Every review we hold for the Kent office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAn absolutely amazing establishment! They made our renting experience so easy and went above and beyond for us on numerous occasions. Rebecca has been an amazing agent, she answered all queries promptly and has been extremely helpful throughout the whole process. I can’t recommend her enough.
Sherrish · 16 March 2026
Agent replied · 16 April 2026
Thank you for taking the time to write about your experience Sherrish. Enjoy your new home. Another gold star for Rebecca who is in line for employee of the month award 🥇 …
★★★★★ 5/5
GoogleKevin and the rest of the team were fantastic. Selling a house is never going to be an stress-free experience, but Kevin and the Edward Ashdale team really did their best to make it as smooth a process as possible. From the outset Kevin was an excellent communicator, as well as kind and empathetic. Every dealing I had with the team was courteous and professional. I’m only sorry that I’m moving away from the area so won’t be able to use them again in future. I highly recommend them.
Shona · 14 January 2025
Agent replied · 22 November 2024
Hi, Shona. Thanks for taking the time to share your positive experience. We truly appreciate it!
★★★★★ 5/5
GoogleI have been dealing with Edward Ashdale for 5 years. Their service is exceptional. They are friendly, prompt, efficient &at all times professional. The sub contractors sent to do various repairs & inspections are of the same hog standard. eg. My CO alarm went off on Sat night of a Bank Holiday weekend & my email was replied to on the Sun by Victoria Dooley. Repair & inspection done asap. EXCEPTIONAL SERVICE.
Sandra · 16 March 2026
Agent replied · 23 October 2024
Hi, Sandra. We appreciate the kind words and are glad we could provide you with a positive experience!
★★★★★ 5/5
GoogleFirst-class service throughout. Kevin and the team were polite, friendly, and knowledgeable, and always on hand to ensure the process progressed smoothly. Thank you!
Tony · 19 January 2026
Agent replied · 26 January 2026
Thank you nice and our best wishes with the next chapter of your lives
★★★★★ 3/5
GoogleI originally wrote a very positive review due to the help and support when we were looking to rent, however I feel I need to change it now that we’ve moved in.
They were very quick in responding to emails when we were interested in moving into the property, but now that we’ve been in for a month or so, they take so long to reply to emails when there’s faults (such as no hot water in the shower and when we were left without a working washing machine from before we moved in and wasn’t checked). Not great considering the amount we are paying in rent for things to not work
Charley · 16 September 2025
Agent replied · 14 January 2026
Thanks for your thoughts Charlie. Have sent you an e-mail. It appears there were problems with supplies, hence delays were suffered. This applies to parts for the boiler and replacement of the washing machine. Whilst an electrical test is completed, it's not common practice to test washing machine's. They do breakdown simply without warning. Homeowners will struggle to get washing machines and parts for a boiler supplied within 24 or even 48 hours, but keen to understand where e-mails were left without response from your end as I cannot see any delays this end.
Be good to understand where the breakdown occurred. I have very strict policies in regards to response times. Thanks and we'll reconvene on e-mail
★★★★★ 5/5
GoogleI had the pleasure of working with Kevin at Edward Ashdale Estate Agents, and I couldn't be more impressed with the service I received. Kevin was incredibly lovely and accommodating throughout the entire process. His expert advice was …
Amar · 16 April 2025
Agent replied · 14 January 2026
Hi, Amar. We appreciate the kind words and are glad we could provide you with a positive experience!
★★★★★ 5/5
GoogleI can’t recommend Kevin highly enough! From start to finish, Kevin provided outstanding service while helping us sell our home. His expertise and professionalism were evident right from the initial consultation, where he took the time to …
Paul · 16 April 2025
Agent replied · 9 December 2024
Hi, Paul. Thanks for taking the time to share your positive experience. We truly appreciate it!
★★★★★ 5/5
GoogleHighly recommend Edward Ashdale! We recently had the pleasure of working with Rebecca. She helped us secure our dream flat rental in Chislehurst. Rebecca was attentive and genuinely invested in helping us finding our home.
Leanne · 16 April 2025
Agent replied · 16 April 2026
Hi, Leanne. Thank you so much for leaving us a stellar review!
★★★★★ 1/5
TrustpilotOwners and renters beware
Owners and renters beware, as your deposit is at risk with this Estate Agent. As a property owner I used this agent to find, vet, draft contract and collect tenant deposit. I received an information pack from the agencies that the tenants money was deposited with DPS in government regulated timeframe, however when tenants moved out and I wanted to withhold monies I found out from the tenants that money was not actually placed in the DPS within the agreed timelines. It came to light that this did not happen once, but on multiple occasions. My experience is that Openrent is certainly more reliable, cost effective and responsive than this agency. No matter what response is provided by this agent I would encourage you to use another Estate Agent.
Chris · 1 March 2022
Agent replied · 29 July 2025
1. The 'tenants deposit' was registered within the appropriate time scale. Neither the tenants, who we will issue a copy of this post to will complain or dispute this.
2. There was a change of tenancy during the original period, in which you claimed from the outgoing 'tenants deposit' during the changeover, without referral to the deposit protection scheme.
3. Another deposit was submitted and registered to reflect the new tenants. You declined to commission another check-in/check-out report and a new inventory ostensibly to avoid the costs. This is where technically any future claim for the 'tenants deposit' could be compromised.
4. On expiry of the second and final tenancy you did indeed wish to make a claim. Virtually the entire amount from the 'tenants deposit', which the tenants decided to dispute.
5. The claim was referred to the Deposit Protection Service as a dispute and then properly considered by an independent panel and an adjudication process.
6. At no point was the timescale for registering the 'tenant's deposit' in question. The tenants have not complained about this and would be entitled to make this complaint had this happened.
6. An independent adjudicator for the Deposit Protection Service properly considered your claim and evidence through usual legal procedures and a decision not to award you with any of your claim from the 'tenant's deposit' was made.
7. The Deposit Protection Service ordered the entire amount of the 'tenants deposit' be returned to the tenants.
8. You contacted the Deposit Protection Service who refused to communicate with you.
We have no record of issues with the handling of 'tenants deposits'. We offered to hand deliver the Deposit Protection Service's final report and a meeting to discuss, but you retorted with warning if we went anywhere near your property you would sue for trespassing.
Ultimately we're sorry your claim for the 'tenant's deposit' was not succesful and understand your dismay at the decision made by the independent panel of the Deposit Protection Service. We feel you should have been awarded some of the deposit, but perhaps the inflationary nature of the claim, coupled with there being no updated inventory or check in report damaged your chances of success.
Edward Ashdale
★★★★★ 5/5
GoogleBought my first house through these guys,
Helped me all the way through as I was Clueless, thanks to Sam and the team for all of your help.
John · 16 April 2025
Agent replied · 23 December 2024
Hi, John. Your feedback is highly appreciated. Thank you for the review!
★★★★★ 5/5
GoogleHuge thanks to Kevin and the team. They were professional and supportive throughout the process and always available which was so useful.
Rob · 16 April 2025
Agent replied · 11 January 2025
Hi, Robert. We appreciate the kind words and are glad we could provide you with a positive experience!
★★★★★ 5/5
GoogleRebecca has been exceptional after our recent letting experience with Edward Ashdale. Nothing ever seems to be too big of a problem for Rebecca to sort. We are very grateful that we have Rebecca’s support and hands on approach.
Athena · 25 July 2024
Agent replied · 24 August 2024
Hi, Athena. Thank you so much for leaving us a stellar review!
★★★★★ 5/5
GoogleI have found all the staff at Edward Ashdale to be professional and courteous. I would highly recommend Rebecca Venton in lettings, the service she provides goes above and beyond - thank you for all your help recently.
Lifecare · 25 July 2024
Agent replied · 24 August 2024
Hi, Lifecare. Your feedback is highly appreciated. Thank you for the review!
★★★★★ 5/5
GoogleKevin found us a buyer and never had to be chased. Got a sale sorted quickly for us. Very experienced, reliable and likeable. Thanks Kevin for your help!
Sam · 5 November 2024
Agent replied · 10 November 2024
Hi, Sam. Your feedback is highly appreciated. Thank you for the review!
★★★★★ 5/5
GoogleKevin and his team have been helpful and responsive throughout our sale, making it a far less stressful process than I've experienced before.
Thank you
Greg · 8 November 2024
Agent replied · 10 November 2024
Hi, Greg. We are thrilled to learn that you had a positive experience with us!
★★★★★ 5/5
GoogleHuge thanks to Kevin and the team. They were professional and supportive throughout the process and always available which was so useful.
Robert · 16 December 2024
Agent replied · 23 December 2024
Hi, Robert. We appreciate the kind words and are glad we could provide you with a positive experience!
★★★★★ 5/5
GoogleExceptional ,knowledgeable very supportive from enquiry to finding our new home by our side all the way to completion.
We will always be very grateful, thank you
for your time,care and kindness .
Angela · 19 January 2026
Agent replied · 26 January 2026
Thanks so much Angela and best wishes in your new home
★★★★★ 5/5
GoogleWhat a great experience this was finally dealing with a property company that knows what there talking about staff are Extremely helpful and kept me up to date through out our transaction would highly recommend Sam and his team weather it residential or commercial
The extra mile the owner has gone to do research on the property I wanted to buy but didn’t due to his advise has saved our company millions of pounds thanks Sam and co for a quality transaction looking forward to dealing with you more in the very near future
Bintesh · 10 June 2023
★★★★★ 5/5
GoogleThis is the first time I have had dealings with your company , I have never rented before and I couldn’t of had a better experience, Rebecca is a credit to your company , she is very professional and very helpful , she calls when she says she will and will answer and assist in any queries and questions I had it was a very pleasant experience she deserves to get recognised for her efforts
Linda · 13 September 2023
★★★★★ 5/5
GoogleI've been with this property manager for 5 years now. Applying, viewing and moving in was quick and easy. My repairs are always dealt with promptly. Victoria in particular is super efficient and helpful.
Ellen · 15 December 2025
Agent replied · 14 January 2026
Thanks for taking the time in reviewing our Property Management service Ellen. Very kind of you Victoria is very pleased to get some recognition
★★★★★ 1/5
GoogleThere was no one in at 1.00pm on a Saturday as I was was seeking an agent to sell a £500k house so I continued seeking an agent elsewhere.
Chris · 12 May 2024
Agent replied · 11 June 2024
Good morning thank you for going to the trouble to write this.
Two agents were busy conducting viewings all morning. I was in. My 14 months French Bulldog Maggie was taken into veterinary hospital Friday evening after suffering instability issues. We spoke to the vets first thing Saturday no change to her condition. At about 12:30 vets called and asked if we could get there quickly Maggie was about to die. The wife and I made it in time to get last eye contact with Maggie, who died within a few minutes of our arrival. Unfortunately suffered a brain haemorrhage, apparently common with this breed around this age. We are heartbroken the family remain devastated.
For customers we have a remote telephone answering service. There were telephone calls during the morning between 08:46 and 12pm. Last telephone call in to office was 11:46am. Online enquiries continued.
Rebecca will have returned from her 12:30 appointment at Hanson Close, Beckenham just after 1pm and was in office until 4pm. Saturdays are not what they used to be 20 years ago. Some agents close from 1pm for this reason. Our set up allows for valuations to be requested online and by telephone 17 hours a day.
I hope you have a great day and wish you well with your property.
★★★★★ 5/5
GoogleSam and Kevin at Ashdale have both helped us to buy and sell several properties over the last 10 years and have always provided an excellent professional service with keen attention to detail in every step of the process. I would definitely recommend using Ashdale and will do so again myself in the near future .
Jenny · 20 March 2025
Agent replied · 14 January 2026
Hi, Jenny. Having known you for approaching 20 years actually, in a business capacity as well as developing a personal relationship delighted with your review :-) Thanks for taking the time to share your positive experience. We truly appreciate it!
★★★★★ 1/5
GoogleI was told to ask to speak to Sam. I called and said can I speak to Sam. When he answered and I said, Hi, is that Sam, he sarcastically says ‘well who do you think they’ve put you through to’! I then asked him about an advert on line for a small property with a photo of a large one as the main photo only to be told that’s not the property. When I questioned him, he told me I’m rude and put the phone down on me.
I think this is the first review I’ve ever done but am shocked by the way these estate agents speak to customers.
So many estate agents, try and pick one that’s not rude to their clients!
Ste · 12 December 2023
Agent replied · 11 June 2024
Very sorry Ste Nov we misunderstood each other and you have misrepresented our conversation on the phone. This was concerning a flat plot of land for sale between terraced houses. No one could gain access to it, but you demanded it. Full details were listed, including size and title information. We experienced significant demand and I accept you wasn't happy having to compete in the bidding war that ensued without standing on the land. You made your frustrations known, but there was nothing within my control I could do to access. Sorry.
★★★★★ 5/5
GoogleI needed to sell my property in Orpington and to say the reviews on local agents was satisfactory at best is an understatement. I also didn't want to go mainstream when you just become a reference number because its all about turnover and …
Neil · 16 April 2025
Agent replied · 16 April 2026
Hi, Neil. Your feedback is highly appreciated. Thank you for the review!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
