Hunters reviews

★★★★★ 5/5

Google

We have been using estate agents throughout our sixty years of marriage and can truly say that this latest move, selling through Hunters, Tenterden, has been the best experience in all that time. The very professional team of Laura, the branch manager, and her colleagues Claire and Hannah, worked so hard on our behalf, whilst being so pleasant to work with. People often make the mistake of thinking that getting a buyer for the sellers is the main part of the job but we firmly believe that the main value comes from them seeing the whole process through, from the offer to completion. Buyers very often find the property initially on the internet but need far more help in getting to completion. Agents often have progressors and Laura and her team work with the excellent Theresa. Together, they check that all parties in the chain are being open about their circumstances and they ensure that the very often tedious process keeps moving. Without Hunters, our sale this time could have gone horribly wrong. They made sure it didn’t. We are so grateful to them.

Caroline · 25 June 2025

★★★★★ 1/5

Trustpilot

One of my worst experience buying a house from hunters

One of my worst experience buying a house from hunters auction. House was listed on website and tenanted for a fixed amount of rent which I was told by the auction agent called Robert. Also house was in bad state but got told tenants don’t care so why do you. Only to find out later on that tenants have never paid anywhere near that amount and it’s so much lower. So was lied to first of all and then later to meet the tenants and for them to tell us all the work they was promised and they wanted the house fixing top to bottom. What an absolute joke and waste of time and money. Keep your money and go elsewhere they will tell you anything just to sell a house that is overpriced

HQ · 24 February 2026

★★★★★ 5/5

Google

I highly recommend Hunters Tenterden for selling your home. They sold ours in three months in a tough market and I believe it was because of their unique sales approach that it sold so quickly. I find it strange calling it unique, because to me it seems logical, but it was starkly different to the other three agencies we interviewed. There are several reasons why we chose to use Hunters, the first was how prepared Laura was when she did our evaluation. She was well informed and gave us a realistic selling price that we went on to sell our house for. She listened to us and took the time to answer all of our questions. Their approach to viewings was another reason we chose to use them. In the time leading up to the first viewings, Hannah, the agent who was to show our house, came and had a walk through making notes on important details that made our house stand as well as mundane details like when our new boiler was put in, so that she was prepared to answer buyers' questions. Another reason is that they target market rather than wait for buyers to contact them. They call those on their books who have expressed interest in similar properties, and they call potential buyers registered with their other offices. Our buyers hadn't even seen our listing because they were looking in a totally different area and were registered with a different Hunters office. It was Laura who called them and told them about our house and our village. I'm convinced, our buyer would never have seen our house had she not done this. Other reasons we had were their intimate knowledge of this part of Kent, their high quality listing photos, the customer service from the selling team leading up to the offer being made, and the always available team who handled the sale once we accepted the offer. Selling a home is a painful process but Laura and her team made it as pain free as possible.

Eryn · 11 March 2025

★★★★★ 1/5

Trustpilot

Rude, poor service - a must avoid for renters

Rude, get passed around from pillar to post while they try to ignore your requests or questions. Tried for years to get them to fix things but just continually fell on deaf ears. Now they're trying to claim issues are my fault which are down to shoddy contractors (which they use consistently, including at one point despite having had yearly gas checks, I get told that the previous 6 years hasn't been done properly and the build up that caused a leak was because of this. Everything is everyone's issue but theirs. Renters, avoid at all costs!

Dominic · 10 January 2026

★★★★★ 5/5

Google

We have just bought our first property via Hunters and the service was amazing from start to finish! Laura, Maggie & Hannah were all very friendly and helpful! Also Theresa was amazing at keeping us updated throughout the entire process! We viewed another property via a different agent and it felt pushy, we didn’t experience this with Hunters at all! Highly recommended and I’m sure we’ll be back in the future! Thank you all😊

Kayla · 30 June 2024

★★★★★ 5/5

Trustpilot

Wish I could give more stars

Wish I could give more stars ! BIG thank you to John Duffy and the team for guiding me through such a difficult time. An all round professional and caring service from the start. John was always passionate, easy to contact, swift with replies and information and genuinely caring of my situation. Found the perfect couple for my house and also found me a new home. Would highly recommend. 🌟 🌟 🌟

Sally.littlehotmail.co.uk · 4 September 2025

★★★★★ 5/5

Google

We felt comfortable dealing with Laura and her team right from the very first meeting. We chose Hunters and have not had any reason to question our choice, as they have exceeded our expectations in all areas. We were not local and relied on …

Albert · 16 April 2025

★★★★★ 5/5

Google

Hunters staff in Tenterden have proved thorough, steadfast and supportive throughout the whole sales process for my late mother's property. Laura and her team were professional and attentive at all times. Their teamwork meant they communicated well with all parties, and kept me updated. I would be happy to use Hunters again, and recommend them to other sellers.

Suzanne · 28 September 2024

★★★★★ 2/5

Trustpilot

Disappointed

Disappointed, we learned our house purchase had fallen through at the point of us being ready to exchange on our property. We found out that the office had known about it and left it to the agent, who had been looking after us, to tell us after she came back from annual leave! We never got a reason for the purchase to fall through and they even tried delaying us putting an offer in on another property. Luckily this was with another agent and we trusted our gut as the trust with Hunters had gone. 7 weeks later we were in our new home. Felt let down and disappointed with Hunters. This was our first and last time dealing with them.

P · 7 May 2026

★★★★★ 1/5

Trustpilot

Avoid with all cost!

Rented an apartment they told me it was deep cleaned before handing over the keys and everything would be fixed etc nothing was cleaned blood on walls mould in all rooms had a faulty/leaky boiler very slack on emails no communication in there office also they was very rude over the phone we never moved into the property due to all the damages and mould etc I was willing to give up my first months rent and for them to send me back the deposit but they refused to send anything back I would highly do not recommend this company/agancey to rent/buy a property from they are useless and slack

LEWIS · 11 April 2026

★★★★★ 1/5

Trustpilot

"Avoid Hunters Property Management

"Avoid Hunters Property Management, Inefficient, Rude, and Unprofessional"My experience with Hunters Property Management has been extremely disappointing and frustrating. They have consistently demonstrated poor service, inefficiency, and a dismissive attitude towards tenant concerns.Ineffective Issue Resolution: Hunters fails to handle even basic maintenance issues. For example, a heating issue during winter was passed to the landlord without any attempt to troubleshoot. I had to step in and take personal risks to resolve the problem myself, only to discover it was a simple battery replacement. Their inability to perform even basic triage highlights their lack of professionalism and problem-solving capabilities.Creating Gaps Between Tenants and Landlords: Instead of acting as a competent mediator, Hunters merely relays messages between tenants and landlords, causing delays and unnecessary misunderstandings. This approach has damaged the relationship between myself and the landlord, as the agency often fails to communicate effectively or accurately.Rude and Dismissive Behavior: The staff frequently respond to concerns with a dismissive tone, making tenants feel unsupported and undervalued. Their arrogant demeanor gives the impression that addressing tenant concerns is a favor rather than their responsibility.Neglecting Tenant Safety and Comfort: Health and safety issues, such as rat infestations and malfunctioning alarms, were not addressed promptly, despite the serious risks they posed. The lack of urgency in handling these matters has caused significant stress and discomfort for my family.Minimal Value Added: Hunters operates more like a messenger than a property management service. They fail to provide meaningful solutions and seem content to pass the burden of responsibility onto others, leaving tenants to fend for themselves.Overall, Hunters Property Management has proven to be unprofessional, inefficient, and dismissive. Both tenants and landlords deserve better. I strongly advise against using their services if you value timely resolutions, respect, and effective communication.

Onkar · 19 November 2024

★★★★★ 5/5

Trustpilot

Thank you Jasmine

Hunters delivered an impeccable service from beginning to end. Communication was excellent, and they were always available whenever we needed them. A special thank you to Jasmine, we are incredibly grateful for everything she did.

Asha · 2 February 2026

★★★★★ 5/5

Trustpilot

I have only great things to say about Hunters Middleton!

I have only great things to say about Hunters Middleton branch! From the very first phone call right up to exchanging contacts They have been beyond brilliant. I absolutely loved the pictures of my house and the write up most definitely did my house justice. My house sold within 4 days and I was over the moon with the price!Nicole was the shining star for me- she kept in daily contact and was the most reassuring and helpful person every single step of the process. She chased up people when they needed it ensuring the sale moved along at pace. Thank you so much Hunters but especially a massive thank you to Nicole- you have been amazingly!

Debbie · 25 June 2024

★★★★★ 1/5

Trustpilot

Disappointed is an understatement..

To say we’re disappointed with the level of communication from the Horncastle Branch with Michael and Susan Noonan is an understatement and the level of service is a far cry from Michael's commitment to customer experience.Researching this branch shows multi-occasions that this activity has happened here.If you’re viewing a property with the intent to buy, don’t expect them to tell you if any other parties are interested. They’ll just pull it from under your feet along with any visions or excitement of a future you had in said house.Viewed a property two weeks ago, following the viewing we had a really positive conversation with Susan in the office expressing great interest, no more than a week later sold to another buyer with no communication. It would have been professional and courteous to reach out to the buyer but more so to the seller, as I’m certain they would like to have known of other interest. Susan and Michael took away any opportunity or chance to put in any offers, resulting in many wasted hours.I wouldn’t usually leave a review; but the tone in which Susan delivered the news was blunt, lacked any sort of empathy and very closed, to date I am still waiting for a reply to my email which I can only assume has been ignored.We will steer clear of this company for future sales and purchases, knowing that their priority doesn’t appear to be with either buyer or seller.Happy to receive a call or email to discuss our experience with you.

Lea · 20 June 2024

★★★★★ 1/5

Trustpilot

Hunters are not interested

Hunters let the house adjacent to ours. There have been multiple pipe leaks around the bathroom causing flooding which in turn is causing damp smells on our side due to the length of time taken to address the issues. It's been repaired after four weeks now within hours water is currently coming through the ceiling next door soaking our party wall and they have told the tennant it's livable no problem.

Tony · 5 April 2026

★★★★★ 5/5

Google

My parents bought a new house through Hunters. The team have been very helpful throughout. There were a few challenges and delays along the way. Laura in particular was wonderful; she kept everything on track, worked out where the problems were and ensured everyone involved (solicitors and estate agents) sorted things and keep the process moving. She was brilliant at keeping us updated, keeping me in the loop alongside my parents so I could support them. And she did all in a really friendly and engaging way. I would not hesitate in recommending her. Thanks to Laura and team for everything.PositiveResponsiveness, Professionalism

Andy · 25 August 2021

★★★★★ 5/5

Google

We've just completed on our purchase in Tenterden and wanted to post a review because the service from Hunters, in particular Laura, was 1st class. We're not planning on moving any time soon but if we did I wouldn't hesitate to sell through Hunters Tenterden. Laura handled our progression and I truly believe that if it wasn't for her approach; patience; solid communication skills and just being kind, that we'd still be at our old address now. She managed the chain whilst rightfully protecting the interests of her client. Very professional outfit, great team, some super individuals. Couldn't recommend them highly enough.PositiveResponsiveness, Quality, Professionalism, Value

Graham · 25 August 2021

★★★★★ 5/5

Google

I have nothing but praise for both Holly & Laura at Hunters, Tenterden. From my initial call from Holly to arrange a viewing on a property, we liked , to buying the property, I found them both to be professional and very responsive. Laura was amazing at progressing the sale, she was chasing everyone every step of the way.. Ours was a fairly long chain with different solicitors and not an easy one, but Laura ALWAYS called me back if she couldn’t answer immediately and was so knowledgable and helpful through the whole process. If I ever sold my house (which I doubt) I would most definitely use Hunters, Tenterden.

Deborah · 25 August 2021

★★★★★ 5/5

Google

We sold with Hunters Tenterden and cannot praise highly enough. Andrew, Laura and Ashley kept me in the loop the whole time and always took my requests seriously and followed my lead, not theirs. Once sold, Laura took hold of the reins and never let go, keeping behind and gently pushing along some very difficult parts of the chain; even continuing out of hours or on her days off. She went beyond the norm and we are so grateful; otherwise we would probably still be waiting to complete! Thank you to all the team. I would have no hesitation in recommending Hunters from our great experience with them.PositiveResponsiveness, Quality, Professionalism, Value

J · 25 August 2021

★★★★★ 5/5

Google

We are looking for our next home over a wide geographical area and Laura and her team are the most proactive agent we have come across. Professional and helpful, we can relax knowing they are always looking for a potential match, no chasing required. Brilliant.

Stephanie · 30 July 2024

★★★★★ 1/5

Trustpilot

Awful

Awful. Incredibly disorganised. Would establish inspections and never turn up, would constantly email about overdue rent that wasn't overdue. Would pass the blame constantly. Attempted to raise my rent by a "reasonable" £200 a month six months into my tenancy which can only happen every 12 months and cannot be more than the CPI price index; they failed on both counts. Renting is honestly awful, and these clowns pray upon the anxiety of insecurity to get what they want.I have bought a house now, I wish all renters the luck to buy their own homes one day so we never have to deal with letting agents like these ever again.

Blyth · 28 May 2024

★★★★★ 1/5

Trustpilot

Sales progression team lied and not very professional.

We are in the process of buying a bungalow at the moment and the sales progression team told us the vendor had been to sort the electrics and service the boiler..previous tennants had apparently got in debt so electric was cut off..Hunters lied saying this would be sorted. A second viewing 2 weeks later and a wasted 120 mile journey confirmed nothing had been sorted. When we told them we were disappointed with them we were told to leave the property.

A · 30 December 2025

★★★★★ 1/5

Trustpilot

I would completely recommend avoiding…

I would completely recommend avoiding this agency, they are slow to respond, have no information ready at hand and this has possibly been the most annoying process of purchasing a property with them. There was a lot of missing information that I was not provided and they basically only know how to respond when they need something. You will call them and they say they'll get back to you and just disappear. Avoid if possible.

Abdul · 29 July 2024

★★★★★ 1/5

Trustpilot

Damaged our house, and we're not even their clients!

Hunters hung a "for sale" sign on our property, which was a surprise to us, since we were neither selling nor letting the property. When asked to take it down, four visible holes have been left in the wall of our home. It has been six and a half weeks, and the holes are still there. In a couple of weeks, we're going to need to escalate this to the ombudsman.

James · 15 March 2026