Smart Properties Kirklees reviews

★★★★★ 5/5

Google

Great service, Very professional and organised estate agents!

Sinan · 23 September 2024

★★★★★ 1/5

Trustpilot

Worst letting agency ever.

Awful. Never renting with this company again, their lack of communication is atrocious. Had to phone them about 10 times for certain issues and each time they’d have no notes of the conversation before. They treat tenants and landlords in a bad way. We received multiple arrears emails in ‘error’ with no formal apology. Had to chase them to renew contracts and when it wasn’t renewed after months and we decided to move out they said we had been living there illegally. I would avoid this company like the plague. The turnover of their staff is awful so the person you were contacting would close their inbox then you’d have to try and contact someone all over again.

Aimee · 3 March 2021

★★★★★ 1/5

Trustpilot

Stupidly used these as they were a big company

Stupidly used these as they were a big name company, struggled constantly to get in touch with them, advice was shocking even offering help to buy which wasn’t even available to me, decided to tell me that after taking my money though. Still not completed a mortgage with them and I paid for the service in November 2020. Shocking, I’ve been passed back and forth from broker to trainee to broker each one saying sorry I’ve been moved to a different department I’ll be able to help you again in a few weeks, what helps that, I will probably lose the deposit on the new house and chance to purchase a new family home thanks to these inept “sales people” utterly disappointed

Robert · 24 February 2021

★★★★★ 5/5

Google

Best agents around, they helped me get my dream house with amazing service. They helped me through every step in the process along the way.

Lara · 24 October 2023

★★★★★ 5/5

Google

Our portfolio is managed by Smart Properties HD and we couldn't be with the incredible service. They are very professional, helpful and the communication is absolutely fantastic. Omar and Tayib are very helpful and go the extra mile to help in every situation. Thank you for everything, we are so grateful for everything you do for us.

Elaine · 24 October 2023

★★★★★ 5/5

Google

I'm a landlord from Glasgow, Been using smart properties to manage my property over 2 years. Good service thank you Maz!

Hassan · 24 October 2022

★★★★★ 1/5

Trustpilot

LANDLORDS NEVER USE THIS COMPANY

LANDLORDS NEVER USE THIS COMPANY. At the moment we have myriads of complaints lodged with them. At best all they have ever said after months was a pathetic sorry. We have been lied to and they got us into a situation where the council were on at us. In our minds they are incompetent. They attempted to charge us for things we didn't want. It has cost us time, stress and money. To us it seems it is a case of take your money and then do virtually nothing for a supposedly fully managed service.

Suzy · 3 February 2021

★★★★★ 5/5

Trustpilot

From the first minute I received a call…

From the first minute I received a call from the Harlow branch to meeting Scott at my place, the feeling has been great. Even though I could of gone with these low cost companies, I decided to go with this company who seemed very professional and personal. It is early days but I have been very impressed with my property now on the market to sell with them. Scott you have been terrific so far and may long that continue through the whole process. You and the Harlow branch have been very professional and efficient already in the first few days 👍👍👍

Alexis · 3 February 2021

★★★★★ 1/5

Trustpilot

TERRIBLE

TERRIBLE , DONT BELIVE THEYRE LIES. They will do anything and bee nice till they get your signature, and then you will see that nothing is like it was suppose to be. i got keys to the house and without no agent waiting for me at the property, change the place for taking the keys 10 times, inside the house a lot damage and rats underneath the floor. They take like months to do anything and do as little as possible. STAY AWAY FROM THEM

Toni · 31 January 2021

★★★★★ 1/5

Trustpilot

DONT WASTE YOUR TIME Absolutely appalling service from these…

Absolutely appalling service from these people, they want to see if you got the money before they even entertain you for a viewing, I’m a successful business owner, I have three car showrooms around the country and they want to see my bank statement for a 100 grand house lol 😂 Crazy people. Don’t waste your time with these people. Go to purple bricks or white gates who let you view properties without seeing if you have the funds.

Rehaan · 21 April 2021

★★★★★ 2/5

Trustpilot

Lincoln Branch Online Enquiry

I saw a property for sale by auction on their website but there was very little detail on the webpage. So I used the "request details" button to ask them to send the details on to me. A week later, I hadn't received anything so rang them to chase it up, only to be told that the auction was happening as I was speaking to them on the phone, and was due to close in 30 minutes. So I had missed the opportunity to bid for the property (as clearly there was now insufficient time to view the property or read the legal pack prior to the auction finishing). They didn't explain why the details hadn't been forwarded to me but at least they did say sorry. I'd suggest they look again at the process they use for gathering and responding to online requests, as it clearly isn't working as it should.

Customer · 29 January 2021

★★★★★ 1/5

Trustpilot

Absolutely awful - Do not use.

Absolutely awful. Do not use.They charge for everything and the invoices do not make sense (so you can't keep track).They use the 'float' without telling you and then charge you for it.Gettin uptodate accounts is a nightmare - apparently only available once a year...The house wasn't inspected every 6 months (due to Covid) but they still charged for it.I disagreed with their check out report - damage to the property was not listed in the report... I sent pictures. They said they'd look into it which translates as 'do nothing' and then say they disagree as it wasn't in their report...?

Chris · 26 January 2021

★★★★★ 5/5

Google

The staff at smart have been so helpful though my journey on my new house purchase. Amazing work guys

Anita · 26 February 2024

★★★★★ 1/5

Trustpilot

Terrible

Dear Sir/Madam,I am writing to complain about Rob Jones. About 10 days ago I visited your Grays branch in relation to get a new mortgage. Rob came outside we had a brief chat he told me to reply to his email with the required documents. After our brief conversation he asked for my payslips covering past 3 months. I stayed all night to carry out that task. I sent whatever he asked for. He didn’t reply as he promised. I therefore next day returned to your Grays branch and stood outside for a few minutes while he was too busy ignoring my presence, a young lady came and asked if she could help. I asked her to pass the message to Rob to phone me. He never phoned me, once I rang him and left voicemail and other times I only rang but didn’t always leave a voicemail. This afternoon I visited your Grays branch, Rob came outside to tell me he has been really busy between appointments and didn’t get time to carry out his work for me. What right does he have to waste my time . This is terrible service. If he had no time why did he waste my time as well. This is insulting and I am going to complaint about this.Gurprit Kaloya

Gurprit · 13 January 2021

★★★★★ 1/5

Trustpilot

Abysmal service to landlords!

Abysmal service to landlords. Staff don't communicate with each other, quotes they obtain for repairs are excessive, in one case twice what two local contractors quoted. They can never manage things without our involvement and take months to resolve matters. Left us without a gas safety certificate because of their failure to observe deadline. Make incorrect deductions from rent and try to sneak through hikes in their charges without prior arrangement. Repeated promises that the service will improve are baseless. Just totally inadequate in all respects - find someone else to manage you property!

Bereaved · 13 January 2021

★★★★★ 1/5

Trustpilot

Terrible customer service

I was repeated called, texted and emailed by Adele at the pontefract office to sell my home with them in their Boxing Day sale. I did message to say I had sold my property and did they have any houses coming up in my area to buy up to £300k - zero response. A perfect house came up for sale with them in our area on the Boxing Day sale but was also up for sale with Strike and they could not be bothered to tell me so guess who sold it Strike!

Mrs · 10 January 2021

★★★★★ 5/5

Google

very good sevice. thank you smart properties hd for your service

Arshdeep · 25 July 2024

★★★★★ 1/5

Trustpilot

Concerning lack of accuracy

We attempted to purchase a property through the Swaffham branch which was described as having equestrian facilities. The property turns out to be subject to various undisclosed restrictions and clauses that prevent its use for keeping horses. After we pulled out of the purchase and disclosed these issues to WHB, the property was re-marketed without any amendment to the listing. We presume this is a deliberate attempt to mislead future buyers into thinking this is a viable equestrian property.

Dr · 23 March 2021

★★★★★ 5/5

Google

Very good service. Thank you for managing my properties

Yasir · 24 August 2024

★★★★★ 1/5

Trustpilot

If I could give a nil score I would!

If I could give a nil score I would!Huddersfield branch: Misleading staff Read the T&C very carefully (you don’t get your photos fee refunded if you don’t use the conveyancing company they get commission from!)They Lost a house key!Even worse gave a viewer the house keys unaccompanied….shocking service leaving house vulnerable and ultimately the occupant..Steer well clear..

Kate · 7 October 2023

★★★★★ 1/5

Trustpilot

Northampton Branch l

Booked a viewing with them on a house as soon as it was posted (Saturday). Asked for earliest viewing which was Monday afternoon. Got there and they were a no show. A couple that were hanging around to view said they called and apparently the house was unavailable. Apparently the agency had "tried" to call the couple but there phone was off, and had "tried" to call us but number wasnt recognised. Definitely avoiding this agency from now on

Harley · 15 March 2021

★★★★★ 1/5

Trustpilot

Let down with no explanation.

I called to book a valuation, arranged for 3 days later. After waiting half hour I called to check arrival time. They said they had no record of it (yes, definitely right company). That's it. No apology, no offer to rearrange. Will take my business elsewhere, not a great start if they can't even schedule an appointment.

WH · 6 October 2023

★★★★★ 1/5

Trustpilot

This estate agents are by far worst I…

This estate agents are by far worst I have come across...they have absolutely NO back office...selling the house is one thing but how they manage the sale after that it quite simply dreadful..the lack of communication..total and utter negligence in handling forms ..they are truly all over the place and have cost me thousands in interest payments..they recommend cheap paralegals to the buyers to handle the legal side of things and its only at the last moment a solicitor actually looks at the case and then comes up with an abundance of new enquiries which causes huge delays...1 of my buyers took 13 weeks to get a survey..another had waited so long had to ring the mortgage company themselves to found out the bank had been trying to get hold of whb broker for 3 weeks!! To confirm a simply address...another buyers help to buy form took 6 weeks to get right..and on and on the failings happened!! every single one of my buyers did not have one good word to say about this outfit ..not one! They simply cannot manage the aftersales if you do anything this year DO NOT use this office it will cost you money in the long run there are plenty of good reliable estate agents out there that keep you updated ..track all paperwork ..acutely fill out forms..and more importantly spend the time to make sure forms have been recieved and are correct all the stuff you would expect from a professional company of which this is not!..trust me when I say this they have cost me 1000s in interest payments due to negligence and My company will NEVER use them again you have been warned!Steve StindersCeo Stinders Construction ltd

Steven · 10 December 2020

★★★★★ 5/5

Google

smart properties is the best estate agency i have ever met. the team is doing amazing job.

Omar · 27 March 2024