1/5
TrustpilotAwful customer service
Awful customer service, do not respond to emails, make you feel like an idiot on the phone for asking questions after not getting responses. absolutely gutted that I have to deal with this company.
Trusted Agent profile · Knaresborough
Bridgfords Knaresborough reviews
★★★★★
540 reviews across 2 platforms
35B High Street, Knaresborough, HG5 0ET, HG5 0ET
Bridgfords's office in Knaresborough, at 35B High Street, is rated 2.4 out of 5 across 540 reviews on two platforms, including 69 Google reviews rated 4.7.
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Reviews
Every review we hold for the Knaresborough office, from every platform, shown as written. First names only.
Trustpilot1/5
GoogleWe have looked at three properties advertised by this company and they do not give any information on even the history of the buildings, as they confess when asked they don’t even know how old the property’s are. After viewing several properties, they do not contact you to ask for your feed back. We have put in several offers and this company don’t even respond as to weather you are too low or could you put a higher offer in? They seem to offer no negotiation skills whatsoever and don’t seem bothered at all. We are on there books supposedly and they don’t even contact us to let us know if there are any similar properties available which there clearly is as we have to look them up ourselves and contact them For viewings. You will find that after you have viewed a property, that is the last you will hear from them unless you call them? I certainly would not advise anyone to advertise there property with them. I wouldn’t. I would like an estate agent that is on the case regardless of there offers? Isn’t that good business? Negotiating skills are strongly lacking with this knaresborough branch and lack of enthusiasm tells me to steer clear of them.
Agent replied · 25 October 2024
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotIt's been great so far
So far, it's been a good experience. Within a day, a lot of the processes were done. Thank you Grace.
1/5
Trustpilotmade me complete 5 recaptchas to…
made me complete 5 recaptchas to unsubscribe from their spammy emails. this is a tactic to waste people's time so they give up and stay signed up to emails. why would I need to prove my identity to unsubscribe from emails? even a hacker would have better things to do
1/5
TrustpilotJust don't waste your time
If you want a company of people with minimal care for you and the process, who don't do what they tell you they are going to do, and then when you're trying to find out where things are up to, never answer the phone, Bridgfords are the one.
1/5
Trustpilotthey need to start again with the staff…
they need to start again with the staff at Crewe branch , the most unhelpful uncommunicative bunch of people I have had the misfortune to try and sell my house through , no call backs no help the new manager is the rudest person going and they want me to pay them for this privilege , will see whether there complaints team are any better
1/5
TrustpilotLack of communication, unethical and unprofessional Practices
I had a very disappointing experience with [Agency Name]. I initially booked a viewing for a flat that was on sale, only to find out the appointment was cancelled because the flat was sold, and they forgot to inform me.Giving them another chance, I booked a viewing for another property. However, they insisted that I use their mortgage advisor even though I already had one and an Agreement in Principle. When I refused to change my mortgage advisor, they immediately cancelled my viewing appointment. This kind of behaviour is unprofessional and unethical. I would not recommend this agency to anyone.
5/5
TrustpilotRebecca Farnell was very excellent
Rebecca Farnell was very excellent, from the day of the viewing till the day it was concluded. she was friendly, kind, and her customer services skill was fantastic as well. i reckon you give her a raise. well done.
1/5
TrustpilotAtrocious Customer Service
Atrocious Customer Service. Have been chasing their Burnley branch for 6 weeks now and have emailed individuals there, as well as their general contact address and no one gives a damn.
5/5
TrustpilotAshley - Great Sankey
Ashley, at the Sankey Branch, was brilliant! My offer was confirmed in August 21 and after many date changes I pulled out when the vendors wanted a 'provisional' completion of April 22! Through all that time Ashley kept me up to date and went above and beyond to try and get the sale to completion. She is a credit to Bridgfords
1/5
TrustpilotIllegal practices
Illegal practices! Referred to the Property Ombudsman because contract was completed by manager, Tammi, and not ourselves, meaning we incurred hundreds of pounds of additional costs. Additional problems included; no marketing of the property, little, if any, communication. Should have gone to any of the other local estate agents.
5/5
GoogleGemma and the team at Knaresborough have been excellent in our recent house purchase. They have been on a journey with us through some particular challenging times and been extremely supportive and responsive throughout it.
Agent replied · 25 October 2024
Thank you for your 5* review and kind words about your experience with our local team. Kind regards, Scott
5/5
TrustpilotReliable and helpful
This is a great agency: they put us in touch with our new landlords and were very helpful every step of the way (special thanks to Ash!). They were always easy to reach, responsive and polite. When we arrived at the new place we had a lovely welcome pack waiting for us. Thanks for everything, Bridgfords!
1/5
TrustpilotAwful service and expensive fees. Landlords should use someone else.
Been with Bridgfords for a few months and cant really give positive feedback back on any part of their service. They are slow to respond, aggressive and generally useless. Their service centre is completely separate from the lettings team which results on breakdown in communication and poor service. They are great at selling their service to entice you in then run a mile once you are signed up.
1/5
TrustpilotIllegal
They will call you in and tell you to speak to their mortgage advisor who then tells you that he can get you the property if you sign up with them for £660+ non refundable, he will use their own solicitors too. My wife and I asked what about the other bidders and he said, the vendor won’t see those bids don’t worry. This is completely illegal and we walked away, he then said you are willing to walk away from this deal and get outbid. I said yes I would rather lose out on 20k than give you one penny. It’s kickbacks galore in that place and we know full well we will now not get that property. I would love to speak to the person selling the house but they have moved abroad and left these clowns in charge.
1/5
TrustpilotAvoid at all cost
Avoid at all cost! Paid a holding deposit for a property under the assumption I have no CCJ’s (none showing on ClearScore) they have found a CCJ in my name that I knew nothing about yet refuse to give me my deposit back as I apparently gave false information! How can I give false information about something I didn’t know I had.
1/5
TrustpilotTerrible communication, valuations and organisation.
We sold our flat with Bridgfords Swinton and the experience with them was terrible from start to finish. They over-valued our property by £15,000, meaning that when our buyers applied for their mortgage they refused to give them their full amount, causing us to have to sell the property for £15,000 less as we didn’t have the time to put the property back in the market due to our chain. We had further issues with our buyers’ mortgage application causing a huge delay in the sale, and we actually ending up initially losing our forward purchase due to this. Throughout this whole nightmare Bridgfords were absolutely useless. We told them time and time again to call my partner instead of me, due to our professions, and they constantly ignored this and rang me. We had to deal with our buyers directly as Bridgfords had very little communication with either of us, and would actually ring us to ask for an update on our buyers situation! Causing us more stress and an extra party to deal with and update. Whenever we spoke with Bridgfords they had absolutely no idea what was going on and couldn’t keep track of any part of the sale. They were by far more of a hinderance than a help. They also didn’t conduct any showings of our flat themselves (as they had initially sold to us) and we had to do every showing as whenever we asked them they said they were busy. They charged us £2,200 for the pleasure of all of this.Overall, if we ever come to sell again we will be sure to steer clear of Bridgfords and would highly advise others do the same.
1/5
TrustpilotDont Waste Your Time
I had a very bad experience with one of their estate agent in cheadle hulme. Be aware of Omara, she views you the property and stands still and doesn't even puts up an effort to speak or show the property. A pure lack of training and wonder how bridgfords keep a check? On top, if there's other properties to see, they'd give you excuses and never deliver what they promise, delays on delays. I guess barely they have good agents and mostly its all bad. Its pitty to know what such companies has such employee who works as if they are forced to do so.
1/5
TrustpilotHorrendous experience with Bridgfords…
Horrendous experience with Bridgfords as a buyer. While being shown a property by Bridgfords in Knaresborough, we were told by the estate agent that there is no need to do a survey on the property as the previous interested party had done one and there was nothing to worry about. I found this very unprofessional and alarm bells were ringing and rightly so as it later turned out that the house was built from a non-standard construction. At a later date we viewed another property with Bridgfords and this time communication was a serious issue, it was extremely difficult to get hold of anyone in the office, often we would call and the phone would be picked up and then instantly slammed down, we would walk past the office and see plenty of staff in the office and our calls being ignored. We ended up missing out on the property as we were simply unable to get through to them. Overall, an extraordinarily poor experience.
1/5
TrustpilotNot a great experience
We went to Bridgfords because they got the best reviews on Google. OMG if they are the best, just imagine what the worst would be like. Gave us a very dodgy valuation 30% above what we eventually sold it for.
1/5
TrustpilotDo not trust them, they will rob you blind
Do not under any circumstances go with these! They will steal from you. They never asked prior to us applying whether we would need a guarantor and because it became obvious we did after application they decided not to go with us and stole our holding deposit from us. We a family with a small child and a baby on its way and they refused to give us our money back. They wouldn't budge a little bit. Not even offer a little bit back. Horrible estate agent that will rob you blind. Do not trust them!!!!
1/5
TrustpilotZero engagement for deposit return
My tenancy ended on 9th Jan and I emailed Bridgfords to ask how I go about getting my deposit back.Emailed again on 15th Jan saying there had been no reply received to my request.An agent did respond so say someone from the deposit team would be in touch.Chased again on 22nd Jan advising that nothing had been heard - to date zero response.They were very good when it came to take my money. There can be no excuse for the lack of engagement. A dispute has been raised with MyDeposit.
5/5
TrustpilotWe highly recommend Bridgfords
We highly recommend Bridgfords - Whitby. Maddie, Victoria and the team are amazing. They are very approachable, friendly, have excellent communication and also very knowledgeable on the area and of the market.
5/5
TrustpilotGreat company to deal with very…
Great company to deal with very professional couldn't help me enough would definitely recommend.
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