Every review we hold for the Kings Hill office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe have just exchanged on a property through Kings Hill Properties and wanted to express how happy we are. Georgie has been amazing throughout, as well as the rest of the team. There were many days where we thought we’d never get there, but Georgie and the team never accepted defeat. They are the reason our purchase went through, and we are so grateful for them. They were always on the other side of the phone, and gave us regular, informative updates without having to be prompted. Nothing ever felt like a chore to them, and we are so happy we have had them in our corner. We will definitely be using them when we choose to sell in a few years!
Thank you for everything. Xx
Georgia · 18 March 2026
★★★★★ 5/5
GoogleGeorgie and Julie were brilliant in selling our house. They were both incredibly helpful every step of the way and were always there when we needed them. Would highly recommend!
Tina · 15 January 2026
Agent replied · 15 April 2026
Thank you for the review and we appreciate the recommendation! We are glad to have helped and all the best for the future.
★★★★★ 5/5
GoogleI recently purchased a house through KHP, George was very good and well informed on the viewing. Thank you.
Lewis · 15 February 2026
Agent replied · 15 April 2026
Thank you for the kind words and we are glad you were happy with the service.
★★★★★ 1/5
GoogleQuick to notice when the uplift in rent hasn’t been added to your standing order but getting them to sort out the electrics, the cooker and now the fridge takes significantly longer. KPH only seem to be interested in the landlords ££ and sending multiple people round to price up the work for the cheapest contractor than getting the job done. Waited 3 weeks to get the oven working that went wrong on Christmas Day. They put in a new element in an electric oven when a replacement would have cost the same. We have had no dinning room light for months. Kitchen work lights have been flickering since day one, even mentioned in the hand over report. Now the fridge is playing up. All this with a toddler in the house. All this comes with a kings hill premium. Shame on you KPH
Karl · 14 February 2025
Agent replied · 2 May 2025
Dear Karl, In reference to your review, we appreciate your frustration regarding recent maintenance issues at your property . As managing agents we are an intermediary between you and your landlord and unless something is an emergency or of immediate danger we have to wait on landlord’s instructions before we can authorise repairs. You reported your maintenance issues on 27th December and we notified your landlord the same day and had works orders out to an appliance engineer and an electrician the same day. This is not a poor service. It is a landlord’s decision on whether to repair or replace items and landlord’s do expect quotes and contractors recommendations before making decisions. Your landlord in particular lives abroad and can only be contacted at certain time of the day so it does take time to get instructions. We can only apologise matters are taking time to resolve.
★★★★★ 5/5
GoogleWe are very happy with the service that we always receive from KHP. They were super responsive throughout the property purchasing process. The communication was always clear, and they kept us informed at each stage, making the overall experience smooth and stress-free. Thanks:)
Ana · 15 January 2026
Agent replied · 15 April 2026
Thank you, we are glad we could help! All the best for the future.
★★★★★ 5/5
GoogleAmazing service from KHP - particularly Georgie, but the whole team were incredibly helpful, attentive and proactive throughout our sale. We wouldn't hesitate to recommend KHP to anyone.
Gemma · 3 December 2024
Agent replied · 8 December 2024
Thanks for the review Gemma, glad to hear you were happy with the service. Thanks for the recommendation and all the best for the future.
★★★★★ 5/5
GoogleI have dealt with Kings Hill Properties in the purchase of 3 houses and letting of another 3 properties. Over 25 years, they have been thoroughly professional, and have taken a lot of stress out of the processes of buying and letting. I really trust this team and I really recommend them. I have dealt with another local estate agent and that is another story!
J · 15 February 2026
★★★★★ 5/5
GoogleVery impressed with the service from KHP! The sale above us in the chain was a little complicated but Julie was in constant communication and managed to get over the line to exchange, she is a superstar! We’d also like to thank Emily in the branch too and can’t wait for completion day!
Dan · 15 April 2023
Agent replied · 7 June 2023
Thank you Dan, really appreciate the feedback and are really pleased you have had a great service. We look forward to seeing you on completion day and good luck in your new home!
★★★★★ 5/5
GoogleOutstanding Service from Kings Hill Properties.
My experience with Kings Hill Properties was exceptional. Georgie, Julie, and Be provided warm, professional assistance throughout. They tailored every step of the buying and selling process to my needs, demonstrating expertise and attention to detail. Their transparency and commitment to achieving the best outcome were remarkable. Thanks to their dedication, I transitioned smoothly into my new home. I highly recommend Kings Hill Properties to anyone in search of a reliable and trustworthy estate agent. They are the best in the area.
Shane · 6 June 2024
Agent replied · 26 August 2024
Thank you for the review, we are really pleased you were happy with the service and are so glad we helped! All the best for the future.
★★★★★ 5/5
GoogleWe had a very positive experience dealing with KHP. They kept us informed throughout the whole process and offered an excellent service. Julie and Be were fantastic.
Rob · 15 January 2026
Agent replied · 15 April 2026
Thank you for the positive review, we were happy to help and wish you all the best for the future.
★★★★★ 5/5
GoogleKHP are fantastic, from the first phone call to book viewings all the way to helping us find our dream home and completion Emily, Brad and Julie were absolutely amazing. Always got back to us promptly, extremely helpful and very friendly. Will be recommending to anyone looking to buy or sell.
Dana · 15 April 2022
Agent replied · 7 June 2023
Thank you for your review and feedback. We are really pleased you had a great experience and appreciate the recommendations. Enjoy your new home!
★★★★★ 5/5
GoogleGeorgie and Julie were fabulous from start to finish with the sale of our property on kings hill.
Would 100% recommend to anyone, and I would definitely use again in the future.
Thanks again guys!
Thomas · 26 February 2025
★★★★★ 5/5
GoogleI have to give KHP 5 stars!
I tried to sell my house privately this year which ended with a great deal of stress due my then buyers pulling out 2 working days before we were due to exchange!
I was sure we would lose the house we had offered on unless we could secure a quick sale. The team in the Kings Hill office pulled out all the stops and listed my house online that same day. They also arranged an open day for the following weekend and within a week had coordinated 15 viewings and achieved 4 offers.
Excellent communication throughout by Tony, Be, and their team with a special thanks to Julie Dale.
Competitive price and very professional. I throughly recommend KHP who's fee was worth every penny.
PS. I will never attempt to sell privately again. Having to deal with time waisting pretend buyers who send endless messages is not worth the hassle, only to be completely let down at the last moment. The English house buying/selling process needs a proper shake up to make it quicker, less stressful and to put a stop to buyers/vendors pulling out!PositiveResponsiveness, Quality, Professionalism, Value
Tim · 27 August 2021
★★★★★ 5/5
GoogleWe were happy with KHP through the selling process on behalf of my elderly parents. They were readily available when problems needed troubleshooting and their knowledge of the local housing market, management companies on Kings Hill etc was invaluable. They were very helpful and proactive with sales progression.
Hilary · 15 January 2026
★★★★★ 1/5
GoogleWas purchasing a property through KHP and got very close to completion before it fell through. Turns out they had marketed it again last minute as the vendor wanted a higher price but KHP didn’t even think about telling us. Emily outright lied to us when questioned about it. Brad and Julie also seemed to be dishonest. Cost us thousands of pounds in surveys and legal fees but they didn’t seem to care. No honesty or transparency. This is why estate agents have bad names.
Frederick · 15 April 2023
Agent replied · 15 April 2026
Ironically we have been accused of lying, no honesty or transparency from someone we assume is using a fake name as we have no dealings at all with a Freddie Jackson, we certainly do not have any recollection of this version of events on any transaction either. As the number 1 agent on Kings Hill with a fantastic reputation and many many years of customers returning to us time and again we are happy to be honest and transparent, if you want to call us or visit to speak to one of the directors and address any concerns you have please do so.
★★★★★ 5/5
GoogleWe are absolutely delighted with the service, support and professionalism we received from the staff at KHP during the sale of our house in these challenging times.
It was only a few days after the initial valuation and marketing of our property that the Covid-19 lockdown began. So things were put on hold for a short period, but we still received regular updates from KHP concerning any interest in our property.
But as soon as the lockdown was lifted, Brad arranged for several potential buyers to view the house and it was with one of these initial viewers that he expertly negotiated an acceptable offer from.
The whole process of the sale went extremely quickly and very smoothly, thanks to the team at KHP. From contacting solicitors to negotiating timescales, Julie kept us and the buyer informed every step of the way during the progression of the sale.
With the sale now completed, we cannot recommend KHP highly enough. The entire team deserve our thanks.PositiveProfessionalism
Paul · 27 August 2020
★★★★★ 1/5
GoogleWas purchasing a property through KHP and got very close to completion before it fell through. Turns out they had marketed it again last minute as the vendor wanted a higher price but KHP didn’t even think about telling us. Emily outright lied to us when questioned about it. Brad and Julie also seemed to be dishonest. Cost us thousands of pounds in surveys and legal fees but they didn’t seem to care. No honesty or transparency. This is why estate agents have bad names.
Freddie · 12 July 2022
Agent replied · 7 June 2023
Ironically we have been accused of lying, no honesty or transparency from someone we assume is using a fake name as we have no dealings at all with a Freddie Jackson, we certainly do not have any recollection of this version of events on any transaction either. As the number 1 agent on Kings Hill with a fantastic reputation and many many years of customers returning to us time and again we are happy to be honest and transparent, if you want to call us or visit to speak to one of the directors and address any concerns you have please do so.
★★★★★ 1/5
GoogleExtremely poor customer service received while purchasing a property with KHP (staff late for viewings, appointments forgotten, very little knowledge about the property, but more importantly, we have been misled about the acceptance of our offer and the timescale agreed, occuring major costs for us). The inability for the sale's progressor to move the conveyancing work forward made this purchase a rather painful process.
Upon completion, a few issues were found at the property (broken blinds, broken freezer, along with numerous unwanted items left at the property made things even worse). After having raised these issues with the branch manager, I have been asked "not to contact her or KHP anymore"!! What a professional way of dealing with these sort of matters!
Nevertheless, I had no choice to raise these issues directly with the managing director, who had himself no desire or time to deal with the complaint!
What an absolute disgrace for the property industry!
Franck · 8 June 2019
Agent replied · 7 June 2023
I am sorry you felt the need to leave us a 1 star review when we progressed your purchase to completion in under 7 weeks, far quicker than the average on Kings Hill with the 'delays' actually being milestones you and your conveyancer needed to complete. As an agent we keep you updated with the progress of the transaction and help where possible but the legal work is carried out by legal representatives not us. As for any condition any property is left in this is down to the vacating party. It's not that we did not want to help you with your concerns, we gave you the correct advice as to who to speak to and the people who could actually help. The fact we can not help further with your concerns has been taken as we do not want to. Your issues need to be directed at the correct party, you have taken exception to us pointing this out. However, taking responsibility for what is in our control, we are sorry for the slight delay in meeting you on one occasion but unfortunately these things happen, as I am sure was the case when you cancelled on us at short notice. We wish you well in your new home that our client was happy to sell through us and with the service we provided.
★★★★★ 1/5
GoogleKHP failed to return our calls when promised, shouted at me down the 'phone when I said I was unlikely to take one viewing further because parts of a property was in poor repair and quarrelled so badly with the vendor that the vendor refused to have anything further to do with them during our transaction. They labelled people "rude" but I thought the problem was their attitude.NegativeProfessionalism
Gabriel · 27 August 2021
Agent replied · 7 June 2023
As for our client, the seller, your statement is simply untrue. Their only frustration is with the constant solicitor dialogue over enquiries. To your own admission your legal representative is struggling with his workload and cannot always review your file as quickly as you would like.
The branch manager was liaising with your Tuesday and Wednesday this week to resolve the last of the enquiries so that you may exchange on your purchase. This has now happened.
You are now leaving us a negative review because we have not helped you view some rental properties (we explained one property was already let and the other is being handled by another estate agent, not ourselves).
You were never promised calls back that were not made. We do not call 'people' rude, we simply asked you not to shout and swear at us. We understand buying a house is a stressful time but our staff deserve the right to be spoken to politely, particularly when they are simply trying to help you or explain something.
We feel your review if very unfair considering, throughout this transaction, we have done nothing but help you. The pressure to move quickly was not created by us and is not in our control.
★★★★★ 5/5
GoogleI recently sold my house through Kings Hill Properties and found their service, efficiency and helpfulness beyond reproach. Definitely 5star service, they were always ready to help with any query and always very polite.... 5stars, Tracey, Julie and team and would only ever use these estate agents. Lesley Boath
Lesley · 8 June 2018
★★★★★ 5/5
GoogleFabulous experience of renting through KHP. Responsive and helpful people!
Shoaib · 4 October 2024
Agent replied · 22 October 2024
Thank you for your 5 star review, we are glad we could help and we wish you all the best for the future.
★★★★★ 5/5
GoogleRented a property and brought a property from KHP and they have been brilliant from start to finish, lovely staff, very friendly and helpful and always respond in a very timely manner. Highly recommend them.
Lee · 2 January 2025
★★★★★ 1/5
Googleextremely terrible customer service by one rude female agent cut off the phone decided to take it upon herself to be unprofessional on my on my way to a viewing
Ken · 3 May 2023
Agent replied · 7 June 2023
Sorry you feel this way but the truth of the matter is you were booked in to view a property and moved it 4 times. You were then late for the appointment and called to inform us. You then asked for it to be moved again. The owner of the property was fed up being messed around so you were told that that could not be accommodated, and then you hung up on us. We would have happily carried out the viewing and our client would have let you, had you turned up to any of the several opportunities given.
★★★★★ 5/5
GoogleFrom valuation, viewings and finally the sale of our property through KHP, we couldn't be more pleased with the service we've received from Be and team at KHP. They have been professional, friendly and responsive consistently throughout the …
Sarah · 15 April 2022
Agent replied · 7 June 2023
Thank you for your kind words and recommendation, it really means a lot to us. We are glad you were happy with the service and we all wish you the best for the future.
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