4/5
GoogleYour company came highly recommended - many thanks Tony for your help and advice with a very difficult sale.
Trusted Agent profile · Kent
Hunters Kent reviews
★★★★★
760 reviews across 2 platforms
199 Parrock Street, Gravesend, Kent, DA12 1EW
Hunters's office in Kent, at 199 Parrock Street, is rated 3.0 out of 5 across 760 reviews on two platforms, including 221 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards, one of eight awards Hunters won in 2026.
Awards
The Trusted Agent 2026 results for Hunters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Kent office, from every platform, shown as written. First names only.
Google5/5
Googlevery friendly letting agents
Agent replied · 11 June 2024
Thank you Hemanth.
1/5
TrustpilotThank You but No...
Dagenham Branch quoting £420 for a property evaluation. Shocking !! Most of other estate agents are providing appraisals free of charge.
1/5
TrustpilotRude manager (Sarah)
Rude manager (Sarah) - in fact she was slightly violent and very difficult to deal with. No interest in trying to listen, talks over you and doesn’t give any info about property - sadly with current housing market the estate agencies can afford to be disgusting and behave unprofessional and get away with it. Avoid using them to sell
5/5
GoogleWe would like to appreciate Ryan for all his hard work with our purchase 1 week ago. He was so efficient, so patient and made sure he did everything to ensure things ran smoothly. We are really grateful and thanks to you we are enjoying our new home. :) We will definitely be using hunters again in the near future! Tara and Ray
1/5
GoogleScam really underhanded cost me financially avoid at all costs!!!
Agent replied · 11 June 2024
Part of the service we provide to our clients includes referencing all prospective tenants, each tenant will need to pass the referencing process in order to enter into a tenancy agreement. Prior to you completing your reference links you were provided a copy of the Holding Deposit Brochure which explained in detail circumstances under which a deposit may not be refunded, as well as further information on the checks that would be carried out by the referencing company on each of you. It is unfortunate that you were unable to pass referencing, and therefore unable to proceed with the property, however, we wish you success in finding alternative accommodation.
1/5
TrustpilotDon't use them!
We had an unpleasant experience with our local Hunters and now these pests from head office are repeatedly sending us letters urging us to let them take care of our unsold property. We wouldn't use them if they were the last estate agent in the country.
1/5
TrustpilotPoor service and follow-up on enquiries
I registered to view a property as soon as it came up and they never answered. When I rang them they fobbed me off as some second class person. They did not bother taking my details for any other properties. To me they are unprofessional.
1/5
TrustpilotAbsolutely awful
Absolutely awful, left two messages, ignored me, booked viewing appointments twice, ignored again. Totally ignored me all week, they are unprofessional shambles, avoid.
5/5
GoogleI had a wonderful experience with them. The whole process and journey was made easy as there was good communication and quick response to my queries and the lady that was handling my processing is amazing and an assetto the organisation.
1/5
TrustpilotAwful communication
Awful communication. Don’t care about buyers, customer service or doing the right thing! @kevinholinrake and @johnwaterhouse what a shame what your staffs lack of care, basic humanity and customer service has turned your business into! You should be ashamed of how they treat potential purchasers.
1/5
TrustpilotPoor experience for the 2nd time!!!
Poor experience for the 2nd time!!!I will never recommend or use this agent. Seems crooked, says one thing and does another.We found that they played us off against another buyer because 'Alan' was a friend of a family, rung very true when it all came out. Shame on people who are in jobs which deal with peoples livelihoods.
4/5
GoogleBeen with this company for 10 years - responded when i needed them to - was generally left alone otherwise... and thats a good thing
Agent replied · 11 June 2024
Thank you for the review Mark, we are happy to help!
5/5
GoogleBrilliant service throughout. Excellent team. Everyone friendly and efficient especially our main contact Michael who was very proactive during the transaction. Thank you Hunters. Highly recommend these estate agents.
Agent replied · 11 June 2024
Thank for the review, we wish you all the best in the future!
1/5
TrustpilotShocking company
Shocking, sell property then can't sell. No due diligence, no respect to the customer. They don't get back to you even when you have bought a property. Staff wide boys and inexperienced, be warned do not use will cost a lot of money...
1/5
TrustpilotArrogant bunch of people
Hunters estate agents are bunch of rude, arrogant people. They make you feel like nobody. Suggestion to everybody if you buy/rent property please don't go through them. That will save lot of your time and energy.
1/5
TrustpilotPoor experience
Poor experience, saw a house, rang up the same day it had been listed, told me I was the only person interested and that I could view it Saturday afternoon! 9am next morning he said it had sold wouldn’t let me view!! A lot of lies and mis- guidance!! Poor customer service. Not a good agent at all!!
5/5
GoogleAlways were happy to help with the transaction!! Special thanks to Michael
5/5
TrustpilotAbsolutely fantastic team at castleford…
Absolutely fantastic team at castleford helpful from beginning to end sped the process up really good
5/5
TrustpilotExcellent experience with Hunters
I had an excellent experience with Hunters/ the Lettings Agency in Greenwich, London. Shane (Senior Negotiator) is extremely helpful, very friendly and highly professional. Shane offered excellent customer service.Also very transparent and no hidden charges at Hunters. Based on my personal experience with Shane at Hunters I would highly recommend Hunters. Thank you, Klaus
1/5
TrustpilotAbsolutely useless
Absolutely useless, caused a whole chain to collapse, never take calls never respond to emails! I'd avoid as much as possible and if your chain has them involved I wouldn't accept an offer, complete clowns
1/5
TrustpilotVery unprofessional company. Please avoid.
Very unprofessional company and incompetent manager by the name Maryam. Avoid this company. Will certainly not be recommending this company to anyone, if anything, making sure people avoid this company at all costs.
1/5
TrustpilotDisgusting customer service
Disgusting customer service. I've just called to book a viewing on a rental property and it sounded like the person was on loudspeaker - I could barely hear them and kept asking them to repeat themself. Then they informed me that it was for families only and slammed the phone down on me.
1/5
TrustpilotWe are absolutely disgusted with the…
We are absolutely disgusted with the way we have been treated regards to renting a property through hunters.We were told a move in date only to have it changed last minute and changed again after booking moving van and getting deliveries organised to come the next day.I will never use hunters again.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Hunters Kent
Has Hunters won any awards?
Yes. In The Trusted Agent 2026 awards: Hunters, Gravesend won Trusted Agent; Hunters, Chesterfield won Platinum; Hunters, DY8 won Platinum; Hunters, Southampton won Platinum; Hunters, Filey won Gold; Hunters, Dewsbury won Gold; Hunters, Romford won Gold; Hunters, Amersham won Gold.
