Trusted Agent profile · Lambeth

Dexters Clapham High Street reviews in Lambeth

★★★★★ Great

2,320 reviews across 2 platforms

55 Clapham High Street, London, SW4 7TG, Lambeth, SW4 7TG

Dexters's office in Lambeth, at 55 Clapham High Street, is rated 4.4 out of 5 across 2,320 reviews on two platforms, including 379 Google reviews rated 4.7. It won Gold in The Trusted Agent 2026 awards, one of eight awards Dexters won in 2026.

Google logo

4.7 / 5

379

Reviews on Google

This office

Trustpilot logo

1,941

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the Lambeth office, from every platform, shown as written. First names only.

5/5

Trustpilot

Excellent service with helping me…Kieran Chaplin is a hero!

Excellent service and impeccable attention to detail and service where I was truly treated like an individual.Highly ethical and a general pleasure to deal with. Special thanks to Kieran Chaplin.

Sophia · 31 December 2023

Agent replied · 22 October 2024

Dear Sophia, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Petros has been very responsive and…

Petros has been very responsive and helpful during this time of me settling down into my new accomodation. I am grateful for his help.

Aayam · 2 May 2024

Agent replied · 22 October 2024

Dear Aayam, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team

3/5

Trustpilot

I am a client of 2 Dexters branches

I am a client of 2 Dexters branches. One works very well because there is an individual who can take responsibility and get things done. 5 stars. At the other branch, I have no single contact and when I call the letting branch they say maintenance is not their responsibility (despite being the managers) and I am referred to the property management people (not sure where they are located ) but then still no single person takes responsibility. It can be a very trying experience finding someone who will actually do anything to help

Andrew · 12 November 2023

Agent replied · 22 October 2024

Dear Andrew D, Thank you for providing further information so that I can locate you on our system. I am sorry to read your review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Asma Chughtai, Customer Relations Team.

5/5

Trustpilot

Dexters Property Management

Dexters have been fully managing our property since August have done a great job. We, unfortunately, had a major leak that damaged the property all the way from the top floor to the lower ground floor, and this was just five days before the new corporate client was supposed to move in. The team too swift action to get the house ready for the tenant to live in while the longer term damage could be repaired. They even worked with our insurance company to process the claim. It has been a very stress free (despite the extent of the damage) and hands off experience for us. We are very pleased we handed over the management of our property to Dexters.

Deeti · 12 November 2023

Agent replied · 22 October 2024

Dear Deeti, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

The Property Management Team respond very quickly to requests. Chanel was particularly helpful in arranging the speedy replacement of our oven

Tors · 24 June 2024

Agent replied · 22 October 2024

Dear Tros, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Working with dexters makes my working…

Working with dexters makes my working environment really smooth and easy, they are always organised and on top of things, any issues or problems they always have a solution, also claire from management is always approachable and if there is anything we need or any support or guidance we need she will go over and beyond to help us, working closely along side management team colleagues like graziana, angelo and noura has really made my experience working with dexters great and enjoyable at times as they are always knowledgeable with every barrier we face with move ins, the whole team are great to work with.

Clean · 8 November 2023

Agent replied · 22 October 2024

Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Claire Gallagher- Doherty at Dexter's…

Claire Gallagher- Doherty at Dexter's is a property manager second to none. As well as providing an excellent service to me as a landlord, looking after my properties superbly, finding excellent tenants and responding swiftly and efficiently to any of my queries, she also goes the extra mile to look after my tenants too. In recent times, with the economic crisis affecting us all, she works tirelessly to ensure that both my tenants and I have the best service. I cannot recommend her highly enough.

Mike · 7 November 2023

Agent replied · 22 October 2024

Dear Mike, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

We needed to replace the tenants in our…

We needed to replace the tenants in our flat. Rhys Davies was fantastic in getting a good replacement in a difficult market. Friendly , cheerful and efficient he worked extremely hard on our behalf. We are so grateful. Sylvia Peile

Sylviapeilebtinternet.com · 30 March 2023

Agent replied · 22 October 2024

Dear Sylvia, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Sven has been an absolute pleasure to deal with. He's professional, responsive, and genuinely helpful throughout the entire process so far. Would highly recommend him to anyone looking for a reliable letting agent.

Bastiaan · 17 April 2025

5/5

Google

Crystal was great! She went above and beyond to help us

J · 3 December 2024

Agent replied · 9 December 2024

Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Asma

5/5

Google

Michael Downey is a wonderful agent, having him assist us was great.

Melih · 18 November 2024

Agent replied · 9 December 2024

Dear Melih, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma

1/5

Trustpilot

I made the mistake of trusting Dexters…

I made the mistake of trusting Dexters again after an initial incident where pure profit over people made me wish I never encountered them, but I loved the look of a place being advertised and couldn't help but at least attempt to see if it was right for me. In the end not only was it a "bait and switch" the property being advertised was already off the market but I 1- got inedadted with irrelevant properties in my inbox 2- was stood up at a viewing that was scheduled and 3 had all of my communication preferences ignored. I won't fall again for the trickery and horrificly unprofessional conduct of Dexters again.

Tom · 4 November 2023

Agent replied · 22 October 2024

Dear Tom C, I am sorry to read your 1* review comments. I have passed them to our Sales Manager as we are keen to discuss this further with you and will be in contact. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Thanks to Donalina

I would like to give thanks to Donalina for her well organized and timely service when viewing, and showing continued kindness and support throughout the arduous maintenance issues. Thank you Dona.Kind regards, Jaesun

Jae · 10 October 2023

Agent replied · 22 October 2024

Dear Jae, We appreciate you taking the time to leave a great review regarding your experience with Donalina, and hope we can help again in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Very professional, great service

My recent experience with Dexters has been great thanks to Samantha Phillips who helped us with the tenant swap. Very professional, helpful and great communication. Thank you Samantha for your fantastic service!

Sylwia · 3 November 2023

Agent replied · 22 October 2024

Dear Sylwia, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

I have to say Nadia was super amazing

I have to say Nadia was super amazing, she helped us a lot, it felt like she truly cared and tried her absolute best! We couldn’t have done this without her! And are super grateful

Gili · 17 August 2023

Agent replied · 22 October 2024

Dear Gili, We really appreciate you taking the time to leave such lovely comments about Nadia. She will be so pleased to read your 5 star review. Please do not hesitate to contact the Dexters team in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Nina Gallagher at Dexters did the sales…

Nina Gallagher at Dexters did the sales progressing on my sale and purchase and was excellent. I really felt she worked on my behalf. Nina was on the ball always courteous and polite and extremely efficient. She knows her stuff. Thank you Nina. I would recommend her highly.

Barbara · 12 May 2022

Agent replied · 22 October 2024

Dear Barbara, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Thank you so much Sagar Patel for the help!!

I called yesterday to get help because I didn’t had hot water and Sagar Patel assisted me step by step throughout the whole process. He was the best!! Thank you so much Sagar

Marta · 4 October 2023

Agent replied · 22 October 2024

Dear Marta, Thank you for taking the time to leave a wonderful 5 star review. Sagar will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team

1/5

Trustpilot

Completely ghosted by the agent…

Completely ghosted by an agent after we had already started looking at properties together. Tried to follow up via phone and email multiple times, no reply. A simple email saying „this property isn’t available anymore“ or whatever the reason might be is simply the professional thing to do, and it’s not hard. Will not be contacting them again for my next home search!

Ophelia · 27 September 2024

Agent replied · 22 October 2024

Dear Ophelia, I am sorry to read your 1* review comments. I have passed them to our Office Director as we are keen to discuss this further with you and will be in contact. Kind regards, Asma, Customer Relations

5/5

Trustpilot

A 5 star service!

Dexters have looked after the management of our property for quite some years now, and I would like to take this opportunity to mention that in the past 12 months the attention to our needs and the management of our property has become a 5 star service. Our appointed property manager, George Bromage, is polite, helpful and efficient and ensures that all our needs and requests are taken care of in the best way possible way. I feel sure that our tenants are equally pleased with any dealings with him. His service is 5 Star!

Marilyn · 28 October 2023

Agent replied · 22 October 2024

Dear Marilyn, Thank you for taking the time to leave a lovely review regarding George. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Jadasa Andjadiumi (senior property…

Jadasa Andjadiumi (senior property manager at Dexters)- is absolutely amazing! She handled our apartment inspection in a professional and attentive manner and helped me address several issues that needed to be resolved for a while. She also responds to my emails the same day and makes all needed appointments quickly. On top of all that, she is super friendly and an absolute pleasure to speak to!!! I feel so grateful that I am able to contact Jadasa with any question or issue I may have.

Christina · 27 October 2023

Agent replied · 22 October 2024

Dear Christina, Thank you for taking the time to leave a lovely review regarding Jadasa. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

I’ve used Dexters to rent out my property in Clapham for +3 years. They’ve been excellent throughout. Not only were they quickly able to find me tenants, but the communication has always been excellent as well. Shout out to Steven and Dunica in particular.

Rohan · 23 October 2022

Agent replied · 22 October 2024

Dear Rohan, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Great contract management

Dexters got me excellent tenants in no time, there was only one week between the previous tenants leaving and the current tenants arriving! But I particularly appreciate the management of the tenancy agreement that they provide: Thank you, Myra, for your excellent inspections and for providing me with the right contacts whenever a problem arises. It matters to have confidence in an agent who is always responsive to the needs of the landlord and the tenant. I would recommend Dexters for both finding suitable tenants and for efficiently managing the ensuing agreement.

Customer · 25 October 2023

Agent replied · 22 October 2024

Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

1/5

Google

This office is full of a bunch of liars ! Do not rent a property from these guys , they set you up from the get go , providing you with a property that is uninhabitable with many issues , I’m still waiting for my deposit back !!! This office definitely needs to be looked into - They are not personable or by any means professional , they definitely need training in customer service skills ! I do not understand how any landlord can trust them with their property , do not go with this agency Avoid !!

Kyana · 23 October 2023

Agent replied · 22 October 2024

Dear K, I am sorry to read your 1 star review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further you. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Of all the letting agents I had utilised during my property search Dexters were by far the most helpful. They had a ready supply of high quality properties that fit our parameters. Our agent, Dunica Sinclair, was extremely communicative and always kept us in the loop. We were send new properties as soon as they were coming into the market and she understood our brief well. She was also very flexible to meet our time restrictions when it came to viewing properties. A flat we had secured through Dexters fell through due to no fault of their own but Dunica and Dexters were very quick to remedy the situation and found us alternative options immediately. Overall the experience with Dexters made what can be a very stressful process as smooth as it could be.

Kyle · 23 October 2023

Agent replied · 22 October 2024

Dear Kyle, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Asma Chughtai, Customer Relations Team

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Awards

The Trusted Agent 2026 results for Dexters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

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Yes. Dexters Clapham High Street won Gold in The Trusted Agent 2026 awards.

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