Trusted Agent profile
★★★★★
56 reviews across 2 platforms
Jennings and Barrett, 104 Station Road, Sidcup, Kent DA15 7DE
Jennings and Barrett's Kent office at Jennings and Barrett is rated 3.2 out of 5 across 56 reviews on two platforms, including 51 Google reviews rated 3.5. The 5 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Kent office, from every platform, shown as written. First names only.
5/5
GoogleFeel compelled to leave an excellent review for Gillian of Jennings and Barrett letting. She ensured our home was repaired and made safe in record time. Kind caring and professional lady. Thank you Gillian!
Hi Penny, thanks very much for your lovely review of Gillian, we appreciate you taking the time to share your feedback and are glad to hear that you have had a prompt repair! We will pass this into Gillian. Take care, Jennings & Barrett
1/5
GoogleHave you noticed 8 out of their 9 last reviews are one star? Most businesses, when they notice a huge drop in their average score, will analyse why and fix the root cause. If you google them on companies house almost all the directors have the same surname, strongly indicating that they’re not there on merit but through nepotism. Just speculating, but that’s what logic would suggest to most, meaning the average level of their directors is lower than the general average simply because they’re not there on merit, which will always cause long term issues. Some of us managed to progress our careers without benefiting from nepotism. Given they don’t read emails, and refuse phone calls, my only means of reporting an issue is via a Google review. The balcony behind my flat has clearly moved. It now all sinks to one side and there are cracks everywhere. Reported this multiple times over the last couple of years and they ignore it As a consequence of their complete lack of action (apart from a couple of dodgy surveyors who say one thing to me then the complete opposite in their report. Highly suspicious), my flat is slowly being destroyed by its constant movement, and all the flooring is uneven. This is the very definition of subsidence. I cannot believe that they refuse to see this issue. It’s completely unethical and ruining my property. And when you explain that it now also impacts the flooring of the communal shared hall, which proves it’s not isolated to my flat (therefore I’m not liable), and the same for the shared balcony, they cannot read my email and constantly misunderstand it (see how I’ve written it here? Very easy to understand, isn’t it?), and due to this constant misunderstanding of my email, caused by a lack of reading comprehension on their part, I had to keep explaining it again because the agent simply didn’t understand. Then, given they forced me to keep explaining, they had the nerve to tell me I email too often and could only email once a day. It is absolutely unbelievable. I’ve never been through anything like this in my life. It completely destroys your mental health and all they do is play victim when you call out their incompetence and abhorrent behaviour. Will you finally do something about this? Are you going to constantly misunderstand my plain English then blame me when I have to explain again? My god. These guys. If I could leave them 1000 one star reviews I would. It would be well deserved Edited to reply to their reply; if you put the same effort into running your business, and put the same effort into answering emails, that you do when you get defensive over a negative review, then you wouldn’t have so many negative reviews, but you lack the intellect to see the irony and the self fulfilling prophecy you’ve become 🤷🏼 Tbh I haven’t even read your reply as I already know what it will say. No depth to you guys. It’s all so predictable
Dear Chris, we are a small , family owned business, so the Directors are family and have invested their own money is the business. Bad reviews are disappointing. Yours particularly because we have , on the instruction of the residents management committee (RMC) who make the decisions, arranged a suitably qualified surveyor to investigate the issue you have reported. We have spent considerable time explaining to you their findings, you are in contact with the surveyors who are monitoring the situation. It is not in our interests , the RMC interests or the surveyors to ignore any issues. We have suggested that you seek your own advice. If there is a conflict with the advice the surveyor is providing the RMC then they will consider what action needs to be taken and of course pay the cost of that report. The RMC cannot spend more leaseholders money if there is no issue. We know this is frustrating for you. Please do take the appropriate legal advice. Small businesses can be damaged by google reviews that are inaccurate, like this one.
1/5
GoogleThis management company is very irresponsible and uncaring of the people and property that they are supposed to manage. We pay enormous management fees and yet our common areas are suffering from damp walls, damaged fire doors, shabby floors, poor lighting and if there is light, the cheapest of fixtures. The exits and fire doors are unlabeled. Delivery people are always getting lost because the building names are inadequate. I honestly don’t know why they are hired to manage our complex. They are uncaring and disrespectful to the residents and the people who work on the property. Are they incompetent or deliberately blind to the needs of the residents and buildings?
Hi Nina, thanks for your comment. Contrary to the details you have provided in your comment, your development pays below the average service charge in London, benefitting from our expertise and extensive network of high performing, good value contractors. Please note that we only manage in line with the instructions that we are provided by our client, a board that are elected by all of the leaseholders. As a listed development with communal facilities, the finances are managed sensibly, and construction/maintenance works are complex. This was explained to residents in March's General Meeting, and we request that you refer to those minutes if you were unable to make the meeting yourself. In addition, A Director from your development has recently written to you via email, we also request that you refer to this email who support the communication we’ve had with you. We take health and safety seriously as a business, with our Property Managers having an app for the completion of on-site inspections and tracking compliance. Your Development has a detailed maintenance plan and an active, capable board who take their role seriously, and your new Property Manager, having been with our company for almost 10 years, is capably experienced and knowledgable, recently being scored a 5/5 by clients within her portfolio for levels of trust, as did your previous Property Manager. As a business we were also scored extremely highly in comparison to experiences of previous managing agents for value, responsiveness, service delivery and trust. These scores have been published and can be seen here: https://jbltd.co.uk/hubfs/Feedback%20reports%202025/Large%20Estates%20-%20Directors%20Feedback%202025.pdf We understand that you have a number of frustrations relating to your individual unit that are outside of our control, and regret that we are not able to help you solve these issues. We've advised you multiple times to seek independent advice and to share this with us once you've completed it. We have also referred you to LEASE for additional support as a Leaseholder. We look forward to you sharing this advice. Kind regards Jemima Marketing & Communications Manager, Jennings & Barrett
1/5
GoogleAppalling absolutely ridiculous. We had them for two years on our development and thank God we’ve my Development has Switched To a new management company. Everything You emailed them or made a complain They would acknowledge say it was being dealt with and nothing happened. Their communication was appalling the follow-up J&b are an absolute joke and then we’ve just had fire doors inspected and repaired. Whoever they got in the biggest bunch of Cowboys. There must be on the same level People avoid this property management company. They are an absolute joke. They’re about as Good as a chocolate teapot they’re an absolute joke. AVOID !!
5/5
GoogleI’ve had a fantastic experience with Jennings and Barrett. Their professionalism and dedication to the job has really stood out to me. Their team has always been approachable, responsive and willing to go the extra mile to ensure everything runs smoothly. They’ve done an excellent job bringing our block up to speed with current fire, health, and safety regulations, demonstrating their commitment to compliance and the well-being of residents. Their proactive approach and clear communication have made the entire process seamless and I would happily recommend them.
Thanks very much Dave! We take great pleasure in restoring developments and helping make homes safe and comfortable again.
5/5
GoogleDue to my Mum's poor health we had to place her flat onto the market in July 2023. Katie and Penny were very efficient and ensured we were kept informed throughout the whole sales process. I would highly recommend using this local independent estate agency.
Thank you Kathy. We hope your mum is settled in her new home . Please send her our best wishes.
1/5
GoogleIf I could give 0 stars, I absolutely would. This company has ignored countless emails and calls regarding problems with my tenancy since the start of my tenancy 2 years ago. Unless you're filling the companies pocket with money, you will get the smallest; if any amount of common courtesy or professionalism.
Hi Lenny, I have attempted to phone you in relation to your comment, as we have not been able to locate any emails received from the email address attached to your tenancy in our systems. Please can you send all emails to property@jenningsandbarrett.co.uk so we can investigate why you haven't received emails? This is the only address that tenants should be using to report property issues to. I will note that it looks as though our team have been able to successfully make contact with you in regards to arrears that have accumulated on your property, and can see that they've provided you with empathic, appropriate advice in regards to resolving these. They are urgently awaiting an update from you on this matter.
1/5
GoogleI am extremely disappointed with my experience with Jennings&Barret . Despite receiving confirmation for a viewing appointment, I arrived at the property to find no agent present. First, someone said a viewing was taking place inside the property and asked me to wait outside. After waiting for 30 minutes, I called again and was then told there was no appointment scheduled for me. On a rescheduled visit the next day, the agent still failed to show up without any prior notice. When I contacted the office again, I was initially told there was no appointment scheduled. Only after further investigation was I informed that the agent was sick and will not be coming to show the property. And asked me to reschedule the appointment for next week. This lack of communication and professionalism is unacceptable. I have never encountered such issues with other real estate agents. I would not recommend this agency to anyone.
We are really sorry this happened. I personally checked yesterday with my colleague that they would be there today. That person was sick and failed to advise the Saturday staff . It should not have happened and our systems failed. We are a small business and it is always disappointing when we let someone down like this . We will be sending you a shopping voucher as an apology. I understand that today you didn't wish to wait for someone to get to the property. If you do want to view the property still my colleague will call you Tuesday to arrange this.
1/5
TrustpilotI want to give “No Stars” but that…
I want to give “No Stars” but that doesn’t appear to be an option. They cannot possibly remain in business for much longer? Just a joke. Inexperienced rude staff. Zero accountability. The Annual Accounts they produced for our Estate are laughable. They don’t know how much they have spent or on what. DEPLORABLE.
1/5
TrustpilotJennings and Barret: Worst Block Management Ever
Jennings and Barret manange the block my flats are in. They have failed to have a leak repaired since January. They do not return calls, they do not reply to emails and they do not act promptly to urgent situations. Do not appoint them your block management, and do not buy or rent a flat in a block that is managed by them.
1/5
GoogleWorst agency I had to deal with, the agent Alicia was very unprofessional, unresponsive and unhelpful. I do not recommend it at all! In response to your reply: That's funny because I dealt with her two weeks ago
Alicia has been with us just one week. It’s never easy starting a new job. However, it is a shame that you and your friend decided to post 1 star reviews when our lettings team went out of the way to assist you with viewings . We are not able to let properties to potential tenants if they cannot pass the appropriate referencing process. We will advise all potential tenants of this. We wish you luck in finding a home, Kind regards Jennings and Barrett
1/5
GoogleThey will do the bare minimum and spend all of your service charges to make their lives easier. So if your building for example doesn't need an esw1 form they will pay for one (with your money) rather than challenge. If you need proactive drain maintenance they may take two years, tell a few white lies and still not manage to get the job done. I'm quite sure one of our three property managers never visited the site. I will not begin to share the evidence of kickbacks with contractors, poor quality control and defensiveness about their approach. My favourite example is the planning of the replacement of a fob system where they sent the fobs to building A, but replaced the fob entry system on building B. Basic communication with contractors missing. Proceed with caution.
1/5
GoogleNever felt so desperate and neglected when dealing with an agency. Avoid. Edit in response to reply: This is the first I'm hearing that we did not meet tenancy requirements as we were never informed of any requirements or told why our application was rejected despite repeated phone calls and emails asking for updates (which were ignored). We were also told our application was sent right away with no issue, but you're now suggesting you either did not send it or advised the landlord not to agree to it? This review is the most contact we've had from you throughout the whole process. Disgusting behaviour.
Dear Annalise, We did everything we could to help you with regards taking a tenancy including facilitating a viewing after we had closed viewings. It is difficult for letting agents . There are just not enough properties available. However, if a potential tenant cannot qualify by passing the required referencing process, we have a duty to the landlord to not progress that tenancy. We are disappointed that you make this our fault when we went out of our way to help you .We wish you luck in finding a home. Jennings and Barrett Response to your further comments We provide standard information that explains the process. Referencing is carried out by an independent body. We advised that you did not pass, but that you must contact the referencing agency for any further information .
1/5
GoogleTried to view a property recently. Didn’t respond to my first email so I called them to arrange a viewing for 4:30pm on Jan 8th as someone had cancelled for that time and they took my name, number and email and said it was confirmed. I went to the property, although I didn’t hear anything from anyone to say they were on the way which I found weird because in my experience any professional estate agents has always called or texted beforehand to confirm they’re on the way. 4:30 came and went and I didn’t hear from anyone, no one showed up, I called multiple times and left a voicemail whilst standing in the rain and up till now no one has called me back to apologise. I left my job early that day because I was very interested in the property. Honestly, the most unprofessional estate agent I’ve ever dealt with.
Hi Kenny, We are sorry that you think we didn't attend to allow you to view the property.Our system automatically sends a reminder e mail when the viewing is put into our diary and I can see that this happened, so please check your junk e mail ( we have no control over e mail settings). David was showing people around from 3.30 pm until 5.15 pm. When nobody arrived at 4.30 he called the number that we had on record , as other potential tenants had got lost trying to find the correct entrance. David was unable to get back to the office on Saturday evening to pick up messages. The property was very popular and we have taken a holding deposit but will readvertise if it becomes available again. We wish you luck in your hunt for a property to rent . Jennings and Barrett
5/5
GoogleI've been working in property for almost 30 years and I've dealt with numerous agents, most of which are shockingly inapt. I've been a client of Jennings & Barrett for 5 years+ and I've only ever received quality honest service at the right price. The team are efficient and the tradesman when required do what they say they'll do at a realistic fee. Having a good agent managing your portfolio makes a big difference when dealing with numerous tenants in numerous locations. I highly recommend Jennings & Barrett.
Thank you for your lovely review Danny.
5/5
GoogleJennings and Barrett has been very good to us. They are very approachable looked after their tenants. David Oyegoke has been helpful, considerate and nice lad. Would definitely recommend Jennings and Barrett.
Thank you for your kind review Jose. We agree, David is lovely .
5/5
GoogleExcellent service and response time
Thank you both for your kind feedback! We try to be as responsive as possible, it's a gentle balance between being able to keep fees lower vs. delivering the service levels people would prefer, plus the complexity levels of a lot of what we have to deal with. I'm very glad we have been able to provide you with an excellent service! Feedback like yours is really beneficial to a small business like ours, so your time to complete this is really appreciated. - Jemima, Jennings & Barrett
1/5
GoogleWould not recommend this company to manage your building or block of flats. The communal halls are absent of fire extinguishers for a long time, the grounds are poorly managed, when reporting criminal activity has occurred on the premises to the Jennings and Barrett they could not even be bothered to return a phone call. The gardeners they employ arrive for 10 mins and leave, the place looks a state! The guttering system has been broken so long that water is running down the building and created damp which has turned to mould, this has resulted in the bedroom becoming uninhabitable. Through no option remaining we have had to involve environmental heath to take over this case. This issue has been on going for nearly 2 years, I have seen the management company here physically once! No contact by the block management has ever been received by us, they must have spent their yearly budget on noise complaint letters. This complaint is in no way a representative of Capitol Estates who manage the flat, although slow in their process have been very helpful once prompted.NegativeResponsiveness, Quality, Professionalism, Value
Hi James, We apologise for the unsatisfactory experience you have had. We have been advising your landlord , along with all of the leaseholders at the development of the works required to the property over a number of years . The leaseholders will need to pay for this work. We cannot spend leaseholders money that we do not have . The removal of fire extinguishers from common parts was as requested by the independent fire risk assessment and this information should be communicated to you by your landlord. I hope that this explains the difficulties we have with regards meeting the leaseholders expectations for very low maintenance costs and the Freeholder obligations as per the lease. It is typical that the agent gets caught in the middle. We hope this clears things up for you. All the best Jennings & Barrett
1/5
TrustpilotAbsolutely terrible estate agent performance
Absolutely terrible performance, poor photographs which they then blame on the occupants instead of taking responsibility, and as a result, no viewings. If you need to sell your property, find a trustworthy agent. This company deserves to be sanctioned
1/5
Googlein the last few months i have enquired about two commercial properties that were put on the market on the same day i contacted.....when i called i was told i would get a call back..never got a call on both occasions... worst Estate agents i have dealt with
Dear Raj, Further to my message below, we cannot find any inquiry from you and you have not contacted us again. We do not believe that you have contacted us to arrange to view any properties. Perhaps it was a similarly named agent who also operates in the area? We would be grateful if you could check this. We do have some commercial properties advertised that will be available and we have waiting lists for these . We will contact prospective viewers once we can show them. Please contact us if you would like to be added to the waiting list. Dear RM, I am sorry, we are very disappointed that this is your experience. It would be useful if you could e mail us at property@jenningsandbarrett.co.uk . We cannot identify any calls or incoming enquiries that would match your initials here but we will look into the matter and would like to be able to properly respond. Joanna, Director
5/5
GoogleMy recent viewing with Penny was satisfactory. Their responsiveness, knowledge, and professionalism made the process effortless. Highly recommended for anyone seeking top-notch service in real estate.
1/5
GoogleAvoid if you can, as a Tenant everything was ok until I tried to get my deposit back after the tenancy agreement ended. The flat was left very clean and not problems on the check out. Then they asked me an invoice of a professional cleaner that was not on the contract, they wanted to take money from my deposit for not reason. I asked many times for them to explain the problem so I could solve it. But they never did because there was no problem, they just wanted to try to take my deposit for not reason what I find dishonest and unlawful. Luckily, I know my rights and after a couple of letters they had to return the money but it was a waste of time. I think this dishonest company always try to take money from your deposit and if you let them, they will take it all.
Hi Charlotte, We apologise for the experience you've had but we work on behalf of the landlord. We have to take the landlords legal instructions with regards to the return of deposits. We ensured that you were aware of how to raise a dispute. This process is carried out by an independent body and they make a ruling that we must follow. All the best Jennings & Barrett
5/5
GoogleMy wife and I just completed the sale of our first home and want to thank the team at Jennings & Barrett for their help over this time. We had been renting accommodation through Jennings for several years before we bought our 1st home. We chose a place that was on the market through Jennings because we know and trust their work and their team of people. The transaction was simple and hassle free for us. A particular mention for Katie at the Sidcup branch who helped us in the very beginning. We are very thankful for their service and continue to recommend them to family and friends who wish to rent, sell or need management of their property. Dan - Dartford
Hi Dan, Thank you for your fantastic review and you are most welcome. We're so happy to have helped you through the years and excited to get you in your first home! Katie will be thrilled with your comments. We hope to work with you again with any future properties. All the best Jennings & Barrett
1/5
TrustpilotAwful management!
Awful management. Not contactable after weeks of trying. Poor communication regarding service charge, quick to get solicitors in. Will leave you with a CCJ and paying 4 times the service charge via court.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Jennings and Barrett's Kent office has 56 reviews across two platforms: 51 on Google, 5 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Jennings and Barrett is rated 3.2 out of 5 across all 56 reviews, and 3.5 out of 5 on Google from 51 reviews, checked 9 October 2026.
Jennings and Barrett, Jennings and Barrett, 104 Station Road, Sidcup, Kent DA15 7DE.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.