Connells reviews

★★★★★ 5/5

Google

We would like to express our sincere gratitude for the work carried out by the Connells team, especially Andreea , who did an excellent job. From the very beginning, she has always provided us with support that went above and beyond expectations, helping us in a dedicated and attentive way, even in situations that were beyond her direct responsibilities. We are truly delighted with all the assistance we have received from the start and can only be thankful. We highly recommend both her work and that of the entire Connells team. Many thanks for everything!!

Elso · 16 September 2025

★★★★★ 5/5

Google

We had a fantastic experience working with Andreea, our mortgage advisor at Connells Estate Agents Kingsthorpe. She was incredibly professional, knowledgeable, and always available to answer our questions and concerns, no matter how small. Andreea made the entire mortgage process for our new home smooth and stress-free, and her support was truly appreciated. We’d also like to extend our sincere thanks to the wider team at Connells Kingsthorpe. Everyone we dealt with was friendly, helpful, and efficient throughout the process. Their excellent coordination and clear communication made a real difference. Thank you all for helping us secure our new home, we highly recommend Connells Kingsthorpe to anyone looking for a reliable and supportive estate agent team.

Chinwe · 16 September 2025

★★★★★ 5/5

Google

I want to take this time to thank the entire of Connells Estate Agents Kingsthorpe, especially our mortgage adviser Andreea. She is very professional always willing to go the extra mile with all your questions, she totally debunked all the mysteries behind mortgage, asides the research i did online myself. Andreea made the whole process so easy, despite all the hurdles we needed to go through. I totally recommend Connells Estate Agents Kingsthorpe to anyone looking to go into mortgage, they are the best. Thank you team & thank you Andreea 😊.

Joshua · 24 August 2025

★★★★★ 1/5

Google

I have seen a Flat on the Wellingborough Road opposite Abington Park priced at £240,000 which I am quite keen on . I require no mortgage and the property has been listed for an incredible nine months unsold . This unsold for nine months aspect doesn't surprise me if my recent experience of dealing with Connells is anything to go by . They are completely abysmal . My first call was answered by a Lady and we briefly discussed the fact that the property had only 85 years remaining on the Lease . Never having owned a Leasehold Property I asked her a few cursory questions namely about Lease Extensions and she told me she would check the details and call me back in an hour or so . 4 days later I had heard nothing and decided to call again this morning requesting a viewing . During those intervening 4 days I had made my own inquiries via the internet and was confident that after 2 years of owning the Flat I could indeed apply to extend the Lease . I spoke to another Lady at 9am this morning who informed me that the staff were all in a meeting and someone would call me back . I offered her my details to facilitate this and she told me that this wasn't necessary as I was already on their "System"?? Needless to say it's now 3pm and I have heard nothing which given my previous experience doesn't surprise me . These People are absolutely hopeless . There is of course another aspect to this and thats the Owner of the Flat on the Wellingborough Road who have sat with a Flat unsold for the best part of a Year . With Connells Kingsthorpe as their Selling Agent and the way I have been treated as a potential Buyer my advice to them and you is find another Agent . Sellers and Buyers are simply being treated with contempt and thats disgraceful . I note the reply from Lucy this morning which answers none of my points raised above . This is the trouble with these Generic Replies in that they leave you even more frustrated . What is happening with this flat Lucy ?

CDS · 17 August 2025

★★★★★ 5/5

Google

Katie and Andreea at Connells have been amazing for my partner and I. Upon starting the journey of buying our first house, we met with Andreea who explained everything and took care of our mortgage for us, pain free and exactly what we needed! Katie kept us up to date every step of the way and recommended us our dream home which we’re now happy and settled into. Everyone told us that buying a house would be the most stressful time of our lives, but these two ladies handled everything in such a way that I couldn’t imagine going anywhere else. Thank you both 🏡

Abbie · 18 July 2025

★★★★★ 5/5

Google

Connells is the best agency for buying a home. The staff is very helpful, especially Neil, Kaushil, and Kattie. They made the entire home-buying process so smooth that we hardly even realized when everything got done, and we received the …

Anjani · 16 May 2025

★★★★★ 5/5

Google

Andreea recently helped me with organising my mortgage. She was incredibly helpful, broke everything down for me and talked through all different options to find the most suitable one. Andreea was transparent with information and costs and I couldn’t be happier with the service.

Molly · 30 March 2025

★★★★★ 5/5

Google

Everything was done within the time frame as told. Customer care services was very good and staffs were always helpful, polite and approachable.

Jessy · 16 October 2025

★★★★★ 5/5

Google

I highly recommend Connells Estate Agents Kingsthorpe for their excellent customer service. In particular, I would like to thank Katie who made this work easy. Katie is a very polite and patient person. She replied to all my emails very quickly through all the stages of my purchase. A huge thank you to Katie for all her help during our propriety purchase. She is a good representative for the estate agency. Thank you.

Dalyan · 17 September 2023

★★★★★ 1/5

Google

I'm only sharing my thoughts if I've had a really good or really bad experience. This time, unfortunately, it was a total nightmare. I had a terrible time with this office! I'd advise against it, if you don't want to end up with headaches and ignorance.

Mr · 16 February 2026

★★★★★ 4/5

Google

A positive review for the whole team at Connells Kingsthorpe! From the realistic valuation and advice from Neil re the marketing of my property, some excellent advice from Andreea re my options financially, to Katie who was always responsive and professional in what turned out to be a somewhat challenging sale. The whole team were friendly, approachable and professional and highly recommended.

Gillian · 16 September 2025

★★★★★ 5/5

Google

Katie was extremely helpful and responsive with helping us get our purchase over the line in time! Would highly recommend

Kathryn · 16 April 2025

★★★★★ 1/5

Google

This agency is the worst I ever dealt with. At the moment of moving in house was not ready, inventory which is charged additionally is just collection of useless photos. Inventory, has description of non existing rooms and does not include broken parts. During our letting assessment time we were supposed to force them to prepare contract and arrange payment. Agency is focused just on getting commisicom and does not care about property quality. And we made agreement about a month ago but property still available for viewing. Their work is unprofessional, they take money, including additional checks and do nothing. I will never gonna deal with them again. And company makes respond to positive feedbacks only.

Irina · 15 June 2019

★★★★★ 5/5

Google

Had a wonderful experience in buying our first house through Connells. Katie was very helpful and made sure that our entire process was completed by deadline. Very responsive and gave their customer the priority. Very happy with the service.

Jackson · 14 March 2024

★★★★★ 5/5

Google

Katie Bell was extremely friendly helpful and professional throughout our entire selling process.

Eddie · 25 March 2025

★★★★★ 1/5

Google

At first contact with Connells , Katie was a star very polite and customer friendly, but phoning again and being answered with a very bad attitude and sense of a spoilt brat was Lydia , I don't think Katie will last long , but eventually be spoilt by the attitudes of people that should be leading by example in professional uncompromising customer service, don't think Lydia appreciates a job and holds potential customers in contempt, my advice before proceeding further get a feel and view of the people's attitude when communicating with this branch if they are genuine or superficial

Marcus · 14 June 2023

★★★★★ 5/5

Google

I recently had the pleasure of working with Connells Kingsthorpe Estate Agents, and I have to say, they exceeded my expectations. From the moment I contacted them, they were responsive, friendly, and helpful. Olivia Smith was my main point of contact, and I cannot speak highly enough about her. She supported me throughout the entire sales process and was always available to answer my questions or concerns. Her professionalism and attention to detail were impressive, and she made the entire experience stress-free. I was also impressed with Katie Bell, who showed potential buyers around my property. She was knowledgeable, enthusiastic, and had a great eye for detail. She always presented the property in the best possible way and was highly responsive to buyers' questions and concerns. Overall, I would highly recommend Connells Kingsthorpe Estate Agents to anyone looking to buy or sell a property. Their team of professionals truly cares about their clients' needs, and they go above and beyond to ensure a smooth and successful transaction.

Robert · 14 June 2023

★★★★★ 5/5

Google

Great estate agent, I recently sold a property that I had inherited from my father. Katie was most helpful and kept me fully informed throughout every process, I would highly recommend.

Karen · 23 May 2024

★★★★★ 5/5

Google

Katie was great, my solicitor wasn’t the best but she kept me updated when they didn’t respond to messages, and was positive throughout. She was very pleasant and professional. Well done.

Anne · 14 May 2024

★★★★★ 5/5

Google

Andreea Crișan has been extremely supportive throughout the mortgage application and the whole process on first time buyer. I would recommend her if you want honest and open process. As a first time buyer you would be nervous but, Andreea and her whole team made the experience a positive. Thanks.

Abid · 13 June 2025

★★★★★ 5/5

Google

Holly, Katie and Alex were amazing at answer our questions promptly throughout the whole process of purchasing our house :)

Abbi · 23 September 2024

★★★★★ 5/5

Google

Connells were professional and collaborative throughout the whole process of selling our home. We received expert advice from the outset and we always felt they had our best interests at heart. With so many estate agents suffering 'bad press' we can definitely say that Connells are an exception to the norm.

Bryan · 16 April 2025

★★★★★ 5/5

Google

Excellent first time buyer experience. Well managed branch, helped me every single step of the way and explained all processes clearly. Katie and Kosh dealt with my purchase and ensured everything ran smoothly, even with probate. Branch manager also went above and beyond to secure me the purchase. I love my new home, thank you everyone 😁😍

L · 4 November 2024

★★★★★ 2/5

Google

People talk about communication being paramount to selling a house? So why have I sent the branch 6 emails and I've NOT had 1 reply? 🤔🤔 …

Colin · 16 October 2025