Trusted Agent profile
★★★★★
11 reviews across 2 platforms
Lanthorne Road, Broadstairs, Kent CT10 3PB
Elivia Homes's Kent office at Lanthorne Road is rated 2.6 out of 5 across 11 reviews on two platforms, including 1 Google review rated 5.0. The 10 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Kent office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat developer to purchase from
Katie has been friendly, helpful, professional, and most importantly we did not feel pressured by her at all throughout our house purchase. She has made the process as smooth and stress-free as possible, and has also been great with facilitating additional viewings for us to measure the house. Overall, we would highly recommend Katie to anyone buying through Elivia, and we thank her again for all her help. (Katie from Eastergate)
2/5
TrustpilotWe bought an Elivia Home. The building quality is poor.
We bought an Elivia (Crayfern) home built during COVID. The execution of the build has been poor to the point that they haven’t even managed to aline the upper and lower floor windows! Reasonable quality materials spoiled by poor workmanship and oversight. Ended up having to ask the NHBC to insist some of the hard landscaping be remediated and STILL Elivia failed to comply. I was awarded more than £3500 in compensation. The local planning authority had to threaten court action in order to make Elivia comply with the original planning consent and there is still a considerable amount of buried building waste around the site. The after sales service teams first reaction was always to deny and delay. I DEFINITELY would NOT recommend Elivia Homes for their building quality or their aftersales care and would recommend you employ a professional to carry out a snagging survey before you complete your purchase. Be warned.
1/5
TrustpilotThey take your money and run!
Once you've bought your house they really do not care. They waste your time dragging out snags that should have been dealt with through proper construction and good quality control. Some of the snags should have them embarrassed but they love to make them the customers fault with some weird crazy emails.
5/5
TrustpilotI visited Coppice Meadow at Haselmere…
I visited Coppice Meadow at Haselmere and was greeted by Nick and Lauren, I didn't have an appointment but nothing was too much trouble, I was just interested in looking at the quality of the houses and sizes of rooms.
1/5
TrustpilotI would give them a zero if possible
I would give them a zero if possible. About 30% of the houses in my development have serious issues and because remediation will cost serious money to fix they just delay, deny or misdirect just to try and avoid meeting their obligations. AVOID THEM AT ALL COSTS. Totally disingenuous.
2/5
TrustpilotGood to the point of sale
Customer service post completion has been awful. The house was not ready for us to move into, including cleaning, toilets not flushing, doors not sealed, ovens not working, heating system not working. They are very slow to reply to emails and if they don't want to reply to an issue they simply won't.
1/5
TrustpilotDisgraceful developers
Disgraceful developers, lie consistently,
5/5
TrustpilotVisited the development at Wivelsfield…
Visited the development at Wivelsfield Green and was particularly impressed by the wonderful warm welcome by Claire.
1/5
TrustpilotAwful company don’t touch them with a…
Awful company don’t touch them with a barge pole
1/5
TrustpilotPoor company to deal with
Poor company to deal with.
5/5
GoogleGreat little close
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Elivia Homes's Kent office has 11 reviews across two platforms: 1 on Google, 10 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Elivia Homes is rated 2.6 out of 5 across all 11 reviews, and 5.0 out of 5 on Google from 1 reviews, checked 9 October 2026.
Elivia Homes, Lanthorne Road, Broadstairs, Kent CT10 3PB.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.