Your Move Kimberley reviews

★★★★★ 5/5

Google

We have recently sold our house after only a week on the market. I have been so impressed with the service received from the Kimberley team from the initial visit through to the acceptance of the offer. The best thing about working with this team is the communication you receive from the moment you contact them for a valuation. We received regular email updates regarding the activities of the team behind the scenes contacting prospective buyers and our hit rate on internet sites as well as regular contact with Sasha to keep us informed of our progress. We also received immediate emails with offers which helped us keep track of everything - Sasha also provided fair and valuable advice during the negotiation process. I would recommend Your Move to anyone. Thank you Sasha and team - great job!!!

Nikki · 30 July 2019

★★★★★ 5/5

Google

We used Your Move at Kimberley when we needed to rent a property temporarily while we were buying a house. Emily and Amy at Your Move managed the rental really well and kept us informed of the processes and what would happen next. Every question we had was always answered. Everything went to plan and we have now moved in to our own home.

Jane · 30 July 2019

★★★★★ 5/5

Google

The friendly staff at YourMove's Kimberley branch gave us excellent service throughout. We chose the branch because of the approachable and straightforward way they do business. Our decision was fully vindicated. Their management of viewings both for buying and selling was always efficient. Feedback was prompt and to the point. Additional advice was provided in an open and professional manner.

Howard · 24 April 2020

★★★★★ 5/5

Google

Emily and the team in Kimberley did a great job selling my late Mums property . Emily kept me informed every step of the way and showed great empathy in what was a painful time for me. After the stressful experience we had received from Purple Bricks it was good to deal with a compassionate and professional team .

Susan · 8 November 2019

★★★★★ 5/5

Google

Emily and her team have helped us with the rental of our property for 6 years now and have always been so helpful getting any issues sorted. We are now in the process of selling a property with them, they had lots of viewings arranged within a few days and were always good with providing feedback.

Hannah · 12 November 2019

★★★★★ 5/5

Google

After a lengthy and testing 9 months, we finally exchanged and we can't thank the Kimberley team enough for their patience, support and good humour throughout this time. All the staff have provided a timely and professional service at all times and we'd recommend them without hesitation. Exemplary, thank you Ally, Dan, Toni & Jules

Jamie · 30 July 2019

★★★★★ 5/5

Google

I let my property through Your Move and their service has been faultless. The team always go above and beyond and endeavour to do everything they can for me, I cannot praise them enough. Thank you Emily, Sharon and Amy for your continued excellent support!

Kealey · 30 July 2019

★★★★★ 5/5

Google

Your move have been our letting agents for many years now and they have provided outstanding service. We have a full service contract with them as we don’t live in the area. They provide regular updates and always let us know of any issues. The measure of any customer service to me, is how they react when there are problems, and on occasions when actions have been needed they have responded really well, and gone the extra mile to help us. We trust them completely with our property. I can recommend them without hesitation. A fantastic team.

Sylvia · 8 November 2019

★★★★★ 1/5

Google

Not a good service in here I am afraid to say, I called to ask for some property details and I have to say the attitude of the person on the phone was unimpressive to say the least. Do your clients know that your are allowing them to lose out on potential buyers because of your attitude Your Move? I am sure they wouldn't too pleased if they did. You have also lost out on selling another house as I refuse to list my house with an agent like you.

Annie · 30 July 2019

★★★★★ 5/5

Google

I have both purchased and sold a house with Your Move, Kimberley. Their service is exceptional, they really care about you as an individual and they are not pressure sales people - which is great. When it comes to selling a house, they take time to find out what is great about it, so they promote it in the best possible light. They qualify people beforehand, so you know there's no time wasters having a viewings. They are easy to get in touch with and will give you honest feedback/answers, not just what they think you want to hear. They are my top choice if selling a house with a local estate agent.

Rebecca · 30 July 2019

★★★★★ 1/5

Google

We had a terrible experience with this company as potential buyers. We were really happy after receiving an email to confirm our offer had been accepted. Less than 24 hours later, we were informed another offer had been received. It then became a race to send in our documents which were all provided by monday lunch time. We were then informed a day later than agreed that the other buyer had secured the house. To add to our great experience, we received an email advertising the house as recommended to us and a call straight after the news asking if we'd like them to sell our house. We've been informed this is 'standard practice'...where's all the ethics? I would avoid buying through this agency if possible.

Rachael · 30 July 2019

★★★★★ 5/5

Google

We recently sold a house with Your Move Kimberley. Great service throughout. The valuer really understood the area and the pros and cons of our house, we ended up selling our house for significantly more than other estate agents were suggesting. Would thoroughly recommend this agent.

Michael · 30 July 2019

★★★★★ 1/5

Google

Kept my deposit of £450 even though I have evidence i didn’t cause any damage. And I had already reported the damage, they said they had no record. Ending up having to spend £550 just to leave. And initially put over £500 to improve the poor condition of the property. I did not have any heating or hot water throughout November and December. I will never use your move again. Definitely WOULD NOT RECOMMEND.

Precious · 29 January 2020

★★★★★ 5/5

Google

Thank you Emily C, you have been very patient with our situation. Really appreciate all you did for us, I thoroughly recommend your service.

Ronnie · 26 December 2019

★★★★★ 1/5

Google

There is no option for a 0 rating unfortunately. I would stay away from this branch whilst you still have the option to.

Shane · 8 February 2020

★★★★★ 5/5

Google

My house was on the market with William H Brown for 5 months, unsold. Your Move sold in less than 24 hours! What a difference! Right from the start they were as passionate about our house as we were. Staff are really friendly and helpful- nothing is ever too much hassle. I am unhesitating in my recommendation of Your Move and would not use anyone else. Amazing!

Rach · 30 July 2019

★★★★★ 5/5

Google

Dealt with 2 properties on my behalf. Emily and her team were professional and supportive throughout, highly recommended

Juan · 30 July 2019

★★★★★ 1/5

Google

Awful, just awful! Second time I have come across this company and if they hadn't ha the house I wanted to buy on the market, I wouldn't of ever contacted them again. Tried 4 times to arrange a viewing on the house and never got back to me. They have now missed an opportunity to sell a house!!

Lee · 30 July 2019

★★★★★ 5/5

Google

Excellent customer service so helpful. Although I didn’t end up buying a property from Your Move Kimberley it was the staff’s helpfulness & consideration that enabled me to purchase my new home. I highly recommend. Thank you for all your prompt communications & brilliant customer service. Kind regards Liz

Liz · 3 December 2019

★★★★★ 5/5

Google

From a selling prospective I found everything very professional and received excellent service. I had regular phone calls and updates to inform me of viewings etc and I found that all the staff were all ready to help and go above and beyond their duties. Would definitely recommend and would definitely use again!!

BMX · 1 October 2015

★★★★★ 5/5

Google

Excellent service from Emily and the other girls at your move. First time buyers and they were always helpful in translating what was in the paperwork and giving us instructions on the next steps, never made us feel like it was to much hassle and always kept us informed.

Lianne · 30 July 2019

★★★★★ 1/5

Google

Don’t rent from this shower unless you take photos of every part of the property before you do as when you move out they’ll try to keep back most of your deposit for cleaning and decorating, luckily, I took hundreds of photos when I moved in.

Julie · 1 November 2019

★★★★★ 5/5

Google

I cant thank/praise this company and staff enough, sold our house within two weeks for not much less than the asking price, the staff were always professional and kept us regularly updated with the progress. Would deffinatley recommend them to others. Thank you your move.

MiSTaKeZ · 9 July 2015

★★★★★ 4/5

Google

All the staff at Your Move were very friendly and professional, it was a pleasure dealing with this company throughout the sale of my property. I would have no hesitation in recommending Your Move to other sellers

Mark · 30 July 2019