Trusted Agent profile · Keswick
★★★★★
58 reviews across 1 platform
19 Station Street, Keswick, CA12 5HH
Part of PFK, see every office.
PFK's office in Keswick, at 19 Station Street, is rated 4.4 out of 5 across 58 reviews on 1 platform.
Tell us what you need and we'll put you in touch. PFK hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Keswick.
Every review we hold for the Keswick office, from every platform, shown as written. First names only.
5/5
TrustpilotRebecca and all the members of the PFK…
Rebecca and all the members of the PFK team I have interacted with have been professional, friendly, responsive and really communicative throughout the process. I'm really grateful for their help and support whilst buying my home. I would highly recommend.
Hi, many thanks for your review & kind words. Kind regards, PFK Estate Agency
1/5
TrustpilotDisappointing experience
Very disappointed with this Agent. Communications seem to be done mostly through an app, with very little personal interaction. Often emails went unanswered and during the time we were on the market with them there were no updates, infact as stated, no communication whatsoever. Selling your house is expensive and we expected more for the fees charged. Needless to say we were unable to achieve a sale through this agent but are not deterred from trying another agent in the future. On a positive note when we were looking to buy a property 3 years ago we found Pauline extremely proactive hence why we chose PFK.
5/5
TrustpilotRebecca at pfk was great we had some…
Rebecca at pfk was great we had some hurdles to get through to see the sale go through with buying a older home but throughout she was chasing and keeping us updated Thank you
Hi, many thanks for your review & kind words. Kind regards, PFK Estate Agency
5/5
TrustpilotPFK not your average Estate Agent
PFK were selling a house in Keswick that we were purchasing. Throughout the whole process, they were very professional and supportive. A special mention must go to Chris, who kept us informed throughout and was keen to help at every turn. Thanks guys you were excellent!
Hi, many thanks for your review & kind words. Kind regards, PFK Estate Agency
5/5
TrustpilotThe staff were all friendly and…
The staff were all friendly and knowledgeable. They kept us fully informed throughout the viewing and purchase process. Excellent service.
Hi, many thanks for your review & kind words. Kind regards, PFK Estate Agency
5/5
TrustpilotBrilliant!
Our experience with PFK has been nothing but brilliant, specifically Kat who has been dealing with us throughout the whole house buying process. We are first time buyers and pretty clueless when it comes to house buying. She made everything feel simple and easy, nothing was too much of an ask, we were able to view the property as many times as we liked without feeling like a hinderance. We were told buying a house would be one of the most stressful time of our lives but with Kat’s reassurance and constant communication it has been completely stress free. Can’t thank you enough!!
5/5
TrustpilotI'm very happy with PFK!
PFK were absolutely great - getting the house onto the market quickly, doing an excellent job with the property details, managing and attending viewings and securing a good sale for us remarkably quickly. Julie, Charlie and Lesley were great to deal with and always responded quickly.
5/5
TrustpilotOur viewer Chris
Our viewer Chris, was very helpful and I’d definitely recommend PFK to any Vendor.
Hi Gary, many thanks for your review & kind words. Kind regards, PFK Estate Agency
1/5
TrustpilotPFK - Carlisle - Officious Branch Manager
The property we bought in Carlisle was being sold through PFK. Due to delays with the chain we ended up having to deal with the PFK Branch Manager. This very officious individual decided to interfere with the excellent service being provided by our Scottish estate agent, by sending in a complaint about them. Luckily she was told where to go as qualified solicitors were dealing with the various transaction. A senior PFK manager phoned to apologise and confirmed the Branch Manager would no longer be dealing with our estate agent.
5/5
TrustpilotPurchase via PFK
Always replied to any of my queries promptly
Hi Denise, many thanks for your review & kind words. Kind regards, PFK Estate Agency
2/5
TrustpilotNot as expected…
Initial contact and eventual comms - ok. Hence 2 stars. Viewed a property, submitted an offer (a lot lower than the asking given work required and amount of time already on market), received no feedback. Chased to be told vendors were considering options, only to see the price reduced (again), without any revisit to my initial offer to negotiate. Personally, I wouldn’t sell via PFK after this experience.
5/5
TrustpilotPFK Estate Agents - Carlisle Brilliant staff
Ironically, we were buying through this agent and not selling but we were greatly impressed with the immense efforts the team went to in keeping the sale on track, especially Paul Doyle who moved mountains to get the legal problems addressed. Paul saved the sale so a massive thank you to him!!
5/5
TrustpilotFantastic Service
I recently sold my house through PFK (dealing with Charlie Shaw / Julie Wilson). This was in no way a straight forward sale, there were various issues / difficulties throughout the process due to the chain (which is a common occurrence) however I think had I have sold this house privately / through a agent who does not offer after care I would have been a further 6 months of completion. My house was viewed, valued and on the market within 2 days of booking the appointment (at my wish) I had over 20 viewings scheduled within the first 5 days of my house being on the market and it was sold (STC) within 2 weeks. When the difficulties of the sale began aside from my solicitor dealing with these the agent chased these through, progress chased, dealt with queries and looked to resolve matters as quick as humanly possible to prevent further delays. I had regular updates and if I had any questions, guidance and support offered. All in all a service I couldn’t fault.
5/5
TrustpilotCumbrian adventure started with PFK! Brilliant
Just used PFK to buy a property in Wilton. great firm with a special mention to Charlie Shaw. Nothing too much trouble ans quick responses. kept in the picture all the way!. Many thanks!. Now the Cumbtian adventure begins!!!
1/5
TrustpilotUnable to arrange a viewing
I was eager to view a stunning property in the Whitehaven area and filled in all my details to arrange a viewing. After a week of no response, I called the office, provided my details, confirmed I could view on any day that was convenient for PFK and the owner. 5 days have passed and I have still not heard a peep. Appreciate that people are busy but a time frame for responses would be helpful to know.
5/5
TrustpilotVery helpful and friendly
5/5
TrustpilotFantastic service
Recently sold my house with Rebecca from the Penrirh office. She held together a very problematic chain in a very professional and positive manner. From start to finish she was attentive and calm. i cannot recommend PFK highly enough
Thank you for your kind words! It's very much appreciated. Best wishes, PFK Estate Agency
1/5
TrustpilotI haven withdrawn my property from the…
I haven withdrawn my property from the market with PFK. They didn't handle the sale well. I was to purchase a property through PFK. They lost two sales through the whitehaven branch and keswick branch. The sales person in PFK told the purchaser what offer to put in. Very unprofessional service.
Hi Miss Kenmare, We were sorry to receive your complaint yesterday and we understand that Lynne Lancaster (Head of Estate Agency) has been in touch with you. Lynne is looking into this as a matter of urgency and will be in touch with you as promised today. Kind regards Hannah Update - December 2019 - Miss Kenmare, we are delighted that we sold your property for you and the matter has since completed. Kind Regards PFK
1/5
TrustpilotWaste of time
Waste of time. Called twice to make appt to view no answer 1st time,left voicemail the second and didn’t receive a return call. Eventually spoke to someone today only to be told the property sold on the previous Saturday 3 days ago. No STC marker on the add although I was asked if I wanted to go on a reserve list so they get a second chance of commission.
5/5
TrustpilotThe Best Estate Agency In Cumbria
Brilliant service across the board, especially from the Planning Department, and their Sales Agents have in-depth knowledge of the local market. Highly recommended.
Many thanks for your kind words. Best wishes, PFK.
5/5
TrustpilotMy first experience of selling a property …
My first experience of selling a property and I received excellent service from all the team at the Keswick office. They never made me feel I was a bother although I am sure I was. We were kept updated and the knowledge of the local market proved invaluable. I would recommend them highly.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. PFK hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Keswick.
