Trusted Agent profile · Kettering · Northamptonshire

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Henderson Connellan Kettering reviews

★★★★★ Excellent

676 reviews across 3 platforms

15-16 Market Place, Kettering, Northamptonshire, NN16 0AJ

Part of Henderson Connellan, see every office.

Henderson Connellan's office in Kettering, Northamptonshire, at 15-16 Market Place, is rated 4.7 out of 5 across 676 reviews on three platforms, including 579 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards, one of three awards Henderson Connellan won in 2026.

Google logo

4.7 / 5

579

Reviews on Google

This office

Facebook logo

4.2 / 5

32

Reviews on Facebook

This office

View Agents logo

5.0 / 5

65

Reviews on View Agents

This office

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Awards

The Trusted Agent 2026 results for Henderson Connellan, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Kettering office, from every platform, shown as written. First names only.

5/5

Google

Fantastic company to deal with. Very detailed reports. Always on hand to answer any questions. Nothing is ever any trouble. Extremely accommodating. Very easy booking system. Highly recommended.

Anthony · 16 July 2025

5/5

Google

Sonja was a very proffesional person to deal with i would highlt reccomend her

Jonathan · 22 June 2019

Agent replied

Thank you very much for taking the time to leave a review. From all the team at Henderson Connellan

5/5

Google

Me and my girlfriend are moving into our first property together and Henderson Connellan have made the process so easy and stress free. I had the pleasure of dealing with Connie, she is so friendly, professional and has made it even easier if I am unsure about anything. Would highly recommend Henderson Connellan to anyone!

Radfordtom · 22 June 2021

Agent replied

Thank you for taking the time to leave a review and for your positive comments regarding your recent experience with our company. Best Wishes from all the team @ Henderson Connellan

1/5

Facebook

The most unprofessional group of people I have had the misfortune to deal with. In nearly four months nobody could be bothered to return phone calls for days and sometimes weeks at a time and when I did finally get a response it was just one excuse after another. Not once did I receive any valuable feedback or advice, maybe they are just making too much money ? Who knows. The icing on the cake was when I instructed another agent to take over, ( we had to give Henderson’s 14 days notice),she visited Henderson’s while I was still under contract with them and they handed the keys over without so much as a call, text or email to me as the property owner! What would have happened if it had been a disgruntled ex ? Or someone with an anterior motive ? Unbelievable to not have so much as a phone call to ask if it was ok to hand the keys over and were we aware of it,to say we were flabbergasted is an understatement.

Jon · 10 July 2022

1/5

Google

Dealt with them a few years ago. Absolutely awful. Sent emails and they were not actioned until after I had left the property and was told that I needed to “chase” them up myself. Would definitely not recommend. Once one of the agents even …

Prabablyperfect87 · 8 October 2022

Agent replied

We are very sorry to read your comments regarding your experience with our company. We are unable to locate your file from the information within your review, we appreciate your comments are regarding an experience from some time ago, … More

1/5

Google

Its been a month since i moved out from The property and i still haven’t got my deposit back The staff in henderson connellan have been promising to send an e-mail for The past month regarding my deposit and they’re saying that the landlord …

Kacper · 8 October 2022

Agent replied

From 6th April 2007, it was a legal requirement to register a tenant’s deposit with a government backed scheme, that was designed to protect the tenant from unfairly losing their deposit. We follow this legal requirement, and all deposits … More

5/5

Google

We are renting house via Henderson Connellan Kettering around 5 years in a row. I really like how they doing their job. They always send a letter about visiting at least 1-2 week in advance. Fix Flo service very easy to use. We had …

Julie · 8 October 2022

Agent replied

Thank you for taking the time to leave a review. Kind Regards All the team @ Henderson Connellan

5/5

Google

Highly recommended estate agent..dealt with Sam ..very friendly and helpful ..brilliant service

Rijo · 22 June 2019

Agent replied

Thank you for taking the time to leave a review. Regards all the Team at Henderson Connellan

1/5

Google

Would not recommend this estate agents at all. No respect for tenants , give a time frame of between 9:15am - 18:00pm with 24hrs notice for 6 monthly inspections so you literally have to take the whole day off work as they can come anytime …

Carla · 4 October 2024

5/5

Google

Title: Exceptional Service and Warmth: A Stellar Experience with Henderson Connellan Estate Agents …

Dione · 4 October 2024

Agent replied · 20 June 2024

Thanks Dione for your fabulous review and glowing feedback - Best wishes from all the team @ Henderson Connellan Kettering

1/5

Google

Having recently asked Henderson Connellan to sell my property in Geddington for me I was gobsmacked at how incompetent they were. I was just beginning a large extension on it to double its size and asked them to market it off plan. They …

Kevin · 8 October 2022

Agent replied

We are very sorry to hear about your concerns with our company which we take very seriously. … More

4/5

Google

A change in their computer system meant they did not turn up so we could not view the property. Jamies from Henderson apologised and went above and beyond. Very lovely chap. Would deal with them again

Claire · 22 June 2023

Agent replied

Thank you for your understanding and for taking the time to leave a review. We very much hope we can be of service to you in the near future. Best Wishes from all the Team at Henderson Connellan.

5/5

Google

During a very stressful first experience of purchasing property, Giorgia and Emma at the Kettering branch provided outstanding customer service. Through a very lengthy process, we were constantly supported and always kept in the loop. Thank you ladies for finally getting us into our dream home!

Sky · 22 June 2022

Agent replied

Thank you for taking the time to leave a review and for your positive comments regarding your experience with our company. Best Wishes from all the Team @ Henderson Connellan.

1/5

Google

Very disappointed about the way they managed my move out of a property I was renting for 5 year! I was never late paying the rent! I had an issue that the landlord failed to fix for 4 years and in the end the agency was trying to make me …

Artistu01 · 19 September 2021

Agent replied

Thank you for taking the time to leave a review. To follow on from our recent conversation's at the end of a tenancy the … More

1/5

Google

Without a doubt the worst experience of my life, I have never been made to feel so little by spending My money. The experience made me feel like I was buying I used car, and to be honest that is a disservice to use car salespeople who put a …

Keeshan · 19 September 2021

Agent replied · 20 June 2024

Thank you for leaving a review and for taking the time to speak to with us again this morning. As a company we all work very hard to deliver a high level of service to all of our clients whether they be be buyers, tenants, landlords or … More

5/5

Google

Excellent experience, very professional, always responsive to our needs, correspondance with vendor and third parties always prompt, espcially Emma the sales coordinater, when, in the latter stages of the sell, would definatly recommend, the best estate agent in the area without doubt, Lee Wilkinson

Wilkie · 22 June 2022

Agent replied

Thank you for taking the time to leave a review and for your positive comments regarding your recent experience with our company. Best Wishes from all the team @ Henderson Connellan

5/5

Google

I did not buy a property through this agent but carried out some viewings. As widower I was very nervous about viewing by myself but was put at ease from the initial contact. I met a few of the staff and they were all so very helpful and …

David · 19 September 2021

Agent replied

Thank you for taking the time to leave a review, we are glad to hear our Covid systems and procedures provided you with confidence during viewings. We wish you all the best with your chosen home, please do not hesitate to get in touch if anything changes. Kind Regards All the team @ Henderson Connellan

5/5

Facebook

Bradley and Victoria have been managing our rental property for a number of years in a helpful and profession manner. I have not always thanked them for their efforts. Thank you both and the Lettings Team, keep up the good work.

Jim · 25 May 2019

5/5

Google

We sold our old house and purchased our new home both through Henderson Connellan in Kettering and our agent, Sam Shackleton, was a solid reassurance throughout the whole process. He was always available to answer any queries we had and his …

Marina · 19 September 2018

4/5

Google

I must highly praise an estate agent, something I never thought I’d do having used a number of the years however with their determination, assistance and general help on all level. From a difficult sale with complications due to purchase legal issues they were their to help, support and get to the successful conclusion.

David · 22 June 2020

Agent replied

Thank you for taking the time to leave a review . Kind regards all the team at Henderson Connellan

5/5

Google

The staff at Henderson Connellan are always so polite and helpful and are a real credit to the company. They are very efficient and communicate well (which i think is key!). I would definitely recommend them as an estate agent and they are the best around by far. You won't find better service elsewhere!!

Charley · 22 June 2020

Agent replied

Thank you for taking the time to leave a review. Regards all the Team at Henderson Connellan

5/5

Google

July 2020 we started our new house purchase and sale with the Henderson Connellan team. 9 months later we have finally moved and are in our new home. It has been a rollercoaster of a journey with some ups and a lot of downs at points. We …

Jackie · 8 October 2021

Agent replied

Thank you for taking the time to leave a review and for your positive comments regarding your recent experience with our company. Best Wishes from all the team @ Henderson Connellan.

4/5

Google

We purchased our property through this Estate Agent and they were very helpfull in negotiating the purchase price. We had a few bumbs along the way but the the team at Henderson Connellan helped us to iron them out and we eventually moved in to our dream home.

Ray · 22 June 2021

Agent replied

Thank you for taking the time to leave a review and for your positive comments regarding your recent experience with our company. Best Wishes from all the team @ Henderson Connellan.

5/5

Google

I recently bought a house sold by Henderson Connellan, Kettering. Callum B was very professional and efficient, he helped to continuously chase it through to completion and kept me updated all the way through. Would highly recommend this agent. I love my new house, thank you so much!

Louise · 22 June 2021

Agent replied

Thank you for taking the time to leave a review and for your positive comments regarding your recent experience with our company. Best Wishes from all the team @ Henderson Connellan.

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Questions about Henderson Connellan Kettering

What do sellers say about Henderson Connellan Kettering?

28 reviews from sellers, rated 5.0 out of 5 on average. For example, Marie wrote: "From start to finish, sale to completion the service was incredible. Showing people around our house the staff were polite and courteous. Marketing was ..."

What do buyers say about Henderson Connellan Kettering?

11 reviews from buyers, rated 4.9 out of 5 on average. For example, Paul wrote: "Excellent communication and service from the moment we viewed the property, to assisting us with pushing through a tricky exchange and completion. Adam and ..."

What do landlords say about Henderson Connellan Kettering?

6 reviews from landlords, rated 5.0 out of 5 on average. For example, Helen wrote: "Victoria and the rental team at HendersonConnellan managed my rental property for several years. They were consistently helpful, I had a couple of tricky ..."

What do tenants say about Henderson Connellan Kettering?

6 reviews from tenants, rated 5.0 out of 5 on average. For example, Caroline wrote: "We would recommend Victoria & the team at Henderson Connellan in a heartbeat if you were looking for agents to work with. We really appreciate their quick ..."

Has Henderson Connellan won any awards?

Yes. In The Trusted Agent 2026 awards: Henderson Connellan, Kettering won Platinum; Henderson Connellan, Market Harborough won Gold; Henderson Connellan, Wellingborough won Trusted Agent.

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