Bridgfords Knaresborough reviews

★★★★★ 5/5

Google

I can’t speak highly enough of Bridgfords and their wonderful, professional staff, especially Anna who always goes above and beyond to help find the perfect house. Anna is always polite, friendly and so knowledgable about the house buying and selling process. She sold our house a few years ago very quickly and efficiently and recently was instrumental in helping us find our next dream home. Anna is an absolute asset to Bridgfords. If you are selling / buying a house in Knaresborough, don’t hesitate to contact Bridgfords!

Susanna · 13 September 2026

★★★★★ 5/5

Google

We're currently buying a property through Bridgfords in Knaresborough, and we can honestly say we've had a fantastic experience from start to finish. We popped into the branch one day to register our interest, and from that point onwards Anna has been exceptional. She has taken the time to understand exactly what we were looking for, provided thoughtful property recommendations, offered invaluable advice throughout the moving process, and arranged viewings seamlessly. What has stood out most is Anna's professionalism, communication, and genuine care. She's always available to answer questions, keeps us updated every step of the way, and has made what can often be a stressful process feel straightforward and well-managed. It's clear she cares about achieving the best outcome for both her clients and prospective buyers, which creates a positive experience for everyone involved. We viewed properties with several estate agents in the Knaresborough area, but none came close to the level of service, support, and personal attention we've received from Anna and the team at Bridgfords. She is a real credit to the company, and thanks to her dedication, our purchase has been far smoother than we ever expected. If you're buying or selling in the area, we wouldn't hesitate to recommend Anna and the team at Bridgfords Knaresborough

Rebecca · 11 August 2026

★★★★★ 1/5

Trustpilot

My experience with Bridgfords/Countrywide

My experience with Bridgfords/Countrywide has been extremely disappointing. After relocating to London for work, I repeatedly tried to resolve my tenancy responsibly. I made multiple attempts to find a replacement tenant myself, maintained regular communication with the branch, and kept the company informed of my financial situation throughout. Despite this, I felt there was very little practical support or flexibility offered. The "change of sharer" process was frustrating and entirely dependent on the landlord's approval, while I was left to find replacements on my own. Several prospective replacements fell through for reasons outside my control, leaving me paying for accommodation in both Newcastle and London at the same time. Although the staff acknowledged my circumstances, the responses I received were largely limited to repeating company policy rather than working towards a practical solution. As a tenant who genuinely tried to communicate and cooperate throughout, I was left feeling unsupported during a period of significant financial hardship. If you are considering renting through this branch, be aware that if your circumstances change unexpectedly, you may find there is very little flexibility or practical assistance available. I hope the company reviews how it supports tenants facing genuine hardship, because my experience has been stressful and extremely disappointing.

Diptarup · 31 July 2026

★★★★★ 5/5

Google

From start to finish Anna and the team in Knaresborough have provided a 5* service. They made selling my home a breeze, with speed of service, high level of communication and a friendly approach they made what could have been a very stressful time actually pleasant! Thank you Bridgfords Knaresborough!

Louise · 11 July 2026

★★★★★ 1/5

Trustpilot

AVOID AVOID AVOID

Paul Local Guide·52 reviews·18 photos just now New If I could give zero stars I would one of the worst letting agents I’ve ever come across the new manager Stacey is patronising, rude and obnoxious. As an experienced landlord of multiple properties who has decided to take a backseat and enjoy retirement, she did nothing to reassure me and was trying to educate someone with 32 years experience. Went completely against all my wishes with no compromise she not only tried to reduce the rent which her area manager had recommended within a week of advertising in a completely refurbished property at my expense but also tried to force me to put any old tenant in the property just to start earning her fee. Thankfully I’ve removed the property from them and will NEVER deal with them again. I’ve dealt with other brands under the countrywide banner and had all but praise for them, but this branch and in particular this manager is not a good representation of Bridgfords. I would say to anyone AVOID AVOID AVOID at all costs !

Paul · 23 July 2026

★★★★★ 1/5

Trustpilot

One of the worst estate company i have…

One of the worst estate management company i have come across . The manager and one mr Mamood were disgusting and very wicked human being. The Took my £2000.00 from my account without seeing the property . They kept my money from 24 October 2024 to March 2025. My bank and my friends intervened in to the matter before my money was return to me . They manager and senior managers do not care and are not bothered.

Aiah · 29 July 2026

★★★★★ 1/5

Trustpilot

Can't recommend Bridgefords as a future…

Can't recommend Bridgefords as a future buyer. Staff are lovely, honestly, but the whole process of buying a flat as a first time buyer has been horrendous. Party due to the in House conveyancing team they Bridgefords reccomended. I've lost my dream flat after 10 months because of Bridgefords and their inability to reccomend a competent solicitor. Hopefully you have better luck. Personally I would avoid.

Ross · 29 September 2026

★★★★★ 5/5

Google

Anna and her team have been excellent from the moment we walked through the door at Bridgfords in Knaresborough. They kept us informed throughout the selling process and were always available to answer any questions we had. The online pack including a video and photographs of the property and a well organised open day were excellent which generated a lot of interest in the property. The Bridgfords team have been very professional and friendly and are a great team to have in your corner. I highly recommend them.

Matthew · 23 September 2025

★★★★★ 5/5

Google

Fantastic from start to finish! Firstly, upon setting out to sell my parents home Bridgfords answered the phone! sounds quite normal but many others didnt! Anna who made an appointment to meet me at the house was instantly friendly and provided me with all the answers to my questions as I had never sold a house before I was unsure of a lot of things. I had met other local estate agents the same morning and were all of similar cost but Bridgfords full package service and Annas manner won Bridgfords to contract. The team In Knaresborough were with me all the way - keeping me updated regularly and when we hit delays - NOT Bridgfords fault - Mike and Anna called regularly with much needed cheery voices to offer any support/help and did anything they could to assist. Sale has been completed now and I could not recommend this team highly enough - I would recommend to anyone and would never even consider using anyone else.

Sarah · 23 September 2025

★★★★★ 4/5

Trustpilot

Brand New Listing on a New-built House

Excellent communication throughout, clear, responsive, and very approachable. The team kept me well informed, including regular updates for tenants. What really stood out was their professionalism and proactive approach. Any issues with the brand‑new house were escalated to the developer under the warranty without me even having to ask, which gave me real peace of mind. Special thanks to Sophie for efficiently organising the white goods, and Helen for proactively raising and managing warranty matters. A genuinely positive and supportive experience. The reason I gave 4 stars is that it has only just started, we will see once all is up and running, and tenancies are completed.

Sarah · 23 April 2026

★★★★★ 1/5

Trustpilot

Fraud risk

Refused to return deposit after tenancy ended, eventually complying four months later after we enacted formal action. Ignored all our calls and emails, and during the little communication I could get with them I was treated with more rudeness and dishonesty than I have ever experienced. In particular Deposits Manager Paddy and Leanne consistently treated us with the utmost contempt. Probably some sort of illegal operations behind the scenes. Avoid!

Roger · 17 June 2026

★★★★★ 5/5

Trustpilot

I recently moved into Brigford property…

I recently moved into Brigford property and I can't express how grateful I am for the fantastic support from Lucy and Murray. From the moment I began the application process, they were incredibly helpful and attentive to my needs. Lucy guided me through all the paperwork with clarity and patience, ensuring I understood everything. On move-in day, Murray went above and beyond to assist me, he helped with any questions I had and made sure everything was in order. To top it all off, I received a delightful box of chocolates as a sweet welcome gift, which added such a nice touch! Their friendly demeanor and professionalism truly made my transition seamless. I highly recommend Brigford to anyone looking for a welcoming place home.

Alpha · 21 February 2026

★★★★★ 5/5

Google

I recently bought a flat for my mum through Bridgfords and cannot recommend them enough. It was a complicated buy but the team, particularly Mike, went above and beyond what I would expect from an estate agent. They were friendly, efficient and professional from the beginning to the end. A totally different and better experience than with any other estate agent. Massive thanks to Mike without whose help and untiring patience I don’t think it would have happened.

Jacqueline · 9 January 2025

★★★★★ 5/5

Google

The Bridgfords team in Knaresborough have just successfully sold my property, while other, similar houses on the market nearby have effectively stuck. We were impressed from the outset by Anna and the team's can do approach. As the process wore on we were repeatedly struck by how human they were, while being very professional. When the inevitable bumps in the road in the house selling process occurred, these were dealt with quickly and efficiently. And at every stage they have gone the extra mile to chase up slow solicitors, other estate agents and even the local highways department to iron out issues and speed the process. They've truly been a pleasure to work with and I'd recommend them highly.

Terry · 11 October 2024

★★★★★ 1/5

Trustpilot

They lied in the contract and blamed it on a new staffer misunderstanding things

We viewed a property which had been vacant for months. The property was dirty, wallpaper falling off the walls, an outdated kitchen, carpets soo dirty and dump they stank, mould on walls, overgrown back garden, a lot rubbish in the back garden left by previous tenants that we had to hire a skip to get rid of it. Half of the light sockets in the house were not working (and the electricals failed the Electrical Installation Certificate), the showers in the house didn’t work, neither did the boiler. The windows all round the house are single glazed, even the front door had was missing the letter box and so just had a huge hole in it. After we had moved in we also discovered holes in the roof which birds use as nests, and a leaking ceiling in the living room of all places. The letting agent emailed us that the landlord was going to fix everything, listing down all the issues, this forming part of the contract. Some things were to be fixed before we moved in and others within the first month. They rushed us to move in, however, when we moved in Bridgfords refused to complete the list of works around the property, stating that it was a MISTAKE on their part by a new employee who confirmed the list of work to be completed when the landlord only said he’d think about it. When we decided we would move and they’d pay for moving costs for misleading us into a contract they were never going to honour, and after reporting them to our MP and the Council, the landlord decided to fix a few things around the house. After that, it was all to hell. We have written and called countless times and they still maintain they are not in the wrong, and the landlord refuses to bring the property to standards. By the way, everything in the property is from when the house was initially built, that should tell you the condition of the house. Currently, we’ve been without heating or hot water for nearly a month, and with the change in weather, we are all nursing colds. The Stove and sink also don’t work and the landlord has refused to fix either. I only wish we had looked at the reviews before going with this letting agent. They are incompetent, terrible customer service (one staff even swore at my mum), and just all around awful to deal with. Please don’t use them at all, there’s a reason they only have a 2 rating.

Iz · 6 October 2026

★★★★★ 5/5

Google

As the purchaser of a property Mike Alexander has been looking after, I would like to register our enormous appreciation for how he has communicated events at each and every stage. Always engaging and positive, he has been a huge help to us in achieving our goal! I'm sure the vendors feel exactly the same! Role on a week on Thursday!

David · 23 March 2025

★★★★★ 5/5

Google

I've viewed several houses with Bridgfords this year as I wait to be proceedable with my own sale. The viewings were conducted by Joely, who's a delight to be around - professional, knowledgeable and far more engaging than some agents I've encountered with (on paper) far more experience.

Dave · 11 August 2026

★★★★★ 1/5

Trustpilot

Some things never change - still shoddy

Some things never change. We bought our house through Bridgfords 5 years ago- not a good experience. They don’t answer the phone or answer emails. Today, as we’ve decided to sell the house, I thought to myself "maybe they’ve changed." I’ve called them 4 X, each time being redirected to an answering machine.I’ve emailed them and no reply. A continuation of a shoddy service continues. The 2 other estate agents I’ve contacted have replied more or less straight away and visits have been arranged. I honestly don’t know how Bridgfords survives in the current economic climate.

Gaynor · 10 August 2026

★★★★★ 1/5

Trustpilot

2 month+ deposit return delay

I rented a property managed by Bridgfords and moved out two months ago. I still have not received my deposit back. Since moving out, I have called and emailed the branch multiple times to follow up. My calls have been hung up on, and my emails have gone unanswered. For an agency that expects tenants to meet strict deadlines and requirements throughout the tenancy, this level of service at the end of the process has been disappointing. I would think carefully before renting through Bridgfords based on this experience.

Wayne · 31 July 2026

★★★★★ 5/5

Google

A huge thank you to Anna and her team for their superb professional advice over the sale of my brother-in-law’s Knaresborough bungalow. The saying is that selling your property is the most stressful time of your life !! Fortunately having Anna of Bridgfords in the driving seat we were guided by experts and received an excellent sales result. Thank you to the whole Bridgfords team.

Pauline · 11 October 2024

★★★★★ 5/5

Google

We instructed Bridgfords Knaresborough for the sale of our property. Throughout the whole process we found them to be very professional and they always provided us with clear and precise updates and were very easy to deal with. Thank you to Anna, Mike & Emily for providing a great service and helping us move onto our new home as smoothly as moving house can be.

Jimmie · 11 October 2024

★★★★★ 1/5

Trustpilot

Disrespectful and Desperate, Data Breach

We viewed a property and after loving it in person offered a cash offer of asking price their and then. Within the same hour, I got a call from the agent who shown us round to be told it was going to Auction. I checked the listing, and it didn't mention auction, but this was updated the next morning. The estate agent had every opportunity to call us to inform us it was an auction property. It seems we had a lucky escape since we have found out the property has had two collapsing sales, for such a desirable area and its price point, these are huge red flags. I called the agency first thing during the morning after our viewing at 9am, to say we aren't interested, we viewed a property to buy not to be told until after viewing it that it was auction, oh and it get's better they tried to make out it was a good deal, yeah a deal that would cost us 4.5% of a minimum of 6.600 in auction fees that we never knew of until afterwards and would never have considered had we of known this information before the viewing. I said, please don't get anyone to call me, but the auction company called me anyway, I tell them we are not interested. I have since had two more calls from the auction company ( which i understand is a sister style company to this agency ). I've had to block the number and inform my solicitor of a data protection breach, as I said I did not want to speak to anyone from auction. Also had a call in desperation from the agency saying oh the price has dropped. " Firstly, no it hasn't because of the fees; secondly, we said we were not interested, why was this not respected. I have never heard of this agency before we did the viewing and I wouldn't be surprised by the many low reviews; they will be able to continue in business much longer. Hoping this review grabs their attention because this is what happens when you harass someone. Don't follow correct and legal protocol and respect people's privacy.

Clayton · 2 July 2026

★★★★★ 1/5

Trustpilot

would not recommend this company to any…

would not recommend this company to any landlord. The fees are extremely high, with additional charges that are not always made clear from the outset. Communication is poor, and it is often very difficult to get hold of staff when you need support or answers. The contractors they use are also significantly overpriced, leaving landlords with unnecessarily expensive maintenance bills. For the amount charged, the level of service provided is disappointing. Overall, my experience has been frustrating, costly, and poor value for money. I would strongly advise others to look elsewhere.

Andrew · 24 June 2026

★★★★★ 5/5

Google

We’ve been working with Bridgfords in Knaresborough while buying a house, and although our first purchase unfortunately fell through, the team quickly found us another property that’s actually an even better fit. Throughout the whole process, they’ve been fantastic, always keeping us updated, chasing things up when there were delays (through no fault of their own), and generally making the experience much less stressful. Lucy, Mike, and Anna have been brilliant to deal with, friendly, professional, and genuinely supportive from start to finish. We really appreciate all their help and would definitely recommend Bridgfords Knaresborough to anyone looking to buy in the area.

Amandine · 23 September 2025