Bridgfords Knaresborough reviews

★★★★★ 1/5

Trustpilot

1 star is too good for this company keep well away

1 star is too good for this company the staff are ignorant self centred pathological liars and they dont speak to you they speak at you in a condesending way, They don't respond to reports when things need fixing and expect you to jump when they finally listen to you. They have no regards to when you work and think it's acceptable to enter the property when your not present. The land lady wasn't any better either her advice to a tv that was reported in a furnished flat was to hit it and it will be ok as well as accusing the silicone had been pulled off but hadn't they took £60 off the bond to clean the oven which couldn't be cleaned properly as they said it was ok to leave on the monday then rang giving 4 hours notice to say that i had to hand the key back at close of business 4 days earlier than expected. the flat was disgusting when I moved in and they said it had been professionally cleaned when it clearly hadn't and it took 3 days to clean before moving in. Not to mention reporting a fire door taking 12 minutes to close putting my life and other residents of neighbouring flats lives in danger still not rectified after 3 years in the property. keep away from this place.

Steven · 14 March 2018

★★★★★ 1/5

Trustpilot

1 star is being nice

1 star is being nice. Unfair rent and "administration fees". Required repairs were highlighted with the manager directly upon viewing the property and still not completed 12 months on upon me moving out. One of these was the flush mechanism on the toilet which shows you how much they care about their tenants. Rent advertised lower than actual (Jan 2017 advertised at £450 pcm and was actually £500. Now up for 500 where it is actually £515. My flat was disgusting upon moving in and still had paint/work gear from where someone left half way through a job. Less than a month before my tenancy is up for renewal, I receive an email stating that rent is increasing and I have to pay £125 administrator fee to literally stay in my current home. Needless to say, I am moving out at the first opportunity and will be avoiding Bridgfords from now on. Absolute joke of an organisation with not a care in the world for their tenants. Never again

Craig · 22 January 2018

★★★★★ 1/5

Trustpilot

An utter disgrace. Steer clear!

I am only giving one star as there is no option to give zero. I rented a property through bridgfords based on the lies told to me by the agent. I stayed for the full six months, despite having no hot water upstairs, no shower, no oven, and a friendly family of rats living in the shed/kitchen. I had to pay to have a phone line put in, get a new gas meter fitted, and made general improvements, despite the poor quality of the property.I moved out over a month ago, they hadn't even booked an inspection until I went into the local office to ask about it. 6 days after the official move out date (I actually moved out 3 weeks before) the inspection was done, and was, as expected, nit picky. I arranged to have the carpets cleaned (again, they'd already been done, absolutely nothing wrong with them), and the landlord emailed to have them release my bond. This was 2 weeks ago, the rep from bridgfords then emailed me NINE DAYS after the landlord's email, to request my bank details; I replied immediately. It's now been a week and I still haven't received my money. I have had to take a loan to pay the bond on my new house, at my own expense. Bridgfords do not care about anything but their targets and their profits.I wish I had looked at their reviews before using their "service". I would certainly have made a different decision, and would advise anyone thinking of using them, to steer clear and avoid the hassle.

Dre · 7 November 2017

★★★★★ 1/5

Trustpilot

Terrible customer service

Called the Preston branch and left a voicemail asking for a call back to arrange a viewing - still waiting 2 days later.I called last week for a viewing at one of their properties and was told someone would call me back to confirm - they didn't - so I called back, they apologised and said they would call me back first thing in the morning, no surprises for guessing that I'm still waiting for that call.If I was a landlord wanting to rent a property I would be furious that potential tenets are not even getting called back to view their properties. Avoid.

Andrew · 30 October 2017

★★★★★ 5/5

Google

Gemma at the Knaesborough office is an absolute dream to work with. Efficient, honest & professional from start to finish. The service I have had has been absolutely top draw. I will certainly be working with Gemma & Bridgefords again in the future. Many thanks!!

Tom · 11 October 2019

★★★★★ 1/5

Trustpilot

BEWARE better out there

Like previous reviews gave 1 star because I had to ,too be able to write a review Do not deal with this company after several years of renting from various rental companies this is by far the worst They take large amounts of money initially for things that are unjustifiable e.g credit cheques which can be done free of charge and are by lots of companies The quibbling to get repairs done e.g broken patio door lock was "fixed" by placing a coin in the lock yes it worked but would a new lock have been better practice and that was not the only repair in the few short months that I lived in the property broken cooker,leaking toilet blocked drain the list is endless and more if I would have lived in the property longer The worst thing is when you leave a property and they do the checkout process They emailed me a list longer than my arm of does and donts produce receipts for deep cleaning it wasn't deep cleaned before I moved in me and my family did it all they told me it had been done "sack the company that does it their rubbish and that's a mild word" leave the garden tidy, windows washed, rubbish cleared the list is endless they then send a checkout operative to make sure everything OK this process took about 90 minutes they take endless amounts of pictures to make sure everything is fine After this you hope you will get your bond back but if you don't ask for it they won't remind you about it I asked several times how long mine would take communication is not a good point you will get sick of emailing and telephoning Use another letting agent there are a lot better out there

Lynn · 9 August 2017

★★★★★ 1/5

Trustpilot

An absolute DISGRACE! LANDLORDS & TENANTS BEWARE

Have never written a review before but felt incensed enough to sign up and do one, so here goes;Where to start...1. Terrible customer service - seriously unprofessionalE.G. had to pay a small sum of money a couple of years ago so gave my card details over the phone. Money didn't come out until 2 weeks later - it turned out that this employee had written all my credit card details down on a piece of paper including 3 digit security code and had forgotten about it until 2 weeks later.E.G told we had to be present on a given day for the 6-monthly inspection. So I put a holiday in at work for it... Bridgefords never turned up and no phone call (this happened a few times).2. Repairs - no inspections of the works carried out by the cowboys they sub to.E.G. 10-15 visits over 2 year period by 4 different companies to try fix a shower 3. FIRE/SMOKE ALARM FAULTY - the fire/smoke alarm in the hallway of our apartment was faulty and I found it had 'expires june 2015' and needed to be replaced. Took loads of phone calls and well over a year to sort it out. 4. THEY CANCELLED OUR ENERGY PROVIDER ACCOUNT WITH EON - We got a letter through the post saying that our letting agent had cancelled our account. This is a breach of contract.Above are but a few of the more serious issues but bottom line is I have not one good thing to say about Bridgefords. Guys I could go on - seriously...Bridgefords - wow what can I say, I'm surprised you haven't been shopped to the relevant authorities by now because you are a complete and utter disgrace.

T · 24 July 2017

★★★★★ 1/5

Trustpilot

Don't deal with this agent

The worst customer service ever! I received a call from one of the letting agents at Bridgfords after an inquiry and she booked me a viewing, i waited for a whole week and on the day of the viewing i called to confirm the appointment as i didn't receive any confirmation from them. The agent that i spoke to who claimed to be the manager was totally unprofessional and just kept saying that there is no appointment booked for me today and maybe it's another agency not Bridgfords!! when i asked to submit an official complaint she said there is nothing to do and that she is the manager and the only thing she could do is to call me if anyone else cancelled his booked appointment or to book me another appointment after a week while she knows that this property will be gone by then!! Although she said that someone else was booked on the same time slot that i was given by the agent and he cancelled his appointment but again she refused to book me! She didn't even care to know the agent who called me and did that error

Customer · 13 July 2017

★★★★★ 1/5

Trustpilot

Only gave 1 star because I had to

Only gave 1 star because I had to. Absolute disgrace of a company. If you want to be lied to, call dodged, ripped off on end of tenancy deposit return (genuinely left the property in a better condition than recieved it in) and caused a huge amount of stress then rent a property from this outfit. If however you would like to avoid all of the above then rent a property from elsewhere. Seriously, don't put yourselves through the stress. It will take 3 months, THREE MONTHS of listening to lies, dealing with incompetence, and call dodging because they know they have cocked up just to get your deposit back. Read reviews, do your checks, I doubt you'll find any extremely satisfied customers.

Rachel · 6 June 2017

★★★★★ 1/5

Trustpilot

LOWTON BRANCH LET DOWNS!!!

Do your research on Brigfords before you even glance at their website let alone walk through the door. It seems that they will be happy to place any house on the market without firstly checking that the person who is selling is in a legal position to sell! 24 weeks on and £1200 out of pocket on a vacant no chain property without an exchange date mentioned once, i had to back out! Unprofessional! They will literally sell the ground from under you if you said you owned it! Buyers be aware! Always speak to the vendor at the earliest opportunity, and always request proof of who owns the property and ensure the seller has power of attorney if they say they are selling on the behalf of someone else! Very underhanded! Personally I'd keep well away!!!!!!!! Charming staff until you hit a wall, then expect very little help with zero empathy, topped of with a drawn out game of he said she said while you're made to sit through all the legalities that should have been covered before the house got placed on the market in the first place!

Lee · 13 May 2017

★★★★★ 1/5

Trustpilot

Avoid at all costs!!!!

These are by far the worst estate agents to rent from. They were always slow to respond to repair and maintenance issues, it took the landlady to call and apologise on behalf of Bridgfords before anything could be fixed. However when it comes to money, they make all sorts of silly excuse to keep your deposit and inflate costs to justify reaping off tenants. The staff are incredibly complacent and rude. Dealt with the lettings manager at their Northwich office and a Rebekah in their head office, never dealt with such unhelpful and rude individuals, it's a wonder what sort of customer service training they receive, if any at all. AVOID!!!!!

Dayo · 7 April 2017

★★★★★ 5/5

Google

What can I say other than amazing. Gina and Louise worked so well to ensure my sale and purchase went through smoothly and successfully. They managed to sell my house within a few weeks by having a launch day which I can highly recommend. Having sold they also managed to secure me an offer on the house I wanted to buy after initially been told they had received an offer and accepted. I am now very settled in my new home and would have no hesitation on recommending the Knaresborough branch of Bridgeford. Thanks girls. Your stars.

Helen · 27 October 2016

★★★★★ 5/5

Google

Fantastic service throughout! Throughout the stages of arranging and viewing the house, negotiations, communications and support, both Gina and Louise have been outstanding. What they promise they deliver. Incredibly Gina guided me in the process (not my own estate agency) which enable me to understand and push my own estate agents/solicitor to progress and move to timescale! Moving to a new area Gina as also given me 'hints & tips' about the local facilities - now that's what I call post-service! Good estate agencies are in most cases hard to find however Bridgfords have truly 'shone through' and shown me how it should be done and would I recommend them ABSOLUTELY. Many thanks. Tracey

Tracey · 28 October 2015

★★★★★ 5/5

Trustpilot

bridgfords Washington

I am very Impressed the team especially Ann was fantastic dealing with my move in, nothing was too much trouble,would defiantly recommend this company thank you again.

Gemma · 23 October 2019

★★★★★ 1/5

Trustpilot

Justice For Tenants

I'm writing on behalf of Justice For Tenants, a Not-For-Profit Tenant's Rights Organisation.We provide free help and advice for tenants who are having trouble recovering their deposit/bond. We have recently helped someone who used Bridgfords to find a place to live, and had issues getting their deposit back. Please do not hesitate to get in touch with us if you're having similar issues.Our website is: https://justicefortenants(dot)org/You can contact us on 020 3476 6648 or by email at advice@justicefortenants(dot)org

Daniele · 17 February 2017

★★★★★ 1/5

Google

Poached our house sale and did nothing that was promised, when we chose to use a different agent court was threatened and we were informed that our new estate agent wasn't very good... absolutely horrible experience with terrible customer service and they don't deliver

Claire · 11 October 2018

★★★★★ 5/5

Trustpilot

Bridgfords, Sale

Katie Leslie from the Sale Branch, dealt with the letting of our property, she was very professional and helpful, answered all our queries and kept us up date all the way through.

Marie · 15 August 2024

★★★★★ 1/5

Trustpilot

Terrible agency

Terrible agency. Moved into the property in November and waited months for repairs to be done. Some repairs are still not done now. Everybody that works at Bridgfords takes ages to reply or just ignores your email. Spoke to a manager on the phone who was extremely rude and did not have the time of day to speak to me. Overall, the Hacienda branch have been very disappointing and have made my move not enjoyable.

Black · 21 February 2019

★★★★★ 1/5

Trustpilot

Poor communication

Poor communication, all words no action.

Matthew · 15 July 2025

★★★★★ 1/5

Trustpilot

A deplorable and unscrupulous business

A deplorable and unscrupulous business. Tenants have to chase and chase for their bond monies to be repaid and during the chase, Bridgfords lie,lie and lie.

Pam · 27 October 2024

★★★★★ 1/5

Trustpilot

Don’t waste your time

Their agent failed to turn up to a property viewing. We called the agent and the office several times and no one picked up so we went to their office and booked another appointment for later that day. They then failed to turn up to the second appointment and when we went to the office again, showed no remorse and did not apologise. Will never ever book with them again. They’re rude and unprofessional.

Faith · 6 July 2018

★★★★★ 1/5

Trustpilot

Stay Away !!

Stay Away !!Untrustworthy and remember NO verbal agrements of repairs etc are kept.Cause they will charge you and then ignore you.In my experience No cleaning and No repairs will be carried out after you have signed your contract and paid them your hard earned money.STAY AWAY !!

Sus · 17 August 2023

★★★★★ 1/5

Trustpilot

Dealt with a guy called zahid should…

Dealt with a guy called zahid should have known really never to go ahead, once they had the sale wasn’t interested, pushed into putting the house on the market telling me I’ve spent a lot of time at your house! Very proffesional, was asked to reduce price after 2 weeks, long story with the rest of it but I would stay clear, hence I took my house off the market with them,

Nicola · 27 June 2019

★★★★★ 1/5

Trustpilot

Horrendous end of tenancy experience

Horrendous end of tenancy experience, we started a complaint process with them, really unprofessional, they don't respond to emails or calls, do yourself a favour and look elsewhere

Sabrina · 29 August 2024