Every review we hold for the Kingston upon Thames office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleTerrible company, have rented 3 garages over the past couple of years, all of them leak, maintenance is rubbish, sent some idiots to jet wash the roof and ruined all my contents, I complained and was told I should cover them to protect from the elements.handed back keys over 5 weeks ago and still trying to get my deposit back. Money grabbers, don’t reply to emails or calls. Avoid strongly!!!!
Paul · 2 May 2025
Agent replied · 17 April 2026
Paul, we are sorry to hear you feel this way. We did review your case and dealt with everything promptly and in line with the Licence Agreement. We always aim to provide a fair and efficient service.
★★★★★ 5/5
GoogleNPHB manages two of my properties and I recommend this company without reservation. The service is organised, efficient, and balanced.
A big shout out to Crispin for his proactive problem solving skills and for providing a level of professional service that goes above and beyond what is considered standard practice.
Rose · 23 December 2024
★★★★★ 5/5
GoogleHaving worked for NPHB for more than 12 years I can honestly say all the properties are kept in an excellent state of way and when we win our right to manage for our block these professionals will be my first point of call for our block managing agents. Especially Gintaras)
M · 11 October 2024
★★★★★ 1/5
GoogleIf your using them to rent something out dont. I have tryied to get in contact with them 6 times now over the last 3 weeks ready to rent a garage and no response on anything. Costing you money.
Liam · 11 May 2026
★★★★★ 5/5
GoogleAppointing NPHB as managing agents for our block of flats was one of the best decisions we have ever made. They are hard-working, committed and tenacious, willing to undertake tasks outside their contractual remit and normal working hours. Nothing seems to be too much trouble. I strongly recommend this firm and its excellent team.
Merlin · 8 August 2025
★★★★★ 1/5
GoogleI had contract till December 24 and I asked if somebody is interested in renting a garage I would give away in October. Have Been told that someone will take it and I can drop the key.
Have Been calling the office for updates as they wouldn’t answer my email and they couldn’t provide me with clear information when they will inspect the garage and when I will get the refund but I have been assured that I was not charged any longer since the key have been given back.
Now after 4 weeks they said I’m getting a refund from 1 November and don’t matter when I dropped the key (which was 10th of October.
Nice garages all good during rental,
But when it come to the end it was poor management and miscommunication in the office.
Mu · 24 March 2023
★★★★★ 1/5
GoogleCold money grabbing company avoid
Kate · 24 March 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
