Trusted Agent profile · Knaresborough
★★★★★
540 reviews across 2 platforms
35B High Street, Knaresborough, HG5 0ET, HG5 0ET
Bridgfords's office in Knaresborough, at 35B High Street, is rated 2.4 out of 5 across 540 reviews on two platforms, including 69 Google reviews rated 4.7.
Every review we hold for the Knaresborough office, from every platform, shown as written. First names only.
5/5
TrustpilotThank you so much Holly at Stockton Heath's Bridgefords
I had a wonderful tour with Holly from Bridgeford's Stockton Heath. I didn't feel rushed and she was very attentive, patient with all my questions and built a quick rapport with me. She always answered the phone and emails professionally and gave thorough and informative replies, always keeping me in the loop as my application for my new rental progressed through all the stages. I highly recommend her. Steph xxx
1/5
TrustpilotThe worst out there
The worst out there, put us through so much drama, very stressful and mentally draining, their mortgage broker is absolutely useless, 4 months later we were declined, absolute waste of time, waste of energy, they just didn't want us to buy it for some reason, maybe because we are a different skin colour to them! Stay away from the burnley branch, good lord, how do they get away with this bs.
1/5
TrustpilotBridgefords are the worst estate agents…
Bridgefords are the worst estate agents i have ever come across, i am so glad i did not decide to sell my house with them! They never answer the calls, constantly leaving voicemails, very rarely they call you back! I viewed a property with them a week or so ago & no follow up phone call the following day, I wanted to make an offer , left several voicemails & nothing! Please avoid Bridgefords at all costs. They are the worst estate agents i have ever come across. Please stay away!
5/5
GoogleAnna, Amanda and the team have been exceptionally helpful during our house sale and the purchase of our new property. We experienced a few unexpected bumps along the way but the team were superb in keeping us informed, and didnt stop working hard until we were able to finalise the sale and complete the purchase 👍 …
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
1/5
Trustpilotignored, patronised and falsely accused
3 months into our tenancy we've experience the following with Bridgfords/Countrywide/Entwistle Green (no, I have no idea why they all take turns to email me or why they have different names if they're basically all the same company): * being told I had incorrectly logged repair reports online, despite following the printed handout we were given upon arrival to the letter. when I explained this, all I was met with was "the name of the person who gave you this information". I didn't really care about that, I just wanted the repairs done. This employee then ghosted us and never messaged back. *several issues we reported in our first week STILL have not been addressed, it's a joke. *it took around a month of emails and phone calls with various other employees just to get somebody to sort our broken boiler and thermostat out; we had no heating all that time and this was when it was still freezing every day. *we were instructed to order a bin from the local council and pay for the bin ourselves, then minus that fee from our next rent payment. despite being told to do this, Countrywide/Bridgfords sent us a threatening email saying we were in arrears. I replied back saying this was rubbish, only to be ignored for two days. I only got a reply when I sent a follow up saying I would message literally every day until they backed off and apologised. Funnily enough, 5 minutes later, they finally replied. *it for some reason took a month for them to remove the 'for rent' sign outside. again, as soon as I complained, it magically disappeared shortly after. *I had to fix a broken kitchen drawer myself within the first month myself because they refused to acknowledge the issue which had been present since day 1. *customer service is woefully slow. if you want to communicate via email, you get whinged at and pushed towards phone calls, which you then get dumped onto hold for and have patchy reception anyway. *during those phone calls, I'd be told 'this will happen, the landlord is sorting this', but nothing ever happens. *we've had 3 - soon to be 4 - visits from a contractor with regards to our bath/shower. how it takes this many call outs to repair one tap is beyond me. *this latest instance of the contractor coming around has now broken the bath tap, no hot water, the seal is leaking, he's caused some damage to the kitchen and even our front door doesn't shut properly due to some equipment he'd had resting against the door for an hour. What does Bridgfords/Countrywide have to say about this? 'You should have pointed it out due avoid another unnecessary visit to the property'. Yeah okay, i'm so sorry for beinga dumb tenant who refused to let the contractor leave until i'd magically detected various issues around the house and bullied him into fixing them. if we'd arranged for this to take place when out of the house anyway, what would this 'Emily' have said to me then, "you should have stayed at home and not gone to work to prevent another home visit". what nonsense. this woman is on another planet. I have filed a formal report against her because she shouldn't be offering her own opinions. for a supposed professional, her entire email was nasty and sneering. all in all, incredibly useless company. but I will be happy to update my review with positives if they actually prove they can deliver from now on. We shall see...
1/5
TrustpilotValuation?? They can't be bothered!
Booked in a valuation with Bridgfords. They called the following morning at 830 which was very efficient. Was advised over the phone that this would take 30 minutes. Had a phone call from the Sale branch on the morning of the appointment. Asked if i intended to put my house up for sale, said it would be dependent on the equity we have in the house. He said the valuation would take and hour and a half and he could send a virtual valuation. It sounded like the guy couldn't be bothered at all. If this is the level of experience you get from someone that is trying to get your business, I would hate to think about the experience you would have selling through this place. Really poor service!
1/5
TrustpilotLandlords (and tenants!) - avoid this agent
To use a phrase, Bridgfords / Countrywide are an omnishambles, when it comes to being a landlord's agent. Landlords - Do yourselves and your tenants a favour and choose a different agent. You will end up doing just as much work managing Bridgfords (actually Countrywide) as you would managing any issues directly yourself. Two particular incidents that wound me up were when they charged us for work done by a decorator, which the decorator later admitted was never carried out; and secondly after forgetting to charge a tenant for costs due to them, they charged us instead, after deposit refund - without agreement or notice (money they still refuse to refund).
5/5
GoogleWe are planning a move to Yorkshire and visited this office last Saturday. Mike was very welcoming and his knowledge and expertise of the whole area was impressive. He gave us lots of useful information and suggestions which we are still exploring. Thank you Mike for all the help and advice.
Thank you Susan Stone for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotGot bored of chasing them
Called multiple times to try and get a viewing booked in. Was told multiple times someone would call me back. Got bored of chasing them. They seemed far more interested in getting me to speak to their mortgage broker, and I hadn’t even viewed any houses with them yet! I have no idea how they manage to sell any houses. Quite clearly a load of sales people trying to hit targets and not actually that bothered about selling houses.
5/5
GoogleWe have received an excellent professional, friendly and helpful service from Anna and her team. The professionalism from Anna especially has been 2nd to none. Anna has provided a unique customer service and such support to my elderly Mum with the whole buy & selling to allow her to downsize properties. Anna has been so patient and extremely empathetic with our overall situation prompting the move. I would highly recommend Anna and the Team, absolutely best agents in Knaresborough hands down!
5/5
GoogleFantastic experience selling with Bridgefords. They helped; supported; counselled me throughout. I couldn’t have done it without Mike and Lucy helping me every step of the way! You were brilliant guys.
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
1/5
TrustpilotConflict of interest
I was lied to by the manager of one of the branches when I put my property in their hands to manage and realised the tenant was friends with one of the staff, I challenged this with the manager, as soon as I realised and was told that she wasn't involved in that side of things, she very much was, she was lettings and quite possibly advised the tenant against me. It was a complete conflict of interest, one that has cost me dearly and I tend to take the matter further, I have already been in touch with ARLA. There was much more besides but this is the main issue.
5/5
GoogleThe staff were very polite, helpful and patient through to the completion especially in the final days when we really needed help.
We are thrilled to hear that our staff provided excellent service during your visit! Our team takes pride in delivering exceptional customer care, and we are so grateful for your kind words. Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotWell what I can say! SHOCKING SERVICE.
Well what I can say!! After 7 years we have had enough and made the decision to move after countless problems. I am now having to move away from the area I grew up in and also I have to let my pet dog go after all the problems and YES BRIDGFORDS YOU ARE TO BLAME!!!! When we moved into the property it was just about habitable, it should not of been presented in the way it was but we were desperate. Over the years we improved the property ourselves and made it a nice home and we genuinely felt at home. Problems included heating pump problems, shower problems, we were left without a gas hob for 6 weeks, had to live practically off ready meals. Roof leaks, boiler problems which take weeks or even months to resolve. The penultimate decision to move was made when we were left without heating over the Christmas period, the house ended up like an ice box to the extreme causing massive distress to us and our young children, but they just don't care, waiting days and days for quotes to be accepted. Money comes before Health and Safety with these guys and to top it off we are being harassed to arrange viewings for new tenants, absolute joke. Unlucky for them is that I know property law, probably better than them and I have the right to refuse access to them until tenancy agreement ends. No one from the agency has ever been out to inspect the property in 7 years but they are willing to show people around, for they all know the property could be trashed. Absolutely unprofessional, some staff should be nowhere near the business of real estate. I think they think that payment of rent is just for the property, its not you pay rent for a service to which you do not get! DO NOT RENT A PROPERTY FROM BRIDGFORDS. Its just a shame it has come to this but they are to BLAME FOR IT ALL!! SIMPLE. GOOD LUCK TO WHOEVER MOVES IN!!
1/5
TrustpilotAbsolutely shocking
Absolutely shocking , no chase ups , no progress or updates for my purchase, no follow up , consequently a £400 k purchase failing at the last minute , not qualified to sell houses correctly, , complete garbage im afraid , cost me thousands in abortive fees , totally lied to & lead down the garden path. A waste of 8 months of my life , totally in shock upset & devastated
5/5
TrustpilotHolly & Nathanial @ Stockton Heath
I’m so grateful to Nathanial, Holly and Sam at Bridgfords Stockton Heath. They’ve helped me through two moves during one of the hardest times in my life, and their support has genuinely meant the world. They were kind, patient and completely on top of everything. Thank you for going above and beyond for me.
1/5
TrustpilotAvoid
Unfortunately, i read these reviews quite late and I am in agreement with all the negative opinions about Bridgfords Withington. We tried to buy a flat, but when we told them that we have our own mortgage advisor, the communication stopped. When we tried to get updates, they would try to discourage us to continue. They went on making an offer for our maximum budget, despite only having 1 additional buyer who offered 25k less than us. Dishonesty/ lack of transparency and totally unprofessionalism, especially Richard/ Hammad. I am happy I did not use their services, and I now select properties which are not in their portfolio. Quite sure the seller has received a lower offer as well, which is a shame as the flat was superb. Avoid!
5/5
GoogleBridgfords have been excellent. Anna, Lucy & Mike have provided us with both a highly professional and courteous service. They are extremely customer focused and not only made sure that any queries we had were responded to in a timely manner, but kept us fully up to date with the progresss of our sale. We can highly recommend them..
Thank you for your glowing review! We strive to provide excellent service and are thrilled to hear that Anna, Lucy, and Mike went above and beyond to meet your needs. Our team is dedicated to keeping our customers informed and satisfied throughout the entire process. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleI found the service provided by Anna and the team very professional and accurate. The method of sale suggested and the accuracy of the provisional sale estimate price made the process, informative and quick. Very happy with the service.
Chris Lydon thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleA very good experience overall with Gemma and the team. On our first day of looking to buy in Knaresborough we had viewings booked with three different estate agents and bridgefords stood out a mile. Their local knowledge about both the town and the street was impressive. They even showed us a shortcut to get into the main town centre after the viewing without a second thought. Above and beyond. As buyers the Bridgefords contacted their clients and solicitors whenever needed. Multiple viewings requested which was not a problem.
Thank you for your glowing 5* review of our dedicated team. It is always great to read such positive reviews from our clients. Best wishes, Lucy.
5/5
TrustpilotWe are letting
We are letting - our Main contacts have been Through Megan M . She has proven knowledgeable around the new legislation. Flexible in her dealings with us . Most importantly easy to communicate with and responsive. Grace her colleague appeared friendly and focused and a team player. It’s early in the process but we are impressed
5/5
GoogleI was looking to buy my first home and when I went to enquire with Gemma in the knaresborough branch she was friendly and helpful. She offered for me to see various properties in one day so I could get a feel for what I liked. When viewing the properties I was met by two viewing agents, Sarah and Sue they couldn’t be more friendly. Really understanding what it was I was looking for and helped me see longevity of properties for myself and making the process of house viewing exciting whilst remaining extremely professional! Sadly, I did not purchase through them as the property I chose to purchase was sold through another estate agents, however they offered for me to see Amanda, the mortgage advisor in bridgfords (countrywide fs) for help to understand what it was I could look at financially. Amanda has been so professional and helped me no end with the purchase of my property, explaining every process and following up when necessary with various contacts. I do not know what I would have done without her help. Every time I have been into bridgfords in knaresborough the ladies have been so lovely and genuinely interested in my process- fantastic customer service, especially when not purchasing through them. I would definitely use the team in knaresborough in the future and would highly recommend them super friendly and professional, customer service always top priority.
Thank you for your 5* review! I will, of course, make sure your kind words are made known to our local team and Regional Director. Kind regards, Scott
2/5
TrustpilotBranch staff good, conveyancing beyond horrendous
Started the journey of selling my flat with Bridgfords well, great listing, quickly found a buyer, then Bridgfords conveyancing service took over and was incompetent at every turn. 6 months on from accepting an offer I’ve had to end the sale as my mental health couldn’t handle anymore of the misleading, lies and gaslighting from their conveyancers. Was so bad even the branch staff said they were embarrassed at how bad it was.
1/5
TrustpilotIf I could put 0 I would
If I could put 0 I would. My cousin gave notice that he was giving up the flat due to family and health issues. Before he was able to remove his things (within a week) they have taken his belonging and given only some clothing back. They have stolen a family air loom watch (Rolex) , cash that was for Christmas, not given back any expensive trainers .. they have drip fed some things back since like the tvs and yet to receive the Xbox, they have photos of his stuff on their report which they haven’t given back. They are not to be trusted . They are proceeding to trade non ethically and illegally. Reports to police have been made. They prey on vulnerable people
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