Ibbett Mosely reviews

★★★★★ 5/5

Google

A huge thank you to Lulu, Trudie, and Greg for their outstanding work on our home purchase! The team made the entire process stress-free by providing us with regular updates every week, so we always knew what was happening. We truly appreciated their transparency and dedication. Additionally, it was always a pleasure having house viewings with Lulu. Her professionalism and extensive knowledge of the properties really stood out and made the experience even better. I highly recommend this amazing team for anyone looking to buy/sell a house!

Irina · 15 September 2024

★★★★★ 5/5

Trustpilot

Gail and Deborah were fantastic in…

Gail and Deborah were fantastic in their support of the sale of two houses for us. Throughout the entire process they kept us updated, negotiated on certain aspects with extreme professionalism and were really invested in our move going above and beyond on so many occasions. A really personal service which is what we wanted, I would wholeheartedly recommend Ibbett Moseley

Peter · 28 October 2024

★★★★★ 5/5

Trustpilot

Great service and lovely staff

My husband and I recently sold our house through Ibbett Moseley. From the very beginning, they were efficient and friendly and made the process very smooth. They booked in viewings on the very first day the house went on the market. They always answered emails and picked up the phone. Our house sale got a little complicated with 7 houses in the chain, but Ibbett Moseley kept us informed throughout and made the experience a lot less stressful that it could have been! Thanks to them, we are in our new home for Christmas! Would recommend to anyone.

Christina · 19 December 2022

★★★★★ 1/5

Google

Extremely Disappointed, Unacceptable Communication and Serious GDPR Breach Our experience with this estate agent has been nothing short of frustrating and deeply concerning. While they were responsive and attentive when dealing with the buyer, their level of communication with us, who are equally important in this transaction, has been completely inconsistent and unprofessional. Since 12th March, we have received no updates or responses from the agent, despite sending multiple serious and urgent emails. This lack of communication has left us completely in the dark about where we stand. As a result, we are now incurring financial losses of over £6,000 per month since February, with no clear direction or accountability from the agent. To make matters worse, we were shocked to learn that the agent shared our financial advisor’s contact details with the seller without our consent, and even more disturbingly, disclosed sensitive financial information, including our mortgage lender’s name and the amount of the mortgage. This information was only known to the agent and our financial advisor, making this a clear and serious breach of GDPR. The seller has since directly contacted our mortgage broker, something that should never have been possible under professional and ethical conduct. Despite all of this, the agent has failed to respond, even after being sent an urgent email over two weeks ago, explicitly highlighting the financial impact and the need for immediate action. We are now in the process of escalating this matter to relevant governing bodies and higher authorities to report the unacceptable level of service, gross mishandling of personal data, and ongoing financial harm caused by their negligence. This has not only been unprofessional, it has been deeply damaging, and we strongly advise others to proceed with extreme caution.

Tejinder · 4 May 2025

★★★★★ 5/5

Trustpilot

Professional, personable, exceptional communication.

We recently bought a house from Ibbett Mosely and had such a fantastic experience. From my first phone call to Tracy to find out more information about the house to exchanging and completing we couldn’t have asked for a more professional, personable and communicative team. Deborah’s communication was exceptional, she worked so hard to make sure the sale went through at a time that suited both her buyer and us. At times when we thought the chain might wobble Deborah went out of her way to reassure all parties and make sure we were all on the same page, if it wasn’t for Deborah I think we would still be yet to exchange as she really pulled the whole chain together. I would recommend Deborah and her team to anyone who asked, they are just brilliant. We would use them ourselves if we were to ever move (which we won’t as the house they found us is so wonderful!)

Cia · 26 March 2021

★★★★★ 1/5

Google

If I could give zero stars I would. I called to cancel a viewing which was quite last minute and apologised for the short notice. I was called by Gregory Charteris who berated me for cancelling at short notice and tried to make me feel guilty that the vendor had gone to the trouble of cleaning his home. His behaviour was appalling and I don't think he would have spoken to me this way if I were a man. I have tried contacting Ibbett Mosely to raise my concerns about this unprofessional behaviour, but have had no response.

Katharine · 14 December 2024

★★★★★ 5/5

Google

We had a wonderful viewing experience with LuLu. As far as agents go she was exceptional, she showed us around two homes in an informative and knowledgable way that did not feel salesy at all. She knew so much about each home and its respective area too, we haven’t made a decision but would feel very comfortable offering and proceeding with her, as she was such a dream to work with. People like LuLu are hard to find in the property industry, she is a real credit to this company.

Tanya · 14 December 2024

★★★★★ 5/5

Google

Many thanks to Greg, Trudie and Lulu in the Borough Green office for being so friendly, helpful and informative… We agreed an acceptable price very quickly and all “probate hurdles” were negotiated in a timely manner. This made what could have been a painful and emotional experience altogether more bearable! We would definitely recommend Ibbett Mosely’s Borough Green team!

Simon · 14 April 2023

★★★★★ 5/5

Trustpilot

Professional and helpful service.

I cannot rate Ibbett Mosley’s West Malling office highly enough. Deborah and Jules were extremely helpful and professional throughout the whole process. They were working under very difficult conditions because of Covid 19 and the March 31st stamp duty deadline. However, they achieved a very good price for my property and offered great service throughout. I will definitely use them for any future property transactions.

Colin · 22 February 2021

★★★★★ 4/5

Trustpilot

Jules was great and always very helpful…

Jules was great and always very helpful and accommodating. She dealt with a number of challenges on our purchase and was supportive throughout. A wonderful friendly team at West Malling.

Angela · 11 February 2020

★★★★★ 5/5

Trustpilot

Our sale was in safe hands!

Deborah and the team have been brilliant from the moment we spoke to them right up until the completion of the house. We were outside of the area and had to sell remotely during the pandemic. They handled everything smoothly and with COVID safety in mind. We cannot thank them enough for their professionalism and warmness.

ELAINE · 24 March 2021

★★★★★ 5/5

Trustpilot

5 star service highly recommended

Can’t recommend Deborah and her team enough. Provided an excellent service selling our house in double quick time for the price we wanted. If you are thinking of selling your house I wouldn’t hesitate in getting in contact with the West Malling office.

Peter · 7 September 2021

★★★★★ 5/5

Trustpilot

Fantastic Service!

We used Ibbett Mosely (West Malling) to sell our house in Leybourne. We achieved a quick sale at the full asking price. Deborah and her team couldn’t have been more professional and attentive through the whole transaction. We would highly recommend them to anyone.

James · 25 March 2021

★★★★★ 5/5

Trustpilot

Utterly brilliant from start to finish.

Utterly brilliant from start to finish particularly Gail Lee. We had fantastic communication all the way through the sale and couldn't recommend the whole team at West Malling enough.

Amira · 23 January 2023

★★★★★ 5/5

Trustpilot

I used Ibbett Mosely twice

I used Ibbett Mosely twice - to purchase my house and to sell it. So great was the service I received when I bought my home that I used them again six years later to sell. Best agency in the area by a mile. I would not hesitate to recommend the team in West Malling - efficient, friendly and professional.

Liesa · 18 February 2020

★★★★★ 5/5

Trustpilot

Helpful and knowledgeable

I’m searching for a property so I’m speaking to a lot of agents but Ibbetts responded really quickly gave great insight into the property and the area. I’m not a great ‘reviewer’ but was impressed so hence this endorsement. Given my experience as a homebuyer I would most definitely sell through them.

Will · 2 April 2021

★★★★★ 2/5

Trustpilot

Disappointed with Ibbett Mosely and wouldn’t use again to sell

Used Sevenoaks branch to sell a property last time and was excellent. Decided to use again, given previous experience and brand reputation but was disappointed and felt like was mostly chasing.

Nicola · 14 March 2025

★★★★★ 5/5

Trustpilot

5 Stars!

We just want to say thank you to Deborah and the team at Ibbett Mosley in West Malling. We have recently sold our house with them and throughout the process they were professional and efficient.

Beth · 22 February 2021

★★★★★ 5/5

Trustpilot

Fantastic service from Ibbett Mosely

Fantastic service from Ibbett Mosely, West Malling. Deborah, Gail and Bev accompanied all the viewings and kept us up to date. Had offers of full asking price in 15 days. Was great to be able to pop into the office for reassurance. Would definitely recommend.

JLS · 11 August 2024

★★★★★ 5/5

Trustpilot

I couldn’t of asked for a better estate…

I couldn’t of asked for a better estate agents from the minute they did the valuations, they went above and beyond to provide exceptional service. The viewing were extremely well managed and the staff in the offices were so polite, kind and considerate when arranging the details. Deborah did an outstanding job at the time of accepting an offer and handled all negotiations to to a quality that I cannot even describe, it was faultless. She made every effort to find the best buyer and kept me updated every step of our process.

Bethany · 22 February 2021

★★★★★ 1/5

Google

I made a cash offer with conplition very fast and no survey a month ago with this agency (branch in borough green) they are very bad in communicating with customers they just will not bother in letting you know what was going on.i was very patience in waiting and was told they were going to wait for the monday coming so we could made a best and final offer but never happened!never told me they sold it without a chance to increase it i had to call after days of not hearing from them. Very unprofessional on the buyer but for sure on the seller also who would have had a chance to get more money!!

Sacha · 15 April 2017

★★★★★ 1/5

Trustpilot

A company that Practices illegally

A company that Practices illegally, the Vendors or buyers are not important to the people who work for them.

James · 7 March 2025

★★★★★ 1/5

Trustpilot

Ibbett Mosley tried to sell me a…

Ibbett Mosley tried to sell me a property which they had no right to market as no diligence had been done on the seller-who had no right to sell. 3 months in and still no formal response to my complaint

Unhappy · 9 December 2019

★★★★★ 5/5

Trustpilot

Absolutely fantastic!! 5*

We used Ibbett Mosely as our estate agents to buy our very first house. Some other estate agents put us off straight away even before viewing the house because they were so cold and extremely unfriendly, but Deborah from Ibbet Mosely had such passion and care and made us fall in love with our house from the start.

Katy · 24 October 2021