Hamptons Clapham Sales reviews in Lambeth

★★★★★ 1/5

Trustpilot

So many problems

So many continuing problems with the flat, which we were already paying £100 extra a month for, with a full year paid upfront in advance. For this kind of money I'm expecting an excellent flat, well maintained and well kitted out, with minimal problems, but it's been a constant stream of issues that I've had to make myself available for to help solve. Outstanding problems of overflowing gutters from flats above cascading water down. Smelly drains that we've tried cleaning ourselves. So many shoddy things that needed fixing. Blooming mould in the living room ceiling - and still nobody has come to fix it. They even had the cheek to tell me that 'I'd been given the go ahead to get it sorted with the upstairs flat' - as if I don't have enough things to be getting on with, having made myself available for the plumbers, electricians, wall repair men, handymen and surveyors. What a joke.Final straw that absolutely drove me to write this review, was the companies attitude and approach when the boiler exploded on Christmas Eve, and the office was empty. For a start, the stopcock to the flat is broken, so no way of turning the mains water supply off to the property without turning the whole building off - which we had to do, on Christmas Eve, to the chagrin of the other three occupiers. When I got no response from calling Hamptons offices, and their Out-of-Hours mobile numbers, I got through to the central emergency team - who didn't have access to any of the same information on a central database that the branch team did, so told us that unless we could get hold of the landlord ourselves [who we had never had any contact with, as Hamptons are the managing agent] and supply them with a British Gas policy number, then they couldn't get a plumber out, otherwise we would be liable for the full cost of the emergency plumber - on Christmas Eve - at 6pm. They were enormously unhelpful, I was absolutely furious, and after 3 hours of back and forth, managed to get one of the other flat occupiers to contact the landlord, who got someone round.The absolutely disgraceful amount of stress and anxiety - and the constant broken, mouldy or unfixed things that still remain, 6 months after our extortionate tenancy began - means that we want to leave the contract early with our money back - and they won't even consider that.What disgusting behaviour.

Ben · 17 January 2022

★★★★★ 1/5

Trustpilot

As untrustworthy as they come

As untrustworthy as they come. When making an offer on a property we found that they just simply used our offer to create a false market where there was previously no other bidder despite property being on the market for some time. We even met asking price to have it taken off market which were told would happen if we did. Outcome being some one else has also clearly been misled and ended up paying over the odds for a property based on games. Buyers be wary of this estate agent and avoid if possible.

Stacey · 11 January 2022

★★★★★ 1/5

Trustpilot

Absolutely disgusting we have been…

Absolutely disgusting we have been messed around from start to finish, we was supposed to move into our new property last week then get advised the landlord not completed the necessary paperwork and it be Monday.Now today get told that the guy who was moving us in is sadly off sick and got to wait until tomorrow it’s absolutely disgusting service and the way me and my partner have been treated.

Daniel · 16 December 2024

★★★★★ 5/5

Trustpilot

Samantha Hunt was very helpful in the…

Samantha Hunt was very helpful in the checkout process. She made the deposit return simple and easy and was very quick to communicate. Made my experience super smooth and I would say anyone left in her hands is safe and can expect peace of mind in what can be a fairly stressful process.

Aadi · 5 April 2023

★★★★★ 5/5

Trustpilot

Excellent agents

We bought a house that was being sold through Hamptons in Marlow. They were fantastic agents, Stuart was a brilliant support and really helped facilitate the purchase. He went above and beyond to keep the sale and the chain in place, particularly when our own agents (Purple Bricks) did nothing to help. Would definitely recommend.

Abigail · 30 January 2023

★★★★★ 5/5

Google

My Client bought a home through Cameron Bell. The experience was calm, smooth & quick which made the buying process stress free and even more exciting. Cameron was very helpful and was always there when we needed. Definitely recommend his service!!

Jaryd · 26 October 2019

★★★★★ 5/5

Trustpilot

I have always been well looked after by…

I have always been well looked after by Hamptons, especially by Lucy Desborough. The service has always been very prompt and immediate.

Katharina · 1 May 2026

★★★★★ 1/5

Trustpilot

Very disappointing

I’m a landlord who’s had a dreadful time with Hamptons. It’s been so stressful, I don’t even have the energy to catalogue the problems and errors of mismanagement. To be fair, they seem to be good at getting tenants in, but hopeless at managing the property. I was shocked to discover the woman managing my 160 (or so) year old property had not even see it, and she works in a hub several miles away. This has meant that I did a lot of managing of the property. A seeming lack or deliberate ignorance of the nature of old properties in the area caused even more issues. One set of tenants left and another lot were let in before the house could be cleaned and so the new tenants moved in with a gas hob flaming because it hadn’t been cleaned properly, a bathroom plug full of the previous tenants’ hair, and dead plants. Moreover, I had highlighted a few damp issues that needed addressing before new tenants moved in, which the agents ignored, resulting in the new tenants moving out after two months (even though they’d agreed to have the work done with them in situ). Therefore, they don’t seem to care about the needs of landlords or tenants. They don’t seem to care about the property they are managing either. I have since met with some independent local agents who I feel I can trust much better looking after my property and tenants, and am instructing one to take over in the new year.

Helen · 28 December 2021

★★★★★ 5/5

Google

Cameron, Will and the team were great when selling our house. Although there was lots of interest, it took quite a while - however they remained enaged, persistent and positive, ensuring that every lead was followed up and we were kept up to date on what was going on. They also produced a beautiful set of photos at the outset which must have helped too!PositiveQuality

James · 25 October 2021

★★★★★ 5/5

Trustpilot

Ellie Marsters - Hamptons Property Management

Ellie Marsters - Hamptons Property ManagementEllie is a fantastic property manager. She’s always steps ahead, a fantastic communicator, brilliant with solutions in any situations! Having had numerous agencies manage my flat before, I have never met such a reliable, nice, proactive, supportive and trustworthy property manager. Ellie is the absolute best and comes with my highest recommendation.

Elena · 3 November 2022

★★★★★ 5/5

Trustpilot

Reigate office highly recommended:

Reigate office highly recommended:Excellent experience with Hamptons - Reigate. We got to know the team well over the course of our near 3 year move project. Though we didn't end up buying from Hamptons they succeeded where other agents had failed in procuring us a well-positioned, motivated buyer for our property. This enabled us to complete on our onward purchase with minimum hassle. Throughout the process they kept us abreast of everything managing the chain. Their valuations have consistently proven the most reliable and realistic of the Reigate agents. We dealt principally with Jonathan and Eric.

Ed · 11 July 2024

★★★★★ 5/5

Google

Ever since Hamptons took on the management of my flat my life has become measurably easier. I'm sure the whole team is excellent but I'd like to particularly highlight Chervon as an efficient, intelligent and conscientious property manager - totally reliable and will generally pre-empt issues before they even arise. Addendum - since Eloise has taken over the excellent service that I have become used to has, remarkably, even improved! I have been particularly grateful for the clarity of all our communications.

Richard · 25 October 2021

★★★★★ 1/5

Trustpilot

Dismal property management

Dismal property management. I raised a significant issue with regards to mould and dampness on the first day of our tenancy, which was completely disregarded. 6 months into our tenancy and still no progress on the matter. Both our landlord and agent have hidden behind blank excuses such as costs of repair being excessive, making use of multiple free contractor surveys to asses the significance of the matter instead of hiring a contractor to fix the issues (would expect this to at least be the case after a 3rd contractor visit), the flat block etc etc. From our initial agent misrepresenting the property (I.e telling us the affected room is non accessible during our viewing), to our inventory check agent simply handing us the keys / inventory checklist and telling us to deal with this individually and not performing a step through of the property with us to allow us to challenge the state of the property and note any issues upfront, all I can say is that incompetence is the theme with Hamptons. We are now in a position where we cannot reach a sensible agreement with our landlord to have the necessary maintenance / repairs acted and will need to spend our October and November seeking a new property. Honestly the most disrespectful agents, no knowledge on housing laws, and zero clientele service. To add to this, things like professional cleans were not performed prior to our move in and we could barely get in contact with our agent ahead of the scheduled move in date to pay the relevant fees and avoid unnecessary stress.I think the most intriguing part of our experience is that both Hamptons maintenance survey team and separate contractors agreed that the property was not in a habitable condition due to the significant level of mould and dampness identified in the property. This is also not the only on going issue with our property, but the most significant (other issues included a mould and leaky bathroom roof on the verge of collapse, blinds still to be correctly fitted as a pre tenancy check, removal of fittings as agreed, professional clean, etc). In summary, a terrible experience and have ensured that we do not select Hamptons as a future letting agent.

Tenant · 2 October 2021

★★★★★ 1/5

Trustpilot

Disappointing

Hamptons paid more attention to meeting the buyers demands rather than to the seller (me) who was paying them! Seem more focused on getting a 'sale' just to meet in-house targets rather than the best price for the seller. Based on my experience I would avoid agents who are part of a large chain and opt, instead, for a smaller agent offering more flexibility and attention.

Edward · 16 May 2023

★★★★★ 5/5

Trustpilot

Honey Starling at Hamptons Teddington…

Honey Starling at Hamptons Teddington was professional, patient and helpful. Buying a house is a stressful experience, but she was a calm centre to whole thing that made it a lot more manageable. She knows her stuff and if she says she has a house that she feels will suit you ... go and have a look.

Andrew · 14 September 2022

★★★★★ 5/5

Trustpilot

Hamptons recommendation

I have been using Hamptons to manage our properties in Marlow for 20 years. Mandy and her team have always been professional and communication is great especially since I live abroad. I would highly recommend them.

Deb · 10 April 2024

★★★★★ 5/5

Trustpilot

Highly recommended

I am renting two bed property from Hamptons and I have a person to go to - David Whiting - senior manager. David is always helpful, responsive and gets things sorted in no time. Whenever there is a problem ( in the flat) the response is quick. The contractors are friendly and reliable. Highly recommended.

Kasia · 20 November 2022

★★★★★ 1/5

Trustpilot

Incompetent and Obnoxious Agents

Incompetent and Obnoxious AgentsI am not one for writing reviews (as frankly I don’t have time) however I felt compelled to do so that hopefully others who are both buyers and sellers will read this before deciding to get in touch with Hamptons Estate Agents, Bath location. In summary, the agents handled the situation very poorly, with a lack of competence and due diligence and a very obnoxious manager/director of the Bath branch following up the situation. I would not be using this agent if I was selling one of my properties. Event as follows: 11th August - Got in touch with Hamptons, Bath over the phone to enquire about a two bedroom apartment in the City of Bath and to initially find out if the lease allows pets and holiday lets. The agent (I won’t give her name) got back to me via phone call to confirm that both were allowed. As they were I felt it was worth driving up to Bath from Bournemouth where I reside to view the property.12th August - Viewing. The agent also wrote to me in email providing me with long and short rental estimates for me to consider, implying that short lets were still okay in accordance to the lease.13th August - I phoned the agent to double check the lease with her and she confirmed that both dogs and short lettings were allowed. 14th August - I wrote to the agent via email with my further questions and to triple check that pets (dogs) were allowed and that short stay lets and/or holiday lettings were allowed in accordance to the lease. 17th August - She responded to say now that the client (the vendor) was going to read through the lease to check - not sure why only till then was this actioned?? She phoned back to say that actually there pets were allowed but the residence of the property could rebuke the pet being allowed on site and furthermore short lettings may not be allowed however I was unhappy understandably with the vagueness so asked her to go back with clarity. The vendor was going to speak to the other neighbours to see if they would allow pets although I was still uncertain of the formal legalities due to it being stated on the lease that pets were allowed. I was now getting very frustrated with the lack of clarity on what the lease actually stated. I proposed that I could submit a reference from one of my neighbours for my dog and/or speak with the neighbours at the property in question. 18th August - still no news therefore I felt it was necessary to write to all of the owners of the other apartments of the site kindly asking for clarify of the lease, specially regarding the lettings period and if dogs were permitted. I made certain to keep the letter friendly, open and transparent not to cause disruption to any of the residents. 19th August - I received a rather unpleasant and unsavoury phone call from Tim Wood (who I shall name) whom I believe to be one of the managers/directors of the Hamptons, Bath branch. He started off saying that the residence had received my letter but they are very angry and have fallen out with the owner of the apartment I was interested in. Moreover, he said the owner doesn’t want any further dealings with me from thereon (albeit I did not either now knowing that pets and short lettings were not allowed). I quite simply put, if the agent and the vendor had done their due diligence in the first place, giving me a clear answer to what the lease states then we wouldn’t have got to this point. I also added my letter was never to cause disruption but felt compelled to action as neither the agent or vendor were giving clear responses re the lease. I disconnected the call due to Tim’s obnoxious tone, manner and outright rudeness to how he approached the situation when actually he should have been calling me to apologise that mistakes occurred and they went about it the wrong way. It meant that I had to drive all the way up to Bath to view a property with the wrong information in hand. It’s a real shame why so many people these day cannot apologies when they clearly know they were in the wrong and I would have respected that a lot more. I really do hope that senior management read through this and consider my case seriously, and would hope (a director myself) that senior management would be especially taking with Tim Wood about this. I’ll leave it there.

Tom · 10 September 2021

★★★★★ 5/5

Trustpilot

We’ve rented our house through Hamptons…

We’ve rented our house through Hamptons for over 7 years and the service has consistently been good. Jocelyn Williams is our property manager and she deals with repairs/ issues with the house promptly and communicates really well. We’re more than happy to continue to rent our house with Hamptons in the future

Lorna · 1 March 2023

★★★★★ 5/5

Trustpilot

Thanks Jennifer!

Hamptons manage the property we lease through them. Jennifer Powell is always on top of any communications and does a great job resolving any issues.

John · 15 October 2024

★★★★★ 1/5

Trustpilot

Horrible Customer Service

It's my moving day but I have basically had to beg Hamptons for information on my move and am still waiting. Only one person I've spoken to (on phone) there (Karim/Kareem) has been helpful. The agent assisting me went on leave but nobody thought to inform me and seemingly no arrangements as regards my move were made. If I had no backup plan for where to stay tonight I would be in a serious panic. Run, run, run from them. Moves are already stressful, you don't need the additional stress of an uncaring, unreliable agency.

Stephanie · 31 August 2021

★★★★★ 5/5

Google

We purchased our 5 bed house in Clapham through Hamptons and completed June 2017. Ryan Harris was our agent, he did everything he could to make the sell go through hassle free, and complete on time. He was professional and genuine throughout.

Sam · 26 October 2017

★★★★★ 5/5

Trustpilot

Exceptional Service from Hamptons, A Huge Thank You to Lexie (Alexandra Lancaster)!

My experience as a tenant with Hamptons has been truly outstanding, and I want to give special recognition to Lexie (Alexandra Lancaster) for the exceptional way she manages everything.

Charlene · 18 February 2026

★★★★★ 5/5

Trustpilot

always a professional and efficient…

always a professional and efficient service. Harleigh Doherty is an outstanding to work with, nothing is ever too much trouble and a lovely person

Graham · 28 October 2024