Bovis Homes South West Midlands Kidderminster reviews

★★★★★ 1/5

Trustpilot

Built in water features!

If I could leave 0 stars I would!

Josh · 27 August 2026

★★★★★ 5/5

Trustpilot

Great experience with Haldon Reach

Matt, Jake, Karrie and David provided us with excellent service purchasing a new house on the Haldon Reach development. We have used 3 other new build companies in the past but our experience with Bovis has been great all along the way from first visit right through to the site manager James who nothing is too much trouble for. Highly recommend and thank you all.

Toby · 23 February 2026

★★★★★ 1/5

Trustpilot

Very bad with poor customer service

MRS · 7 September 2026

★★★★★ 5/5

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What great service, support, and professionalism

Just taken position of a new Bovis home in Spring Vale, Knaresborough, North Yorkshire. Nothing but praise for the sales team, particularly Jess and site manager and his great crew who have all welcomed me and bent over backwards to provide a high level of customer service. My Home Survey report was extremely complimentary of the build quality and finish. Everything from the décor, appliances and cleanliness of house and garden preparation were outstanding. Yes, naturally there is a snagging list as you would expect for a new house, but nothing major and the site team have already started putting issues right. A lovely well designed and built home with the Yorkshire stone feel to the outside, but modern and high spec interior. I would highly recommend Bovis, especially in Knaresborough in a fantastic part of the country.

Greg · 12 October 2023

★★★★★ 5/5

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Hollin Bank

When entering Hollin Bank we were very impressed by the location of the site and the presentation of the properties.

Sam · 28 May 2026

★★★★★ 1/5

Trustpilot

Unskilled 'Trades'

Labourers are doing skilled workers jobs on Bovis Homes.As far as they are concerned, if you have a 'Labourer' CSCS card, this makes you a skilled worker to undertake jobs like Bricklaying, Roofing, Carpentry etc.Its no wonder that the homes are so poorly built.The Emmer Green site in Reading is a prime example of £800,000 homes being built by two-bob tradesmen. How the NHBC covers these sites are as equally shocking.

Trevor · 6 April 2024

★★★★★ 5/5

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Very informative and relaxed not pushy

Ian · 24 August 2026

★★★★★ 5/5

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Excellent warm welcome

Very friendly and helpful greeting and very accommodating considering we turned up late on a Saturday. Would recommend.

Tom · 1 June 2026

★★★★★ 1/5

Trustpilot

Huge mess, low quality home, water from upstairs bathroom leaking through ceiling near front door and toilet now leaking to kitchen

Paid deposit in March 2024, We patiently waited for our home, enduring multiple delays that pushed our completion date from November 2024 to June 2025. We even agreed to move completion date by an additional week at the last minute well past the contract stop date, and what we got was such a big mess. We had to pay for a professional snagger as we noticed multiple issues as soon as we got keys. 200 plus items found by a professional snagger with items like bathroom exhaust fan not connected to roof, roof tiles about to fall off, bowed walls, floors unlevelled, misaligned kitchen cabinets, half finished utility room , the list goes on. Once we started living in the house , first day after taking a shower , water was coming through ground stairs ceiling, right in front of front door . Started using other bathroom and toilet seats came off .. one month down the line when we started using the other toilet we noticed that water from toilet is dripping to kitchen . Worst experience ever . I am not sure how long this house will hold and what else we need to face down the line. Living in fear. This is after paying such a premium , must be one of the most expensive house in the estate ..

Sanj · 22 August 2025

★★★★★ 5/5

Trustpilot

Excellent correspondence and assistance…

Excellent correspondence and assistance to date from the agents at Buckley Place. Very professional thank you.

D · 21 May 2026

★★★★★ 1/5

Google

CUT-THROAT AND DRIVEN PURELY BY COMMERCIAL GAIN. We waited through an 8-month build, after being sold the dream, only to be strung along on two-week rolling deadlines after our chain collapsed, despite doing everything Bovis asked, including onboarding a second estate agent at their request and securing a new buyer. They sanctioned a part exchange to progress the sale, then suddenly pulled out and remarketed our new build home for £15,000 more. After 7 months of commitment, we were cast aside purely for profit. Communication was poor, expectations constantly changed, and their actions felt exploitative. If you’re considering Bovis, beware: they’ll drop you the moment it benefits them. A disgraceful, disloyal experience.

Glen · 7 August 2025

★★★★★ 5/5

Trustpilot

Thank you, Bovis, and the team from Lunar Park!

We are very pleased that we chose to buy from Bovis. Throughout the entire process, Donna has been excellent! She was extremely experienced, very responsive, professional, helpful, and proactive. She always kept us updated on their progress and was always there if we had any questions or issues.We truly could not be happier and are extremely grateful to Pete & Brett (Site Manager). Brett has been so helpful following up with the snags for us.We also want to express our sincere thanks to Hayley (Area Sales Director).We can’t fault a single member of the team, and we would happily recommend them to friends and family. Obviously, with new builds, there are going to be some snags, but we are happy to see that they did their best to sort them out.Thank you, Bovis, and the team from Lunar Park!

KaLa · 3 May 2023

★★★★★ 2/5

Trustpilot

Premature bifold hinge failure after only 3 years, disappointing aftercare support

I purchased a new-build property from Bovis Homes / Vistry and have generally tried to be patient with various snagging and maintenance issues over the past few years. However, I was very disappointed with the response regarding a premature failure of the bifold door hinge system.

Xx · 28 May 2026

★★★★★ 4/5

Trustpilot

Easy to deal with once the deal was…

Easy to deal with once the deal was negotiated. Prompt responses

George · 20 May 2026

★★★★★ 1/5

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Time wasters

Wasted my time for 2 months, after booking a property. Suddenly came and said the house was sold to another person and they can only apologise. Still in a shock.

Farzad · 14 December 2025

★★★★★ 1/5

Trustpilot

They are cow boy company

They are cow boy company. They build houses with cheap poor material and charge a lot of money for them. We bought a house 7 years ago from them, new, and the issues are just piling, one after another.Incorrectly installed drain pipes, our toilets are continually blocked, incorrectly installed overflows, our roof is leaking damaging the ceiling in the bathroom and one bedroom. The sockets are randomly positioned, there is no level. There was no level in the toilet, the toilet was leaning to the side, the windows although advertised as breathable, do not breath at all, condensation is so huge, that we have water coming down on the window sills and on the floors every morning, the sink downstairs was installed cracked, the walls lack level and the walls were painted with cheap paint, which started chipping after half a year. I could just go on.Customer service is horrible, nobody wants to help and they just sends you round in circles from one person to another. They do not want to do any fixes, the warantly for the house is 10 years, we have been here 7 and they do not want to admit they are responsible for poor workmanship, rubbish management and awful materials used. Never buy a house from them They charge so much for so little they give.

Kasia · 21 November 2022

★★★★★ 5/5

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Went on spec to view houses

Went on spec to view houses. Very professional service.

Mrs · 24 May 2026

★★★★★ 5/5

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Extremely helpful sales staff and…

Extremely helpful sales staff and wonderful show homes

James · 27 May 2026

★★★★★ 5/5

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Site looks like being nice when completed

Helped with the flooring and the solicitor not moved in yet but been more than helpful up to now particularly annette at bollin grange

Susan · 20 January 2026

★★★★★ 5/5

Trustpilot

We had a fantastic experience with Bovis home

We had a fantastic experience with Bovis home at Edwalton fields in Nottingham.Especially Kelly Rudkin from sales team, she is absolutely amazing sales person. She gave a lot of information regarding my enquiry even something is not related to the house, it is my first time to buy a house in this country, she did help me gone though this complicated process with patience and explained all the things.Now we had moved into this lovely house, to be honest, there are some small details part it need to fix it, but the site manager and the technician Mark, Billy and Jim they are all helping me to solve all the problems.I read a many reviews in here regarding the bad service of Bovis home, I don’t feel in this way and quite a opposite that I am glad I bought a house in here from them, such a nice team.

Ken · 13 September 2022

★★★★★ 1/5

Trustpilot

Loads of snaggin issues

Loads of snaggin issues , leaks , kitchen worktops loose . Flooring issues for over 9 mths still not sorted just basically cowboys

Andrew · 16 September 2026

★★★★★ 1/5

Trustpilot

Sorry I can’t give a zero

Sorry I can’t give a zero. This is from a subcontractors point of view not about their allegedly shoddy homes. Was asked to come in for an emergency as they were without a telehandler and desperately needed one to help their project proceed. Dropped everything (including the work I was doing) to help as they were offering a very generous amount for the day. Rushed across the county and arrived as soon as I could. Checked with site management what the agreed rate was and got on with the job in hand. Workers were happy manager was happy and I was happy as I’d made some money. Then a week later I get a phone call. They decided that they’re not going to pay. So there’s me a days wages lost and the cost of driving across county. I think it shows the company in a true light. If they are willing to stamp on the little man I’m sure they’re willing to sell you a substandard home.

STEVEN · 31 August 2022

★★★★★ 5/5

Trustpilot

The sales personnel were fantastic

The sales personnel were fantastic, friendly and helpful.

Mr · 16 May 2026

★★★★★ 5/5

Trustpilot

Nice property in a very desirable…

Nice property in a very desirable locality.

Ratnabali · 17 May 2026