Dexters Clapham reviews in Lambeth

★★★★★ 5/5

Trustpilot

Great customer service!

I moved into my new property on the 20th December 2022, just before Christmas which is a hectic time for everybody! However, with the assistance of Dexters (especially Bill) they have made my move very smooth and hassle free. Bill has been nothing but helpful, proactive and attentive. He has gone above and beyond to answer all of my questions and always gets back to me when he says he will (a lot of people don’t!). Bill has (and will continue to I’m sure) provided me with excellent customer service.

Anonymous · 3 January 2023

★★★★★ 5/5

Trustpilot

Puneet has been my tenancy manager for…

Puneet has been my tenancy manager for a property I let via Dexters. She has been extremely helpful on a variety of different issues that have come up relating to contracts, deposits, evictions, tenant damage and accounts settlement. She has provided accurate advice and guidance and goes above and beyond. Puneet deals with my queries in a timely fashion and is also very friendly. Great customer service. Thank you

Deepika · 13 November 2023

★★★★★ 5/5

Trustpilot

I would like to say a big thank you to…

I would like to say a big thank you to our property manager Petros Giorganios. The service that we received throughout our tenancy was exceptional.Although there were several issues in our block, Petros was always there for us every time we needed him. We received our deposit back really fast with minimal fuss. Thank you Petros.

Aeval · 23 July 2024

★★★★★ 5/5

Trustpilot

Professional Service

Donalina Gargrupe is my point of contact as a property manager for the place that I rented via Dexters. I had previously rented from Dexters but Donalina’s service level is beyond my expectations. She’s responsive and helped me follow up closely for issues that I identified for a house that I newly moved in. For any issue I raised I’m confident that she will help me get it resolved.

Cassie · 31 October 2023

★★★★★ 5/5

Trustpilot

Danny in the maintenance

Danny in the maintenance has been very helpful with my washing machine, he gave me step by step instructions whilst on the phone which were easy to follow and hopefully an engineer would not need to waste their time coming out. Danny was friendly to speak with and explain everything very well. I felt supported.

Rebecca · 31 July 2024

★★★★★ 5/5

Trustpilot

Thank you Sophie Sheppard for making my…

Thank you Sophie Sheppard for making my stay wonderful.

Prageet · 17 September 2026

★★★★★ 5/5

Trustpilot

Exceptional Service - Highly Satisfied!

Thanks to Shayan, I am incredibly happy and satisfied with the service provided, and I can confidently say that I will be recommending both Shayan and Dexters to anyone in need of their expertise.In summary, if you are looking for a real estate agent who is responsive, helpful, and will go the extra mile to ensure your satisfaction, I wholeheartedly recommend working with Shayan at Dexters. Thank you, Shayan, for your outstanding service!

Pinar · 7 July 2023

★★★★★ 5/5

Trustpilot

Petros was great and helped with all my…

Petros was great and helped with all my enquiries

Nur · 15 September 2026

★★★★★ 5/5

Trustpilot

Im giving five star only to Connor…

Im giving five star only to Connor manager of the property management department. After 5 long months of stress and frustration for unsolved issues of the property, he has took charge of the situation and helped us promptly getting all sorted in couple of weeks. Amazing job. Thank you so much Connor!

Laura · 5 September 2024

★★★★★ 5/5

Trustpilot

Brilliant tenancy changeover incl. redecoration by Dexters

As a landlord, Dexters have been fantastic at managing our property, firstly recommending and securing a 25% increase in rent from last year; secondly in managing multiple repairs and a repaint in only a 6 day void period; and lastly in communicating all this despite time-zone differences. Special thanks to Vanessa Barosso, Natasha Cree and Natalie Stubbs, apologies if I forgot to mention anyone working in the background.

Daniel · 27 October 2023

★★★★★ 4/5

Google

Jake was brilliant - got a lot of potential buyers through the door very quickly and had an offer agreed within 8 days of instruction. Also managed the buyer very well through to the handover to Garry, the deal progressor. Garry was also very active and did well considering the circumstances he was up against - those being (i) an exceptionally difficult set of solicitors for the buyer, and (ii) what I would perceive to be a need for an extra pair of hands due to, at times, seeming as if he was spread quite thin with the sheer deal volume across the different patches he was tasked with. The only significant complaint we would have would be the solicitors used by the buyer, who happen to be one of Dexters' panel solicitors. Thomas Legal were obstructive, slow, opaque and evasive at every turn and, on occasion, seemed set on tanking the deal. Deeply un-commercial all round and I would question why they are panel solicitors for a decent estate agent with significant deal volume. Provided that you don't encounter Thomas Legal, Jake and his team are the ones to get your property sold.

Patrick · 23 October 2022

★★★★★ 5/5

Google

Great job Jake and Dexters! We had a unique property to sell that is suitable for a small number of buyers. Jake was key in getting the property sold. He was professional, enthusiastic, and motivated. He brought a huge number of people into the property and spent time with each of them to explain the property and it's benefits, which ultimately translated into a sale. Jake and the team were good at keeping to specific times for viewings which was important to us as we have a new born baby. They were also particular in their marketing - asking the photographer to come back to re-take certain pictures, our property was also proudly shown in their front window. Thank you!

David · 23 October 2022

★★★★★ 5/5

Google

As a buyer we received excellent service throughout the whole purchasing process. We highly recommend Dexters for their customer focus and communication. George Underwood and team happily showed my daughter numerous properties so she could get a really good idea of what her options were as a first time buyer. Then George kept us well informed at the "offer" stage and Garry Dibley in Sales Support always went the extra mile from offer accepted to point of sale to keep communication lines open and in particular to speed up resolution of outstanding issues between solicitors. All done very cheerfully throughout for which we are very grateful. Thank you

Catherine · 23 October 2022

★★★★★ 5/5

Google

I wanted to pass on my thanks to Rory and his team that worked on the sale of my flat over the last six months or so. Everyone in the team has been super patient, friendly and very easy to work with. Special thanks to Jake & Dominic for their support early on in securing a buyer and also to Amber & Garry who were both so very helpful in the end stages of the sale closing through to completion.

Ben · 23 October 2022

★★★★★ 5/5

Trustpilot

Always a smotth experience

Dexter's are really friendly and go out of their way to help. I dealt with Petros Giorganios who was always on top of any queries or anything that needed attending to, it was always a smooth experience dealing with him.Great with updates and arranging works to be done and always good to speak to

Craig · 31 July 2024

★★★★★ 5/5

Trustpilot

i'm very grateful to our property…

i'm very grateful to our property manager petros giorganios for going above and beyond to help us with the cancellation of parking tickets for our relative. Their quick communication, patience, and genuine support made a big difference. Excellent service and highly appreciated.

Miola · 14 May 2026

★★★★★ 1/5

Trustpilot

Poor service, very disorganised and poor communication

Dexters Clapham - Poor service, very disorganised and poor communication. My housemates and I were coming to the end of our tenancy and had booked a moving van to move our belongings out of the flat. The afternoon that the moving van arrived, we came home only to discover that a member of dexters locked the other deadbolt of the door to our flat of which we didn’t have a key (we never received the key and attempted to contact them several times prior regarding this but they didn’t respond so we did not have the additional key for the other deadbolt lock during the duration of our tenancy). A member of the team had entered our flat to show a prospective tenant the flat and that’s when they locked the deadbolt lock. Naturally we attempted to make contact with a member at the office so they could unlock it for us. According to the website and their office, Clapham Dexters closes for the day at 20:00. We tried several times to contact them with no luck and we even tried to go to their office to seek help but there was no one there!!!! It was around 17:30-18:00 when we got home to find the deadbolt locked this so to discover that there was no one in the office during the indicated office hours when we tried to seek help... We were very upset!After multiple attempts, we finally got in touch with someone who said that they could get someone to come and unlock our flat door in 2 HOURS. At this point, the moving van had already arrived and we were getting charged by the hour while we were waiting for someone from dexters to unlock our door. We did indeed end up waiting 2 hours. The dexters representative we finally got a hold of on the phone told us that we’d be able to get compensation for time we were charged for the moving van while we waited for dexters to sort the problem, but when we reached out about this, they ignored us completely and it took us reaching out to several people and sending several emails before someone replied to our query, which was a week + later. When someone finally responded, they refused to take any responsibility, let alone arrange compensation for their error. Our biggest issue was not that the deadbolt was locked but it was the fact that there was no one in the office during the hours of business it should be open according to the website/office so that someone could assist us and sort out the problem that THEY caused!!!!! It is also appalling that it took 2+ hours for them to sort out the problem thus costing us money out of our own pockets!!!!!!!! Special shout out to Dunica Sinclair who used the cop out excuse that the person who locked the door was a “trainee”. This isn’t an excuse as to why it took someone 2+ hours to come and help us. Perhaps she needs to ensure that she trains her team properly and that she ensures that she has staff working at the office during all business hours of each day as indicated. Your customer service skills needs some work. You too Edward Jenner - you took DAYS to reply to our queries but you would happily send us emails telling us you’ve arranged for someone to view the flat as our tenancy comes to an end. Also, there was a change of date to our end of tenancy which we confirmed with our landlord weeks prior to end of tenancy. We sent this information to dexters, but it took multiple emails from us to them regarding this and weeks for them to amend the date. They ignored the communication from us but kept sending us emails without the date amended. They can’t even organise the process of the end of tenancy properly! We also had to constantly make contact post end of tenancy so we could get our deposit back… it took another whole month before they released this to us. If we didn’t make contact on multiple occasions, we probably still wouldn’t have our deposit back. They’re quick to take your money but treat you like trash when you’re leaving. I know of several other people who had a similar experience with this real estate agency. Never will I deal with Dexters again! Proceed with caution…

Germaine · 24 September 2022

★★★★★ 5/5

Trustpilot

Positive and professional experience

In a situation which by nature is high stress and emotive (especially during current market), Dan has been nothing but brilliant with us throughout. Personable, high level of communication and made himself available to us right the way through- a real contrast to some who I have been involved with in the past. We are very appreciative of the positive and professional service and experience we have had with Dexters.

Millie · 7 August 2023

★★★★★ 5/5

Google

We had a great experience with Dexters Clapham when selling our flat. We needed a quick sale and Lauren and her team went above and beyond to get a huge amount of viewings and several offers within a week - would highly recommend them.

Rob · 16 December 2024

★★★★★ 5/5

Google

Leah and ‌Rory led the sale of my flat and were excellent throughout. They kept me fully informed, listened to my needs, and responded empathetically and practically when challenges arose. Crucially, Leah achieved the asking price, which was not guaranteed in a difficult market. I highly recommend them.

JF · 19 March 2026

★★★★★ 5/5

Trustpilot

Myra Mettam has been my point of…

Myra Mettam has been my point of contact with both Sebastian Roche and Dexters for the last few years. She has always been pleasant, polite and professional when dealing with any issues that may have occurred when letting out our property. We have not had any issues with our tenants that have not been resolved seamlessly through the ministrations of Myra. Thank you Myra very much!

Jane · 28 October 2023

★★★★★ 5/5

Google

Grace at Dexters Clapham is brilliant to work with - she has an excellent manner in viewings, answers questions promptly, is always willing to talk things through and managed a recent offer process on a flat in such a comforting and respectful way. Will be continuing to work with Grace until I find my new home!

Annie · 25 May 2024

★★★★★ 5/5

Trustpilot

Petros was exemplary…

Petros was exemplary during his recent inspection of our apartment. He was friendly and professional which put us at ease, while his respectful approach to our space was truly commendable. When we brought a burnt-out light bulb to his attention, he promptly arranged for an electrician to replace it, ensuring everything was in perfect order before leaving.

Nathan · 30 April 2024

★★★★★ 2/5

Trustpilot

Worst experience with the agency

Worst experience with the agency, I decided to move out the apartment earlier because living conditions were unbearable. As such early tenancy move outs require a penalty, I was told by an agent a sum and that it is a fixed amount regardless if they will find a new tenant or I will, the total sum stays the same.Come to find out 2 months later that this in fact was not true and I could’ve saved almost 2K if I found a tenant myself. Agent was denying ever saying those terms to me to the point it was easier to pay the sum than start the negotiations with big agency. Would not recommend to use them or be very careful with every communication and have it crystal clear via emails.

Aigerim · 19 July 2022