Trusted Agent profile · Kingston upon Thames
★★★★★
1,683 reviews across 2 platforms
40 High Street, Kingston Upon Thames, KT1 1HL, KT1 1HL
Part of Hamptons, see every office.
Hamptons's office in Kingston upon Thames, at 40 High Street, is rated 4.3 out of 5 across 1,683 reviews on two platforms, including 254 Google reviews rated 4.9.
Every review we hold for the Kingston upon Thames office, from every platform, shown as written. First names only.
5/5
TrustpilotI have been renting through Hamptons…
I have been renting through Hamptons for over 8 Years. Easily approachable with any issues and always delt with in a professional manor. Angela Parn my agent is excellent. Always friendly and very professional to her position. Angela has always sorted out any queries or problems I have encountered with ease. I highly recommend Hamptons if you are looking to rent lease or buy. Ian Francomb
5/5
GoogleI've been renting my flat out through Hamptons for the last 3 or 4 years, and have to say they have been absolutely brilliant throughout. Axel, Humzah and Victoria in particular all deserve a mention, they've all been beyond helpful, a pleasure to deal with, and have definitely done more than would ordinarily be expected. Brilliant team, and very happy I chose to let through them!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleThe process of rent was smooth and the letting consultant, Jodie, was kind and helpful. Thank you, Jodie.
Thank you for taking the time to leave us a review Youngchae. We are so pleased to know that the team provided you with a high level of service!
5/5
TrustpilotLucy has been very helpful throughout
Lucy has been very helpful throughout, very lovely and friendly too. Thank you :)
5/5
TrustpilotTerrible House - Great Manager
Hi Julian - just a quick note to say thanks for your support over the last 16 months. You’ve been great at answering my endless emails about the house and dealing with all the issues. It’s such a shame that we didn’t have the best experience with the house but in any event, you’ve been very professional and helpful all the way through.
5/5
TrustpilotNew property manager
Nick Summerfield has not been in the job of property manger long, but he has proved a more than able replacement for his well regarded predecessor. He is responsive and a problem solver. I feel confident the property is in good hands.
1/5
TrustpilotIgnore their existing customers for months!
We rent an apartment with Hamptons and now when we have some issues the company is ignoring us! They don't reply to my emails and never call back. So I am stuck with the issue I have and NOBODY replies. I sent emails to several employees, customer service, twitter - no reaction at all! I have no idea what to do now. Totally unprofessional. I think most of the good reviews here are FAKE. Beware.
1/5
TrustpilotAwful
Awful, extremely rude, lied about everything and trapped me in a rental contract that was much longer than I agreed to or wanted.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
1/5
TrustpilotA company that Lies about representing…
A company that Lies about representing vendors and buyers, who attempt to bully their clients, and who redact documentation when questioned about why they weren't honest about a linked transaction
Thank you for leaving us a review. Customer service is very important to us and we are naturally disappointed to read your feedback. We have been cooperative during the investigations into your complaint which are still ongoing.
1/5
TrustpilotAvoid Hamptons Property Management Service
This is a rating for the letting and management service. Lettings service from the East Sheen branch is fine, they found tenants in a reasonable amount of time and getting contracts signed was straightforward. I would give lettings 4/5.However the property management service is incredibly poor and unprofessional given the 'prestige' of the Hamptons brand. I used this service for my rental property for two years and experienced a number of problems - simple maintenance issues taking multiple visits to resolve, contractors being poorly briefed, double or incorrect charges and unnecessary work being performed. Dealing with the service was painful for both myself and the tenants. I've now switched to an independent property management company and am getting a much more professional service. Moral of the story - avoid at all costs!
4/5
TrustpilotThe Marlow office helped me get a sale…
The Marlow office helped me get a sale when the housing market was very quiet. We had problems with a long chain and Stuart got the whole process sorted. It was very stressful but all ended well and I am now in my new property.
Thank you for leaving us a review. We are delighted to hear Stuart and the team were so helpful and we look forward to making them aware of your feedback. If there is anything we could improve to receive 5*s in the future, please let us know customercare@hamptons-int.com
5/5
TrustpilotGreat service
Rebecca has been very helpful in dealing with problems that arise with our flats and she has always been there to give advice.
5/5
TrustpilotI am reviewing for the Brighton/Hove …
I am reviewing for the Brighton/Hove Branch and only as a prospective tenant. I am currently looking for an apartment and have been in touch with at least 15 different agents. The majority of them have been truly awful, no call back, rude etc. However, having called Hayley (spoken to another lady Friday afternoon but didn't get her name), I was pleased that a rental company in Brighton are doing their job right, in fact more than right. They were courteous and above all, asked the questions they needed to to ensure they get my business. As a person that has often rented property through agents and will do so again, I have been dismayed that upon phoning most agents get 'the property is let, goodbye ' without even asking if there is anything else they may have that will interest me???Not with these guys, they currently don't have what I'm looking for but hope they do soon as I would rather go with them than any other I have contacted recently.
5/5
Trustpilotmax at hamptons. managing a new tenancy
max is working diligently and effectively to manage a new tenancy in my tired old property. he is dealing with multiple issues as well as contractors, local authorities and the tenants. in addition he continues to keep me informed of developments.
5/5
TrustpilotExcellent Service
We have recently moved into a property that was rented and managed by Hamptons in Sunningdale. Julian has worked incredibly hard to solve end of tenancy issues for us. He has been a pleasure to deal with, always answers our queries immediately and updates us on a regular basis. The service we have received has been exceptional and we would definitely recommend working with Julian.
5/5
TrustpilotThank you, Hamptons
I really appreciate the way Hamptons deal with any problems I have at my home. Things are always dealt with in a timely manner & communication is great at every stage. Patryk, my Property Manager, has been very professional & friendly in his approach.
5/5
TrustpilotAttentive to details on the property
Current property manager is great and very attentive - not just to correspondence and concerns, but visiting the property and taking the time to look at areas which might need updating. Overall am very happy with our current interactions
5/5
TrustpilotSelen Hurbas
Selen Hurbas is a great property manager, she is very supportive and responsive.
4/5
GoogleWe were very pleased with the service provided by Hamptons. Malte, in particular, guided us through the purchase process with a good mix of professionalism and friendliness. He helped us considerably with the negotiations on price which I believe was fair to both sides.
Thank you for leaving us a review. Customer service is very important to us and we are delighted to receive such positive feedback about Malte. We are always looking for ways to improve our services and would like to ask you to email customercare@hamptons-int.com should you have any feedback about what we could do to receive 5*'s from you in the future. Thank you again.
5/5
TrustpilotCrisis Resolved Quickly
While we have had some trouble with Hampton's in the past, we are giving 5 stars purely due to our new property manager Alex who resolved a blocked drain outside our flat (causing flooding) as quick as possible. He really want the extra mile calling several different companies to find someone who could help us immediately and was polite and friendly despite our relentless messaging about the issue. Thanks, Alex!
1/5
TrustpilotDishonest, ignorant, incompetent, unprofessional - Kingston Upon Thames Branch
I had the TERRIBLE experience of having to deal with the incompetent letting staff at the Kingston Upon Thames branch of this organisation. While dealing with letting agents in general can be difficult at best, these guys bring it down to a whole new level. I agreed to let a property in Surbiton on condition of a number of tasks being completed as the property was in the process of being renovated. One such task was to install blinds in the bedroom as there were no curtains, upon numerous so-called cancellations and promises that somebody would turn up to fit these I was then informed that only 1 of the 2 windows in the bedroom would be fitted with blinds as the 2nd window was close to the wardrobe and this was considered to be a 'dressing-room'.......unbelievable! After a week of arguing they eventually conceded only after I was able to provide written evidence of our initial correspondence over email. I was new to the suburb and advised by the letting manager that while the flat was located close to a road (Ewell Road) it was 'not a very busy road' only to subsequently find out there was constant traffic both day and night and it was exceptionally noisy and difficult to sleep. We subsequently moved out after just 5 months as a result of the noise as neither of us could sleep. Hamptons charged us over £1,600 in penalty fees to end our lease early.....having known that our primary criteria was to find a quiet flat in a good area. I believe they knew this would most likely happen and that if/when it did they could double their fee/commission. To add insult to injury they advised their client (our landlord) to charge us £350 when the cleaner we had booked to clean the property cancelled at the last minute due to illness. Thankfully the DSS saw through this when we took a formal case against them. Absolutely disgusting behaviour........AVOID, AVOID, AVOID!!
5/5
TrustpilotHamptons, Marlow.
I bought a house via Hamptons, Marlow. I've always had low expectations of estate agents - based on all my previous dealings with them but Stuart at Hamptons really surprised us. He was straightforward and honest. If only all estate agents were like this.
Thank you for leaving us a review. It is excellent to hear Stuart has provided such a high level of service and hopefully restored some of your faith in the profession. We treat customer feedback very seriously and look forward to making him aware of your review. Thank you again.
5/5
TrustpilotRecommended
Hamptons has been my property management company in the past 20 more years. I found its services good and reliable. My Property Manager Monika and Lettings Manager George are both excellent, very professional and helpful with good advice and follow up.
5/5
TrustpilotHamptons in Amersham are wonderful!
Hamptons in Amersham are wonderful!Melissa, Kraig, Aidan and the rest of the team were all highly professional and more important knowledgeable in guiding me through the process from the first viewing to when i finally moved in many months later.I definitely recommend them.
Thank you for leaving us a review, we have no doubt Melissa, Kraig, Aidan and the team will be delighted to receive your feedback, thank you again.
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