Trusted Agent profile
★★★★★
28 reviews across 2 platforms
The Parade, Sevenoaks Road, Otford, Kent TN14 5PJ
Ibbett Mosely's Kent office at The Parade is rated 4.2 out of 5 across 28 reviews on two platforms, including 6 Google reviews rated 3.5. The 22 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Kent office, from every platform, shown as written. First names only.
5/5
TrustpilotGail and Deborah were fantastic in…
Gail and Deborah were fantastic in their support of the sale of two houses for us. Throughout the entire process they kept us updated, negotiated on certain aspects with extreme professionalism and were really invested in our move going above and beyond on so many occasions. A really personal service which is what we wanted, I would wholeheartedly recommend Ibbett Moseley
5/5
TrustpilotGreat service and lovely staff
My husband and I recently sold our house through Ibbett Moseley. From the very beginning, they were efficient and friendly and made the process very smooth. They booked in viewings on the very first day the house went on the market. They always answered emails and picked up the phone. Our house sale got a little complicated with 7 houses in the chain, but Ibbett Moseley kept us informed throughout and made the experience a lot less stressful that it could have been! Thanks to them, we are in our new home for Christmas! Would recommend to anyone.
5/5
TrustpilotProfessional, personable, exceptional communication.
We recently bought a house from Ibbett Mosely and had such a fantastic experience. From my first phone call to Tracy to find out more information about the house to exchanging and completing we couldn’t have asked for a more professional, personable and communicative team. Deborah’s communication was exceptional, she worked so hard to make sure the sale went through at a time that suited both her buyer and us. At times when we thought the chain might wobble Deborah went out of her way to reassure all parties and make sure we were all on the same page, if it wasn’t for Deborah I think we would still be yet to exchange as she really pulled the whole chain together. I would recommend Deborah and her team to anyone who asked, they are just brilliant. We would use them ourselves if we were to ever move (which we won’t as the house they found us is so wonderful!)
5/5
TrustpilotProfessional and helpful service.
I cannot rate Ibbett Mosley’s West Malling office highly enough. Deborah and Jules were extremely helpful and professional throughout the whole process. They were working under very difficult conditions because of Covid 19 and the March 31st stamp duty deadline. However, they achieved a very good price for my property and offered great service throughout. I will definitely use them for any future property transactions.
4/5
TrustpilotJules was great and always very helpful…
Jules was great and always very helpful and accommodating. She dealt with a number of challenges on our purchase and was supportive throughout. A wonderful friendly team at West Malling.
Many thanks Angela it was a pleasure to deal with you.
5/5
TrustpilotOur sale was in safe hands!
Deborah and the team have been brilliant from the moment we spoke to them right up until the completion of the house. We were outside of the area and had to sell remotely during the pandemic. They handled everything smoothly and with COVID safety in mind. We cannot thank them enough for their professionalism and warmness.
1/5
GoogleThe lady was unprofessional and out of touch, gave valuation way below other agents. Got to wonder just who she is working for?
5/5
Trustpilot5 star service highly recommended
Can’t recommend Deborah and her team enough. Provided an excellent service selling our house in double quick time for the price we wanted. If you are thinking of selling your house I wouldn’t hesitate in getting in contact with the West Malling office.
5/5
TrustpilotFantastic Service!
We used Ibbett Mosely (West Malling) to sell our house in Leybourne. We achieved a quick sale at the full asking price. Deborah and her team couldn’t have been more professional and attentive through the whole transaction. We would highly recommend them to anyone.
5/5
TrustpilotUtterly brilliant from start to finish.
Utterly brilliant from start to finish particularly Gail Lee. We had fantastic communication all the way through the sale and couldn't recommend the whole team at West Malling enough.
5/5
TrustpilotI used Ibbett Mosely twice
I used Ibbett Mosely twice - to purchase my house and to sell it. So great was the service I received when I bought my home that I used them again six years later to sell. Best agency in the area by a mile. I would not hesitate to recommend the team in West Malling - efficient, friendly and professional.
Thanks very much for your review Liesa, it was a pleasure to help you.
5/5
TrustpilotHelpful and knowledgeable
I’m searching for a property so I’m speaking to a lot of agents but Ibbetts responded really quickly gave great insight into the property and the area. I’m not a great ‘reviewer’ but was impressed so hence this endorsement. Given my experience as a homebuyer I would most definitely sell through them.
Thanks for your kind words Will. That is really good to hear. We hope you have managed to find a property now and had a good purchasing experience.
2/5
TrustpilotDisappointed with Ibbett Mosely and wouldn’t use again to sell
Used Sevenoaks branch to sell a property last time and was excellent. Decided to use again, given previous experience and brand reputation but was disappointed and felt like was mostly chasing.
5/5
Trustpilot5 Stars!
We just want to say thank you to Deborah and the team at Ibbett Mosley in West Malling. We have recently sold our house with them and throughout the process they were professional and efficient.
5/5
TrustpilotFantastic service from Ibbett Mosely
Fantastic service from Ibbett Mosely, West Malling. Deborah, Gail and Bev accompanied all the viewings and kept us up to date. Had offers of full asking price in 15 days. Was great to be able to pop into the office for reassurance. Would definitely recommend.
5/5
TrustpilotI couldn’t of asked for a better estate…
I couldn’t of asked for a better estate agents from the minute they did the valuations, they went above and beyond to provide exceptional service. The viewing were extremely well managed and the staff in the offices were so polite, kind and considerate when arranging the details. Deborah did an outstanding job at the time of accepting an offer and handled all negotiations to to a quality that I cannot even describe, it was faultless. She made every effort to find the best buyer and kept me updated every step of our process.
1/5
GoogleHad booked a property viewing for a Saturday so my husband could view with me. Contacted at 8:30am the morning of the viewing, estate agent wanted to cancel because the office hadn't looked at her diary, she had some viewings across the road at that same time. No apology for the cancellation. Was very rude about trying to rearrange, just dismissed us because she'd been told we hadn't sold our property yet. Put me completely off dealing with them.
1/5
TrustpilotA company that Practices illegally
A company that Practices illegally, the Vendors or buyers are not important to the people who work for them.
1/5
TrustpilotIbbett Mosley tried to sell me a…
Ibbett Mosley tried to sell me a property which they had no right to market as no diligence had been done on the seller-who had no right to sell. 3 months in and still no formal response to my complaint
We are very sorry to hear you have had this experience with one of our offices. Our Sevenoaks branch now have a new manager who can assist you on 01732 452246.
5/5
TrustpilotAbsolutely fantastic!! 5*
We used Ibbett Mosely as our estate agents to buy our very first house. Some other estate agents put us off straight away even before viewing the house because they were so cold and extremely unfriendly, but Deborah from Ibbet Mosely had such passion and care and made us fall in love with our house from the start.
5/5
TrustpilotA fantastic team all round at the West…
A fantastic team all round at the West Malling branch could not have done without them thank you all so much for your help and professional guidance
Thank you for your review, we appreciate your kind words and are pleased you are so happy with our service.
5/5
TrustpilotVery professional
Very professional. A step up from the other Estate Agents we worked with.
Many thanks John
5/5
TrustpilotThe staff at West Malling branch are…
The staff at West Malling branch are very kind and helpful always.
Thank you for your kind review, it was a pleasure to help you both.
5/5
TrustpilotBrilliant helpful friendly and…
Brilliant helpful friendly and professional A pleasure to do business with !!!.
Thank you for your kind review, it's always a pleasure to work with such wonderful vendors like yourselves. We hope you are enjoying your new home.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Ibbett Mosely's Kent office has 28 reviews across two platforms: 6 on Google, 22 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Ibbett Mosely is rated 4.2 out of 5 across all 28 reviews, and 3.5 out of 5 on Google from 6 reviews, checked 9 October 2026.
Ibbett Mosely, The Parade, Sevenoaks Road, Otford, Kent TN14 5PJ.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.