Wards reviews

★★★★★ 5/5

Google

I can’t recommend Julie Topping highly enough. From the very first viewing she was absolutely fantastic. Julie was professional, knowledgeable, and incredibly supportive throughout the entire process of finding and buying my new home. What really stood out was how approachable and proactive she was, always quick to respond to questions, keeping everything moving smoothly, and making what can often be a stressful process feel straightforward and manageable. Her understanding of the market, attention to detail, and genuine commitment to helping me find the right property made a huge difference. I always felt that Julie had my best interests at heart, and her guidance gave me real confidence at every stage. If you’re looking for an estate agent who is professional, reliable, and genuinely cares about her clients, Julie is outstanding. Thank you for helping me find my wonderful new home.

Grant · 16 March 2026

★★★★★ 5/5

Google

Big thanks to Wards for finding us a buyer for home within 2 weeks. Great process and communication. Special thanks to Julie who was always so passionate and supportive throughout, she is part of a great team with Maddie and Luke. Would use again and recommend. Very glad we didn't go with an online only estate agent.

Gary · 24 July 2025

★★★★★ 5/5

Google

Julie was invaluable in the process of purchasing my house. She offered continuous support, guidance and advice. Professional and personable at the same time, an absolute asset to the service

R · 4 August 2025

★★★★★ 5/5

Google

Everything so smooth and convenient! Julie is as great proffesinal with a huge experience, and always smiling... What else? We still haven't finished the whole process but with Julie's lead we'll do it soon.

Sebas · 12 April 2026

★★★★★ 5/5

Google

Julie and Maddie were fantastic, professional, proactive, and a pleasure to deal with from start to finish. Communication was excellent, the process was smooth, and we were supported so well throughout. Thank you!

Natalie · 16 February 2026

★★★★★ 5/5

Google

A big thank you to Jen and James who were able to find us a buyer within two weeks of us putting our property on with Wards. Moreover, they diligently followed up with our buyer to ensure that it went to successful completion in spite of various hiccups along the way within a chain. I am very grateful for their professionalism and patience, and in particular for keeping me up to date at all times in the process.PositiveResponsiveness, Quality, Professionalism, Value

Peter · 25 October 2021

★★★★★ 5/5

Google

I was one the those who had begun to think, why bother with estate agents? However, Jennifer and the team at Wards have proved their worth. Most of the viewings we got, in a tricky market, were generated by her and not simply from Rightmove inquiries. She went the extra mile to get us an offer at a good price and was always available to talk through how things were going and next steps. Jen’s enthusiasm and professionalism may change your view of estate agents too!

Harvey · 18 June 2020

★★★★★ 5/5

Google

We were very happy with Chase and the team at Wards in Stapelhurst during the course of our purchase. Good communication and care was delivered throughout the process and we are very happy in our new home.

Rob · 24 March 2024

★★★★★ 5/5

Google

Julie from Wards staplehurst and Nick from Mortgage Matters have been great through the whole process of buying our first home, and made us feel comfortable to ask questions and not less important for being a first time buyer. Definitely recommend!

Ella · 16 October 2025

★★★★★ 5/5

Google

I have to compliment Caleb. As he left me the perfect voicemail I have listened to since I have been selling my property. He was personal went out of his way to bring to my attention a new property he felt sure that I would like. Awesome Caleb you are exactly the estate agent I want to be talking to. Shame your area is just too far out for me. Chase you have new amazing too thank you for helping me.

Natalie · 24 March 2024

★★★★★ 5/5

Google

Very happy with all the information and guidance from Julie. Nothing is too much trouble regarding calls, emails and general questions regarding our purchase, all dealt with efficiently and swiftly. Thank you, John and Jane

Jane · 27 May 2025

★★★★★ 5/5

Google

Can’t rate Wards highly enough. We used them to both sell and buy a house. The service was excellent in all aspects of the process. Communication was excellent. Highly recommended.

Juliet · 7 May 2025

★★★★★ 1/5

Google

Despite taking more than 11k in commission instantaneously and us paying the highest commission rate (in comparison to its competitors), this company cannot resolve a simple £100 giftcard we were due as a result of a referral. Jen particularly made a verbal agreement over the phone ‘I promise you I will make sure you get the gift card’. This was a year ago. This shows unprofessionalism, it shows that they actually did not care. It is a matter of ownership. If you are considering working with Wards, I hope you will take into account our experience. This gift card issue whilst appearing to be a small issue is a sign of the level of support they will offer you when you are selling your home. They offered NO support until there was a potential buyer a year later. We barely heard from them. I hope the management team looks into how our situation has been handled. Ownership. This company absolutely lacks that. Given them a deadline of a year to resolve a simple giftcard issue… we have now resorted to leaving this review to share our experience.

Prof · 15 June 2024

★★★★★ 5/5

Google

The team at Wards have been amazing throughout my journey with them to sell my property. The girls are so friendly, Chase, Maddie & Jen do fantastic work and have always had a fantastic attitude and help me care for my property until it sells. Couldn't recommend them more!

Ches · 24 March 2024

★★★★★ 5/5

Google

Highly recommend Wards. Maddie and Chase have been extremely helpful, and patient with our difficult move. They stuck with us all the way through and we’re always at the end of the phone when we needed. Defiantly have gone above and beyond.

David · 24 March 2024

★★★★★ 5/5

Google

Stuart and his team are professional, friendly and very efficient. I wouldn't use anyone else to sell my home.

Alex · 19 June 2019

★★★★★ 5/5

Google

What can I say about the fabulous Chase. From our first meeting I instantly knew she was going to be the one to help me. Personable, knowledgeable and dam right lovely smiley person. Always efficient with replies to messages and phoning …

Nikki · 16 April 2024

★★★★★ 5/5

Google

Excellent service received from Chase, nothing was too much trouble for her in helping us search for our forever home even liaising with other Wards branches and agents on our behalf to book or amend viewings

Lee · 24 March 2024

★★★★★ 5/5

Google

James found us the most perfect house. All the staff at Wards have been fantastic and really helpful - would definitely recommend.

Max · 18 June 2020

★★★★★ 5/5

Google

A friendly & professional team, great customer service too!

Jade · 19 June 2019

★★★★★ 5/5

Google

Rating only, no written review.

Pavlo · 25 March 2022

★★★★★ 5/5

Google

Rating only, no written review.

Jennifer · 18 June 2021

★★★★★ 5/5

Google

Rating only, no written review.

Graham · 18 June 2021