Every review we hold for the Kingston Upon Thames office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleJust to say what a pleasure it has been to deal with Stan Shaw, Michelle Pardington and the team at Mervyn Smith. Very quick to find a high quality buyer and extremely diligent in the follow through to completion. Thank you so much. Local knowledge really does count for a lot and in this case is combined with a very high quality service.
Sam · 8 April 2025
Agent replied · 2 May 2025
Thank you so much, Sam, for your kind words and for taking the time to leave us such a lovely review. We’re delighted to hear you had a positive experience with Stan, Michelle, and the team. We pride ourselves on combining local knowledge with a personal and diligent approach, so it's great to know that came through in your sale. Wishing you all the very best for the future, and do stay in touch!
★★★★★ 5/5
GoogleHaving been a resident in Petersham for over 20 years I was obviously aware of Mervyn Smith - but when it came to selling our 5 bedroom home I just assumed we would go with one of the global Richmond agents. However having met Joe and the team at Mervyn Smith - I had no hesitation in listing the house with them. It was one of the best decisions I have ever made. Nothing was too much trouble and not only did I sell through them, I ended up buying through them as well. They went above and beyond in all aspects, suggesting solicitors, builders, conveyancers etc. They know the area inside out and were brilliant at matching me with potential properties. I can not recommend them highly enough.
Sarah · 15 June 2025
★★★★★ 5/5
GoogleFantastic service from the whole team. Nothing was too much trouble. Thanks to Stan, Michelle, Joe, Barbara and Jamie for helping us find such a nice house and with minimum stress. Would highly recommend this local company. They know the area so well and offer a very personal service. Again thanks all!!
Robin · 20 April 2025
Agent replied · 15 April 2026
Thank you so much, Robin, what a lovely review! It was a real pleasure helping you find your new home, and we're thrilled to hear the experience felt smooth and low-stress. I’ll pass your kind words on to Stan, Michelle, Barbara, Jamie, and the rest of the team, it means a lot to all of us. We're so pleased our local knowledge and personal service made a difference, and we wish you many happy years in your new home!
★★★★★ 5/5
GoogleMervyn Smith on Ham Parade were great to work with over the sale of my mother's house. Very friendly, approachable and professional, gave very useful advice and helped us to get a quick sale at a good price. We are very grateful and would highly recommend them.
Sue · 15 April 2025
Agent replied · 15 April 2026
We really appreciate your lovely feed back Sue. It was a pleasure to assist your family with the house sale and wish you the very best for the future, all at Mervyn Smith.
★★★★★ 5/5
GoogleExcellent job well done to Stan and his team from viewings to completion.
Big thanks to Michelle for holding everything together and the continuous chasing. Would definitely recommend Mervyn Smith in Ham as the number 1 local estate agent.
Pareen · 26 March 2025
Agent replied · 15 April 2026
Thank you, Pareen, for your wonderful review! We're so pleased to hear you had a positive experience from start to finish. Stan and the team really enjoyed working with you, and I know Michelle will be especially touched by your kind words! Thanks again for the recommendation, we’re proud to be your number one local agent in Ham.
★★★★★ 5/5
GoogleWow, where do I start, Stan and the Team at Mervyn Smith are fantastic and have been an absolute pleasure to deal with! They are not your typical pushy estate agents, they listen and advise and will do what is in the best interest of their clients. From the first call I made and spoke to Stan right through to to completion last week the service has been exceptional and I would have no hesitation in recommending Mervyn Smith.PositiveResponsiveness, Quality, Professionalism, Value
Samantha · 25 August 2022
Agent replied · 7 June 2023
Thank you so much for your wonderful review - as an independent, local agent for over 40 years, we do our very best to offer a more personal service. When our customers are happy, we're happy
★★★★★ 5/5
GoogleAbsolutely great service. We dealt with Michelle who was extremely helpful in our purchase but the rest of the team including Stan and Cally were also great to talk to also once nearing completion.
In trying to find tradespeople for conduct work on the property Mervyn Smith were excellent with their recommendations also which took off a lot of stress on our parts
Michael · 15 April 2025
★★★★★ 5/5
GoogleThe best local state agent for properties in Ham, Richmond, Twickenham and North Kingston. Many years working on the area, with Stan and team always listening and providing great, calm and professional services.
We've bought, sold and let properties during the last 20 years with their help, to us they are the most professional estate agents we've dealt with, and very, but very knowledgeable of the local market without a doubt.
Jaime
JS · 12 July 2022
★★★★★ 5/5
GoogleStan was v sensitive when it came to valuing my dad’s flat when he passed so we used them again when it came time to buy our first house and he was brilliant at juggling the chain involved - and lovely Jean showed us around without pushing …
Richard · 15 April 2024
★★★★★ 5/5
GoogleThe team at Mervyn Smith were very professional and helpful to us as buyers. Stan, Joe & Michelle worked very hard and it was a pleasure to have met them. We would highly recommend Mervyn Smith.
Chhaya · 15 April 2025
Agent replied · 15 April 2026
Thank you very much for your lovely review Chhaya, it was great working with you. Mervyn Smith Estate Agents
★★★★★ 5/5
GoogleHad the pleasure of working with Maxine Taylor in a transaction that has successfully completed (not without its troubles).
Her professionalism and client care (for both seller and buyer) ensured the best outcome for all involved. As a conveyancer, there are not too many occasions where I am able to say that this is the case!
A rare gem!
Ahmet · 15 July 2025
★★★★★ 5/5
GoogleStan is absolutely excellent. He helped give me advice and was very polite and understanding of the situation. It’s not often you get a person like that. I would highly recommend him.
Daniel · 15 April 2024
★★★★★ 5/5
GoogleStan and his staff are highly experienced, trustworthy, know the local housing market inside out and have a wealth of experience. Selling with them recently I felt in safe hands and communication was good. We achieved over asking price such was the demand to purchase our house and Mervyn Smith managed the whole process professionally and with a hint of humour when required. I would definately use them again in the future and know they command respect within the local community for their knowledge and expertise.
Pawsome · 8 June 2019
Agent replied · 7 June 2023
Thankyou so much for taking the time to write a review; if we can go the extra mile for our clients, we always will.
★★★★★ 5/5
GoogleWe are very pleased with Mervyn Smith service, the team is professional, super efficient and very friendly.
Vienna · 2 April 2025
Agent replied · 20 May 2025
Thank you, Vienna, for your lovely review! We're so pleased to hear you were happy with our service. The whole team really values your kind feedback, professionalism, efficiency and friendliness are exactly what we aim for. Wishing you all the best and thanks again for choosing Mervyn Smith!
★★★★★ 5/5
GoogleVery knowledgeable local estate agent.
Been selling property in the area for many years.
Paul · 15 April 2025
Agent replied · 15 April 2026
Thank you very much Paul! Mervyn Smith Estate Agents
★★★★★ 5/5
GoogleAbsolutely excellent. The team have a huge amount of knowledge about the local area, and also a portfolio of potential buyers. They didn't just market the house, they also worked with solicitors and other parts of the chain to clear hurdles and keep things moving all the way to completion. Ask for their advice, listen to it, and you can't go wrong.
Dave · 15 April 2024
★★★★★ 5/5
GoogleWe recently sold with Mervyn Smith and they were great to work with. Competitive rate in the area as well as lovely a responsive team. I would highly recommend.
Aleksandra · 15 July 2025
★★★★★ 5/5
GoogleThe team were fantastic in helping the purchase run smoothly, very helpful and always quick to respond to any questions we had. 10/10!
Tom · 5 June 2025
★★★★★ 5/5
GoogleExtremely professional, thorough knowledge of the local market and quite reasonable fees. Highly recommended.
Nigel · 15 July 2025
★★★★★ 1/5
GoogleWorst of it's kind. When it comes to viewings, they just suddenly appear inside your home when ever they like, without any notice. Well, sometimes they send you an email 12 hours in advance about change in schedule and expect that it means the residents agree with the new schedule automatically. Most of the time they just come and go as they like. Truly horrible way to do business in this company, no respect towards no one.
Teemu · 8 June 2017
★★★★★ 5/5
GoogleStan and Joe have been very helpful ,friendly and reassuring at a stressful time!
Maureen · 15 April 2025
★★★★★ 5/5
GoogleMervyn Smith have been very professional and supportive throughout a difficult sale and purchase, nothing was too much trouble for the team, especially Jean and Michelle.
Fiona · 8 June 2018
★★★★★ 1/5
GoogleGenuine review: This company will waste your time. Do not believe anything they tell you or expect them to conduct business in a professional manner. Arrogant incompetent and patronising.NegativeResponsiveness, Quality, Professionalism
John · 25 October 2021
Agent replied · 24 October 2024
Dear Mr Swinburn, I have checked our information and we don't seem to have any record of you on our database. Are you sure it was our company you dealt with.
★★★★★ 1/5
GoogleGenuine review: This company will waste your time. Do not believe anything they tell you or expect them to conduct business in a professional manner. Arrogant incompetent and patronising.NegativeResponsiveness, Quality, Professionalism
John · 25 August 2021
Agent replied · 7 June 2023
Dear Mr Swinburn, I have checked our information and we don't seem to have any record of you on our database. Are you sure it was our company you dealt with.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
