Trusted Agent profile · Lambeth
★★★★★
2,349 reviews across 2 platforms
20 Streatham High Road, Streatham, London, SW16 1DB, Lambeth, SW16 1DB
Part of Andrews, see every office.
Andrews's office in Lambeth, at 20 Streatham High Road, is rated 4.9 out of 5 across 2,349 reviews on two platforms, including 330 Google reviews rated 4.9.
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Andrews Lambeth won ESTAS awards in three years, most recently 2021.
ESTAS winner in three years: 2021, 2020, 2019.
2021 1 Bronze ESTAS 2021 winners
2020 1 Gold and 2 Bronze ESTAS 2020 winners
2019 2 Silver and 1 Bronze ESTAS 2019 winners
Source: ESTAS winners lists, as published, linked by year.
Every review we hold for the Lambeth office, from every platform, shown as written. First names only.
5/5
TrustpilotFriendly and professional service
Friendly and professional service. Available for questions and queries. Good advisory service.
Dear Ann, thank you for your wonderful review! We're thrilled to hear you found our service friendly and professional. Your feedback motivates us to continue providing excellent advisory services. If you have any more questions, feel free to reach out. Best regards, Andrews Head Office.
5/5
GoogleI dealt with Shannae at the Streatham branch when I needed advice about potentially renting out my flat. She gave me a lot of advice and outlined my legal obligations ahead of doing so. I now know what to expect and look forward to dealing with her in the near future!
1/5
TrustpilotApathetic, duplicitous, Avoid!
Apathetic, duplicitous, Avoid! As a tenant they were apathetic towards any issues with the property resulting in several weeks without hot water, or working toilet. After ending my tenancy they used deceitful and duplicitous tactics to drive down the amount of the deposit to be returned. I cannot stress enough how Important it is for tenants to avoid this company
Hi Jordan, thank you for the review. Sorry you felt the need to leave us a one star review. Since leaving your review I am pleased to say we have rectified part of your query and we are continuing to investigate on the other concerns you raised in our further discussions, thanks, Rhys.
4/5
TrustpilotMichael Villacis was helpful and guided…
Michael Villacis was helpful and guided me through the whole renting process.
HI Samuel, thank you for the review. Great to see Michael was able to help you through the lettings process. Thanks again, Rhys
5/5
TrustpilotJames Hawkins - Sales Rep Andrews.
James Hawkins was the representative who met us at the property. He arrived early for the appointment. He was easy to talk to and was knowledgeable about the house. As we were unsure about the garden size of the property we were virwing, James was also able to advise us about other properties in the area that might be of interest to us.
5/5
TrustpilotThanks very much to Duane Watson for…
Thanks very much to Duane Watson for the fantastic service in buying my first home. The sale took just over 6 months due to something out of both side's control, but Duane was helpful throughout and kept me patiently updated when solicitors were distant.Islandria Justimo was an amazing member of Andrews Property who constantly chased up both solicitors until the last point.Great team in Kingsbury branch.
5/5
TrustpilotAndrew's Bear Flat
The team at Andrew's Bear flat branch helped us with our recent house sale and were incredible throughout. Emma in particular was instrumental in keeping us updated on the progress of the sale and went above and beyond to get updates on the whole chain. We would happily recommend others to use Andrews as their estate agents
Hi Lydia, thank you for taking the time to write a lovely five star review. Fantastic to see the whole team have been a massive help on the sale of your home and even went above and beyond! I am thrilled to see you had such a great experience, thanks again and all the best, Lisa
5/5
TrustpilotThanks
Would like to say thank you to Andrews, particularly Robbie with the bedminster store. Very professional young chap
Hi Chris, thank you for taking the time to write us a five star review! Really glad to hear you had a great experience with Robbie, I am sure he will be happy to hear this review. Thank you again and all the best, Laura.
5/5
TrustpilotSarah has been actively communicating…
Sarah has been actively communicating with us to help sort out the issues.
Hi Rishav, great to see Sarah has always been on hand to help when required. Thank you for the five star review, Rhys.
1/5
TrustpilotI’ve at present just rented a property…
I’ve at present just rented a property from Andrew’s, and I’ve got to say their approach to rentals has been disorganised. When initially viewing the property they cancelled an hour before, even though they where aware I was travelling from the midlands. The tenant kindly offered to show me the property. When paying the deposit and first months rent they emailed me many times, but when it was payed I couldn’t get hold of anyone to arrange to pick up the keys to the property. I had to make various phone calls until I had an answer. I was then subsequently given less then 24hr notice to pick up the keys. Following this I was told the flat would not be vacated of the previous tenants furniture even though I had checked that would be the case. I was therefore unable to fit my furniture in the property after making moving arrangements. They then suggested I moved the property myself or take a day off work to let a contractor in to move it, again with less then 24hr notice of me moving in. When I arranged to pick up the keys, the inventory employee was 30 minutes late, he didn’t even call to inform me. I had to call him. I had travelled from the north, a four hour long journey and still been on time. I really would proceed with caution if renting from this company. It appears they do not communicate effectively or put rental customers as any priority. Update when I moved into the property it had not been cleaned and there where multiple damages to the property. The inventory employee did not include these in his report classifying a broken toilet seat and shower door as not a priority. When moving in late I was called for works to be conducted by a contractor. Works I have not been informed of to replace a bathroom cabinet not fix the damages that where reported.
Hi Harri, sorry to hear about your experience which does not seem to meet our standards. If you would like us to look into this for you please drop us a line with a few more details to wecare@andrewsonline.co.uk, who are our central customer support team.
5/5
TrustpilotMandy K was Fantastic and made our sale a breeze
I had a great experience working with Andrews estate agents in Bristol during the sale of our house. Mandy K was especially helpful during the negotiation stage, providing valuable advice and guidance that helped me get the best possible outcome. Her expertise and professionalism were greatly appreciated, and I would highly recommend her to anyone looking to buy or sell a property.
Thank you for the five star review on Trustpilot. It's fantastic to see that Mandy and the team were on hand to help you every step of the way through your sale. We hope to help you again in the future, thanks, Rhys
5/5
TrustpilotHamza-Bear Flat Office and various team…
Hamza-Bear Flat Office and various team members. This was the longest and most arduous sale ever (not Andrews fault) but Hamza and the team showed tenacity, diplomacy and professionalism throughout and worked hard to see the sale through to the end. It was worth it and we got there in the end. Well done!
5/5
TrustpilotWe had a fantastic experience working…
We had a fantastic experience working with Andrew Bannerman from Andrews Property and Purpose, Cheam. We found him knowledgeable, professional, and dedicated to helping us. He was always available to answer any questions we had. Andrew was extremely accommodating regarding scheduling viewings and making himself available on short notice when necessary. We really appreciate it!!!
5/5
TrustpilotIssy was great
Issy was great, welcoming professional and really helpful.
Hi Caroline, thank you for sharing your experience, brilliant to see that Issy was so helpful to you. Thanks, Rhys
5/5
GoogleI had a great experience dealing with Sam Manley who was honest and helpful when I was trying to purchase my first home. He explained the process to me in detail and worked with enthusiasm and constant passion to find a property for me. He then helped by negotiating with the owners to accept my offer, and the solicitors he recommended were on the ball and helped us complete in our preferred timescales. Thank you Sam for your hard work, and thank you Andrews estate agents
5/5
TrustpilotSpecial Agents
Andrew Palmer was helpful and proactive at all times, keeping us well informed on all stages of the sale
Hi Terry, thank you for the five star review for our Streatham team with particular mention to Andrew, great to see he was so helpful and communicative throughout your sale. Thanks, Rhys
1/5
TrustpilotIf you want leeches and villainous scum…
If you want leeches and villainous scum to deal with when renting, then these are your go to guys! There's a certain saying regarding not doing something even if they're on fire, and that is true.Had a breach of contract for the past 8 months along with countless issues and Andrews have been about as helpful as a chocolate teapot. They caused some of the issues with their neglegence too, but love pointing fingers at anyone but themselves. Once they owned up to it they dragged their feet so much that two months down the line after the admital, they still have done nothing about sorting it. Way way way more issues but if I wrote them all here, I'd be writing a book. Although I must say my favourite issue being the fact they hired and used a cowboy builder who wasn't gas certified. This uncertified builder then removed our gas hob. When we found he wasn't certified we contacted Andrews, who couldn't care less about it. Genuinely funny how bad they are. I'm moving out in a week and quite frankly cannot wait to never deal with these scumbags again. See you in hell.Note: don't contact me with your we care rubbish, I'm going through various motions already. This is my vent and caution to others and that is all.
We are sorry to hear about your experience. Our central customer support team are now aware of the issues and will be working with the property management team to understand what has happened in this instance.
1/5
TrustpilotNOT EVEN 1 STAR
Andrews agency has been so unhelpful and did not once respond to my emails or calls. Whenever I was able to connect to one of you, they had no idea what was going on. There's 3 weeks to our supposed date for the first rent and not one person has informed us anything about rent, bills etc. and on top of that made our guarantors provide the same information multiple times, kept telling us to do referencing when it was completed and signed (confirmation emails were sent) and did not pick up any calls or respond to any emails. I had to go into the branch twice just to scan in my passport and even then I had to send an email with the details because of your incompetence. The guarantor and tenant would not have pulled out of the contract and wasted the holding deposit money if it weren't for Andrews agency being so unresponsive. Everything should have been sorted way before now and ready for when we start paying rent. I am pulling out of the let.
Sorry to hear about your experience. We appreciate it may be too late for you, but if you would be happy to let our central support team (wecare@andrewsonline.co.uk) know a little more about your experience we can work to make sure nothing similar happens again.
5/5
TrustpilotGreat service from Isaac Biggerstaff
Great service from Isaac Biggerstaff, our consultant, quick to respond to calls and emails, had a good relationship with our buyer and his team. He was very patient when things looked like they could go awry and got things back on track for us.Would highly recommend.
Thank you, William! We're thrilled to hear about your positive experience with Isaac. Your recommendation means a lot to us. Best wishes , Lisa
1/5
TrustpilotIf I could I would rate it zero I would!!!
If I could I would rate it zero I would!!!They are so slow, unprofessional and wait for the paid tenants to chase up stuff… We had a broken shower door for 6 months, we ended up leaving the property and the shower door was still NOT fixed. It also took them 4 weeks nearly to fix the water, therefore myself and my boyfriend was showering in cold water or heating up the kettle in a cold December. Very slack company and the lack of remorse is a joke. Would NEVER rent a house/flat from them again..
Good morning Losa, thank you for taking the time to leave your comments. We're sorry to hear you were disappointed in the level of service received. We'd be happy to look into this further if you contact us at wecare@andrewsonline.co.uk
5/5
TrustpilotMoving in to my new home almost 200…
Moving in to my new home almost 200 miles from everything I’ve ever known Andrews were absolutely great from start to finish making the move easier for me. And it doesn’t stop there andrews are always on hand and very glad to help with anything you wish discuss. Thank you for all your hard work and input I’m thoroughly enjoying my new home.
Hi Joanne, we know that moving house can be a daunting process, even more so when the move is such a big one.It's amazing to see how much we helped you and made your move easier. We really appreciate your thanks and the review, it's great to see you're nicely settled in. Thanks, Rhys
5/5
TrustpilotElif was very helpful!!
After a year renting from this agency we decided to continue with them.
Dear Ionut, Thank you for your wonderful feedback and for choosing to continue with us! We're thrilled to hear about your positive experience with the contract renewal process. Your satisfaction is our priority. Looking forward to serving you in the future! Best regards, Andrews Head Office Team
5/5
GoogleIf you are looking for a mortgage broker ,who will work tirelessly to secure you the best possible mortgage, look no further than Adam of Andrews Streatham. Adam was very professional, responsive and dedicated in helping us secure a mortgage. Thank you Adam and team, you deserve 5 stars.
5/5
TrustpilotGreat attention to detail and communication.
Honestly had such a positive and efficient experience with Andrews. Emily (Woodman) showed us the property and guided us through the entire process seamlessly. With so much care for us and attention to detail. We haven't had such a good experience with an estate agent before and we are super grateful for the positive experience that we had!
Hi Katie, thank you for the five star review. Great to see that Emily provided such a positive experience for you, we know she will really appreciate seeing your feedback. Thanks again, Rhys
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Yes. Andrews Streatham won Bronze for Lettings (Landlords) in London South at the ESTAS 2021 awards, and 6 other industry awards since 2019.
