Every review we hold for the Lambeth office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotMassive price increase.
I am a landlord that had links with Andrews for over 16 years. I just required a simple renewal/extention of an existing tenant contract (AST) with no change of tenants. Andrews increased the price of this by a staggering 360% in 2022 compared to 2021. Unjustified and greedy.
Scott · 20 September 2022
Agent replied · 23 October 2024
Scott, thank you for your review. I am sorry about your experience and that it has taken me until now to reply. I took over as CEO for Andrews in October 2022 and have made customer experience one of our key priorities. Our aim is to become the Most Trusted and Admired in our sector. I appreciate that is of cold comfort given your experience although would hope that perhaps in tim you may be willing to give us a 2nd chance.Carl HowardGroup Chief Executive
★★★★★ 5/5
Trustpilot@Shannon from Andrews Property Group
It was lovely meeting you Shannon. The way you respond to us was excellent and you were so kind, insightful, responsive and Professional.
Pawan · 2 July 2024
Agent replied · 23 October 2024
Thanks for the five star review. Amazing to see that Shannon was on hand to help you with everything you needed! Thanks again, Rhys
★★★★★ 5/5
GoogleSuper informative and helpful rep, was delight talking to him about the local area as not from there.
Aisha · 24 September 2024
Agent replied · 24 October 2024
Thank you, Aisha! We're thrilled to hear you found our representative informative and helpful. It was a pleasure assisting you with information about the local area.
★★★★★ 5/5
TrustpilotHappy customer
The staff at Andrew’s are so helpful and reassuring with any questions you need answered.There telephone manor is so friendly.l would recommend the agents for the efficient and quick sale.
Mrs · 16 February 2024
Agent replied · 23 October 2024
Hi Mrs Neale, fantastic to see you had such a positive experience with our friendly staff, we are so pleased to see your sale went through efficiently. Thanks, Rhys
★★★★★ 5/5
TrustpilotWe purchased a house sold through them
We purchased a house sold through them. They were super friendly, transparent, quick to reply to emails and seemingly more on it than solicitors on both sides of the sale.
Gareth · 16 February 2024
Agent replied · 23 October 2024
Hi Gareth, thank you for the five star review. We hope you are settled into your new home and we are so pleased we were able to help you make the move! Thanks, Rhys
★★★★★ 5/5
TrustpilotJasmine Gyde at Andrews was very…
Jasmine Gyde at Andrews was very helpful with supporting us apply for a rental property. She gave us lots of useful information and kept us updated on the process and what was happening
Emma · 4 December 2023
Agent replied · 23 October 2024
Hi Emma, thank you for the five star review. Great to see that Jasmine and the team have been on hand to help you out through your property search and move. Thanks again for sharing your experience, Rhys.
★★★★★ 5/5
TrustpilotLooking forward to be renting from…
Looking forward to be renting from Andrews property,The staff at Andrews are very friendly and professional.l was assisted by Kinga,she is very helpful, friendly and she keeps you updated.
Audrey · 28 February 2024
Agent replied · 23 October 2024
Hi Audrey, thank you for the review of the team, especially Kinga. It really is appreciated and we are so pleased we were able to help you find your new home! Thanks, Rhys
★★★★★ 5/5
TrustpilotFive stars for the letting team at Andrews
As landlords, we work closely with the Andrews team and rely on their friendly, accessible, professional and communicative support. I know that I can contact Julie, Liz and their colleagues to help with any questions or problems that I may have around letting my property, and have really appreciated their support over the years. This is a dedicated team, trustworthy and always available to sort out issues quickly and efficiently.
Laura · 26 July 2023
★★★★★ 5/5
TrustpilotEmily was fab me
Emily was fab me , my husband and our daughter felt very at ease with Emily she told us about schools and nearby services . Very lovely and friendly . And very knowledgeable
Georgia · 9 July 2022
★★★★★ 5/5
TrustpilotExtremely friendly and helpful with our…
Extremely friendly and helpful with our property search. Tracy and Maria have gone above and beyond in keeping me updated on our property search.
TammyS · 4 June 2024
Agent replied · 23 October 2024
Hi Tammy , Thank you for the five star review. It is great to hear that Tracey and Maria have gone above and beyond assisting you with your property search. Thanks , Lisa
★★★★★ 5/5
GoogleTop experience. Friendly, competent and entertainingly confident. Seemed genuinely interested in the person so great experience.
Adrian · 17 October 2024
Agent replied · 24 October 2024
Thank you, Adrian! We're thrilled you had a great experience with us. Your kind words about our team's friendliness and competence mean a lot us. Looking forward to assisting you again! Best wishes, Jake
★★★★★ 5/5
TrustpilotEd made our journey seem easy but it…
Ed made our journey seem easy but it wasn’t. It took a long time to complete the reference checks and it looked like it wasn’t gonna work. Thank you guys for always coming through.
Mrs · 4 November 2023
Agent replied · 23 October 2024
Hi Esther, thank you so much for leaving us a review on Trustpilot too. Great to see that you had a really positive experience from the team, albeit if other parties made the process slightly slower than anticipated. Many thanks, Rhys
★★★★★ 5/5
GoogleI recommend Andrews. They are highly professional. They respond quick and fast to client inquiries. The customer service is amazing too
Nneka · 26 July 2024
Agent replied · 24 October 2024
Thank you for the five star review and recommendation. It is fantastic to hear that we were professional , prompt and our customer service is amazing. Thanks , Lisa
★★★★★ 1/5
TrustpilotOMNISHAMBLES
So the person responsible and lead incompetent is going to deal with a complaint- we'll done. When we met to discuss the debacle you were mute and failed mention arrangements had been made despite a direct enquiry. You have caused us financial hardship.BE VERY WARY of contracting with them.
Shaine · 15 June 2022
Agent replied · 23 October 2024
Now that you have advised the complaint relates to the Branch Manager, we have asked the relevant Regional Manager to investigate and respond to your complaint. This process is also being overseen by our central customer service team.
★★★★★ 5/5
Trustpiloti spoke to karen and she had great…
i spoke to karen and she had great knowledge and expertise about renting. will definitely be recommend andrews property group to anyone looking to let their property
Marcie · 27 March 2024
Agent replied · 23 October 2024
Hi Marcie, thanks for taking the time to leave us a review and brilliant to see that Karen was able to share her wealth of knowledge with you about the lettings market. We appreciate your recommendation and know Karen will be really thankful for the feedback, thanks again, Rhys
★★★★★ 5/5
TrustpilotLovely Staff
It was lovely meeting you Issy.The way you respond to us was excellent and you were so kind, insightful, responsive and Professional.
Princy · 28 June 2024
Agent replied · 23 October 2024
Thank you for the five star review. Brilliant to see that Issy delivered such a brilliant experience for you. Thanks again, Rhys
★★★★★ 5/5
TrustpilotGreat communication and very very…
Great communication and very very helpful team. Made my move pretty much effortless
Steven · 20 November 2024
Agent replied · 23 December 2024
Hi Steven, thank you for your kind words! We're thrilled to hear that our team could make your move effortless. Best wishes, Jake
★★★★★ 5/5
GoogleJunior from Andrew’s made the purchase of our house smooth and easy. And I would highly recommend him and the Andrew’s team.
Jessica · 26 June 2024
Agent replied · 24 October 2024
Hi Jessica, thank you for taking the time to write a lovely five star review. I am so glad to hear Junior has made your journey with us smooth and easy. Thanks for the recommendation too and all the best, Laura.
★★★★★ 5/5
TrustpilotHyper Swift Service
Swiftly booked viewing, viewing was on time and unrushed - all aspects of property and offer was clearly explained, offer was made and acknowledged within a day.
Mr · 17 March 2024
Agent replied · 23 October 2024
Hi Mr Naseer, thank you for taking the time to write us a five star review. Fantastic to see you had a positive experience and everything was clearly explained. Thanks for sharing your experience and all the best, Laura.
★★★★★ 5/5
TrustpilotNancy Henly part of the Andrews…
Nancy Henly part of the Andrews Property Group was very welcoming when showing myself around the property she was very professional it her role.HonestFriendly
Tracey · 28 April 2023
★★★★★ 4/5
TrustpilotIt was great experience with Shamiya…
It was great experience with Shamiya today she did took me around the house and answer questions about the house
Joseph · 24 July 2024
Agent replied · 23 October 2024
Thank you, Joseph! We're delighted to hear Shamiya provided a great experience. If you have any more questions, feel free to reach out.
★★★★★ 5/5
TrustpilotGood Communication…
Andrews Harbourside has been excellent at communication during the purchase of my property. Emma Willingham kept me informed in a friendly and professional way during the whole processwhich made everything so much easier.
Janet · 14 May 2022
★★★★★ 5/5
TrustpilotGreat communication throughout
Great communication throughout, Molly was a pleasure to deal with, kept me up to speed and always available via phone or email
James · 20 June 2023
★★★★★ 5/5
GoogleWe moved into our new property with Andrews yesterday - and we absolutely love it!
We’re super grateful for Shamyra, who was amazingly supportive and considerate throughout the process - she was excellent!
Tomos · 25 October 2023
Agent replied · 24 October 2024
Hi Tomos, thank you for the five star review and brilliant to see you are loving your new home, so glad we could make it happen for you! Shamyra and the team really appreciate it, thanks, Rhys.
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