Every review we hold for the Kingston upon Thames office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleThis was by far the worst letting experience we've ever had. Robin and Hasseb were unprofessional, uncooperative, and even threatening at times. They promised to return our deposit after inspection, then refused to release it.
Communication was rude and aggressive, and any attempt to resolve things was met with hostility and avoidance. If you value your money and peace of mind, never ever rent a property through them. If you want your deposit back, stay far away from Bluebird Residential.
Hira · 3 June 2025
Agent replied · 22 November 2025
Dear Reviewer,
We are very concerned to read your comments, but after carefully checking our records, we do not recognise your name or the situation you’ve described. We take all feedback seriously, and we are committed to providing transparent, honest, and professional service to all our clients and tenants.
Unfortunately, we believe this review may be fraudulent or mistaken, as it does not correspond to any known transaction or communication with our agency. We would welcome the opportunity to investigate this matter properly. If you are a genuine customer, please contact us directly at info@bluebirdresidential.com with more details so we can address your concerns fully.
At Bluebird Residential, we pride ourselves on integrity, clear communication, and reliable service. We encourage prospective clients to look at our other reviews and speak with us directly if they have any questions or concerns.
Kind regards,
Bluebird Residential Team
★★★★★ 1/5
GoogleI had a really awful experience with Bluebird Estate Agents and feel it’s important to share this so others can be aware.
I was in the process of purchasing a property through them and had progressed quite far, including paying out for searches, only to be gazumped right before exchange. It was incredibly frustrating and ended up costing us money with nothing to show for it.
Robin came across as very friendly and helpful when we first met, but that quickly changed as things progressed. Communication became very aggressive, and unprofessional from the agents.
Overall, I wouldn’t recommend using this agency based on my experience. I am only sharing this in the hope that others don’t go through the same stress and wasted money.
Mayola · 19 March 2026
Agent replied · 16 April 2026
Dear Mayola Fernandes
We take any customer feedback extremely seriously.
However, after conducting a thorough internal review, we have been unable to identify any record of a transaction or engagement matching the circumstances described in this review.
We would respectfully ask the reviewer to contact us directly with verifiable details of the property address, date of instruction, and the parties involved so that we can investigate this matter properly.
It is important to clarify that in UK property transactions only become legally binding upon exchange of contracts. Situations such as gazumping are outside the control of estate agents and are governed by market conditions and vendor decisions.
We are concerned that this review may contain inaccurate or misleading statements which could unfairly damage our professional reputation.
If no verifiable information is provided, we reserve the right to pursue further action to protect our business from potentially defamatory content.
We remain fully committed to transparency, professionalism, and resolving genuine client concerns.
★★★★★ 1/5
GoogleExtremely disappointed with the service. The agent was highly unprofessional and misleading throughout the process. They made commitments they didn’t keep and were only focused on making money, not on providing honest or helpful service. Worst of all, they failed to return the deposit even after clearly stating they would. This experience felt dishonest and exploitative. I strongly advise others to be cautious when dealing with them, transparency and integrity were completely lacking.
Mahnoor · 26 May 2025
Agent replied · 22 November 2025
Dear Reviewer,
We are very concerned to read your comments, but after carefully checking our records, we do not recognise your name or the situation you’ve described. We take all feedback seriously, and we are committed to providing transparent, honest, and professional service to all our clients and tenants.
Unfortunately, we believe this review may be fraudulent or mistaken, as it does not correspond to any known transaction or communication with our agency. We would welcome the opportunity to investigate this matter properly. If you are a genuine customer, please contact us directly at info@bluebirdresidential.com with more details so we can address your concerns fully.
At Bluebird Residential, we pride ourselves on integrity, clear communication, and reliable service. We encourage prospective clients to look at our other reviews and speak with us directly if they have any questions or concerns.
Kind regards,
Bluebird Residential Team
★★★★★ 5/5
GoogleThank you Haseeb. He gave us a very good experience and service to get a property we are looking for. Very professional
Oscar · 10 April 2025
Agent replied · 16 April 2026
Thank you Oscar! Good luck with your new home!
★★★★★ 1/5
GoogleRobin is the rudest person I've ever met, he will start shouting to you as soon as you disagree with something. Very desorganized agency, they take ages to fix things at the properties, always trying to take advantage from you. Took 2 months to pay my deposit back. Be careful
E · 14 May 2023
Agent replied · 11 November 2024
Dear Everton
We surprised that you were not happy with the landlord returning your deposit procedure. We had been best servicing while your staying even through You and your shares have been urging each others and ruined the flat seriously. Furthermore we have persuaded the landlord to reduce the recovery costs for you and finally it made both side be happy. Sadly, our all staffs are extremely frustrated with your ridiculous review and your landlord is still not very happy, too.
Hope your next landlord shouldn’t get same experience with your tenancy.
★★★★★ 1/5
GoogleAfter speaking to the tenants upstairs regarding the noise at all hours of the day and night, they informed us that no one from Bluebird Residential had got in touch wih them regarding our complaint and therefore it confirms my original post that Robin is an incompetent person who is only interested in financial gains!!
Suzanne · 24 October 2022
Agent replied · 23 October 2024
Suzanne,
We just spoke to the tenant you made a complaint against.
They said the last time they spoke to you was about 3 weeks ago and they confirmed that they DID NOT say anything about Bluebird not contacting them regarding your complaint. What you said is simply not true.
Bluebird and the tenant spoke several times about your complaint.
We felt sorry for them as they had to take up the complaint and explain themselves and it made them feel uncomfortable in their own home.
They mentioned that you called the police on one occasion, so the police came and spoke to everyone and checked, then apparently the police told you NOT TO HARASS the people above you, the tenant.
The police advised the tenant to call the police if downstairs, you, harasses them again.
We ask you to STOP MAKING UNTRUTHFUL COMMENT.
★★★★★ 5/5
GoogleVery good agency. Haseeb was able to find me a lovely studio to rent for a year at a reasonable price. He was very accomidating to any issues that came up on my end and was always available when I needed anything.
Sarah · 25 February 2025
★★★★★ 5/5
GoogleI worked with Haseeb to find a studio for the year and he has been brilliant. Easy to contact about any questions I had and amazing to work with. Highly recommend Bluebird Residential and thank you Haseeb !
Aedin · 16 April 2025
★★★★★ 1/5
GoogleRobin is the rudest person I've ever met, he will start shouting to you as soon as you disagree with something. Very desorganized agency, they take ages to fix things at the properties, always trying to take advantage from you. Took 2 months to pay my deposit back. Be careful
Everton · 24 October 2022
Agent replied · 23 October 2024
Dear Everton
We surprised that you were not happy with the landlord returning your deposit procedure. We had been best servicing while your staying even through You and your shares have been urging each others and ruined the flat seriously. Furthermore we have persuaded the landlord to reduce the recovery costs for you and finally it made both side be happy. Sadly, our all staffs are extremely frustrated with your ridiculous review and your landlord is still not very happy, too.
Hope your next landlord shouldn’t get same experience with your tenancy.
★★★★★ 5/5
GoogleI came to the UK in August of last year and contacted Bluebird from Korea to receive their settlement services. Moving from Korea is no easy feat, and moving to the UK without a strong language barrier would have been incredibly stressful. …
Kim · 16 April 2023
Agent replied · 23 October 2024
Thank you for your valuable review! We will always do our best!
★★★★★ 1/5
GoogleOur security deposit has not been refunded it’s been over 1 year. Hence giving 1 star review. Our experience with bluebird was very bad their agent robin lee is also the director as far I know. stay away from bluebird
Jocelyn · 2 April 2026
★★★★★ 1/5
GoogleMy experience with this estate agency has been highly disappointing. I rented a flat through them for a year and was asked to vacate after being told the owner wanted to sell the property, but the flat appeared to be re-rented soon after. Additionally, it has been over eight months, and I am still waiting for my last month’s rent to be returned despite numerous follow-ups with Robin, who managed my tenancy. The lack of resolution and communication has been incredibly frustrating. I would advise others to be cautious and ensure clear agreements when dealing with this agency.
Muhammad · 22 November 2024
★★★★★ 5/5
GoogleWhile living in the UK, I have been asking for a lot of information and inquiries about Bluebird since it opened, and I was impressed by how friendly they always were and never lost their original intention.
When I went to the UK recently, I felt a bit inconvenienced by the many inquiries, but they did their best to help and generously provided me with information, so I received great help. This is a real estate agent that I can trust and recommend, as it provides prompt answers and accurate information no matter what time you ask.
미정 · 24 October 2022
Agent replied · 23 October 2024
Thank you for your valuable review! We will always do our best to serve our landlords and tenants reliably!
★★★★★ 5/5
GoogleI knew nothing about England and was heading to the ground from scratch, but thanks to Bluebird, I was able to prepare comfortably. Every time I was embarrassed by policies and methods that were different from those of Korea, you helped me and took care of me, and now I have settled down well in the UK and am living happily.
Thank you for your kind help and cooperation from Korea to here in the UK. If we had done it on our own, I think we would have had a lot of trial and error and had a hard time.
Thank you^^
손다혜 · 24 October 2022
Agent replied · 23 October 2024
We would like to thank you even more for trusting and using our service!
I always wish you a pleasant and happy life in the UK.
thank you!
★★★★★ 5/5
GoogleA tree that gives generously
I feel like a man with long legs
Thank you so much to Bluebird CEO Robin!
I made great memories in a very beautiful home for 6 months.
For those of us who are lacking in English
Upon arrival, we found a house, settled in, and the representative listened to all of our feedback and resolved any difficulties we had along the way.
I truly felt the affection of Koreans in a foreign country.
I will never forget the electric blanket and golf!!
It was a perfect ending to the last day of my trip to Korea!!
Thank you so much, CEO, for devoting all your resources.
If you come to Korea, we will treat you to a truly wonderful meal!
*It’s really not easy to meet a Korean like Robin in a foreign country~!! May Bluebird prosper!!
1989 · 24 October 2022
Agent replied · 23 October 2024
Thank you for making your first connection with us in the UK, and we are all very happy to hear that you were happy and having fun during your stay!
I hope you are always healthy and happy in Korea!
★★★★★ 5/5
Google🙃Good services and got the quick responses. …
Rita · 16 December 2025
Agent replied · 16 April 2026
Thank you Rita! Good luck with your new home!
★★★★★ 5/5
GoogleBluebird were the most responsive estate agency I have ever rented with. Robin was excellent in handling our issues and getting them resolved in good time despite lockdowns.PositiveResponsiveness, Value
Genie · 14 May 2022
Agent replied · 23 October 2024
Hi Genie!
Thank you for your kind review!
★★★★★ 1/5
GoogleRobin he is a scammer so please anybody dont go to him he get the more rent fee without knowing Landlord and always he pays delayed to Landlord I have a enough evidence so don't play with others enough and you should stop tou know exactly what you do Robin
Real · 13 May 2024
Agent replied · 23 October 2024
Please leave a review with your real name. We inform you that you are damaging the personal reputation by spreading false information as the above without even knowing who you are, and that you are legally responsible for it.
★★★★★ 5/5
GoogleThis is real estate you can trust and transact with. They manage the rental well, so inventory check-in/check-out is done thoroughly through a trustworthy agent, and deposits are also managed fairly through TDS. Whenever something big or small happens to the house or the tenants, I am always grateful to them for taking care of it as if it were their own. I hope your business prospers.
thank you
Harry · 24 October 2022
Agent replied · 23 October 2024
Thank you for the review! We will reward you with better service and professional management.
★★★★★ 5/5
GoogleI would recommend to anyone. There have been two unexpected moves in the past year, Robin was very helpful. Bluebird agent is the best agents I've ever met.PositiveQuality, Professionalism, Value
최은천 · 14 May 2021
Agent replied · 23 October 2024
Thank you so much for your kind review and we all wish you and your family happy at your new house!
★★★★★ 5/5
GoogleThank you, Chairman, for always providing good information and help.
H · 3 August 2025
Agent replied · 22 November 2025
Thank you so much for your kind review!
★★★★★ 5/5
GoogleI had a very positive and pleasant experience with Bluebird. Robin was extremely professional, great agency.
H · 23 September 2024
★★★★★ 1/5
GoogleAvoid and Report these scammers! They do not protect your deposit and then do not return it in the end of the tenancy with false claims !
These people are frauds ! They have their landlords from their country and …
ß · 16 April 2024
Agent replied · 23 October 2024
Thank you for your time to leave the review.
Unfortunately, we are not able to find your name or your email address in our system. We do not know who you are. … More
★★★★★ 5/5
GoogleHaseeb help you us fine a place to stay really quickly
Angel · 26 May 2025
Agent replied · 16 April 2026
Thank you Angel! Good luck with your new home!
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