William H Brown Kettering reviews

★★★★★ 5/5

Google

Enio and his team are extremely helpful. They look after my house very well. They also take care of the tenants in the house. As a landlord, I am very happy with them. They are professional and also the best in kettering area. I would highly recommend them to any landlords or tenants to take their services.

Biren · 11 October 2024

★★★★★ 5/5

Google

Jess from WH Brown in Kettering, was very easy to talk too, friendly had answers to all our questions. I have meet a few estates recently and all very pushy, but Jess talk thought what was going to happen and that she would only call if it was convenient. All round great experience. Thank you Jess

Jennie · 24 September 2024

★★★★★ 2/5

Google

Can't recommend using unfortunately. They did get my house sold but communication was just terrible once the house was sold and we were into the admin stage of selling. Emails constantly being ignored, phonecalls not being returned, and to top it all off the bill came through higher than agreed and after being ignored for weeks about adjusting it my solicitor paid the extra just to get it off their desk. Shoutout though to Jess who did her absolute best for us wherever she could, and was a pleasure to deal with.

Kyle · 17 July 2025

★★★★★ 5/5

Trustpilot

Excellent service thanks special extra…

Excellent service thanks special extra thanks to Tom, William and Sarah for their help.

John · 3 September 2026

★★★★★ 1/5

Trustpilot

The state Agent special in Hull area w…

The state Agent special in Hull area w H brown sent via email Asking on sale property Fees service All chages arround £2500/- with not including Solicitors fees it mean you have totally given their pocket- They not charging the property price on commission base - I told them straight away Not satisfied Absolutely Not -

Muhammad · 18 September 2026

★★★★★ 1/5

Trustpilot

Cheated out of £5000. Disgrace.

We have just bought a property from them. We agreed to pay full asking price, cash, immediately, as long as it was a direct sale and did not go through the auction process. On completion, we were charged over £5000 for an Auction and Auctioneers fees which did not happen. I have to take legal action.

Alison · 7 August 2026

★★★★★ 5/5

Google

Lovely merisa, help me from start into the end,untill I got keys to the property . Thanks merisa, you are a star

Samuel · 11 August 2026

★★★★★ 5/5

Google

Very good experience with the property I'm renting. Thanks Merisa

Mélissa · 22 October 2025

★★★★★ 5/5

Google

Andrew at William H Brown was great to deal with. After having little luck elsewhere, he managed to get my property sold making the process smooth from start to finish. He was easy to talk to, kept me updated regularly, and made the whole process feel much less stressful. Really pleased with the outcome and would happily recommend him.

Oliver · 5 September 2025

★★★★★ 1/5

Google

Truly shocking service!!! (Kettering branch) all lovely at the beginning to get your signature then it all goes down hill. Communication was terrible, did most chasing ourselves. Moved into our property a week ago and still waiting for a call to tell us all is completed!!!!! I Had to hand over the keys to the buyer of my property as they never even bothered to ask for them.!! Begrudgingly paid for their terrible service, which I can honestly say they don’t deserve. Would never recommend or use again.

Claire · 23 December 2024

★★★★★ 1/5

Google

As a tenant I do not recommend. They both doubled billed me and failed to post payments I had made. Repairs were never done. Landlord was an absolute psycho. Absolute nightmare.

Em · 23 November 2024

★★★★★ 5/5

Google

Had my property valued by a gentleman Andrew Sharman. He was extremely polite and extremely clear with everything. I appreciate him coming out of his way at short notice. But he was very thorough about everything. I would totally recommend having him if you look to sell your property in the near future.

Ben · 3 September 2025

★★★★★ 4/5

Google

Most of my interaction with WHB were with Ethan. He was extremely helpful and informative when I listed my property for sale. I had a clear understanding of what the offering is and this made decision making very easy. Unfortunately the market hasn’t been great and as we are still happy in our property I made a decision to withdraw my property from selling but wanted to make sure I give a big shout out to Ethan and the photographer too he was great ⭐️⭐️⭐️⭐️ Thanks guys

MaBho · 12 November 2023

★★★★★ 4/5

Google

Most of my interaction with WHB were with Ethan. He was extremely helpful and informative when I listed my property for sale. I had a clear understanding of what the offering is and this made decision making very easy. Unfortunately the market hasn’t been great and as we are still happy in our property I made a decision to withdraw my property from selling but wanted to make sure I give a big shout out to Ethan and the photographer too he was great ⭐️⭐️⭐️⭐️ Thanks guys

Thebe · 24 October 2023

★★★★★ 1/5

Google

express my serious concerns and disappointment with the handling of our recent property purchase attempt. We have several significant issues that we would like addressed. Firstly, we worked diligently with your agents to provide all necessary documents and information required for the purchase. An offer was then put forward and accepted, and we were provided with a memorandum which clearly stated property has been withdrawn from . However, we were told we could pay for the surveyor once the memorandum was issued. As a result, we incurred these unnecessary costs upfront. Furthermore, we were never informed that a different offer had been made on the property until after their offer had already been accepted. When we did find out, we immediately put forward a counter-offer, but this was instantly rejected without any explanation. The lack of communication and transparency throughout this process has been extremely frustrating. We feel that we have been treated unfairly and that the transaction was not handled with the professionalism we expected from your company. We would appreciate a prompt response addressing these issues, as well as a detailed explanation of how you intend to rectify the situation. Our time and money have been wasted, and we deserve to be compensated for the costs we have incurred.

Saiif · 25 August 2024

★★★★★ 5/5

Google

By far the best service I received from Kettering Real Estate Agents. I was looking for a house to let and all other agents were dismissive of my case as it was quite unique. Not only did Alanah help us navigate the challenges of the complex situation, she also led us to the perfect property where I have happily settled with my family. I would strongly recommend William H Brown to friends and family.

Elton · 11 October 2024

★★★★★ 1/5

Trustpilot

Appalling service

Appalling service . . zero communication, poor photography, they are better off suited to the sub £200K market . . stack 'em high, sell 'em cheap approach

Graham · 9 October 2026

★★★★★ 1/5

Google

What a misinformed people. They keep ringing me once a week as they've developed themself inf I'm a landlord and got some properties to let. I've asked already multiple times to update their system - seems they don't know how to.

Bartosz · 20 September 2025

★★★★★ 5/5

Google

Andrew Sharman and Merisa came to advise on selling or letting my HMO this morning. I was considering changing it to flats. They gave clear and comprehensive advice on the best way forward and I was really pleased to have their help

Yvonne · 1 September 2025

★★★★★ 5/5

Google

very professional and very helpful

Gamushirayi · 11 June 2026

★★★★★ 1/5

Google

I would strongly advise anyone looking to sell a property to steer clear of William h Brown. My experience with them was a complete disaster, and I regret entrusting them with such an important transaction. Lack of Communication: Throughout the entire process, the estate agent seemed disinterested and unresponsive. Phone calls and emails were rarely answered, and when they did respond, it was often days later. If we had to talk to them we had to turn in their office as nobody would answer. Unreliable and Unorganized: displayed a complete lack of organization , nobody seems to know anything. Numerous attempts were made to contact our assigned property agent, Lucas, without any response. We found out Lucas had left the firm only after I had to visit the WH Brown office ( as nobody answers the phone or replies on the emails) and no one had bothered to inform us or assign a new agent. Our property's valuation was reduced by £10,000 WITHOUT our consent or prior knowledge. And other plenty numerous things they have done to us. After writing a formal complaint that had to go thru the property Ombudsman they finally came back to us , but we ended up the contract them finally. I had to write this review as even though more than a week our house is not on sale anymore with them ,. the “ For sale” sign has not been removed from our property despite multiple calls . As a property owner, I believe I have the right to decide when the "For Sale" sign should be removed. However, William H Brown seems to be indifferent to my needs and wishes, which is unprofessional and disrespectful. I am deeply dissatisfied with their service and will be seeking assistance elsewhere in the future.

Sara · 11 October 2023

★★★★★ 5/5

Google

I was recommended to use Willian H Brown and right throughout the process of finding suitable tenants for my property the agents were genuinely helpful and up front in every way. I had no problem at all with their thorough and professional approach to quickly securing an agreed tenancy with the right-minded tenants. I can only recommend their services to anyone who wishes to either sell or rent their property. It was a pleasure to engage in business with them.

Bld · 11 October 2023

★★★★★ 5/5

Google

The team at William H Brown have been fantastic over the last 18 months, as for different reasons we had a long period of tenant leaving and sale. They stayed diligent throughout and were responsive and went the extra mile in a number of ways to check things and move everyone along in the process. I completely trusted them. Thank you especially Emily and Tim - you were awesome. Have a great summer.

M · 24 October 2022

★★★★★ 5/5

Google

William H Brown, Kettering were brilliant from the off! They sold our property within 7 days of it being on the market. We also purchased a property which was under their sales. The property we are now in is fantastic and we have really settled in despite only being in 3 weeks. It really is a family home. Cheldon was always happy to assist with the updates on the move and went the extra mile to help us when we had a delivery to the new house when the move date had to be pushed back (this wasn’t William H Brown’s fault). Robin, mortgage advisor couldn’t do enough for us either and again went the extra mile to get things over line and in place for us. Dan the Branch Manager again was very helpful and professional in keeping us updated on progress. Highly recommended Branch. Thank you in helping us move into our New Family home. 10/10PositiveResponsiveness, Quality, Professionalism, Value

James · 24 October 2021