Trusted Agent profile
★★★★★
54 reviews across 2 platforms
32 London Road, Riverhead, Sevenoaks, Kent TN13 2DE
Humberts's Kent office at 32 London Road is rated 4.6 out of 5 across 54 reviews on two platforms, including 44 Google reviews rated 5.0. The 10 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Kent office, from every platform, shown as written. First names only.
5/5
GoogleMillie Thompson has been an absolutely fantastic agent throughout our new home purchase. From day one, booking the initial viewing, right through to completion, she has been a genuine pleasure to work with. She was never “salesy” or pushy; just clear, honest and consistently communicative. Exactly what you want from an estate agent. I won't hesitate to return to her/Humberts in the future
5/5
GoogleWe recently sold our house through Humberts and were impressed with the service, especially from Millie. Once the process got going Millie was excellent, always professional, approachable and always easy to contact. She took every call, answered all our questions, and guided us through the process with patience and a personal touch. Millie also worked hard to manage challenges with another agent involved, and we’re very glad she was the one representing us. We’d recommend Millie and the team at Humberts. Thank you.
5/5
GoogleA huge thank you to the team at Humberts for their help and support with buying our house. Millie was so helpful and supportive especially towards the end of our purchase when we hit some trouble with the chain we were part of. Her guidance and updates were much appreciated. Would highly recommend to anyone looking to buy or sell a house. Thank you Millie for helping us buy our dream house.
5/5
GoogleWe were recommended to Humberts Sevenoaks by a friend and we definitely made the right decision! We used Will at Humberts for our sale. Our property went under offer during the stamp duty holiday when estate agents were extremely busy. Will was very patient, never made us feel rushed and always made time for us! Emma, also deserves a mention as she held the fort whilst Will was off and helped negotiate the sale. You were both brilliant - thank you so much.PositiveResponsiveness, Quality, Professionalism
Thank you Kimberley for your kind words, it was a pleasure working with you and we wish you all the best in your new home!
5/5
GoogleVery happy with the service we received from Humberts. We sold within a week for full asking price! In particular Millie went above and beyond during the process, dealing with a series of stressful issues with exceptional professionalism and kindness. Highly recommended.
5/5
GoogleWe purchased our new property through Millie at Humberts and could not have been any happier with her throughout the entire process. We were constantly updated on everything in the chain and never needed to chase her up. We have no doubt in recommending Mille and Humberts to friends and family in the future. Thanks again Millie! Jon & Jodie.
5/5
GoogleThroughout the five months of my purchase, I always felt Emma had my interests as her priority. She was always professional, regularly chasing and energising all stakeholders in my chain, but at the same time was always positive, bubbly and a pleasure to deal with. Emma made my dream house in Sevenoaks a reality...I cannot thank her enough.PositiveResponsiveness, Professionalism
Thank you Mike! It was a pleasure working with you and we hope you are so very happy in your new home. All the best!
5/5
GoogleExceptional Service from Humberts, Sevenoaks branch- Highly Recommended! We cannot thank Humberts, Sevenoaks branch enough for their exceptional service when managing our house sale. Their team has shown professionalism and genuine commitment to helping us progress our sale under a very tight time scale. Their communication has been exemplary, keeping us informed at every stage and providing valuable advice tailored to our situation. What has stood out, has been their personal approach and dedication. They have gone above and beyond, always acting with a calm integrity and transparency. Thank you Humberts, Sevenoaks for exceeding our expectations. An outstanding service
5/5
GoogleI recently sold through Humberts and worked with Will from the start - when he came to value my apartment, I was impressed by his market knowledge and his calm friendly demeanour. Following this, an asking price offer was achieved on day 1 …
Thank you for your review, it was a pleasure working with you! Wishing you all the best in your new home.
5/5
GoogleWe recently purchased a property through Glynn Amos of Humberts and cannot praise his service, enough. Working in the industry, I have seen and experienced poor customer service first-hand, on a number of occasions. Glynn is an exception to the 'stereotypical' Estate Agent. He is polite, friendly, efficient/responsive, professional - and above all else, it is clear to see that he really cares. Despite Glynn working on behalf of the seller, he took great pride in his duty of care to the buyer and helped manage the relationship between buyer & seller, exceptionally. Despite a very tricky market, we managed to complete on our purchase in approximately 10 weeks, from the point at which our offer was accepted. I'd have no hesitation in recommending Glynn & his team. From very happy first home owners.... Dan & Shelby
5/5
TrustpilotGreat guys doing a great job!
Martin and his team were recommended by friends who had recently completed their house sale through Humberts. Being in St Ives we had our fair choice of agents but Martin and his team proved to be outstanding from the start. Incredibly confident, and reassuring in what was a tricky and fast moving market they were always on top of their game whilst remaining professional and friendly throughout the process. Shout out to Kelly & James too for their help in the process.
5/5
GoogleThe house we were selling was not of standard construction and we had tried other estate agents with little success. Within a week of Humberts marketing the property we had several viewings and 3 offers all within the price range. Emma was …
Thank you Beverley for your kind words, it was a pleasure working with you both and we wish you all the best in your new home!
5/5
GoogleHumberts provided an excellent service when selling a relative's house. William was professional and gave advice throughout a rather protracted sale. The sale price was easily achieved within a week which suprised the family. I would recommend Humberts Sevenoaks and would use them again without question, a job well done.
Thank you for your review Roz, we are really pleased to hear that William provided you with such excellent service. Kind Regards Humberts
5/5
GoogleWe sold our house through Humberts. Unfortunately in the end the sale didn't complete but throughout the process Humberts were great. They went above and beyond to keep both ourselves and the buyer informed and connected. They were extremely helpful, friendly and competent. I would definitely recommend them. Thanks very much to Alex, Will and Justine
5/5
GoogleMe and my wife cannot thank Humberts enough for such a flawless customer service and cooperation during our house buying process. Emma Tighe was our consultant and she done absolutely everything and miles more to make a journey of buying our first house an absolute pleasure. If you'll see Humberts logo next to a house of your interest you can rest assured that you're in good hands. All the best guys! Gediminas and Jolanta
5/5
GoogleWe could not fault Humberts. Recently purchased and sold a property with their support. We dealt with Emma, Will and Justine who guided us calmly through the process. They could not have been more responsive and reassuring. Thank you.
5/5
GoogleGlynn Amos provided me with an excellent and comprehensive service in connection with the sale of my late mother's house. From the initial valuation for probate purposes, to active marketing, organising the house clearance and, as I was abroad when completion took place, taking charge of the final mechanics Glynn was always proactive. I thoroughly recommend Glynn and Humberts for providing the service one always hopes for. And a pleasure to deal with also!
5/5
GoogleI have just completed a second sale with Humberts Sevenoaks. Both properties were unique and in a bad condition. On the first occasion, I worked primarily with Glynn and on the second with Millie (as well as with some of their colleagues). They were fantastic thoughout and I recommend them whole-heartedly. Excellent advice, energy, communication and people skills.
5/5
GoogleMy partner and I had a fantastic experience with Millie, she was incredibly supportive and helpful throughout the entire process. Although dealing with solicitors made the purchase stressful, every time we spoke with Millie, she put us at ease and reassured us that everything would be fine. She was consistently responsive and dependable.
5/5
TrustpilotThe staff at Humberts Sevenoaks branch
The staff at Humberts Sevenoaks branch, especially Glynn, were professionals in everything that we asked of them. We feel as buyers that they went above and beyond we can only thank them for all their help. Ron & Debbie
1/5
TrustpilotData Breach - Humberts
I was on Humberts mailing list - looking to buy a UK property. In February 2019 they sent out a mass mailing to nearly 500 people with all the email addresses on display, including mine. In their apology - send within the hour - they did it again! They say they have proper safeguards in place, that their staff can't ignore them and that this was "human error". To minimise the risk to me and my business I have changed my email address and notified my various contacts - friends, family, business associates and service providers, etc. This cost me a day of my time for which I have billed Humberts £200, less than half my usual rate. They refuse to pay. They have trivialised the problem - the increased risk to my data and that of my clients. Humberts say I should take my complaint up with the ICO. The ICO, of course, require organisations to deal with the problems they have caused and not use ICO routinely as a second stage resolution service. Humberts have broken the law. A mistake is one thing - how a company deals with it tells you all you need to know about them. Don't use Humberts if you value your privacy.
Thank you for your review. Respecting the privacy of our clients is foremost in everything we do but on this occasion the policies and safeguards we implemented were not adhered to. This is something we have since rectified.
1/5
TrustpilotTerrible service
I question the professionalism of this company. 2 weeks ago, arranged to see a property in Spain via their Purto Banus office. Contacted office before I left the UK to ensure property was still available. Took me on a tour of 6 other properties before I asked about the one I really came to see. I was informed it was sold and a deposit had been paid. 2 weeks later, it is still on their website and Rightmove. i am not allowed to post the link to prove my case. Make your own conclusion
Thank you for your feedback. We sincerely apologise if you feel you have received poor service, we certainly aim to ensure that each and every client is given the best possible service and that we make the most out of the time spent visiting Spain to view properties. We will look at our processes to ensure feedback is taken on board.
5/5
GoogleWe were recommended to Humberts Sevenoaks to sell our property. Will Bankes negotiated our sale, which went through very quickly, taking advantage of the stamp duty holiday. Will was always very helpful and professional. We would highly recommend the Humberts service.
5/5
GoogleJust completed and moved to Sevenoaks with the help of the great team at Humberts. Our main contact Will was great to work with, as were the rest of the team who supported. While I hope I don't have to buy again for a long time,I'd definitely use them again!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Humberts's Kent office has 54 reviews across two platforms: 44 on Google, 10 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Humberts is rated 4.6 out of 5 across all 54 reviews, and 5.0 out of 5 on Google from 44 reviews, checked 9 October 2026.
Humberts, 32 London Road, Riverhead, Sevenoaks, Kent TN13 2DE.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.