Trusted Agent profile · Lambeth

Dexters Clapham High Street reviews in Lambeth

★★★★★ Great

2,320 reviews across 2 platforms

55 Clapham High Street, London, SW4 7TG, Lambeth, SW4 7TG

Dexters's office in Lambeth, at 55 Clapham High Street, is rated 4.4 out of 5 across 2,320 reviews on two platforms, including 379 Google reviews rated 4.7. It won Gold in The Trusted Agent 2026 awards, one of eight awards Dexters won in 2026.

Google logo

4.7 / 5

379

Reviews on Google

This office

Trustpilot logo

1,941

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the Lambeth office, from every platform, shown as written. First names only.

5/5

Google

Had a great experience with Matt Hartwell from the Clapham office. Found us a place we are all incredibly happy with at a great price. Matt was always easy to contact and quick to respond to our queries. Would use Dexters again in the future.

Jack · 25 February 2024

Agent replied · 22 October 2024

Dear Jack, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Matt. Please do not hesitate to contact us again. Kind regards, Asma, Customer Relations Team.

5/5

Trustpilot

I always feel looked after with…

I always feel looked after with Dexters. I have been with them several years. The care and support is as great today as when I first worked with them. Truly. Their care is industry leading in my opinion, having used other estate agents before.Thank you to Mark Wiltshire and to Mariya Rizova in Tenancy Management.

Vispi · 22 June 2023

Agent replied · 22 October 2024

Dear Vispi, It’s great to hear that you have had a brilliant experience. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Michael was GREAT to work with! He is professional, responsive, and made the entire rental process smooth and stress-free. I highly recommend Dexter's for anyone looking for a great real estate experience!

Amandine · 15 October 2024

Agent replied · 22 October 2024

Dear Amandine, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asma

5/5

Google

I have found my property through Dexters around over 3 years ago. It was a period that I was spending every spare minute I had on meetings with agents and landlords from every agency in west Lndn. After multiple failures I ended up at Dexters where I explained to them the importance of finding the right property for me without being under this ridiculous pressure of placing an offer right there and then... I was treated incredibly well from the agent that unfortunately I don't recall the name of as he took under consideration all my requests and concerns and helped me find the perfect apartment for me. The apartment I was offered by the agency was on a great location with great view among the river and they did manage to get me a reasonable deal with the landlady. During my stay in the property I had to cope with a lot of problems as the building was very old and many things needed to be repaired and highly maintained. For the first two years of my stay the property was managed by a lady who is now working for your office in Clapham, Paula Baptista. Paula was a great support to us as she was always available for us (even during out of office hours), always very polite and discreet and most importantly always giving her 100% to make sure she gets us what we needed to make our stay pleasant. Unfortunately my property is no longer being managed by Paula and if I was to move to a different area and stick with Dexters then Clapham would have been the branch to go with just so I am sure that I will be looked after at all times. Having the right property manager is probably the most important thing you should be looking for whilst house-hunting...

Dimitrios · 26 January 2018

Agent replied · 24 January 2025

Dear Dimitrios, Thank you for your review regarding your experience with our Clapham High Street Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Sam Farnan Customer Relations Team

5/5

Trustpilot

I am very grateful to Dominic Glover

I am very grateful to Dominic Glover, who has always helped, is always responsive, and ensures that everything is done. He takes his work very responsibly.

Alina · 12 May 2026

Agent replied · 22 October 2024

Dear Alina, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

5/5

Google

We had a great experience dealing with Dexters. Michael Evans was a fantastic help in helping us to find and secure a property so quickly. Great communication at all times, always on the ball at each stage and so friendly. Thank you Mike for making the process stress free :)

Emily · 23 October 2023

Agent replied · 22 October 2024

Dear Emily, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Leanne and James from Dexter have been extremely helpful in terms of sorting out the end of tenancy issues for us. Our overall experience with Dexter as landlords has been very positive over the years. They have always been fast sorting out maintenance issues and securing new tenants for us. I also want to say that our current property manager Paula Baptista has been doing a fantastic job! She always provides good advice and solutions on any issues coming up.

X · 24 October 2017

Agent replied · 22 October 2024

Dear Xia, I am writing to say thank you for your kind comments about the service you received from our Clapham High Street Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Sam Farnan Customer Relations Team

5/5

Trustpilot

Great experience with Dexters

We have recently used Dexters to find out next home and have had an offer agreed. Alice was our main point of contact and she showed us a few lovely places and helped us find the perfect home for us. We have had some bad experiences over the last couple of years with other agents and found Alice's honest and informative style a breath of fresh air.

Michael · 1 March 2022

Agent replied · 22 October 2024

Dear Michael, Thank you for the 5* Trustpilot Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind Regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Dexter's Ladywell are Awesome

Staff at Dexter's Ladywell are awesome. Joseph and Suzzannah were beyond helpful with a recent bit of bureaucracy in connection with a rental flat. Dexter's in general have been great throughout the letting of my flat.

Anna · 2 August 2024

Agent replied · 22 October 2024

Dear Anna, Thank you for taking the time to leave a wonderful 5* review. Joseph and Suzzannah will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Elizabeth was a great support to me…

Elizabeth was a great support to me with dealing and evicting a tenant from my property. She was sympathetic to my situation which was appreciated during a very difficult time. I can highly recommend.

Cherie · 2 September 2024

Agent replied · 22 October 2024

Dear Cherie, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma, Customer Relations Team

5/5

Google

Rob was very helpful from start to end of the letting process and always went to the effort of calling back. Good to deal with and would recommend to anyone.

Euan · 3 November 2024

Agent replied · 10 November 2024

Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

2/5

Trustpilot

Let down by poor communication within the company

Unfortunately we were let down by this letting agent yesterday. We had a 6pm viewing for a house in Hayes, I drove 1h in rush hour traffic to visit the property and on arriving I was met by the agent who informed me that the locks had been changed that day and his key did not work, so we could not access the property.He was very apologetic and I understand he was also frustrated as he himself had spent 45 minutes travelling to the property.He did offer to rearrange a viewing but I was so disappointed in the lack of organisation (how can it be that locks are changed and the letting agent/property managers are not informed?) and frustrated at the waste of my time and petrol (2 hours round trip) that I will not be using this company going forwards.I would have left 1 star but the letting agent was truly apologetic and did remain professional in the situation.

Lizzie · 2 October 2024

Agent replied · 22 October 2024

Dear Lizzie, I am sorry to read your 2* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations

5/5

Trustpilot

Excellent friendly service

Petros Giorganios was with me every step of the way and always available to answer questions and provided quick and helpful responses. This and his friendly manner made the whole process so much less stressful.Thank you again 😊🌸

Sulaiman · 19 June 2024

Agent replied · 22 October 2024

Dear Sulaiman, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Petro, and hope we can help again in the future. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Prompt and super helpful. 👍

Prompt and super helpful.

David · 5 October 2026

Agent replied · 13 October 2026

Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma

5/5

Trustpilot

Outstanding outcome

A huge ‘Than you’ to Paris Marshall Senior Property Manager at Dexters for his speedy response, kindness, attentiveness and professionalism. Paris arranged for the Khinda Building Works Ltd to attend our premises to conduct some repairs. I was very impressed with the contractor’s skills to resolve three different repairs within such a short time. The communication was smooth and the contractor was very punctual. I have no enough words to thank birth Paris and Khinda Building Works Ltd for their hard and outstanding work.Lavinia

Lavinia · 27 September 2024

Agent replied · 22 October 2024

Dear Lavinia, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Asma

5/5

Trustpilot

I have been using Dexters for a number…

I have been using Dexters for a number of years without any issues. They always respond in a timely and professional. The senior property manager Mohammed Amin is fantastic, for anything that is urgent he jumps on it quickly and get things done.

Hemang · 11 March 2024

Agent replied · 22 October 2024

Dear Hemang, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Thanks for the service of Mr Rowan and…

Thanks for the service of Mr Rowan and Dexter's property management team. They respond fast whenever there is a problem. They are friendly and give me adequate information. Although we are Korean, we have been able to live without difficulties thanks to Dexter's service. They do an excellent job!

BangKap · 28 October 2023

Agent replied · 22 October 2024

Dear BangKap Kim, Thank you for taking the time to leave a lovely review regarding Rowan. Kind regards, Asma Chughtai, Customer Relations Team

1/5

Trustpilot

10/10 for effort at business winning 0/10 for performance!…

We were badgered by Dexter’s for years so decided last summer to instruct them on a letting. They over promised on the rent they could achieve so we missed the window to secure tenants before the autumn. We also then instructed them to sell as we were receiving no rent . They failed to produce a single credible offer on either basis. We instructed Goldschmidts who found a buyer and at a strong price within a matter of weeks. I’m prompted to write today as we received probably the third cold call from Dexters as the old property is now for rent via the new owners . We told Dexters on at least 2 previous occasions that we had sold the property so I wish they could be more efficient/ professional in all they do.

Graham · 20 September 2024

Agent replied · 22 October 2024

Dear Graham, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Asma, Customer Relations

5/5

Trustpilot

Alistair Maclean

Alistair was very efficient in assisting with the matter and ensuring all parties are kept updated throughout the process. We were able to effectively work together to achieve a very swift completion.

SSS · 18 September 2024

Agent replied · 22 October 2024

Thank you for your kind comments regarding Alistair and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma

5/5

Trustpilot

I had my inspection today with Monika…

I had my inspection today with Monika and I honestly just wanted to give some feedback… I have only had her as my property manager for a matter of months but cannot fault her work rate, effort or dedication! She is a true asset to Dexter’s, was fabulous to finally meet her and I really hope she sticks around as she is so quick at providing solutions! Clearly someone who really cares about her job and the people she is working for/with… feel very supported and well looked after!

Mon · 17 September 2024

Agent replied · 22 October 2024

Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

5/5

Google

Thank you to Crystal for all her support in finding a lovely home. She has been friendly and approachable throughout the process which is truly appreciated. Thank you!

Sam · 18 November 2024

Agent replied · 9 December 2024

Dear Sam, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

5/5

Google

Crystal was very professional and friendly. She helped me with my questions about the property. The goal of the viewing was met. I recommend working with Crystal!

Rawad · 2 December 2024

Agent replied · 9 December 2024

Dear Rawad, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

5/5

Google

Sven was extremely helpful in organising a viewing for us. He called to offer a viewing on a place that matched what we were looking for and his communication throughout the process was great. He was really helpful in helping us find the place we are renting.

Cheryse · 10 May 2025

5/5

Trustpilot

Thank you to Verity and Harry for all…

Thank you to Verity and Harry for all of their help and hard work throughout the process - I have already recommended Dexters to my friends that are looking to buy. Couldn’t recommend the team highly enough and very grateful for all of their help, guidance and consistent communication throughout the process.

Lydia · 19 July 2023

Agent replied · 22 October 2024

Dear Lydia, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team

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Awards

The Trusted Agent 2026 results for Dexters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

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Yes. Dexters Clapham High Street won Gold in The Trusted Agent 2026 awards.

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