Trusted Agent profile · Kingston upon Thames
★★★★★
2,516 reviews across 2 platforms
4 Wood Street, Kingston Upon Thames, KT1 1TG, KT1 1TG
Dexters's office in Kingston upon Thames, at 4 Wood Street, is rated 4.3 out of 5 across 2,516 reviews on two platforms, including 476 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Dexters Kingston hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kingston upon Thames.
Every review we hold for the Kingston upon Thames office, from every platform, shown as written. First names only.
5/5
GoogleExcellent service from Anisa and Bella at Dexter’s to find us a lovely home - couldn’t recommend them highly enough!
Dear Maihanna, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
1/5
TrustpilotBeen renting with Dexters for the first…
Been renting with Dexters for the first and last time. If i see their logo when buying property i just walk away.AVOID THEIR PROPERTIES located on Chesson RoadAll journey since very start been unprofessional. Sales agent Jose promised us that property will be refreshed (repaint scratched walls, leak marks on ceiling) before our move in. As we moved in we been shocked of condition. Leaking taps, water leaks still present, property haven't been cleaned up at all. At this point i think its worth to mention that Jose email us that property is ready for us to move in day before.Now here start our 1.5 year long journey of constant email exchange with incompetent property management. That on the end exhausted us to the point that we decided to leave property DURING LOCKDOWN. Big thanks to Kim Mellor - property manager - that encouraged us to do so. That lady should not represent company as she cannot even keep her voice down in conversation. Her manners taking place from where shes from i suppose, as i did not get used to snorts in middle of my sentence or anyone shouting over while i trying to finish my sentence. At the moment she is holding our deposit for over 3 weeks, without any given reason besides her mental instability. Saying that 10 days given by government to tenant deposit is just guidance.- Shower on property did not work for 6months of tenancy, i been in contact with them every week.- Property was swarming with pests mice / moths that been reported. But not much has been done. - For another 1 month i could not use shower (same that did not had water for 6months before) since waste pipes under shower tray disconnected and we start flooding neighbours-On our report of black mould on walls we had reply to wash it off with water, even though all moist been going through not watertight balcony
Dear Maciej, It is disappointing to read your review and this has been passed to the Director of the Property Management team, Georgina McConnell to review with the rest of the team. It is never our intention to have an unhappy customer and I am sorry that you have experienced problems during your rental period through Dexters. We do try our best to ensure that our customers have a great experience, but unfortunately there can be occasions when things do not go as we would have expected. We will be in contact with you once this has been reviewed and trust that we can finalise any outstanding matters as soon as possible. I wish you well for the future. Kind regards Evie Fisher Customer Relations Team
5/5
GoogleJoey Syrett was incredibly helpful in my apartment search. He quickly understood my needs, provided great options, and was always responsive and flexible with viewings. His honest advice and support made the whole process smooth and stress-free. Highly recommend!
Dear Zach, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Asma
5/5
GoogleWe would like to thank Joshua Evans for his assistance and patience. We truly appreciate his efforts in finding a home that suits both our needs and our family. We look forward to working with him again in the future.
Dear Mert, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
5/5
GoogleHaving a great experience with Dexters Letting Agency so far, thanks to Bella Briley! She has been incredibly helpful, responsive, and professional throughout the process. Bella is making everything so much easier, and I truly appreciate her support. Highly recommend!
Dear Ahmed, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma
5/5
TrustpilotMany thanks to Sonia De Abreu and her…
Many thanks to Sonia De Abreu and her team members in Dexters/Kingston for their swift efforts in securing us a Tenancy Agreement at the asking rent within days after instruction. They are also very helpful and responsive in arranging the pre-tenancy work to be carried out in our flat and this saves us lots of time and troubles. Sonia's leadership and her professionalism are very much appreciated. Will surely recommend Dexters to other landlords in Kingston.Connie Tam
Dear Connie, Thank you so much for your comments, the team will be delighted you have taken the time to post these and award us a 5* review. I wish you well and hope that we can be of assistance in the future. Kind regards Asma Chughtai Customer Relations Team
1/5
TrustpilotAvoid this agency under all costs!
Avoid this agency under all costs!We rented 42 Connell Crescent for over a year and living there was terrible. The property has humidity issues and mould grows on all the walls. We had two dehumidifiers, opened windows all day long and had heating was on all the time but we still had mould on the walls and could barely breathe due to high humidity. We addressed this problem to the agency and they said that the property had an assessment done about this issue, as previous tenants had the same problem, and the assessment says that the property has no problems whatsoever. The agency refused to do anything regarding this issue and said it is only a matter of condensation, but it was not.At the end of the tenancy agreement, the agency asked us to clean the mould otherwise money will be deducted from the deposit. We cleaned all the mould except for one spot (which we did not see) behind a wardrobe. The check-out report came after almost 2 weeks of moving out and did not indicate any problems with mould. However, the landlady is aware of the mould issue and so she went herself to the property and checked everywhere for mould including behind the wardrobes. She found the spot and so the agency deducted £150 for it and for two small drilled holes in the wall (these holes were there when we moved in but we did not have a proof of that and check-in report did not mention anything about them).The agency initially wanted to deduct £450 of our deposit in which £200 was for issues that already existed in the property and thank god we had a proof that those issues were there from day one (the check-in report conveniently did not mention those issues but the check-out report did!). At the end I paid £150, not £450.This property also suffers from terrible insulation and we have reported this problem as well and nothing was done about it. Watch the video in my Google review as a summary for we had to go through.There were other problems which I will not mention, otherwise the review will be too long. Long story short, the agency will do anything to be on the landlord's side and to deduct money from your deposit. If you really have to rent from them then make sure you check everything in the check-in report, literally EVERYTHING even little scratches on and holes because you WILL be charged for them if you do not have a proof that they exist from day one. If you do not have to rent from them, then run away and never deal with them!
Dear Ibrahim, I am sorry to read your review and I understand the Director of Property Management has been in contact with you in relation to this. Kind regards Evie Fisher Customer Relations Team
5/5
TrustpilotExcellent sales progression
Have recently been involved in a transaction with Dexters where Alistair Maclean was instrumental in ironing out the issues required to move the transaction forward to exchange. His input and diligence was extremely beneficial to the transaction, so i'd have no hesitation in recommending Alistair and would welcome his involvement in future.
Dear Christopher, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotThanks Natasha & Dexters!
We've had a fantastic time staying at a property managed by Natasha over the last three years. Natasha and her team are always available, and any issues with the property are always promptly resolved. We can only recommend Natasha, as we know how much difference an attentive and competent property agent like Natasha makes! Alen & Margherita
Dear Alen and Margherita, Thank you for taking the time to leave a lovely review regarding Natasha. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotJoe Read was quick in response and…
Joe Read was quick in response and clear in the market response to evolving higher rental demands due to higher interest base rates. He was knowledgeable and very pleasant to talk to and gave me the assurance that I have put tenant finding in competent hands when my wish for professional corporate employees were adhered to. Thank you, Joe.Susie Heupel
Dear Susie, We really appreciate you taking the time to leave such lovely comments about Joe. They will be so pleased to read your 5 star review. Please do not hesitate to contact the team in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleI contacted Dexters in Kingston regarding helping me find a property at short notice. Kelsey was very helpful, responsive, professional and friendly. She sent me properties immediately and followed up for my thoughts. She's a credit to Dexters and I would definitely contact her first should I need to find a property again. Thoroughly recommended.
Dear Ivan, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team
1/5
Trustpilotdexters made my parents homeless…
You guy’s at dexters did my parents over. Made them homeless in the middle of a pandemic. You kept the house they wanted on the market even though you accepted their offer. They are elderly and shouldn’t have to be in this situation right now. They could’ve pulled out of the sale of their house but they didn’t because they are decent humans with ethics. They wouldn’t do to their buyers what you did to them. Your a bunch of slime balls trying to make that little extra bit of commission at their expense. They paid for solicitors and missed the stamp duty. It could’ve been a smooth transition over Christmas but now in the freezing cold out of pocket and they have to put their stuff in storage, which isn’t cheap. YOU LOT ARE DISGRACEFUL CONDUCTING BUSINESS WITH NO MORALS. UNETHICAL ESTATE AGENTS STAY CLEAR OF DEXTERS PEOPLE!!!
Dear Arya, I would be grateful if you could contact me directly with further details of the office that you were dealing with and what property this relates to. I cannot trace any reference to you as a customer of ours on our database by your name only. Our service levels are really important to us and we do believe that we deliver a 5 star service overall which is all the more reason why we would like to discuss your comments with you. I look forward to hearing from you. md@customerrelationsteam.co.uk Kind regards Evie Fisher Customer Relations Team
5/5
GoogleDexters Kingston have been helping us look for a property to rent in the area. Kelsey has been helping us and has been very proactive in finding us some really nice properties which she has been very knowledge about as well as the general area!
Dear Alex, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma, Customer Relations Team
5/5
GoogleKelsey was fantastic to work with! She consistently sent me emails with new properties that matched my needs and was always available to answer questions. Her dedication and responsiveness made the process so much easier. Highly recommend!
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
GoogleThe service was attentive and meticulous; I was very happy and satisfied! 👍
Dear 林晴, Thank you for leaving a 5 star Google review. Kind regards, Asma
5/5
GoogleDexters have been really great in helping us locate a property to suit our needs and wants. Kelsey Hargan was really attentive and provided us with a bunch of good options. We ultimately chose another area but through no fault of Kelseys. Thank you for your help and support :)
Dear Christopher, We really appreciate you taking the time to leave such lovely comments about Kelsey. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma, Customer Relations Team
5/5
GoogleI contacted Dexters and viewed a property. While in the end I did not sign for a property, I would like to thank Kelsey for her help in the search. She was very professional, friendly and a good communicator.
Dear Sameer, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team
5/5
GoogleIsabella Briley, was acting in a way that looked very professional, friendly, and honest.
Dear Kareem, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
5/5
TrustpilotReally great experience
Really great experience. When we asked for approval to upgrade some kitchen appliances, our account manager Neil went out of his way to talk to the landlord, not only obtaining approval but also a split cost agreement and managing to find the same appliances at a cheaper discounted price. Thanks!
Dear Frederik, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Asma, Customer Relations Team
5/5
GoogleKelsey was very helpful for me and my friends in looking to get a student house, she provided helpful insight into how we can best apply for a house while also continuing to support us in the coming months. Genuinely some of the best service i've had in a long time
Dear Dan, We really appreciate you taking the time to leave such lovely comments about Kelsey. They will be so pleased to read your 5* review. Please do not hesitate to contact the Dexters Kingston team in the future. Kind regards, Asma , Customer Relations Team.
5/5
TrustpilotWe dealt with Zen from the Battersea…
We dealt with Zen from the Battersea branch when we managed to lock ourselves out of the house (!) the other evening. We called the branch immediately, Zen was the only person left in the office and was just about to leave for the day, but she kindly stayed and waited for us to get there so we could pick up a spare set of keys. We were so grateful! Thank you - Highly recommended!
Dear Olivia, thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards Asma Chughtai Customer Relations Team
5/5
TrustpilotJess Lynagh , keep up the good work
Hithis is the time of the year , when we got report about the tenants and property status ,I must say, worry not , Jess Lynagh took care of it , with good reports , the flat was clean and neat , Jess Lynagh done an excellent jobs.Great work , keep up the good work I think pay raise is one thing to consider ,Regards
Dear Joe, Thank you for your kind comments regarding Jess and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotGreat Experience as a landlord
We have worked with Claire Gallagher-Doherty at Dexter's to let our properties for many years. Things are run smoothly, rents paid on time and they have found good, solid tenants that stay for long leases. The tenants seem happy and well looked after as well as the properties. Appreciate you and the team very much.
Dear PF, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleEmily is always professional in her approach and attentive to customer needs. She followed up on my enquiry with a colleague of hers and immediately took the lead sending me information on houses that fit my criteria. She has since been updating me regularly and is quick to respond to any questions I have.
Dear Louise, Thank you for leaving a wonderful 5 star Google review. Kind regards, Asma Chughtai, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Dexters Kingston hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kingston upon Thames.
