Trusted Agent profile
★★★★★
72 reviews across 3 platforms
Stowe House, 1688 High Street, Knowle B93 0LY
Vision Properties's Knowle office at Stowe House is rated 4.2 out of 5 across 72 reviews on three platforms, including 50 Google reviews rated 4.8. The 2 Facebook and 20 Trustpilot counts are for the whole business. Checked 9 October 2026.
Every review we hold for the Knowle office, from every platform, shown as written. First names only.
5/5
GoogleThanks to James, Julie & the rest of the Vision team at Knowle for a 5 star service from the minute we viewed our now new home in Knowle, to the moment we moved in. James & Julie especially went above & beyond with regular updates on progress & clear communication. Their friendly but professional approach made what was a potential stressful process less so. We would definitely recommend Vision to anyone looking to move or purchase a new home. Thank you all👍
2/5
GoogleOur viewing on Tuesday, 20th May was scheduled for 12:00 PM at Belgrave Village, Griffiths Close, Birmingham. The viewing was arranged after seeing the listing on Zoopla, and Shaikh from their team was the agent handling it. We arrived about 15 minutes early, and to his credit, Shaikh was punctual and received us on time. However, he ended up showing us a different apartment than the one we had seen advertised on Zoopla. He did inform us about the change on the spot, explaining that the originally listed apartment was already under offer. While we appreciated the advance notice, we assumed the alternative would be similar in size and layout. Unfortunately, the apartment he showed us was noticeably smaller and did not meet our expectations. Although the building had good facilities, we were disappointed with the specific unit shown. There was no proper apology or effort to explain things in advance, and overall, it felt like there was a lack of coordination and communication from their side. We left the viewing unsatisfied.
5/5
GoogleVision properties have been excellent. They keep you in the loop whilst deciding on a good tenant and are very efficient and organised. I have been really happy with their service and when I acquire future properties I will use them. Special shoutout to Sheikh who handled our apartment viewings and letting and has a high level of attention to detail and is an exceptional estate agent. Highly recommend this company and their services.
5/5
GoogleVision have been brilliant selling our home in Dorridge, especially James, Julie and Justin who make a great team. We loved the photos and Julie always did such a professional job showing viewers around our home. The regular updates and advice throughout the process made moving home much less stressful and we felt we truly received the service we were promised at the beginning. Thank you all.
5/5
GoogleSelling a home is not an easy process but the staff at Vision, particularly Julie, James, and Justin made it so wonderfully easy. Excellent photos, commented on by our friends, great marketing brochure and helpful advice. Thank you.
4/5
Googlethe Vision team have been absolutely fantastic in finding us tenants within a week and ensuring all the paperwork, references and agreements are a seamless process. Looking forward to a long term partnership with Amelia and the rest of the Coventry based team. As we are not based close to our rental property, we are looking for a hands off service and are hoping this is the case.
1/5
TrustpilotVery stressful experience with Vision…
Very stressful experience with Vision Properties Leeds. Repairs for a bathroom leak took 2 months, and we had to move between hotels while pregnant. We were told to pay hotel costs upfront and are still waiting for £427 reimbursement despite repeated follow-ups. Communication and handling of the situation have been extremely disappointing.
5/5
GoogleWe have recently just sold and purchased through vision properties knowle and it’s been the most outstanding service. Justin, Julie and James went above and beyond for us and really gave it that personal, nothing was too much trouble touch. Prompt communication and keeping us updated every step of the way. They really made us feel like they were part of the journey and experiencing it with us. Highly recommended and even though we won’t be moving for a while, we would 100% use them again. Thank you to all of you x
1/5
TrustpilotNo idea how to run an estate agency … money is the sole motivation, no customer care whatsoever!
I instructed Vision Properties to sell my property in Knowle in Feb 2025. From inception, the small but perfectly formed team seemed to know what they were doing. However, this was short lived when during the SSTC process it was discovered that Justin, without any prior consent included the expensive bathroom mirrors as part of the purchase price on Rightmove…. A misrepresentation in the making ! As an estate agent and particularly where you have not sought express consent, what would possess you to include a fitting into the description as part of the price!? Clearly no idea whatsoever how to run an estate agency. When queried by the buyers, I felt I had no alternative but to include the very expensive bathroom mirrors as part of the price or risk losing the sale. As a fair compromise, i asked Justin to reduce his fee by the cost of the mirrors which he flatly refused. From a customer satisfaction point of view, I thought this to be a fair compromise for his error. The whole experience has left a very bad taste in my mouth. Much to my dismay when threatened with legal action, I paid Vision Properties their full fee however I will now be taking this matter further via the Property Ombudsman and I have no intention of using this estate agent again! Utterly disgraceful and very disappointed!
5/5
GoogleThank you Vision Properties for recently selling my father's house. From our first contact through to completion Justin and his team were professional, competitive, and did what they said they would do. They went over and above when we encountered issues. We were pleased that we had chosen to use their services.
5/5
GoogleWe’ve just moved from Knowle a few miles south into Warwickshire and our sale was handled by James, Justin and the team at Vision. Absolutely five star service from start to finish with that personal touch! Our home sold in just a few days without open advertising and just through word of mouth. We honestly cannot fault the service.
2/5
TrustpilotPoor Coordination and Mismatched Viewing, Disappointed
Our viewing on Tuesday, 20th May was scheduled for 12:00 PM at Belgrave Village, Griffiths Close, Birmingham. The viewing was arranged after seeing the listing on Zoopla, and Shaikh from their team was the agent handling it.
5/5
GoogleLiving in New Zealand on a different timezone and deciding to sell my house in the middle of Covid Lockdowns, I contacted Vision Properties as I needed someone that I could trust to get the job done on my behalf, they did not let me down. While there were a few delays outside of anyone's control, James kept in touch with the Buyer, and both Solicitors and kept me updated on progress throughout. The end result was Exchange and Completion on the same day which I do not believe would have been possible without their help and perseverance. Thank You James & JustinPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleJustin and the team at Vision provided a brilliant service from start to finish. They managed the entire process in a highly professional way, providing helpful feedback and actively marketed the property being sold. The brochure they produced of the property was outstanding and the photos taken were fantastic, really showing it at its best. I wouldn’t hesitate to use them again and would highly recommend their services.
5/5
GoogleAshleah made it very easy into moving to our new rented home.She was very communicative and very responsive no matter how many times you called her.Her politeness and her professionalism put us at ease all the time.We are super happy about all their services.I can recommend a million times.Keep up the good work team.
5/5
GoogleSelling a house has been made simple and professional with Justin and his team. They kept to there word by producing quality photo and what I believe is a service you wouldn’t get from an estate agent in the area. My property sold in under two weeks. I would recommend Vision and Justin’s team to anyone looking to move. Fantastic service from start to finish.
1/5
GoogleDuring my tenancy with Vision Properties, I had a negative experience with the agent withholding my deposit for almost four months. Despite attempting to settle the matter in various ways, Vision Properties denied every possible resolution and I was left with no choice but leave conflict resolution to the DPS. While I am thankful for the just decision made by the DPS, I am concerned for other tenants who may not have their deposits protected, especially international students who may need to return home promptly. It is unacceptable that Vision Properties overinflated the cost of damages and refused to settle the matter in a timely and fair manner, ultimately causing an additional workload for the DPS. I hope that this review serves as a warning to others who may be considering working with Vision Properties, and that they will act responsibly and ethically towards their tenants in the future. PS We got 100% of all unsettled amount (which was 92% of the total deposit, and 8% we had agreed for cleaning/gardening)
Dear Sudarshan, Your deposit was protected during your tenancy with Government approved scheme, The Deposit Protection Service (DPS). The DPS held the deposit you paid, the deposit was not held by us, so we did not withhold this. At the end of the tenancy, your Landlord wanted to make a claim against your deposit and we therefore made the claim on their behalf in accordance with the DPS terms and conditions. Sadly, the DPS can take some time to adjudicate cases and make a decision in the event of a dispute. We have acted in accordance with the Landlord’s instructions and the DPS terms and conditions, and we’re sorry therefore to receive your negative review. We are more than happy to discuss this with you further, please don’t hesitate to contact us.
5/5
GoogleJulie, James and the team are a pleasure to work with. They really have the customer experience at heart! They are super knowledgable and professional. I would thoroughly recomend buying and selling using Vision. Great team
1/5
GoogleThank you to DPS. I was a horrible experience with this property on the deposit which was successfully got back after 5 months. They denied to give back deposit as I explained reasons and proofs. I see clearly they were unprofessional and illegal actions to overcharge all costs from my deposit to cover all repairs. I want to make sure all concerned should be very careful on their actions and not stay with them too.
Dear Arjun, Your deposit was protected during your tenancy with Government approved scheme, The Deposit Protection Service (DPS). The DPS held the deposit you paid, the deposit was not held by us, so we did not withhold this. At the end of the tenancy, your Landlord wanted to make a claim against your deposit and we therefore made the claim on their behalf in accordance with the DPS terms and conditions. Sadly, the DPS can take some time to adjudicate cases and make a decision in the event of a dispute. We have acted in accordance with the Landlord’s instructions and the DPS terms and conditions, and we’re sorry therefore to receive your negative review. We are more than happy to discuss this with you further, please don’t hesitate to contact us.
5/5
GoogleJulie and James were fantastic when we bought our new home.
5/5
GoogleThis letter I penned after the excellent service I received from all the team at Vision, explain how highly I regard Vision Properties:- Dear Justin, I just wanted to thank you and your team for the excellent service you have provided throughout our house sale. You have been more than helpful through every step of the process and, your response times to any query raised have been second to none. I have had very negative experiences with Estate Agents in the past and, your courtesy, attention to detail and professionalism, have proved to be a refreshing and very welcome change. I will have no hesitation in recommending your company to family and friends in the future. Please feel free to use this testimonial on any platform you choose - an excellent service should always be commended. Kindest regards, Vikki EvansPositiveResponsiveness, Quality, Professionalism, Value
Hi Vikki, thanks for leaving us a 5* review. We are pleased to hear you are happy with the service provided by us. We wish you lots of luck for the future in your new home!
5/5
GoogleIn the past, we have approached some of the larger, more established estate agents in the area to value our home but, they always made us feel that we were just a figure and simply wanted to make money from the sale of our house. Vision were a breath of fresh air from the time they walked through the door to the day we handed over our keys. The whole team were so lovely and approachable, yet maintained a professional manner at all times. They genuinely cared about our property and wanted to do the very best for us. We felt they maximised the value of our property without rushing the sale for their own statistics. Saying that, it was exactly 2 months from the day we accepted an offer to the completion date, thanks to them keeping track of the process and helping it to progress! In our opinion, the best part of their service was when Julie (who was to carry out the viewings) came to look around our house the day before to see exactly what it was like and ask things like "where is the boiler?" - a basic question that we always ask estate agents when we view and they very rarely know the answer to. We cannot recommend Vision enough and are so grateful to them for all that they did for us.PositiveResponsiveness, Quality, Professionalism, Value
Hi Georgie, thanks for leaving us a 5* review. We are pleased to hear you are happy with the service provided by us. We wish you lots of luck for the future in your new home!
5/5
GoogleWe sold our house with V1sion and I was thoroughly impressed with the service they provided. Julie, Justin and James were excellent, very friendly and extremely helpful. Thank you so much for all of your support and help of the past few months especially with COVID-19 you handled the situation very well. I highly recommend them.
5/5
GoogleAshleah is amazing, always very responsive to any questions you have, as well as being very professional, I would recommend the Vision team to everyone
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Vision Properties's Knowle office has 72 reviews across three platforms: 50 on Google, 2 on Facebook (across the whole business), 20 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Vision Properties is rated 4.2 out of 5 across all 72 reviews, and 4.8 out of 5 on Google from 50 reviews, checked 9 October 2026.
Vision Properties, Stowe House, 1688 High Street, Knowle B93 0LY.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
