Linden Homes Eastern Kirby Cross reviews

★★★★★ 1/5

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My biggest regret is buying a home from…

My biggest regret is buying a home from Galliford Try brand Linden Homes. The staff lied to us from start to finish - in fact we are still in the middle of the nightmare. From lies on adverts to bare faced lies in the sales office from several employees - we have been utterly shafted by this company. They lied to us about our home having 2 parking spaces, it actually only came with 1 (impractical in this day and age as well as against planning guidelines which stipulate 2.5 spaces for a 3 bed house), the overall size of the house by a couple of hundred square foot! They lied to us about the reason our house was a LEASEHOLD house saying the land was not owned by Linden Homes and that they could never sell us the freehold (we found out 6 months later Linden Ltd owned the land the whole time), we have had close to 100 defects and examples of poor workmanship and cheap materials. It's been an horrendous experience lasting over 2 years and is still nowhere near over. We are entrenched in the Leasehold Scandal and stuck with unscrupulous Maintenance Company FirstPort who overcharge us left, right and centre. Linden have breached our contract and won't allow us to become directors of our own Management Company despite this being part of the conveyancing process. My advice? Spend your money elsewhere unless you love pain and misery.

Louise · 16 November 2018

★★★★★ 1/5

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Terrible service from Linden

Terrible service from Linden. Since purchasing a property with them 10 years ago I and other owners have had huge problems with the building, general build quality very poor. Faulty installed cladding, boilers, balconies and a lack of fire stopping within the building. The costs of cladding replacement has run into the Millions of pounds which Linden have so far been quite happy to let the leaseholders pay for through service charge demand. A complete lack of responsibility from Linden, they build sub standards buildings, sell them on and don’t care about the consequences, even when it comes to something as serious as safety, ie, balconies hanging of the building and no fire stopping measure between flats. Awful company, unethical, selfish and completely irresponsible. They shouldn’t be building a wall let alone dwellings for people to live in.

Nathan · 9 November 2018

★★★★★ 1/5

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Avoid like the plague

I havent been able to find a single positive point about the whole company.Bought from them in 2017, whilst still a building site. Agreed completion for June 2018. today 8th November 2018 it is still far from finished. We have just had it confirmed that it wont be finished until March 2020! 3 years after initial viewing.I moved onto a site with car parking available. Lindens have employed a ticketing scheme and issue tickets to any car on the site. Even though there are parking spaces on the site. Customer services cannot answer phones or emails (karen Day, Kate Mcghee). Builders regularly leaving rubbish outside front door. I have personally been verbally abused by contractors.There are heating and hot water issues weekly. Avoid like the plague. St Clements, east london.

My-name1 · 8 November 2018

★★★★★ 1/5

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The service is absolutely terrible

The service is absolutely terrible, bunch of crooks and 2 year warranty is worthless. Suppliers they choose and very shady and incompetent and cowboys, not a proper they can only do 9 to 5 if the best case, was left without a heating for a 2.5 weeks, they sent some cowboys to look at it with no tools and who appears to have no clue how to fix the issue. Now the claim all apparently is ok. Faulty boilers have been installed in many of the apartments.

Olena · 30 October 2018

★★★★★ 1/5

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Wish we never gave them our money

Wish we never gave them our money. We bought a property in March and it’s caused us so much stress. Customer service is a joke and it’s clear they do not care once they’ve got your money. Most of our serious snags have been left (until we complained higher up). We were moved out of our property because the floor was uneventful - we had to pay to stay elsewhere and then they didn’t pay us back fully. Don’t spend your money on a waste of space company that is linden homes.

Katie · 18 October 2018

★★★★★ 1/5

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Awful experience repeats of everybody…

Awful experience repeats of everybody else's entry on this site.Everybody should hold back 10% until snagging has been completed that might bring them to their senses. It is quite unbelievable how bad the house is ! There have been and remain so many faults, problems and evidence of very poor workmanship it would be impossible to list here. We asked questions before exchange and completion which were never answered. We emailed the sales manager and sales director but never had any responses ! The site team try very hard and in fairness have resolved some problems, however, the list continues to grow rather than shorten. We really hope things can be sorted soon.

CHRIS · 23 September 2018

★★★★★ 1/5

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Linden Homes will ruin your life!!!

The worst decision we ever made was to purchase a Linden home. Customer care is last on the agenda. Poor workmanship, terrible built quality. Be prepared to have your life ruined.After battling for 2 years to get snags and major structural defects repaired, we are staring down the barrel of being moved out of our home whilst NHBC demolish part of our house to put it right.Customer care, directors and any trade person associated with Linden homes genuinely don’t care and never return calls, emails, letters etc.Can’t stress enough to people about never buying a Linden home. It will ruin your life and Linden don’t care!!!!!!!!! Wish there was a minus stars option as we believe they don’t deserve 1.

Martin · 14 September 2018

★★★★★ 1/5

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DO YOURSELF A FAVOUR AND AVOID BUYING LINDEN HOMES PROPERTY

Actual rating: ZERO starsYet another leak from Linden Homes property recent development. If you are looking to buy a property do yourself a favour and make sure it is not from Linden Homes.Selection process of their contractors are clearly substandard. The plumbers used during construction must have been cheap. The contractors selected by Linden Homes are incompetent and unprofessional cowboys. This is the fifth leak in just over 2 and a half years. I was refused a pipework survey by Linden Homes customer services during the warranty period despite experiencing unusual number of leaks. My property is no exception as I hear of other water escape/leaks in other parts of the building.

Hassan · 9 September 2018

★★★★★ 1/5

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Linden Homes are the worst

Linden Homes are the worst. Customer service is non-existent and as a company, they are so unconcerned, unhelpful, uninterested - the disappointment is unmeasurable. My fellow residents and I are still awaiting our snagging lists to be completed from December 2017, and we have been recently advised that the management company will soon be taking over our apartment block with so many issues outstanding. Our electrics are now tripping due to two major leaks within our apartment, and still Linden Homes choose not to respond.In addition, we found out they'd retained a copy of everyone's keys without permission....Avoid at all costs; legal route undoubtedly pending.

Emma · 6 September 2018

★★★★★ 1/5

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I wouldn’t even give it a star

I wouldn’t even give it a star. The problems I have encountered since purchasing the home 2 years ago has been honestly diobolical. I get the odd snagging issues you might get with a new build, but I’ve had endless, the list is to long to write. The service and “customer after care” is laughable. Linden are cowboy builders! DONT BUY FROM THEM! We are also starting legal procedures. It’s good others are making a stand, yet sad to hear people are having to go down this route in order to get something done.Worst mistake I’ve made is purchasing a home from linden, let the reviews speak for them selves and save yourself the heartache

Lauren · 28 August 2018

★★★★★ 1/5

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Cowboy builder

What a typical cowboys builder company which one is after our money with rubbish customer service & poor quality 1. Paid upgrade in November 2017 still not delivered each time chasing it receiving empty promises and nothing happening2. On house demonstrations just before handing over key you can find patches of not painted wall.3. According to site manager house was cleared by cleaning company but you can find windows not washed as covered with paint; lamp shade covered with paint, marks on painted was as someone was using pen on them and more.Simply avoid them, as houses over prices and they after your money.Worst development site Hawkswood Development in Bicester

Sebastian · 8 August 2018

★★★★★ 1/5

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We saved ourselves and pulled out of…

We saved ourselves and pulled out of the sale at the last minute...1. Houses that were on the development that were more than a year old had terrible looking rust stains in the rendering, spreading from the balconies. When I asked, the sale person just said ' call customer service if it happens to your property'2. The houses carried at £40,000 premium over (better) second hand houses in the local area. Instant Negative equity anyone?3. The sales people were really brisk, pretty rude, and were trying to hustle us into completing before Christmas last year. Made me feel like not wanting to buy one of their properties.4. When we did pull out, not a word of acknowledgement from any of their staff. This re enforced what a wise decision this was.

Jonathan · 7 August 2018

★★★★★ 1/5

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DO NOT BUY A PROPERTY FROM LINDEN HOMES

Actual Rating: ZEROIt is hugely frustrating I find myself writing about a major leak once again from a property purchased from Linden Homes in December 2015.The quality of contractors selected for the development by Linden Homes is substandard. The latest leak brings the total to 4 in my flat since I bought the property. Regrettably I am unable to get reasonable insurance given the history of leaks in the flat.I am extremely disappointed with the duty of care from Linden Homes. I was refused a survey of the pipes in my flat after the major leaks during the warranty period. They also turned down my request to extend the warranty given the problems I encountered. I wrote a review 6 months ago in the hope that it would be the last one. I was pleased your readers found it useful and hope more will take notice of the persistent problems experienced.You Have been Warned - Do not buy a property from Linden Homes

Hassan · 28 July 2018

★★★★★ 1/5

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Avoid Linden Homes at all costs - East London

Avoid Linden Homes at all costs! East London development. Terrible from start to finish. Sales team outright fabricating things to make a sale (e.g. saying there will be parking spaces to buy when this was never going to be the case), shocking delays to completion dates, shoddy workmanship in the actual apartment, non-existant aftercare and snagging...and the worst customer service team I've ever encountered. Someone else said 'cowboys' in their review - absolutely true, there's no other way to describe Linden Heartbreaking that our dream home has turned into such a negative experience. Shame on you Linden Homes.

Kate · 25 July 2018

★★★★★ 5/5

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Everybody has their experience and I…

Everybody has their experience and I wouldn't seek to cast doubt or comment on others here, this is just our story. All I would say is that we bought a new house on the Elmbank development and it has been nothing but a pleasure from start to finish. Yes of course there have been a few snags and stuff but all of these without exception have been remedied promptly and with great courtesy. Works here are ongoing and every effort is made to reduce the inconvenience to residents. We were very worried after reading all the experiences of others but thankfully we have been very happy

Mick · 20 July 2018

★★★★★ 5/5

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Great home and service so far

Admittedly it is only one month since moving into our new home but I have to say I have been impressed. We made a offer on a detached property that had come back to market as previous buyer had fallen through. After we made the offer we read all the reviews and feedback and were apprehensive and concerned. However upon moving in we have had a good experience so far, yes we had snags but nothing that I would consider ground breaking. Unfortunately as the development was completed we had no sire manager and therefore have to deal with customer services, Emma Briggs who has been courteous, helpful and informative and has already arranged most of the contractors to return with dates penned. In fact it is one month tomorrow since move in date and I would say by the end of W/C 25th June most of the work will be done. So in essence would I recommend Linden Homes, yes I would for reasons as mentioned. Thank you Linden Hones and Emma for making it as painless processs and I have a beautiful home to show for it!!!!

Bedford5568 · 23 June 2018

★★★★★ 1/5

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Bad doesn't even come close.....

Bad doesn't even come close to these life wreckers and if you think that your NHBC warranty will cover you, forget it. They are just as bad, if not worse. The policy is there to protect you but they are in bed with the builders (source: The Guardian) and they give them cash back from the money that they've indirectly taken from you for their worthless 10 year warranty which is built into the purchase price of the property. NHBC will then set their lawyers, Dentons, on you. Read the reviews and make your decision but if you buy a Linden Home beware. You will live to regret it and suffer the misery. Caveat Emptor !

Andy · 23 June 2018

★★★★★ 1/5

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I wish there is negative star for this…

I wish there is negative star for this company, not even worth a star. Appalling customer service from Guildford customer centre since we moved in on JUNE 2016. They pick the call but after hearing the name / site details they just drop the call off and never pick the call if dialled from same number, but they pick call immediately if from a different number and obviously drop off call just recognizing our voice. How can they be so rude like this? This is the ATTITUDE OF LINDEN HOMES SOUTH - NO ONE CAN QUESTION THEM ON ANYTHING LET ALONE THE CONSUMER, THEY ARE LEAST BOTHERED AS THEY HAVE SOLD ALL HOUSE IN OAKLAND HORSHAM (FEW STILL LEFT) SO NOT TO ANSWER ANY OF THE CUSTOMERS FROM THERE. ITS LIKE THEY ARE OPERATING IN A UNDER DEVELOPED COUNTRY, SHAME YOU OPERATE IN GREAT BRITAIN AND INSULTING THE CORE VALUES OF OUR COUNTRY. I have complained to the regulatory board about their behavior and also to NHBC.

Chitra18 · 18 June 2018

★★★★★ 1/5

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It's a zero from me !

I would have given zero stars if it was possible, however it was not.My son bought a one bedroom apartment from Linden & has had various problems since the money was exchanged, which have been difficult or very near impossible to resolve. However, to add insult to injury, recently I collected an order from Ikea for my son & duly parked outside his apartment while we carried the Ikea desk top up to his first floor flat. Upon returning to my car I was surprised & just slightly annoyed to find that I had been issued with a parking ticket by a company called NSGL (£40 if paid within 14 days & £80 if not). I thought that this was obviously a mistake & that it would be easily resolved if I appealed to the common sense of both companies.....how wrong I was.NSGL advised that I could appeal but turned it down without taking into account the mitigating circumstances & upon asking Linden to intervene & have the ticket overturned, they spoke to the parking company & advised that the ticket had been issued correctly. What a shower of s**** !Please tread carefully when dealing with Linden as they will be all sweetness & light until they have your money & then, forget it.

Terence · 30 May 2018

★★★★★ 4/5

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Brought my new home at Bitton mill near…

Brought my new home at Bitton mill near Bristol, the 2 guys down sales were hard work but helpful when really needed. The site team were exceptional and we could not have been given any more assistance than what we got. Some of the trades need to realize that its is a home not a plot. for that reason I have given a 4 not a 5 but i would defiantly buy fro linden homes western again.

Miss · 9 January 2020

★★★★★ 1/5

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Poor management and customer services, disappointed and disheartened

Linden homes have the worst customer service management and project management I’ve experienced. The customer does not matter as soon as the contracts are exchanged yet they promise the delivery of a high standard experience in buying your home. They use the cheapest of materials and the cheapest contractors which is clear in the quality of the end product and the issues that arise after you move in. To date, sinking ceilings, bust boiler, scratched and scuffed ‘new’ kitchen, enter radiators, marked walls, faulty electrics, water logged garden, chipped tarmac in driveway, scratched gate, sinking paving, broken heating and a number of broken promises to remedy these issues.I’ve taken time off work and workmen have not turned up. I have sent plenty of messages mails, reminders voicemails and left messages for the infamous Jackie to get in touch and she fails to do so....I think they were making her up. It’s nit that I blame one individual....yes they could refrain from promises they can’t remedy...however I blame their poor quality training and their lack of management skills. Customer service is none existent and I among many are disappointed and disheartened by what was supposed to be a really positive experience. I would like to escalate further but 6 months from initial escalation no further forward, just another name that ignores customers.

D · 25 May 2018

★★★★★ 1/5

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BAD WORKMANSHIP

I am a plumber and I have had the opportunity to work in new builds, and the experience I have have had with linden is shocking, I went to a new build, the new owners had called me out as all their toilets where blocked. After much investigation, linden had not connected soil pipes to the main drain under the house, this ment my customers had to move out with much stress. The general workman ship of these houses are nothing but shocking, and after reading these other reviews, I hope Linden don't sell another house until they sort there own house sorted! Linden please sort yourselfs out, and do the right thing for your customers!

Josh · 10 May 2018

★★★★★ 1/5

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DO NOT BUY FROM LINDEN HOMES COWBOYS!!!!!

I would not recommend buying a home from linden homes!! We have had so many issues with the house and the customer service is appalling!! We have had serious mould issues all around the house, bathroom floors coming up, waste water not draining away properly since we moved in causing blockages in our downstairs toilet which is still ongoing and not being resolved, this leads to waste water coming out of sinks and no use of downstairs toilets!!!! Bedroom doors dont shut, cracks in ceilings, bedroom carpets coming up along the sides, kitchen units not being stuck on the walls properly... the list goes on!!! Its disgusting how they leave you with all these issues, I have to take days off work to wait for them to resolve these and sometimes they dont even turn up!!! Customer service team always fob you off or say they cant book you in for 4 weeks. Even took the issues to the MD who send a 1 lined email back saying he would take to customer services. Our whole estate is having the same issues not only us. I would never buy a house from linden homes!!!!!!

Jade · 2 May 2018

★★★★★ 1/5

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LIARS AND CHEATS - DO NOT BUY FROM LINDEN

I feel sorry for the poor woman below. What a horrendous story. I am putting this on here to support my friends who are currently living in a hellish situation in their new home.Check out the Daily Mail article 'surrey homeowners furious with Linden Homes over sewage smell'..... it's all self-explanatory. But it rings very true with the story below. The lying and deception - the passing the buck, and the sheer callousness of this company.They also have some very dodgy dealings behind the scenes - directors with conflicts of interests; shell company set ups (so there's no money in the bank if they're sued). Corporate thieves really.......

Ruth · 29 April 2018