Wards reviews

★★★★★ 5/5

Google

Henry Tucker…***** We had a great experience with Wards recently. Our agent Henry Tucker really pulled out all the stops for us..he introduced us to two properties during our search that we would never have considered beforehand. He was spot on and listened and really knew what we were looking for..he used his professionalism and expertise to create positive viewings for us. Henry is approachable, friendly and easy going and we didn’t ever feel rushed when looking at properties. Henry answered our many questions and if he didn’t have an immediate answer he would speak to colleagues or vendors and find out. Henry also recommended a solicitor to us which was so helpful. If you are hoping for a friendly and helpful contact on your property journey I’d highly recommend that you check out Henry Tucker at Wards for a positive experience. Susan Horne 😊

Susan · 16 February 2026

★★★★★ 5/5

Google

Wards birchington, in particular Henry Tucker, were brilliant at helping my partner and I in securing an accepted offer for our home. Henry was very quick and responsive and made sure we were well informed across the entire process.

Alana · 16 February 2026

★★★★★ 5/5

Google

Ellie Manning & Debbie Ludgate were absolutely the best! Ellie arranged all of our viewings and kept me update during the search process. Debbie Ludgate took over as the progressive once our offer had been accepted and kept us informed of the progression of the chain. We also used Martin Tolhurst solicitors who were recommended to us through wards. You guys all made a very stressful time a whole lot better! Well done and THANK YOU SO MUCH!

Tricia · 17 April 2024

★★★★★ 5/5

Google

We have just accepted an offer after only being on the market just over a week with Wards. Especially in the current climate we are over the moon with the process. From the valuation to the offer the team have been professional and helpful. Natalie has been with us from the beginning and kept us informed at each stage as well as Danni who has been brilliant updating us. Ellie did the showing for us and was very friendly and approachable. On a whole a brilliant team and thanks for all your help!

Bethenay · 17 June 2023

★★★★★ 5/5

Google

We viewed two auction properties with wards, as well as a normal property. We were interested in one of them specifically, but was not lucky in the process. I can not thank wards enough for the help and information given throughout the whole process. We have continued to use the services they put us in touch with; as they have been equally positive. I want to give a special acknowledgement to Henry, who showed us around the properties of interest. He was polite, welcoming, informative and helpful. We wish you all the best, and hope to deal with wards again in the future. I would highly recommend this company.

Adelle · 15 April 2026

★★★★★ 4/5

Google

Whilst we made a decision not to use Wards based on their fee structure and additional charges, we have been extremely impressed by Lucy. Her tenacity and attention to detail have been exceptional and she demonstrated a level of professionalism and maturity that was beyond her years. Even after losing a potential instruction Lucy showed a rare trait among sales people in maintaining client contact, being gracious and offering help if we change our mind.

Fiona · 10 July 2025

★★★★★ 5/5

Google

Although our sale is not yet completed, we would like to thank Ellie for the hard work she did to get viewings for us, which has now resulted in an offer. Ellie has a friendly and engaging manner. The professionalism and honesty of her advice helped us understand our options to achieve the sale we need.

Wendy · 19 December 2023

★★★★★ 5/5

Google

Debbie Ludgate has been extremely helpful as our Sales Progressor for our first house purchase and explained the process to us very clearly

Jade · 16 April 2025

★★★★★ 5/5

Google

Thanks to Lucy for all her support to my daughter and myself guiding us through the modern auction process. Sadly we were unsuccessful but hope she will continue to help us.

Valerie · 28 August 2024

★★★★★ 5/5

Google

We are just going through the process of buying our first home with Wards and Natalie Wood was instrumental in our offer being accepted through her communication with myself and the vendor. Natalie was excellent in getting us going in the right direction and providing assistance with our case.

Joshua · 17 June 2023

★★★★★ 5/5

Google

Recently sold my home with Wards. Ethan, Rachel and the rest of the team were brilliant. Fantastic communication, very helpful and efficient. Yhank you to you all. HIGHLY RECOMMEND

Louise · 16 February 2026

★★★★★ 5/5

Google

Ellie was very helpful and professional when showing us several properties. When we decided on the right home for us, Ellie was efficient and our offer was accepted within the hour. Many thanks

Kelly · 17 May 2024

★★★★★ 5/5

Google

All the staff especially Dani,Ellie and Lucy were very efficient and always willing to help and answer questions, and did a very proficient job of selling my late mothers bungalow

Clive · 14 June 2024

★★★★★ 2/5

Google

‘Nice’ people who exploit vulnerable clients. ----------------------------------------------------------------------- My mum choose Wards to market her bungalow because they “looked smart and were nice people”. She needed a quick sale on her bungalow and knew that the market was slowing down, so wanted to market the property at £500,000. She was persuaded to market at £525,000 on a FIXED PRICE CONTRACT, so Wards get paid £5,250 REGARDLESS OF THE SELLING PRICE. Wards had just increased their commission by £250. They refused to help her complete the industry standard paperwork unless she used their recommended, internet based conveyancer, rather the cheaper local one in her village. My 82 mum now had to do everything electronically. Wards receive a referral fee of £492 from the conveyancing legal firm. 16 weeks into the 20 week contract (when mum was thinking about switching estate agents) Wards advised her to drop the price to £400,000 for ‘a quick sale’ that mum had originally asked for..... Wards will still get all £5,250 commission, so they haven’t lost out (unless she switched to another estate agent). In our opinion, the sale took longer than it should have if it been marketed at the correct market price originally. As well as getting a lot less money than she was lead to believe, the delays have affected both her mental and physical health. YOU HAVE BEEN WARNED, BE VERY CAREFUL IF YOU CHOOSE WARDS ESTATE AGENTS.

Joan · 17 April 2024

★★★★★ 5/5

Google

Natalie at Wards was the consummate professional and a great help expediting our purchase. Wards were very professional and Natalie was diligent and communicative throughout the process. Highly recommended the service Wards provide as an add to.

Matthew · 17 June 2023

★★★★★ 5/5

Google

So many thanks to Sally Bryant of Wards who managed a really difficult flat sale with humour, patience and total professionalism. She kept my spirits up when it seemed never ending and kept me informed along the way- she was amazing!PositiveProfessionalism

Jean · 27 August 2022

★★★★★ 5/5

Google

We are presently on the market with Wards and although not sold yet Ellie has been instrumental in getting buyers through the door, she is professional and communication is excellent.

Anne · 17 June 2023

★★★★★ 5/5

Google

The team at Wards Birchibgton are lovely they are helpful kind. They took time to listen to what is important to us . Charlie Griggs was so polite and efficient he has good communication skills and always did what he said he would do. Best estate agents ever ! Thank you all so much.

Terri · 18 June 2018

★★★★★ 5/5

Google

Want to thank all at wards estate agents birchington branch including Debby at main office , it made our experience of buying a easy process keeping us up to date with the purchase more so than our own solicitors, we wanted to see the property on various occasions and Ella who showed us around was excellent and went above and beyond, great customer service a big thank you from me and my wife

Stephen · 21 August 2023

★★★★★ 5/5

Google

We have been looking at a Wards property and have had the absolute pleasure of being looked after by Lucy. Lucy absolutely goes that extra mile - she is a warm, fun and friendly young …

Julie · 16 April 2025

★★★★★ 4/5

Google

Sally Bryant was particularly good at her job. She was a constant contact between the vendor and us and the person to provide us with all the up to date information. Well done Sally - keep up the good work!

TRACEY · 17 June 2021

★★★★★ 5/5

Google

Victoria was very helpful and very quick to provide me with all the details with numbers and houses for my area. You don’t always need to trawl the internet when you call a good estate agent. Highly recommended and thank you. Mario Yiasoumi.

Mario · 17 June 2020

★★★★★ 5/5

Google

Sally Bryant was fantastic at making sure the deal was done. WILL whom I spoke to when making the initial enquiry was extremely helpful. Kesi was always a pleasure to speak to know the phone. Thanks guys.

Paul · 17 June 2021

★★★★★ 5/5

Google

Just exchanged and about to complete on my dad's house Sally Bryant has been excellent in this process keeping us in the loop at all times particularly during the pandemic .... Thank you!

Amanda · 17 June 2021