Every review we hold for the Knaresborough office, from every platform, shown as written. First names only.
★★★★★ 5/5
FacebookStephensons Selby Estate Agents have been absolutely fantastic! Completed the house sale in 3 months, from start to finish, the whole process was faultless. Tom Brooks who is the Manager was amazing, so professional and completely put me at ease and made me feel that there was support throughout. Mary & Jenny who work alongside Tom have also been fantastic with email and personal phone call updates throughout. I couldn’t recommend the Selby branch enough and in particular Tom, Mary and Jenny! ⭐️⭐️⭐️⭐️⭐️ (5 star from me) !!
Chloe · 12 November 2021
Agent replied · 27 November 2025
I came in a skeptic, but with the price point of $1,500 I made a profit of $19,350. The result has been the feedback from pros and customers has been amazing in terms of profits and the customer service is one of best departments I’ve ever dealt with, and have referred 2 customers who are also very happy .
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★★★★★ 5/5
FacebookExcellent service from Stephensons. Nick was honest and down to earth when valuing and marketing our property. From start to finish, Fiona and Gill were with us every step of the way and I cannot thank them enough for all their support, kind words and reassurance throughout the process. They also found us a beautiful property to move to in a really difficult market. It was a pleasure to deal with everyone at Stephensons including the lettings team in York and I have no doubts in recommending them to anyone. Thank you so much.
Rebecca · 26 July 2021
Agent replied · 27 November 2025
Rebecca thank you for kind words, it is great to hear both the Easingwold and Lettings team were able to make your moving experience an enjoyable one. All the very best from everyone Stephensons.
★★★★★ 5/5
FacebookNeeding to sell quickly for a big move from Melbourne, Pocklington, to London, we couldn’t have been happier with the service provided by Oliver Newby and the team. The quality of the pictures, and especially the video provided by Ollie, on top of their innovative use of social media to drive interest, were the main reasons behind us receiving multiple viewing requests, which helped us to agree a sale within the first week of the property going on the market. And when unfortunately the sale fell through, the team went to work straight away and managed to sell again, also within the first week. Always on hand, always friendly and, most importantly, professional and reassuring during what was a very stressful time.
Lenny · 15 July 2021
Agent replied · 27 November 2025
Lenny, thank you for taking the time to write this review. We hope your move back to the south went smoothly. All
the very best for the future from all at Stephensons
★★★★★ 5/5
TrustpilotAmber is outstanding
Amber is outstanding!
KAREN · 18 August 2026
★★★★★ 1/5
GoogleThis agent tells lies nick key was on a full recorded call with me telling lies not going back with a revised offer after the property has issue ie 183 Hookstone chase claw back issue freehold issue nick was also rude when I stated I will complain to the other directors his remark said try it it will only come to me and the others will not be bothered I have made calls direct to double check he was telling lies Helen is the best member of staff there and this lady saved the sale months ago as there is also another lady there that is so rude I would not recommend this agent in knarsbrough that’s my honest option normally I’d not leave reviews I’ll post there email later on twitter inster Facebook ect for your thoughts
Adi · 25 March 2024
★★★★★ 1/5
TrustpilotDoesn't ring back as promised
Putting our property on the market, rang Stephensons Estate agents for a valuation. Contacted their Pickering office, their agent was going to ring back. Still waiting. Now have appointments with other agencies who have proved to be efficient enough to at least arrange a first appointment with us.
Liz · 13 July 2026
★★★★★ 1/5
TrustpilotMisrepresentation
Booked in to view a property through Stephenson’s, and what should have been a straightforward viewing turned into a far more difficult experience than it needed to be. We did the chasing to get the viewing!
ConsumerChampion · 30 August 2026
★★★★★ 5/5
FacebookMassive Thank you to Dan & the team at Stephensons Haxby. Great experience from start to finish, very friendly & professional. Massive thanks to Emma that went above & beyond to get us the keys early on moving day. It was greatly appreciated. 5 ⭐️ highly recommended!
Anita · 11 June 2020
Agent replied · 20 March 2026
Thank you Anita! All the best with your onward plans!
★★★★★ 5/5
FacebookI tried for months to find the right place to rent in york, and found exactly what I wanted with Stephenson’s. They were helpful and efficient. When it came to viewings, they worked around times I could go and had all the answers I needed. Paperwork was swift and all the team in the office were on hand and could assist with any queries or questions I had.
I felt comfortable and looked after. Even upto moving day I had constant updates. Affordable fees and detailed information. I have already recommended them to people I know looking to rent. �
Rach · 11 September 2018
★★★★★ 5/5
FacebookI just wanted to say a huge thank you to everyone at Stephenson’s for getting us through our house sale. It has been by far the most stressful time we have ever gone through but Stephenson’s were always on hand to help us. Sarah was amazing!! Towards the end I spoke with her almost every day and her kinds words and professional attitude put me at ease as I knew she had it all in hand. Zak was also fantastic and was only a phone call away. Again he is very professional but he is very down to earth and approachable. I would 100% recommend anyone selling their property to use them!!
Chloé · 25 June 2018
★★★★★ 5/5
FacebookFrom customer service to marketing, Stephensons are absolutely faultless!
They provided us with specialist advice on our character property, and offered a valuation within hours.
Upon instruction, Stephensons sent an excellent photographer to our property who captured it at its finest; and within hours our property was marketed and viewings arranged promptly. Soon after we received multiple offers, all of which we were happy with.
Overall, a seamless experience from start to finish from a very professional firm.
Special thanks to Oliver Newby and the rest of the team at Stephensons York for their unrivalled service.
Georgie · 10 May 2017
★★★★★ 5/5
FacebookStephenson’s stepped in and sold our property in York when another company was getting nowhere. Within seven days of the property going live the deal on our house was done.
Can’t thank Oliver and Stephenson’s enough for all they did. We would highly recommend them.
Paul · 10 September 2018
Agent replied · 20 March 2026
Paul, we are delighted to hear our team managed to find you a buyer so quickly and we hope you and your family are very happy in your new home. Thank you for your review and all the best for the future. Kind Regards, Stephensons
★★★★★ 5/5
FacebookJust bought our first home through Stephensons. It was was a stress free experience. Dan and the team at the Haxby branch were fab!
Emma · 15 August 2021
Agent replied · 27 November 2025
Emma, congratulations on buying your first home. Thank you for taking the time to review our Haxby team. We will be sure to pass on your kind words. All the best in your new home.
★★★★★ 5/5
FacebookThe team at Stephensons have excellent knowledge of York and the surrounding areas. They were able to discuss a range of options in different locations that could meet our needs; their attention to detail exemplary. Their organisation and communication is excellent which, along with their supportive approach to considering options for sales and purchases, makes you feel at ease. Their range of properties in different areas often leave you feeling spoilt for choice! Very highly recommended!
Adam · 10 September 2018
Agent replied · 20 March 2026
Adam, it is fantastic to hear our assistance with your property move has been so supportive and helpful. We value your comments and thank you for taking the time to review your experience. Kind Regards, Stephensons
★★★★★ 5/5
FacebookI searched for a few estate agents around the york area to sell my property in York and I decided to go with Stephenson because there costumer relationship was fantastic and there rates were competitive, they sold my house within a short time, I would without hesitation recommend them to anybody. II would recommend Oliver newby.
Ricky · 10 September 2018
★★★★★ 5/5
FacebookStephensons were involved in both the sale and purchase of our property and we cannot recommend them highly enough! Throughout the process the service was professional and the team proactive to keep things moving as quickly as possible. We have now completed and moved in before Christmas which is an amazing achievement given the current environment and is testament to Stephensons exceptional service.
John · 12 December 2020
Agent replied · 20 March 2026
Aimee Sellers
★★★★★ 5/5
FacebookRecently sold our house with Stephensons. They were nothing but brilliant from day one. Responsive and professional and they genuinely cared about us and the sale. Sarah and Oli were brilliant - helpful, knowledgeable and went above and beyond to assist us with anything we needed. Brilliant service.
Will · 15 July 2020
★★★★★ 5/5
FacebookWe cannot speak highly enough of the experience we had selling our house with Stephenson’s. From Iain and Dan’s expert input during valuation, to Amber and Amy’s guidance through the sale negotiation, everyone in the team went the extra mile to make the process as calm and smooth as possible. We received regular updates, with queries answered promptly. We wouldn’t hesitate to use Stephenson’s again.
Joshua · 12 February 2024
★★★★★ 5/5
FacebookDan and his team at Haxby got us the quick sale we were looking for. They kept us informed, were professional and answered any queries promptly. Couldn’t recommend them enough - top work.
Nick · 11 September 2021
★★★★★ 5/5
FacebookThe Easingwold branch are actually selling the house my partner and I are renting and throughout the process the team there (Nick, Archie and Fiona in particular) have been massively helpful and thoughtful to our needs and taken time out to not only forward on suitable property details but also to touch base and ask how we were getting on with our search.
All aspects of the sale of the house have been arranged respectfully and professionally and as a tenant in a house being sold I couldn't ask for a better service.
Thanks all, a real pleasure dealing with you.
Ash · 14 September 2021
★★★★★ 1/5
TrustpilotStephensons must be genuinely be the…
Stephensons must genuinely be the worst, uneducated, inexperienced estate agents in the north. They misrepresented the property, they were dishonest, very unprofessional and just inadequate with communications. The service is just so awful, and their bullying tactics so blatant, that we had to pull out of the purchase.
Confi · 21 May 2024
★★★★★ 5/5
GoogleAngela is a brilliant asset to this firm. Thank you for all your help.
Kyle · 26 March 2023
★★★★★ 1/5
FacebookI’m still waiting for a response to my email from a week ago.
Keith · 28 July 2025
★★★★★ 5/5
FacebookI have rented at least three properties through Stephensons and have to say that I have never had any problems with them - they are easy to contact and I find them very reactive to any issues I may have. It is also worth mentioning that unlike a lot of agents they don't have any hidden extras in their contract. I could name at least one agent who charges for a new tenancy agreement every 6 months, and you only find this out when you actually sign on for the first time - Stephensons don't have anything like that. What you see is what you get. I would definitely recommend them.
Alison · 3 March 2016
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
