Glovers Estate Agents Kings Heath reviews

★★★★★ 1/5

Google

Not one to leave a review typically but felt really belittled and talked down to by Jacob. He acted in poor faith by telling me he would be putting the property back on the market even though I had completed all I needed to and was waiting on contact from the vendor’s solicitor. I had already been waiting months as they couldn’t get the tenant out and the vendors were slow to complete tasks. While I understand these things happen and are no fault of the owners, I was shocked with the way I was spoken to by Jacob and felt like I was getting a telling off every time he spoke to me. He for seem reason always spoke about me keeping the vendors waiting. His general tone was always very patronising and overall I would say I didn’t have a good experience with him at all. The lady I collected my keys from and Michael Glover who I dealt with when first enquiring about the property were both lovely and helpful but I found Jacob to be rude and dismissive.

Henna · 25 March 2026

★★★★★ 5/5

Google

Glover’s went above and beyond in their service to sell our home during difficult pandemic conditions. They were polite, professional and prompt in dealing with the many questions we had about the sales process and kept us well informed of how our sale was progressing. It was reassuring to know that whom ever we spoke to on the team, knew who we were and about our property. I would recommend Glover’s to anyone looking to sell in the B14 and surrounding areas as a local, knowledgable estate agent. Many thanksPositiveResponsiveness, Professionalism, Value

Deborah · 3 May 2022

★★★★★ 5/5

Google

I had bought a house through Glovers and now sold the same house through Glovers.Today when many people are choosing the online agent, I think this firm is a better choice than that, as you get help, and input when there 's a situation of doubt in your mind. They also have useful removal firms and gas engineers etc, to call upon if needed. Everyone there is upbeat and helpful, lovely people. I had support and help all along from all the team though one particular agent will probably be mostly handling your case. Jacob initially help in selecting a buyer that would be the right buyer for me, not wanting to get involved a a complicated chain. There was a lot of interest in the house but all at Glovers helped to dovetail the appointments, and so the viewings were all done within about a week before being able to get a good offer and accept it. My patience wore a bit thin very near the end as the buyer was very slow to move their process along, but with help from Michael talking it through with the lawyers and the other estate agents involved, the process was finalised to everyone's ' satisfaction. I think they are great value for money, I recommend them, and I would use them again.

John · 8 July 2018

★★★★★ 1/5

Google

Incompetent, disrespectful, poor communication, avoid this agency at all costs (unless you’re a tenant that wants to waste everyone’s time). Your incompetent staff, after struggling to provide any worth while options for myself after weeks of poor marketing, allowed a couple who had supposedly never rented in the UK to dictate to you amendments to terms agreed in principal. You failed to have a tenancy agreement signed in advance, You failed to discuss with myself any delays with the proposed start date being amended at the tenants request until after the date I believed they had moved in had passed. You failed to ensure what the tenants initially proposed came to fruition. You failed to even in form me of the tenants wanted to amend the move in date. Your staff then failed to keep track of my keys, informing one day that they had been collected from the property when in fact they had not been. You have caused immense financial loss by way of a completely avoidable void period due to your inability to ensure the tenant follows through with their initial proposition, and then you have the audacity to contact me requesting funds when you have a holding deposit in your possession. Of which the holding deposits only purpose is to cover losses when the tenant fails to follow through in someway with what they had initially proposed. When I instructed you as my agent to find a tenant this is when you should have realised that you are acting on my behalf. I did not sign a contract with yourself so that you could be pushed around by prospective tenants that had never even rented in this country and so that you could sympathise with tenants that do not do what they proposed. I rushed to provide the property in the highest standard possible within the time required. I contacted you to ensure you could have the necessary work to the boiler and the inventory done in time and I believe this was completed. It is the tenants, and you permitting their actions, that has caused this tenancy to fall through. Your request for funds whilst in possession of the holding deposit is an insult, it is blatant disrespect and it is fraudulent. Your invoice will not be paid, I hope very much that your proceed with your delusional claim for funds in the small claims court so that I can take the opportunity to counter sue you and seek compensation for the void period your pathetic agency staff have caused.

Rob · 15 October 2025

★★★★★ 5/5

Google

Fantastic five-star service. We were helping our son who was buying his first home and we were very impressed with the overall service provided by this agency. Staff are friendly, kind and very helpful, but most importantly efficient. Viewings were well organised and staff kept us informed about how the purchase was progressing. Over the years we have personally bought and sold six properties and believe this is the best estate agency we have ever dealt with. Thank you

Dennis · 8 July 2017

★★★★★ 5/5

Google

We have recently signed a 2 year tenancy. Glovers have been amazing from start to finish (particularly Emily!). I understand it is difficult during these unprecedented times but I couldn’t have asked for a more smoother process! Thank you Glovers we are very happy with the service you provide. We look forward to many years to come with you all.

Jas · 28 November 2020

★★★★★ 5/5

Google

We highly recommend Glovers Estate Agents Kings Heath Birmingham. They kept us fully updated with things we needed to do and progress so far. Explaining things very clearly, costs and fees clearly itemised. They made every effort to answer any queries or concerns we had and promptly dealt with any issues we had. 10 out of 10. Thank you Laura of Glovers Estate Agents.

Mark · 8 July 2019

★★★★★ 5/5

Google

We have recently signed a 2 year tenancy. Glovers have been amazing from start to finish (particularly Emily!). I understand it is difficult during these unprecedented times but I couldn’t have asked for a more smoother process! Thank you Glovers we are very happy with the service you provide. We look forward to many years to come with you all.

Jaskaran · 7 July 2020

★★★★★ 1/5

Google

This agency is a joke. I left a message during office hours at 10am last Friday. 3 days later no return call. Why is everyone still using the COVID excuse when football stadiums, night clubs, pubs, are all open with NO masks?

Sameerah · 7 July 2022

★★★★★ 5/5

Google

We can't recommend Glovers enough - they made the process of buying our first home such a pleasant experience. Special thanks to Emily and Jacob who couldn't have been more helpful, professional and were an absolute pleasure to deal with. Wouldn't hesitate to use Glovers again in the future!PositiveResponsiveness, Professionalism

Sally · 26 October 2020

★★★★★ 5/5

Google

We can't recommend Glovers enough - they made the process of buying our first home such a pleasant experience. Special thanks to Emily and Jacob who couldn't have been more helpful, professional and were an absolute pleasure to deal with. Wouldn't hesitate to use Glovers again in the future!

Sally · 7 July 2020

★★★★★ 5/5

Google

Great service and competitive fees. Michael and the team really went above and beyond, clearly explaining the process and helping with the chasing of other estate agents and solicitors in the chain, who were far less responsive.PositiveProfessionalism

Richard · 26 October 2021

★★★★★ 5/5

Google

Great agency. Everything is so smooth through from the start to the end of the sale. Staff are really helpful with any questions and enquiries, promptly. Highly recommended. What's more, friendly staff.PositiveResponsiveness, Quality, Professionalism, Value

H · 26 October 2021

★★★★★ 5/5

Google

Highly recommend! They will go above and beyond, They made the process so smooth and transparent. Emily is a super star, I cant thank her enough for all her help! :)PositiveResponsiveness, Quality, Professionalism, Value

Alice · 26 October 2021

★★★★★ 5/5

Google

Recently purchased a property with Glovers estate agents and also sold my property through them. They provided an outstanding service from start to finish and i will be recomending them to my family and friends. Thank you for a great experience Michael and co! :)

Sophie · 15 October 2025

★★★★★ 5/5

Google

We have dealt with Glover’s on the property management side for over 6 years and they have exceeded our expectations. We recently sold property through them and they have also been excellent. I would recommend them without hesitation.

Simon · 8 July 2018

★★★★★ 1/5

Google

Glovers didn’t provide a good service. I purchased a property through them and I asked for assurance the vendor was keen to go through the sale, they confirmed he did, but two weeks after Christmas when fees had been paid to solicitors, I was informed the vendor had accepted another offer without any warning or a chance to increase my offer. The way they handle the call was abrupt! I wouldn’t advise buying a property through them. This was a bad experience and the way the staff dealt with it from the start was truly bad. Personally I feel I should have been compensated for my loss.

Shuk · 15 April 2024

★★★★★ 1/5

Google

Dear Emily, We have been contacting you all day waiting for you to respond and you choose to email us back when its closing time and we cant contact you over the phone. We had no issues over the construction and just wanted to enquire about it. You told us our offer was accepted and we were just waiting till tomorrow for the rest of the funds to be transferred and then went back on our offer and booked our mortgage application. This is poor communication and bad representation of your company. When you are agree on a sale with someone please stick with it as business rule if you have any.Thank youNegativeResponsiveness, Professionalism, Value

WhizzX2 · 26 October 2020

★★★★★ 1/5

Trustpilot

Focus on immigrant clients

Focus on clients migrating from Hong Kong. Wolf in sheep's clothing armed with staff who will bully you if you are not happy with the service. We just moved to another agent who were awesome. Recommend for immigrants but not local sellers or landlords.

L · 18 July 2025

★★★★★ 5/5

Google

I highly recommend Glovers. When my mother died we had various Estate Agents to provide us with an estimate of the value of the house. All of the other Estate Agents just viewed the house as just a standard 3 bedroom semi. Jacob the valuer not only examined the house but also the land associated with it and the potential that the house had, for extending, building garages etc. He was the only valuer who did that and valued the house accordingly. We initially sold the house very quickly, but that sale fell through (nothing to do with Glovers). However, they kept a file of previous interested parties and the house was sold again very quickly. As the house was unoccupied and we live along way from B’ham, they would go and keep an eye on the place. Glovers provided us with various trades people who they dealt with as the house needed surveying and some repairs carried out. All the trades people were good, reliable and reasonable priced. Glovers also acted as key holders and went and let trades people in. The sales and after sales team are very pleasant and efficient, keeping us informed and of any issues or developments. (My parents bought the house in 1964 before land registry, so we had to contend with that process. Which Glovers were only to happy to assist with). A great Estate Agents and I’m glad we went with them.

Mark · 4 May 2019

★★★★★ 5/5

Google

We bought our first home with Glovers and were so impressed by their professionalism and approachability that when we had to move from the area for work, we approached Glovers straight away to ask if they would take on the role as letting agents. Michael’s advice and patience with a pair of novice landlords has been invaluable over the last couple of years and I think at different times, we have dealt with the entire Glover clan who are always helpful and provide a great service. We recently sold the flat through Glovers and felt involved and informed, despite no longer being local to the area. I would highly recommend Glovers to friends and family.

Laura · 4 May 2018

★★★★★ 5/5

Google

I instructed Glovers to sell my property in March 2016. I had many agents in but was very impressed with Jacob as soon as I met him.I was impressed with his approach and honesty. I decided to go with Glovers after making a visit to their office. The staff were very friendly and always were available when you needed to speak to them. I sold my property a few weeks later and was so impressed with the service even after a sale was agreed. The staff were dedicated and gave a first class service. I highly recommend them if you are looking for a dedicated, friendly, committed estate agent who will deliver.

Devi · 4 May 2017

★★★★★ 5/5

Google

I have used Glovers Estate Agents in Kings Heath for three property sales in Kings Heath and Moseley during the last 14 years and I have been extremely happy with their attention to detail, professionalism, and personal customer care. The staff are very friendly and helpful and they have very detailed and extensive experience of the housing market in South Birmingham, particularly in Kings Heath and Moseley. A great choice for buyers and sellers in our area.

Ian · 8 July 2018

★★★★★ 5/5

Google

Having had 2 estate agents to sell our property, we found Glovers to be incredibly helpful, organised, friendly, and professional. Would not hesitate to recommend. We always had prompt feedback after each viewing and felt we were 'in the loop' from the moment the board was placed outside the property right through to completion. Thank you so much for a positive experience for what can be a stressful time for both purchasers and vendors.

Aftab · 8 July 2016