Trusted Agent profile · Lambeth
★★★★★
1,664 reviews across 2 platforms
27-31 The Pavement, Clapham, London, SW4 0JE, Lambeth, SW4 0JE
Hamptons's office in Lambeth, at 27-31 The Pavement, is rated 4.3 out of 5 across 1,664 reviews on two platforms, including 229 Google reviews rated 4.9.
Every review we hold for the Lambeth office, from every platform, shown as written. First names only.
5/5
TrustpilotNew purchase in Godalming
We recently bought in Godalming, and the team from Hampton's was excellent throughout the process. Ross was always attentive and the replies were swift, even to the most simplistic questions. Extra visits were organised with no fuss, and generally felt supported through the process. Would recommend, and already have to a few mates looking in the area
5/5
Trustpilotalways a professional and efficient…
always a professional and efficient service. Harleigh Doherty is an outstanding to work with, nothing is ever too much trouble and a lovely person
1/5
TrustpilotVery bad tenancy experience
I unfortunately had a very bad experience with The Hamptons in Clapham Old Town. They were unprofessional in their demeanour sounding bored and at times rude on the phone. They did not inform me of the process and when documents were required and I regularly had to chase them to confirm key points when I was moving. They also made errors with my tenancy agreement attempting to overcharge me and luckily I had wonderful landlords who were able to help me resolve the issue. I would avoid using this agency if possible and recommend they place more focus on customer service.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotGreat letting agents
Great letting agents, always happy to help with any queries we have at our property. Nicole has been a huge help as our property manager! We always receive quick responses from her and issues are sorted quickly.
5/5
GoogleElla was awesome. Team very professional, patient and helpful throughout
Thank you for your review Thomas. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
5/5
GoogleAnca Ciobanu of Hamptons has managed my property for several years. She is an excellent property manager. She is very efficient and deals with everything calmly, courteously and in a timely manner. It is a great pleasure to work with Anca and I have no hesitation in recommending her.
Thank you for your review Catherine. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
5/5
TrustpilotV good rental experience
Do efficient in finding a flat that suits us. Also special thanks to Grace our property manager who have been so helpful and supportive. Thanks!
5/5
GoogleI've been so impressed by the Hamptons Sales team in Clapham, and with Ella Wood in particular. She handled my sale which faced a few complexities and setbacks, but ultimately ended in success with my buyer delighted and me even more so! I found Ella to be highly competent, organised and proactive - I can't recommend her highly enough!
Thank you for your wonderful review Gemma. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service the Hamptons provides!
1/5
TrustpilotPoor communication and incompetent administration
We have been thoroughly unimpressed by the standard of service given overall. While the branch manager was charming and helpful while pushing to acquire the business, she dropped us like a hot potato once the deal was signed. We have had to push for everything to go through, from keys being collected to the signage, to the brochure which was reissued 3 times, and still managed to be listed incorrectly when first launched! Communication has been abysmal throughout, with lack of clarity over who was responsible for what. Viewings not confirmed so we didn't know whether to prepare, then cancelled without notice. Confusion over feedback from viewings. Essentially if all Hamptons have done is put a few photos online, what justification is there for the many thousands of pounds they hope to acquire from a sale?
1/5
TrustpilotHolding the deposit and increase deductions by £100 because of going to TDS
The whole situation with taking the deposit back is very unprofessional. It took a month to come up with deposit deductions. After that, no response to my queries and issues about the deductions. After 2 months I finally decided to go to TDS to get my deposit back. Suddenly they sent an email of they increased the deductions by £100! No explanations at all. Very unprofessional service. Very bad treatment.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
1/5
TrustpilotAwful at organising viewings
Awful at organising viewings. They came to us about a property and were only able to do the viewing on Saturday afternoon. We emailed back to confirm, no response. We left a message asking if the viewing was still going ahead, no response. We called the morning of the viewing and were told they would call us back to confirm, no response. Turns out an offer had been accepted and they didn't bother to tell us or cancel the viewing.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
GoogleWe had a good experience with Hamptons, thanks to Jordanna and her dedicated team. Despite a complex transaction in a challenging market, Hamptons were able to help ensure we successfully sold our property at the price we wanted to achieve.
Thank you for taking the time to leave us a review! I am really pleased to read that despite some challenges we were able to assist you with the sale of your property, all whilst providing a 5* service! The team are fantastic and I will make sure they receive a copy of your review. Thank you again for using Hamptons International to sell your property, please do feel free to keep in touch.
5/5
Trustpilotgreat service from Nikki Cullen
great service from Nikki Cullen. Always attentive and gets all the issues resolved brilliantly, a pleasure to deal with and would definately recommend
5/5
TrustpilotAbility to handle the unforeseen
Taylor Hurley-Harrison is my property manager. She has dealt with challenges associated with the flat I moved into in a highly professional manner. Taylor is responsive and understanding. Her communication is clear and effective. She has made everything as easy as could be. Thank you!
5/5
GoogleRyan and Jordan from the Hamptons sales team were both professional and dedicated to the sale of my house and purchase of my new property through them - and we also had a laugh along the way despite what can be a very challenging process! I would rated both of them extremely highly and am thankful to them for their perseverance and great customer centred approach. Their manager Will is also very good!
1/5
TrustpilotPoor Management Agents
As letting agents, and management agents for let property. The vetting policy is extremely basic, which results in poor candidates. Our Tenant stopped paying. The when the tenant absconded without notice, Hamptons did not know they had left until we asked for an inspection of flat. Hamptons continued to charge a management fee throughout the period, when we had no money coming in, and were legally trying to get possession of the flat back. They held onto the £500 float for over a year, despite me asking for the refund. Do not touch them with a barge poll. Lovely employees but the culture/ethics is all about the money. I had to get a solicitor involved to help with the flat repossession, Hamptons were as much use as a chocolate frog.
Thank you for leaving us a review. We treat customer service very seriously and are naturally disappointed to read your feedback. Please do contact customercare@hamptons.co.uk should you wish to raise this formally.
1/5
TrustpilotDeluged with junk mail from Hamptons
I’m fed up receiving junk marketing material from Hamptons. Every week something comes through my door about houses they have sold or let in my area. Once a year might be ok but every week - it’s a waste of paper resources and very irritating for the recipient. I’ve tried emailing asking them to remove my address from receiving these communications - without success. I’m so cross about it, I would never dream of giving them any business.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotProperty Manager- Sam Jennings
Property Manager- Sam JenningsWe have used Hamptons for many years and Sam is the best manager that we have had at Hamptons and she has had to deal with some difficult tenants and leaks/floods and me. She has always been proactive and gets on with sorting out the issues with the minimum of fuss.
4/5
TrustpilotOur recent experience with our electronic garage door.orrs
Our recent experience with our Property Manager Charlotte Brown was excellent and she was able to source a suitable contractor quickly.Once the problem was discovered in that the motor had failed, the necessary parts were sourced and once delivered the repairs were completed in two days. This included other additional parts were also sourced to complete the repairs satisfactorily.
1/5
TrustpilotProperty handover
On receipt of our keys of our new rental property with Hamptons on walk in we were incredibly disappointed and upset to find the property in a completely unacceptable condition. We were horrified to find the carpet infested with carpet moth. The carpet is thread eaten with eggs and pupa are clearly visible! No way am I accepting the property in that condition. I have had no reply or solution from Hamptons and my move is on hold. We were supposed to be moved by now but had to cancel everything. You expect top notch from Hamptons because you pay top price. Absolutely at a loss of what to do and to say disappointed is being reserved.
5/5
TrustpilotGreat landlord service from Hamptons
I have rented my house out through Hamptons for 8 years now and am very happy with the service I have received from all the team. Melanie Hudson is our property manager and is always quick to report and resolve any property issues that the tenants may have, keeping me well informed as the landlady too. Highly recommend Hamptons and Melanie.
1/5
TrustpilotRenters be warned!!!
All they want is your money and they will happily disappear.Their response to emails is sparse at best, with the usual delays of 1 or 2 weeks minimum for any issuesI live in an unsafe cladding issue post-grenfell flat that they did not disclose and happily enforced a 36 month contract in this death trapThey then did not disclose I would need to move out during my tenancy as this building would turn into a literal construction site for 2+ years.Luckily I managed to perfectly hit the 18mo break clause and vacate no thanks to Hamptons pure ignorance to the matter. They have the audacity to say they sympathise with this issue months after I have left! Even though they have known about it way before my tenancy started. Jokers.Also they seem to want to charge £403.30 for their professional cleaning of a 2 bed flat and provide no evidence of the work.
Thank you for leaving us a review. We treat customer service very seriously and are naturally disappointed to read your feedback. Please do contact customercare@hamptons.co.uk should you wish to raise this formally.
1/5
TrustpilotWe had our house on with Hamptons for 18 months and only had 5 people come round - they are hopeless
We had our house on with Hamptons for 18 months and had 5 people round to view!! We had already bought our next house, so this lack of activity was costing us a lot of money. We moved to another, independent agent, who sold our house in 2 months. Hamptons then came back to us and insisted that we still pay their fee. We we advised to pay and then claim back from the Ombudsman which we are doing at the moment. DO NOT put you house on with Hamptons - they are arrogant, don't care, don't give you feedback and don't sell your house.
Thank you for leaving us a review. We understand you are awaiting adjudication from The Property Ombudsman, so with this in mind we believe it would be courteous and prudent not to pre-empt their judgement and therefore will not make further comment.
5/5
TrustpilotProfessional service with great coordination and communication
My property manager Melanie H is exactly what a landlord is looking for in a property management service. She is proactive all the way through the process of resolving a maintenance issue, taking action steps and communicating these before, during and after each appointment/maintenance stage. I really appreciated being kept me in the loop throughout an awkward issue that needed to be resolved effectively, even when I was travelling overseas, with poor internet access. This end-to-end 'problem-solving' service was thorough and correct all the way through and was exactly what I needed. Thankyou Melanie, you did a great job!
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