Every review we hold for the Knebworth office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleFinding the right home in the right location isn’t easy… until you work with Alexander Bond & Co.
From day one, Gino and Conor were incredible. As a family of five, we had a lot of moving parts and very specific needs, but they truly listened and only ever showed us properties that made sense for us. That alone made such a difference.
What stood out most was how much they genuinely cared. They were always there, whether it was answering questions, giving honest advice, or just reassuring us through the process. Nothing was ever too much trouble, and you could feel they were fully invested in helping us get it right.
Their knowledge of the local area was also invaluable. They didn’t just find us a house, they helped us find the right home, in the right place, for our family.
We are genuinely so grateful to Gino and Conor for everything they did. Five stars doesn’t even come close to reflecting the level of service and support they provide.
If you’re looking to move, you won’t find better people to have in your corner.
Mark · 30 March 2026
Agent replied · 13 April 2026
What a fantastic review, thank you, we really appreciate your kind words. We wish you and your family all the very best in your new home.
★★★★★ 5/5
GoogleProfessionalism combined with the personal touch one hopes to find in an estate agency.
Throughout what was not always a straightforward process, the team demonstrated exceptional professionalism, integrity, and compassion. They took the time to listen to our circumstances, treated my family with kindness and respect, and provided guidance and support wherever appropriate. At the same time, they never lost sight of their responsibility to their landlord client, balancing all parties' interests with fairness and transparency.
What stood out most was their willingness to engage constructively, consider the facts presented, and work diligently to overcome challenges along the way. Their communication was clear, their approach was measured, and their commitment to achieving a positive outcome was evident throughout.
In three words: Excellence, Integrity, and Professionalism.
I would not hesitate to recommend their services to both landlords and prospective tenants alike.
Jane · 22 June 2026
Agent replied · 22 August 2026
Thank you so much for taking the time to leave such a thoughtful review.
We wish you and your family all the very best for the future.
★★★★★ 5/5
GoogleOur experience renting from Alexander Bond has been brilliant. The move was organised quickly over the Christmas period and there was no problems at all. Conor was extremely helpful, even in some rather difficult circumstances. We broke down on our move in day but he remained available long after working hours to help us. The welcome gift box was also a lovely touch and was much needed after a stressful day!
The company are very responsive to my emails and questions and so far have been exactly what I wanted from an agency.
Finn · 13 February 2026
★★★★★ 5/5
GoogleFrom our very first contact with Connor and Gino, we received nothing but first-class service. Moving home and finding the right property with a large family can be incredibly stressful, but the guys supported us every step of the journey.
They walked us through the whole process, kept in regular contact, and made what could have been an overwhelming experience feel smooth and personal. Nothing ever felt too much trouble, and their care, patience and professionalism really stood out.
We’re so grateful for all their help and would highly recommend them to anyone looking for a genuinely personal and supportive service.
Andy · 22 May 2026
Agent replied · 22 August 2026
Andrew, what a wonderful review. Thank you, we really appreciate it. Wishing you all the best.
★★★★★ 5/5
GoogleThanks Conor & Gino for getting my sale over the line despite frustrations with a buyer pulling out they remained positive, reassuring and found a new one swiftly. Fantastic communication, knowledge, honesty & hard work. Not the first time I’ve used their services and would reccomend them to anyone.
Adam · 15 August 2026
★★★★★ 5/5
GoogleGino and Conor were absolutely amazing with both selling and buying my old and new property. They kept us fully informed at all times and chased were and when needed. I am so so grateful to them for all their support, advice and help …
Louise · 13 May 2025
Agent replied · 13 April 2026
Thank you for your fantastic 5-star review! Wishing you and your family all the very best for the future.
★★★★★ 5/5
GoogleHave just purchased my first home where Alexander Bond and Company were the estate agents - I will definitely recommend them and go to them with future sales of my own. Gino and Conor were always incredibly friendly, helpful and prompt. I’m …
Sophie · 13 May 2025
Agent replied · 13 April 2026
We're so pleased we could make your property journey a positive experience. Thank you for the 5-star review! Best wishes.
★★★★★ 5/5
GoogleWe recently sold our house with Alexander Bond & Co. Myself and my husband can’t rate them enough! From the very beginning to the very end, Connor and Gino were amazing. Their communication was fantastic and nothing was ever too much …
Amy · 13 May 2025
Agent replied · 13 April 2026
Thank you for your kind words. We appreciate the opportunity to sell your home - it was a pleasure working with you and Callum. … More
★★★★★ 5/5
GoogleWas tenants of Gino & Conor for a year and a half and they were only ever a call or email away and got things sorted very swiftly and efficiently. We never felt like we couldn’t tell them anything and they were quick and polite in getting back to us every time. All round good people and what you want from an agent - thanks guys!
Edit 25 November 2021 - It's been a number of years since I last rented with, or spoke to Gino & Conor. I've rented a number of properties in the meantime and also bought my own. I can still without question of a doubt say that Alexander Bond & Co were the best to deal with in this time. It shouldn't be understated that from my experiences, they set the bar very high in their field and I hope more estate agents follow their example!
Jake · 30 July 2022
Agent replied
Thank you for the 5 star rating. All the best for the future. - Conor Alexander
★★★★★ 5/5
GoogleWe bought through Alexander Bond recently and Connor and Gino were fantastic. They were honest, incredibly helpful and went the extra mile at every step. They were by far the best part of the entire process and our only regret is that we didn’t use them to sell our old property! Cannot recommend them highly enough.
Chris · 30 March 2024
Agent replied · 24 March 2024
Thank you for taking the time to leave us a review Chris. We really appreciate it and we wish you every happiness in your new home! … More
★★★★★ 5/5
GoogleAlexander Bond have been absolutely fantastic in supporting me with my new rental property. Conor’s communication has been quick and informative and always friendly. I was very touched by the ‘Welcome’ gift box of goodies they gave me upon moving in, full of essentials such as teabags and biscuits! Couldn’t recommend Alexander Bond more
Rhiannon · 16 October 2025
Agent replied · 13 November 2025
Thank you for the lovely review it is much appreciated.
★★★★★ 5/5
GoogleEasily the best experience I have had with an estate agent, and by quite a large margin. Alexander Bond & Co are very responsive, very attentive to any issues and equally quick to offer solutions. They have made the whole process of setting up a tenancy very smooth indeed, heavily recommended.
Imran · 14 October 2025
Agent replied · 13 November 2025
Thank you so much for your lovely feedback! We are so pleased to have you as one of our tenants.
Best Wishes
Conor & Gino
★★★★★ 5/5
GoogleWe sold our house through Alexander Bond recently and would highly recommend. Gino and Conor were brilliant through out the who process and we’re willing to go the extra mile to help progress our sale.
Chris · 30 March 2024
Agent replied · 24 March 2024
Thank you for the 5* review. We appreciate the kind words.
Best Wishes!
★★★★★ 5/5
GoogleOur go to estate agents for the last 14 years who have found us 4 perfect properties and sold 3 of our properties during our climb up the property ladder
Honest experienced and helpful family run local business …
Rade · 13 September 2025
Agent replied · 13 November 2025
We really appreciate the wonderful review. We truly value your loyalty and support, and we’re delighted to have been part of these important milestones. Best Wishes
★★★★★ 5/5
GoogleI have used Alexander Bond & Co since 2006 when me and my husband bought our first house. Then in 2023 decided to sell the house and Conor and Gino helped me with all the process. Unfortunately we were in a chain and as we wanted to …
Maria · 13 May 2025
Agent replied · 29 May 2025
Thank you for such a lovely review - it’s been an absolute pleasure working with you. We wish you all the very best in your beautiful new home.
★★★★★ 5/5
GoogleWe recently sold our home with Alexander Bond. Right from the valuation visit Gino was positive, friendly and knowledgeable about our house and the area. The brochure looked great, the viewings were well organised and we had accepted a good offer within a week - much quicker than we had dared hope! Thank you Gino & Conor once again!!
Sophie · 30 March 2020
Agent replied
Thank you for the kind words. Best wishes for the future.
★★★★★ 5/5
GoogleI had an exceptional experience with Alexander Bond & Co From the first consultation to the final paperwork, the team was incredibly professional, attentive, and efficient. They took the time to understand my needs and went above and …
Andra · 13 April 2025
Agent replied · 22 October 2024
Hi Andra, Thank you for the 5* review and wonderful comments. Best Wishes.
★★★★★ 5/5
GoogleGreat experience selling my house. Gino and Connor were so knowledgeable about the market and the area. Very pleased with outcome.
Claire · 31 March 2023
Agent replied · 30 July 2023
Thank you for your 5 star review Claire. We are delighted to hear your positive feedback. Best Wishes for the future.
★★★★★ 5/5
GoogleApproachable, responsive, professional and effective. What more could you want when you’re selling a property? Well done gents!
Eric · 13 August 2025
Agent replied · 13 April 2026
We really appreciate the 5* review, it was a pleasure working with you. Best Wishes!
★★★★★ 5/5
GoogleVery impressed with the efficient and friendly service leading to a successful sale. Many thanks guysx
Elaine · 8 August 2025
Agent replied · 13 November 2025
Thank you for your kind 5-star review! We’re so pleased to hear you had a positive experience with us.
★★★★★ 1/5
GoogleNot very nice individual that I spoke to, I called on behalf of my father about a rental property, he said very rudely “right one person in a 5 person house?”, I explained he has children who will visit and not live there permanently. I’ve called Atleast 6/7 other estate agents and no one questioned it or was rude about it. As he has pets they said the landlord doesn’t want pets which is fine I said thank you that’s fine very nicely to him even though he was rude and he proceeds to hang up on me. Don’t work in a job like that if you have no people skills???
Emma · 30 March 2024
★★★★★ 5/5
FacebookAbsolutely exceptional service from start to finish! Cannot thank Conor enough for all his help and support. Would recommend Alexander Bond & Company to anyone wanting to rent or buy. Thank you again
Carly · 28 November 2019
Agent replied
Thank you Carly for your great review. We hope you and Rob enjoy your new home!
★★★★★ 5/5
GoogleIf you looking for new home this is the right place professional help and advice. 100% recommendations :)
Marcin · 1 May 2025
Agent replied · 3 June 2025
We really appreciate the 5* review - thank you
★★★★★ 1/5
GoogleTried to purchase a property from this company for the asking price. However, Gina (owner/manager) informed me that they wanted £10k more than what the vendor was asking for.
Subsequently, we withdrew our offer, due to dirty old style estate agent tactics being used. For example Gina responses - we have had a higher offer than asking price and there is three people offering/bidding.
The house we wanted to buy stayed on the market a further two months and finally sold.
I would reluctantly sale or purchase from this agent, as you may loose buyers or get ripped off.
Brian · 24 February 2018
Agent replied
Dear Mr Buckingham, We are very sorry to hear you are unhappy with our service. The offer you made was put forward to our vendors and was lower than what the vendors wanted, infact lower than the guide price. At the time you made this offer your property was unsold. In the meantime we received a much higher offer than the guide price from buyers that were not in a chain, you were informed of this and kept up to date. We aim to get the best possible price for all of our vendors from buyers in the best positions. We are extremely surpised to hear of your low review now as the property went under offer in September 2016. If you wish to discuss this further please do not hesitate to contact me.
Regards,
Gino Alexander
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