Antony Roberts Estate Agents Kew Lettings reviews

★★★★★ 5/5

Trustpilot

Outstanding

I cannot praise the team at Anthony Roberts (St Margarets) highly enough. From the outset they were warm, knowledgable and took the greatest care to properly understand my property search requirements. As a result, they quickly matched me with my dream property. James and Russell in particular were fantastic. During the conveyancing process, they were brilliant at keeping in contact with all parties and unblocking any road blocks along the way. I am now in my new home and I cannot thank them enough for the invaluable role they played in getting me here.

S · 17 November 2022

★★★★★ 5/5

Trustpilot

Honest and Reliable

The rental service provided by Anthony Roberts is easily a cut above the rest, with their operations characterised by honesty and integrity. The agents have a great understanding of what I was looking for, as well as being very responsive and prompt in coming back to me with answers to my queries. My rental process could not have gone smoothly without the help of David and the Kew letting team. I would not hesitate to recommend the company to anyone looking for property in the Kew area.

A.H · 15 November 2022

★★★★★ 5/5

Trustpilot

Excellent

Efficient, helpful and lovely people who provided an excellent service and made the whole selling process go through very smoothly. Thank you Russell and Catherine and the Antony Roberts team!

Sarah · 20 January 2023

★★★★★ 5/5

Trustpilot

Sale of House in Kew

We sold our house in Kew through AR's Kew office. We found them really attentive and professional throughout the process - from our initial meeting with Jonathan Glover all the way through to viewings, the offer and onwards to completion, all of which was managed by Simon Welford.

Andrew · 8 November 2024

★★★★★ 5/5

Trustpilot

Personal and super-efficient service

We have been dealing with ARs for over 20 years. They are a small but super-efficient team that provide a reliable service. One develops a personal relationship with staff members, who are always willing to go the extra mile to support their clients. A pleasure to deal with. Highly recommended.

Cathy · 7 October 2024

★★★★★ 5/5

Trustpilot

It is so grateful to have John Martins…

It is so grateful to have John Martins in assisting us on renting the house. He provided valuable opinion and helped us on finalizing the agreement with the landlord quickly. His professional service is highly recommended.

Ada · 17 April 2025

★★★★★ 5/5

Trustpilot

Not all estate agents are made the same…

Not all estate agents are made the same - if you are looking for a professional, friendly, communicative agent who gets the job done with no hard sell; then Anthony Roberts are your people. I highly recommend them. If you are lucky enough to be buying or selling or renting within their area and are hoping for a stress free experience, then honestly, look no further.

Michele · 7 December 2023

★★★★★ 5/5

Trustpilot

Ed & Harriet are the best!

I couldn’t have asked for a better estate agency. I had to relocate recently for work reasons which meant I had to move house too. I came across Anthony Roberts and honestly I couldn’t have been luckier. Ed and Harriet truly are an amazing duo when it comes to finding the perfect fit for your needs and demands. In less than a month they helped me find a place I can now call home. I can’t thank you enough guys for your efficiency and time 👏🏻

Fatima · 13 October 2022

★★★★★ 5/5

Trustpilot

Antony Roberts Estate Agents

Since 2006 Antony Roberts has been looking after my rental property in Kew. They have consistently found me excellent tenants, helped arrange any upgrades to decorations or furniture that I have needed, and generally made the experience of renting out my flat an easy one. At the beginning of this month, they helped with arrangements that I would have found very difficult at a distance (I live in Canada). I can thoroughly recommend Antony Roberts to anyone thinking of renting their property. In addition, when I sold a house in Kew in 2005, Antony Roberts Sales took care of this for me too.

Sally · 11 October 2022

★★★★★ 1/5

Trustpilot

Leopards, it would seem, never change their spots

In August 2022 I wrote a review about my experience with Antony Roberts in 2021. I was contacted almost immediately by Antony Roberts to discuss my review. The person who contacted me seemed genuinely concerned about my review and shortly after I received a formal written assessment. I personally did not feel the assessment fully addressed my feelings and I replied asking further questions. I never received a reply. Today I noticed on my Trust Pilot page that the review had been removed - Anthony Roberts flagged the review because it breached Trustpilot guidelines! I stand by my original review (copied below) because they have displayed the same lack of transparency this time round - instead of choosing to talk to me or telling me what they were going to do they just went ahead. Addendum on 4th October 2022 - some days ago I noted that Antony Roberts also had this second review removed. Having discussed this with TrustPilot I discovered that Antony Roberts flagged my review for, "not based on a genuine experience”. I am astonished and disgusted that Anthony Roberts called into question the honesty of my review. I have since provided TrustPilot with the correspondence between Antony Roberts and myself and TrustPilot have reinstated the review as they now understand my review was based on a genuine experience.Wonderful … until it went wrong!They were fantastic until a sale fell through. At which point I sadly I found them to be manipulative, sly and underhand. They didn’t have the decency to simply be straight with us - there was a compete lack of transparency and they shafted us.

Antwstldn · 4 October 2022

★★★★★ 5/5

Trustpilot

I just move in Richmond and I went…

I just move in Richmond and I went through Antony Roberts, Harriet is been an amazing agent, everything is been fast and smoothly.I 100% recommend Harriet, for her kindness and genuinely.

Melissa · 3 November 2022

★★★★★ 4/5

Trustpilot

Stephanie and the team were great in…

Stephanie and the team were great in finding tenants and communicating well throughout the whole process

Ranjit · 18 September 2018

★★★★★ 5/5

Trustpilot

5 stars

5 stars. Beth Dawson was so helpful! Would recommend this agent and will use them again.

Steven · 28 June 2018

★★★★★ 1/5

Trustpilot

Avoid this company if you value integrity!

My moving in date should have been an exciting day but instead, I was handed the keys to an uninhabitable flat. Knowing that they hadn’t even checked the flat when the previous tenant moved out just 3 days prior, the guys at the East Twickenham branch of Antony Roberts happily took my money and handed the keys over to me. I was shocked to discover that not only had the flat not been cleaned at all, but in addition to the broken floors and unlockable doors, the flat was in a bad state.When I informed the agent of my shock, I was made to feel like I was in the wrong and treated like a bad, annoying tenant. It took 11 days into my tenancy for everything to be put right. All the while, the agent kept reminding me (not in so many words) that they are doing me the favour of getting the flat fixed up. They accepted no responsibility and still expect to take a full month’s rent form me.Even when I took this further to senior management, they apologised that I felt the way I did (how patronising?), but again took no responsibility for the failings of the letting agent. They obviously sided with their team again, still expecting a full month’s rent despite the flat only being habitable for 2 thirds of the month. I’m very disappointed in the way senior management dealt with (or didn’t in this case) my grievances.A despicable company to engage with, I urge everybody to steer clear and go to a company where you will be treated with the respect you deserve as a paying customer whether you’re a tenant or a landlord

Danny · 12 July 2022

★★★★★ 5/5

Trustpilot

Jill is very professional and …

Jill is very professional and personable , and keeps us updated in finding a tenant

Siobhan · 30 November 2017

★★★★★ 1/5

Trustpilot

Richmond Lettings - Very Poor Service

Richmond Lettings - Very poor serviceAfter selling our own house, we made the mistake of renting a house from AR in Richmond. We paid the full asking price for a property sat next to a house that had just been sold by AR. Within a week we were living next to a noisy and dirty building site, which lasted for over 8 months. It seems at the very least odd that communication between the sales and lettings teams was so poor that no one knew this was planned nor had the basic honesty or professionalism to warn potential tenants. On top of this, so called management service from the lettings team was more than basic, essentially taking orders / passing on messages from inexperienced landlords, without applying the necessary professional management that should be expected. When we left the property, the landlords claimed we had damaged the floors, which we dismissed thanks to photographic evidence in the check-in report showing that the damage was pre-existing to our tenancy, but we had to spend time going through the report ourselves, and had to send the evidence twice before our deposit was finally returned in full. Overall our experience was extremely poor, from start to finish.

Anne · 25 May 2022

★★★★★ 5/5

Trustpilot

What an Estate Agent should be !

I have never posted a review about an estate agent as rarely have they ever matched up to desired expectations but this small independent company are actually what an estate agent should be. They worked hard to secure viewings and were able to generate a steady stream. Russell who is quite frankly, outstanding, would ring me with short calls to update me on progress. He was upbeat, enthusiastic and cheerful and realistic and good at chasing the other parties when required. We sold my property fairly quickly, and were satisfied with the price. This small company is what an Agency should be like.

KR · 24 May 2022

★★★★★ 3/5

Trustpilot

Usual experience of big chain letting agents

Which is to say, everything by the book and legal, but not much flexibility.

Martin · 8 March 2018

★★★★★ 5/5

Trustpilot

Antony Roberts estate agents managed…

Antony Roberts estate agents managed our rental property exceptionally well in St Margarets. Andrea Clark and Alison Wren’s professional expertise, knowledge and great attention to detail made them so uniquely placed to help me through out, from their first visit to the property. During the challenging times of Covid 19, they dealt with all the queries and all other matters with sensitivity and thoughtfulness. Communication was always prompt, clear , consistent and thoroughly efficient. I would very highly recommend them to all prospective clients.Valsa

Enrich · 9 March 2022

★★★★★ 5/5

Trustpilot

My partner and I were moving in together for the first time, and Antony Roberts helped make the experience wonderful!

My partner and I have had a wonderful experience with Antony Roberts. We were moving in together for the first time and Antony Roberts were so helpful throughout the whole process, they are prompt at responding and made everything smooth and the whole experience great from start to finish! We are in love with our new house and are very grateful to Antony Roberts for everything!

Eve · 8 July 2023

★★★★★ 5/5

Google

I have just let my property through the Antony Roberts office in Kew. David on the lettings side has been brilliant, one of the best I have ever dealt with. 100% recommended.

Wes · 21 March 2025

★★★★★ 5/5

Trustpilot

A great team at the St Margarets branch…

A great team at the St Margarets branch of Antony Roberts, they achieved a great sale price in a tough market. Kept me informed at every step of the sale process. So I recommend Cathrine and her team, they exceeded my expectations.

Blazer · 4 June 2019

★★★★★ 5/5

Trustpilot

Very professional and Found tenants…

Very professional and Found tenants fast. Harriet was very helpful and easy to speak to. I can not comment on the long term management yet.

Terence · 14 November 2022

★★★★★ 5/5

Trustpilot

Selling in Kew

Our house selling process lasted a lengthy period due to Covid restrictions. However at no point did we feel despondent as the staff at Antony Roberts were always professional and upbeat about the process. We particularly appreciated the speedy feedback following viewings - even if the viewing didn’t progress to a sale. The staff were very professional and gave us confidence that the ‘right’ buyer would come along. And they did! I wouldn’t hesitate to recommend their house selling services.

Ian · 30 November 2021