Every review we hold for the Kilmarnock office, from every platform, shown as written. First names only.
★★★★★ 1/5
YellLooking for mortgage? BUYER BEWARE. This company will cost you.
In the market for a mortgage? If so, steer well clear of Allen & Harris (aka 'Sequence'), or it will end up costing you hundreds, and you most likely still won't get your mortgage. But what you will get is hit with their 'lifetime brokerage' fee of approximately £650, not to mention life insurance, home insurance, a will, etc, and all at almost three times the market price for similar policies. A relative and her fiance were recently taken in a typical Allen & Harris sting. Both first time buyers, they approached Allen & Harris, and were told they had been accepted on principal by a major high street bank, and once A&H had secured from them their broker's fee along with their extortionately priced financial products, they then phoned with the bad news that they couldn't secure them a mortgage after all, something to do with a very small sum of 'undisclosed credit' that they hadn't mentioned on their application form. This turned out to be nothing less than nonsense, as they then phoned the bank in question who confirmed that it was simply because, as young first time buyers. they were considered too high risk. But Allen & Harris had even worse news for them (now that they'd had almost a thousand quid off them), and it was that they felt, in hindsight, they would probably no longer be able to secure them a mortgage, but they'd still be holding on to their 'lifetime broker's' fee. But that wasn't the end of it. Not at all. After being soundly discouraged by Allen & Harris from continuing to pursue a mortgage through them, they then started to do things the right way; they stopped taking 'advice' from Allen & Harris, and approached the high street banks on their own. The very first bank they approached approved their mortgage application (apparently their credit rating was more than acceptable), and they've now moved into their new home. Allen & Harris, even though they did not adhere to what they said they would do for them as per the terms of their contract, refused to refund the broker's fee. But that's not in the least surprising, as the only thing this despicable company were ever trying to 'break' was their hopes and their will to continue with the process. Their case is now being looked at by both Trading Standard and the Financial Ombudsman, and the moral of the story is: if you're looking for a mortgage, then do not - under any circumstances - go anywhere near this company, as all they're looking to do is relieve you of your cash.
Cjland · 26 August 2015
★★★★★ 5/5
TrustpilotCoped with the seller from hell
A&H had to deal with one of the most difficult, awkward and obtuse sellers ever, my ex-wife. Despite her offending most of the team, they stuck with it, through thick and thin, and pushed the sale over the line. They were always brilliant, friendly and professional with me. Big kudos to Charlotte and Michelle for putting up with the terrible treatment, you never gave up! Thank you so much!
Derren · 28 July 2021
★★★★★ 1/5
TrustpilotAllen and Harris are a terrible company…
Allen and Harris are a terrible company - if how they treat their employees is anything to go by then people should avoid having any contact with them.
Jane · 5 November 2024
★★★★★ 5/5
TrustpilotAbove and beyond expectations
I could not recommend Allen and Harris, Clarkston highly enough to anyone swithering about who to sell their house with. The team in Allen and Harris have gone above and beyond my expectations. Attentitive, professional and friendly, I can't thank them enough for selling my house so quickly and the dedication they have shown towards my house sale. Thank you! If I move again, I'll have no doubt who to sell with.
Denise · 29 October 2020
★★★★★ 1/5
TrustpilotDo not use this company they are…
Do not use this company they are nothing but a bunch of cowboys. The team have not been helpful they are rude they lie
Lucy · 2 December 2024
★★★★★ 5/5
GoogleAllan and Georgia helped me every step of the way. They took all the stress out of the sale and it was completely hassle free and the easiest sale I’ve even done.
I would totally recommend this company. Their professionalism took the pain out of the process. In fact they dealt with any issues before I even knew there were any.
Thank you guys.
Lorna · 11 October 2021
★★★★★ 1/5
TrustpilotTerrible Service
When it comes to honoring commitments and customer service, Allen and Harris is the worst company to deal with. I've paid for my lease agreement but for the past 4days, it hasn't been treated. I've called more than 20times but no one is picking up. Seems they close by 12noon everyday now. Terrible Terrible bunch. Wouldn't recommend them.
BolajiAkerele · 4 August 2022
★★★★★ 5/5
GoogleGreat service would use them again
Douglas · 26 January 2024
Agent replied · 22 October 2024
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotThey are scammers
They are scammers. We paid a holding fee for a property to move on the 12th. They told us no on the 10th and kept our money £279. It is clearly a tactic they use since agency fees are gone. You let people pay a holding fee then tell them no and keep their money.Please don’t go for them. Scammers
Ali · 10 November 2021
★★★★★ 1/5
TrustpilotAccess denied: Wrong Keys
I booked a viewing of a property at Auchinleck, East Ayrshire at 2pm on Wednesday 9th February. Estate agent appeared five minutes late with the wrong keys; access to the property was not possible. The person blamed a colleague for giving her the wrong keys. Performance of Allen and Harris deemed unprofessional. One star rating not deserved.
Bill · 13 February 2022
★★★★★ 1/5
TrustpilotAvoid this Company like COVID -19
I made a offer and it was accepted by the Agency in Southmead but after few days they say they Received another offer and my offer is invalid and they known the Rules and according to them the Buyer (myself)is not a Costumer for them Very very bad Costumer service Stay away from this Company for buying or for selling
Prasad · 12 February 2021
★★★★★ 5/5
TrustpilotExcellent service in finding tenants
Excellent service in finding tenants, managing all aspects of renting apartment making the experience stress free
Dr · 5 November 2024
★★★★★ 1/5
TrustpilotVery unprofessional
Very unprofessional. I strongly suspect they sold their clients' ID information. Do not trust them with any ID documents and avoid at all costs!
Wong · 1 June 2024
★★★★★ 1/5
TrustpilotTerrible company
Terrible company, refusing to organise viewings because we refuse to register with full details, no estate agent is a member of any professional governing body, so why trust them with your personal data, i asked them to sign an NDA agreement, they refused to sign, knowing this, i now know they would sell and abuse my personal infromation, Avoid!!
G · 13 August 2020
★★★★★ 1/5
TrustpilotIs the worst experience ever
Is the worst experience ever , bad communication, manipulation, on the advertising was a no chain , after signing the contract and paying servy, lower ecc, I been told chain on hold , called 100 times no answer back , not at all serious, deserve minus star , avoid if you can ,con agency
Eman · 15 June 2021
★★★★★ 5/5
TrustpilotAbsolutely Excellent service
Absolutely Excellent service, within 2 weeks of going in to ask to find a flat to rent have moved in and very happy with them
KIERON · 4 August 2023
★★★★★ 1/5
TrustpilotAllen & Harris Albany Road- rubbish
Allen & Harris Albany Road, cant valuate houses. Most lower priced houses all Standard £160,000 despite condition of property. Not good if your selling immaculate house, and same price as one that needs totally renovating in same/similar area. Insulting to selkers of nice properties
Serip · 16 September 2020
★★★★★ 5/5
TrustpilotReally lovely staff with great customer…
Really lovely staff with great customer service. Very good communication over email and the phone. Bought my first home through them and I couldn’t have asked for a better experience
Lily · 3 November 2022
★★★★★ 1/5
TrustpilotAwful state agents
Awful state agents. They are so greedy and racist. They never gave back our deposit fee.
Rennymar · 15 November 2023
★★★★★ 1/5
TrustpilotOfficially worst estate agent in the…
Officially worst estate agent in the uk. Employ. Con men Neale prentice. Of oxford branch. Scammed me out of £2400. He should be in jail. Allen and Harris worst uk estate agents. Look at their. Reviews. It’s a joke.
Tony · 1 March 2021
★★★★★ 5/5
TrustpilotSpot on service ✨ very informative…
Spot on service ✨ very informative team, professional, helpful. Amazing experience. To me full satisfaction 💯🍀✨
Tomasz · 10 September 2023
★★★★★ 1/5
TrustpilotRented a flat last year with my…
Rented a flat last year with my girlfriend. Very unprofessional company. Neale prentice kept leering at my girlfriend. She was very uneasy. About this. And would never use Allen and Harris. Ever. Avoid at all costs. .
Tony · 6 January 2021
★★★★★ 1/5
TrustpilotTerrible experience buying and selling…
Terrible experience buying and selling a property.Unwilling to help with problems, once you've signed the contract with them they couldn't care about you, they just want it done as quickly as possible.
Tristan · 24 October 2020
★★★★★ 5/5
TrustpilotAllen and Harris - Reading
Jack in the letting team was fantastic and couldn't have been more helpful. He regularly communicated and was able to accommodate visits at short notice. Would recommend.
Laura · 4 September 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
