Every review we hold for the Kilmarnock office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleA very poor experience from start to finish from a buyers perspective. Called to arrange a viewing. Email confirmation received. Turned up-to the house at the correct time and the viewing agent said they had someone else booked in ? Showed them my email confirmation and they eventually let me in. Two hours later same viewing agent called in a rather upset mood asking where I was as I had not attended the viewing and they had been waiting on me ? Really poor, but things then got worse.
Made an offer on a house and was advised once they spoke to seller they would let me know. Never did. I chased up and was advised again seller was letting some more viewings continue which was fair enough. After this I then asked if any final decision had been made. I was advised they would chase up and get back to me to let me know if offer was accepted or advise what the seller wanted to do. Again no email or advise on what the seller had decided.
Emailed the member of staff again and never heard back, emailed the central inbox and never heard back. In between that time the property had been put to a closing date and sold. Not even the courtesy to call or email to let me know that it was going to a closing date.
I can understand a mistake being made but the level of customer service is truly shocking. Either a catalogue of errors by incompetent individuals or a company that does not care? I can let others be the judge of that.
James · 24 August 2023
Agent replied · 23 August 2024
Hi Mr O'Neil, it was good speaking with you and thank you for allowing us the opportunity to discuss the issues you faced recently over the phone. Allow us to apologise for the lack of communication you experienced recently, as we discussed on the telephone the property you were interested in was particularly popular, especially in the first few days of marketing and our priority is firstly to take the instructions of our client, i.e the seller and to always to allow sufficient time for as many buyers to visit the property as possible. This is why there was a delay in responding to you regarding your offer. It was then decided between our agents and the seller that the best course of action due to the level of interest was to set a closing date to allow all interested buyers equal opportunity to submit an offer. All solicitors who had noted interest formally were advised of this and several offers were received. Unfortunately, as you had not noted interest formally as per the suggestion of our agent this information did not find it's way to you, for that we apologise. The information pertaining to the closing date was displayed on the internet advert. We are glad that you have now found a suitable property and wish all the very best with your forthcoming purchase.
Finally may we thank you for taking the time to leave a review, all feedback is taken vey seriously and helps us improve the service offered to our clients.
★★★★★ 5/5
GoogleThe whole team at Lomond Property have been incredibly helpful across the entire duration of our sell. From advising us on the selling process before we’d decided to move ahead, to sorting out disputes we’d had with the building developer for our next place.
Craig has always been very clear, concise and readily available whenever we’ve had questions, as was Lesley-Anne in the office, who was always happy to talk things over when I wasn’t quite sure on something.
Moving has and always will be a stressful process, but with the team at Lomond we’ve always felt like we are in safe hands, with a high quality service that’s friendly, reliable, and always just a phone call away.
Aaron · 24 August 2023
Agent replied · 23 August 2024
Hi Aaron, thanks for taking the time to leave a review. We are really pleased everything went so well for you and that the team were always on hand when you needed them. We hope the move all goes smoothly and that you enjoy your new home. Regards, Team Lomond Kilmarnock
★★★★★ 5/5
GoogleCraig and the team are very easy to deal with and provided excellent advice on selling my home. Highly recommended 👍🏼 …
Fraser · 25 February 2024
Agent replied · 23 August 2024
Thanks for sharing your experience Fraser! We really appreciate the feedback. Regards, Team Lomond
★★★★★ 5/5
GoogleI invited three different estate agents to share their approach to marketing when I was deciding which one to select to sell my home. Lomond Property had come to my attention because of the number of 'sold' signs seen around town. Despite …
DrCarrie · 17 April 2025
Agent replied · 23 August 2024
Dear Dr. Annabi, thank you so much for taking the time to share your positive experience of selling your home with our team in Kilmarnock. We are thrilled to hear that everything went smoothly and that you are pleased with the service you … More
★★★★★ 5/5
GoogleThe team at Lomond were amazing from the minute I requested a quote for my property right through to handing in the keys once the sale completed. They were extremely organised and attentive and really looked after everything for me and put …
Lauren · 17 April 2025
Agent replied · 9 December 2024
Hi Lauren, thank you for taking time to leave a review of your experience of selling your property with the team in Kilmarnock. We are delighted you chose to sell with us and hope to be able to assist you again in the future. Thanks again, kind regards, Team Lomond
★★★★★ 5/5
Google5 star experience all the way from Craig, Gillian and all the team at Lomond Property. Marketing package excellent and attention to detail and follow through is outstanding. As a client the level of communication is very important, especially at such a stressful time when selling your property, and the team at Lomond made the whole process as painless as possible. I have no hesitation in recommending Lomond to anyone wishing to sell their property.
Linda · 28 September 2023
Agent replied · 23 August 2024
Many thanks for taking the time to leave a review, we are delighted that you had such a positive experience! Regards, Team Lomond Property
★★★★★ 5/5
GoogleVery professional service provided by Lomond property. Punctual, polite and very thorough during the valuation process.Communication was excellent as well.
Jim · 14 November 2025
Agent replied · 13 January 2026
Thank you for taking the time to share your feedback! We’re so pleased to hear you found our service professional and that the process met your expectations. The team will be delighted to know their punctuality, communication, and attention to detail made a positive impression. We really appreciate your kind words and hope to assist you again in the future.
Warm regards,
The Lomond Team
★★★★★ 5/5
GoogleI am delighted to have chosen Lomond to market our property for sale.
Rachel, Gillian and the wider team made the whole experience painless and kept me up to date with the progress at all times. …
Louise · 17 April 2025
Agent replied · 23 August 2024
Hi Louise, thank you for leaving our team a review of your experience in selling your property with Lomond in Kilmarnock. We are delighted that you had such a positive experience and that the entire team kept you up to speed on developments … More
★★★★★ 5/5
GoogleJust sold my flat with Lomond Kilmarnock. Fantastic service from start to finish, the team were brilliant explaining the process with good advice and always keeping me updated with viewings and feedback. A very professional service.
Craig · 17 April 2025
Agent replied · 25 October 2024
Hi Craig, thank you for taking the time to review the service you received from the team in Kilmarnock! We really appreciate the feedback. Regards, Team Lomond
★★★★★ 5/5
GoogleCraig and the team at Lomond were fantastic their help and advice really made the sales process easy. I would highly recommend.
B · 24 August 2023
Agent replied · 23 August 2024
Many thanks for taking the time to leave a review! We appreciate the feedback and are delighted you chose to give us 5 stars!
Regards
Lomond Property - Kilmarnock
★★★★★ 5/5
GoogleAlways a first class service from great people who really care and couldn't do more for you. Highly recommend
Scott · 25 September 2025
Agent replied · 13 January 2026
Thank you so much for your kind words and recommendation! We truly appreciate your continued support and are delighted to hear you’ve consistently received first-class service from the team. It means a lot to know our efforts make a difference, we really do love helping our clients.
Warm regards,
The Lomond Property Team
★★★★★ 5/5
GoogleGreat estate agents. Staff very supportive and reassuring. Communication throughout was excellent and were always ready to give advice and assistance whatever the issues. Would recommend them highly.
Mary · 17 April 2025
Agent replied · 23 August 2024
Thank you so much for sharing your positive experience with the team in Kilmarnock, we really appreciate the feedback! We hope your move went smoothly and that you are settled in to your new home. Thanks again from everyone at Team Lomond!
★★★★★ 5/5
GoogleExceptional service from start to finish. We were delighted with the presentation of our property and the price achieved. Brilliant staff at the Kilmarnock Office. Would thoroughly recommend.
Ray · 17 April 2025
Agent replied · 25 October 2024
Hi Ray, thank you so much for taking the time to leave your thoughts on the service provided by our team in the Kilmarnock Branch. Its great to hear such positive reviews from our clients. Thanks again! Kind regards, Team Lomond
★★★★★ 5/5
GoogleAbsolutely outstanding service from Craig at Lomond. Nothing was too much trouble and he went above and beyond to help secure us a sale on our property. Would highly recommend the team at Lomond Kilmarnock a pleasure to deal with.
Jackie · 17 April 2024
Agent replied · 23 August 2024
Thanks so much for taking the time to review your experience! We hope we are able to help you again in the future! Regards, Team Lomond
★★★★★ 1/5
GoogleI was extremely disappointed with the standard of service from lomond property when I asked them to market my rental property and find a Tennant. From the visit for photographs etc there was no advice of viable rent rate, I had to put a …
Margaret · 17 April 2025
★★★★★ 5/5
GoogleCraig and Gillian were amazing to deal with. Great service, very professional, excellent communication. We were kept up to date at every step. Would recommend highly to anyone looking to sell.
Freya · 24 August 2023
★★★★★ 1/5
GoogleThey don’t pay their contractors for works carried out. Stay well clear.
Declan · 17 April 2025
Agent replied · 17 April 2026
We’re very sorry to hear about your experience, but please note that this situation does not relate to our Lomond Kilmarnock office or team.
We would suggest you contact the relevant team that this feedback relates to.
Warm regards,
The Lomond Property Team
★★★★★ 5/5
GoogleExcellent company to deal with, from start to finish in selling our home.
Craig & his team managed to arrange everything at very short notice, communication throughout the process was first class.
Would highly recommend Lomond Property Kilmarnock 👌 …
Suzanne · 27 December 2023
Agent replied · 23 August 2024
Hi Suzanne, thank you so much for sharing your experience of selling your home with Lomond in Kilmarnock! We are delighted to have helped and wish you all the very best with in your new home!
★★★★★ 5/5
GoogleLomand handled my sale and purchase and were amazing! Thanks so much for all your help and guidance.
Kirsten · 27 December 2024
Agent replied · 26 May 2025
Hi Kirsten, thank you for giving your feedback on your experience with Lomond! We appreciate your feedback. Kind regards, team Lomond
★★★★★ 5/5
GoogleGreat service from start to finish! Very pleased with advert... photos very professional and video included. Excellent to deal with. Very smooth process for selling my flat. Highly recommended
Cameron · 28 October 2023
Agent replied · 23 August 2024
Thank you for leaving a review for the team in Kilmarnock, we are really pleased everything went smoothly for you! Regards, Team Lomond Property
★★★★★ 5/5
GoogleRating only, no written review.
Scott · 28 October 2023
Agent replied · 23 August 2024
Thanks for leaving us a review Scott! Regards, Lomond Kilmarnock
★★★★★ 5/5
GoogleRating only, no written review.
NICOLA · 24 August 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
