Wards reviews

★★★★★ 5/5

Google

I had the fortunate experience of being helped To sell my lodge recently . This would not have been so easy and tomdo,without the help of Maria Meddings. She was helpful, friendly and kind at such a worrying time. Her professionalism was reassuring to me, it gave me every confidence during such a stressful period. The fact that I live in Australia made things a little stressful time wise, but nothing was too much trouble for Maria.

Cynthia · 2 April 2026

★★★★★ 5/5

Google

We have recently sold our family home with wards and they could not have made the process run smoother. Sam, Hazel and Gemma were amazing and were always at the end of the phone when needed, the entire experience was as stress free as they could have made it for is and we would highly recommend their services.- Mr and Mrs Pearcey x

Amelia · 16 December 2025

★★★★★ 1/5

Google

Avoid this dubious, untrustworthy and awful company at all costs. Wards took an alternative offer to a seller after I had instructed solicitors following acceptance of my offer. I should have known they use dubious tactics after I offered the full guide price and Wards quickly suggested the seller needed more money, despite the fact we were the only offer being considered. Following acceptance of the offer, I was asked by Wards to instruct the solicitors they recommended (they receive a referral fee) at the earliest opportunity. Two days later, Wards called and informed me they had taken another offer to the seller, bypassing our sale agreement and demonstrating a complete lack of integrity. The alternative offer was accepted, the sale fell through and I am out of pocket as a result of a desperate clamber to boost a senior managers commission. If you want to sell your home, please use an alternative firm to ensure that your home is being sold by people with a moral compass. If you want to buy a home, please avoid going through Wards, as they simply can’t be trusted.

Simon · 16 December 2025

★★★★★ 5/5

Google

I highly recommend Wards and was blown away by Hazel who made buying my forever home seamless. I was supported the whole time and kept informed by Hazel so I didn't feel overwhelmed. I've also been offered after support by Hazel who is professional, knowledgeable and so kind. Thank you so much Hazel.

J · 5 April 2025

★★★★★ 2/5

Google

I want to start this review by acknowledging Tina, the senior sales progressor, who was consistently professional, responsive, and a credit to the team. She did her job well and kept things moving where she could. Unfortunately, my experience with the rest of the team was extremely disappointing. From the beginning, Wards were unresponsive, and we found ourselves constantly having to chase for updates. Despite promising to get back to us multiple times, it often took days (even over a week) to receive confirmation about our offer, with no clear communication in between. What concerned us most, however, was the manipulative approach taken to push additional services. One employee was very upfront that she would receive commission if we used Wards’ recommended solicitors (Martin Tolhurst), which were notably more expensive than other quotes we had received. When we expressed hesitation, she told us the seller was also using Wards’ solicitors, saying this would make the process significantly smoother and quicker. Based on this, and our desire to move in as quickly as possible, we reluctantly agreed. After speaking with the seller directly, we discovered this was simply not true, he had never used Wards’ solicitors. This was a clear lie to secure a commission, which I find completely unethical. This level of dishonesty, coupled with a lack of communication and professionalism throughout, has left me with no confidence in Wards as a company. While I appreciate the efforts made by Tina, the overall experience was poor and not something I would want to go through again. I would not use Wards as a vendor, and I will actively try to avoid them in any future property dealings as a buyer.

Sam · 23 September 2025

★★★★★ 5/5

Google

I’ve had a very positive experience buying a property with wards. From the start Julie was attentive supportive and responsive, she was able to find me the perfect home which exceeded my expectations. All correspondence is professional and she is on hand for any questions queries no matter how big or small. In comparison to competing estate agents she listened to my criteria and advised/sent properties accordingly. This made it a stress free experience as I knew she had seen my vision. I cant thank her enough for finding my first home. Dealing with the mortgage side of the branch, Nick has also been fantastic at explaining everything to me, ensuring that I understand what I’m going into, communicating efficiently and ensuring candour at all times. I have felt very trusting and he has been on hand to answer any questions or confusion. Nick made sure I didn’t feel like a number or sale which helped in choosing to continue with his services.

B · 16 June 2023

★★★★★ 5/5

Google

I want to say a massive thank you to Louise for all her support and professionalism during my house purchase. It wouldn't have been possible without her hard work and diligence

John · 23 August 2025

★★★★★ 5/5

Google

Very pleased with Wards, especially Debbie, she was able to explain to me some legal stuff so I had a good understanding. It was info that I had been waiting for the solicitors to tell me for about 10weeks! Thank you Debbie!!!

Hilary · 24 December 2024

★★★★★ 5/5

Google

Wards have been a fantastic support and guide on our journey to finding the right family home. It's taken a long time and many house viewings before we found the right one. More than two years! The patience, experience and professionalism displayed throughout the process won over our trust in their services. In fact, so much so, that when we found the house we loved, at the time, it hadn't even gone on the market - but we persuaded the vendors to market it through Wards. We feel they're the best in our area by a margin and they deserved the business. So, a positive experience from beginning to end. A special thank you Julie - thank you to Wards! We'd recommend you to anyone and everyone.PositiveResponsiveness, Quality, Professionalism, Value

Ben · 25 August 2021

★★★★★ 5/5

Google

From start to finish I've felt the level of service from Julie at Wards was 100% professional and refreshingly friendly and assuring. She's been an outstanding help and source of knowledge and assurance. I found my perfect property via a generic Wards email notification and fell in love instantly with the property. Julie was wonderful and enabled me to view as soon as it came on the market and helped me step by step to secure the purchase. Which was very very much appreciated! Even though she's representing the seller, I felt just as much her client and able to reach out to her for advice all along the way. I've been more than happy with her level of service and professionalism. I'd definitely use her again. Carly Bregg Johnson.PositiveResponsiveness, Quality, Professionalism

Julia · 16 June 2021

★★★★★ 5/5

Google

Whilst I wasn't a direct client of Wards, I was part of a chain in which they were acting. Their sales progressor Debbie Ludgate was excellent in communicating information up and down the chain between the various parties and helping get this one over the line

Ben · 27 June 2024

★★★★★ 5/5

Google

Debbie Ludgate was brilliant during the sale of my property, she was always at the end of the phone and so efficient at pushing things along and keeping me informed. Thank you also to Julie at the branch who is always lovely to deal with.

Sophie · 16 May 2024

★★★★★ 5/5

Google

Julie and Nick were fantastic in helping me purchase my first property. From the moment Julie showed me the property to handing me the keys both were always available on the end of the phone or email. Although the move was quite complex they were always on hand to help and advise. Thank you again for all your efforts and would highly recommend to friends and family.

James · 16 June 2022

★★★★★ 5/5

Google

Julie Topping @ Wards is tremendously helpful and supportive . It's being a very smooth process so far. Also, Huge Thanks to Nick @mortgage matters Direct, Nick made the whole mortgage process simpler and effective. He is very competent and trustworthy.. I would strongly recommend both Julie and Nick. Thank you both.

Gaurav · 16 June 2023

★★★★★ 5/5

Google

Huge thank you to Debbie Ludgate for all her help and support. She was excellent in supporting me with the sale, constant updates, advice. Would not have gotten through without her and could not recommend her enough.

Stephen · 18 November 2023

★★★★★ 5/5

Google

The communication and attentiveness we’ve received from Julie has been absolutely first class. Julie listened to our needs and showed us properties that truly fitted our requirements. …

Amanda · 16 April 2024

★★★★★ 5/5

Google

Julie showed me around the house first and has been exceptionally helpful throughout the process. Very responsive when calling/emailing, and very nice to speak with. She has a great sense of humour and knows a lot about her profession. I went back a few times to view the property at different times and had a few different people come and let me in. They were all very helpful and very nice to talk too with some great advise of the local area. I would most certainly use wards again, not only do they have the best for sale signs but they also have amazing, helpful staff 😊😊😊😊😊

Ben · 18 December 2023

★★★★★ 5/5

Google

A pleasure to deal with Sam and the rest of the team at paddock wood, they went above and beyond on many occasions to help us secure our dream home. Always had the answers to any queries or questions and dealt with any issues In a timely manner. Thanks guys!

Ashley · 12 April 2025

★★★★★ 5/5

Google

Fantastic service. Debbie provided us with clear up to date information on the progress of our sale making the whole experience far less stressful than some estate agents I’ve used in the past. Thank you Debbie.

Goff · 21 July 2023

★★★★★ 5/5

Google

Debbie was brilliant at keeping the process on track and keeping me up to date with progress, reducing the stress involved in the sale. I would thoroughly recommend Wards . The service was provided with professionalism, efficiency and the right level of humour to make the experience as pain-free as it could be. Thank you thank you

Karen · 24 March 2024

★★★★★ 5/5

Google

Over a year ago we met with Giles and was instantly impressed with how he presented himself and the company. So we dropped off the keys with the staff at the paddock wood offices all knowing that it was going to be a while waiting for …

Frank · 16 April 2025

★★★★★ 5/5

Google

I wanted to express my heartfelt appreciation for the outstanding support and guidance ,Julie provided throughout my house search, even though I ultimately decided to pull out of the sale. Her dedication and professionalism were truly commendable, and I am sincerely grateful for your efforts. Her communication skills were impeccable, and she made me feel like a valued client, even when my circumstances changed. Julie's genuine care for our best interests was evident. Moving forward, I will highly recommend you to friends and family who may require real estate services. Your commitment to your clients speaks volumes about your professionalism and integrity. Thank you once again for being an exceptional real estate agent and for your unwavering support. Should my circumstances change in the future, you will be the first person I reach out to for assistance.

Noor · 20 August 2023

★★★★★ 5/5

Google

Just started our search , a lovely lady called Julie helped kick start the process By booking us in to see Nick the mortgage advisor (great advise not pushy). She was friendly , professional and approachable. I would say an asset to any team. Thanks Julie can’t wait to continue our search.

Emma · 16 June 2020

★★★★★ 5/5

Google

Paddock Woods Wards have been really helpful throughout our purchasing process. Sally's knowledge of the area is second to none, and we were really appreciative of the time she took to show us round several of their listed properties. Julie …

Tom · 16 April 2025