Charles Church Kent reviews

★★★★★ 4/5

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Mascalls Grange Phase 3

I just did the exchange of contracts after viewing 6 new built development sites in Kent last Oct. Mascalls Grange is above average among the six sites in many aspects such as the floor plan with all bedrooms big enough for a double bed, large windows, coming with a utility room and a shed in the garden, good space among houses and very importantly, the attractive incentives. The sales team was also very flexible and efficient in releasing the price for my desired plot with a superb outlook. I am very pleased about that. But since I am not resident in the UK, a local friend of mine helped me to make certain phone calls needed. It would be better if more means of communication such as Whatsapp, TEAMS or Zoom can be used. Darren, the Contract‘s Manager proactively contacted me via Whatsapp keeping me updated on the build progress and answering my questions quickly that I very much appreciated. It gives me some peace of mind when I am living abroad. So far so good. I am looking forward to seeing my new home soon.

Jorine · 29 January 2024

★★★★★ 5/5

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Harlands Park - Uckfield (customer service)

Francesca has been super helpful throughout the reservation process. We have visited the site several times to view the different plots and explored different options for us with her help. Shout out to Steve, the site manager also for showing us some houses mid-build. I can't fault the experience we've had so far with Charles Church, everyone we've spoken to are really friendly and happy to answer all of our questions. It's been smooth sailing and enjoyable so far! We look forward to the next stage, choosing our options etc.

Lauren · 15 January 2024

★★★★★ 5/5

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Marius Barbulescu

Marius Barbulescu is a great operative. He was very reliable, turned up on time and performed his job to the highest quality. Marius really showed passion in his work and ensured he saw the job through to the end. Marius definitely went above and beyond to perform his job to a great standard, his customer service skills were great and always arrived on time. We couldn’t be happier with the works completed.Shana

Shana · 19 June 2024

★★★★★ 5/5

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Charles Church exceeded all my expectations

Charles Church exceeded all my expectations. From the moment I put my initial enquiry in, Patricia made me feel so valued. Within half an hour of our initial call, I was viewing what turned out to be our new home, and I absolutely love it. The quality of build is excellent and the extra touches chosen, have made our new home perfect. Patricia and Bobbie, made the whole process smooth and easy, excellent communications throughout. Jason - Site Manager has taken such care to ensure our new home was perfect to move in to and has gone above and beyond to help us settle in very quickly.

Helena · 7 January 2024

★★★★★ 5/5

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Positive experience, purchase in progress Mascalls Grange

I am currently in the process of purchasing a new build house from Charles Church on the Mascalls Grange development in Kent and I wanted to take a moment to share my positive experience so far.The contracts manager, Darren, has been instrumental in keeping me well-informed about the progress of my future home. Regular WhatsApp updates, complete with pictures, have been provided, allowing me to follow the construction journey closely. Communication is professional and responsive, making the ongoing purchase a reassuring experience.The sales office staff have been exceptionally friendly and helpful. From my initial enquiry to the current stages of the purchase, Sarah has been helpful and always has a welcoming attitude. This has contributed to making the buying process a positive one.Though my purchase is not yet complete, the journey so far has been positive, and I look forward to a prompt completion of the purchase process and eventual move into my new home.I would recommend Charles Church to anyone considering a new build property based on the interactions I have had so far.

Natalie · 4 January 2024

★★★★★ 1/5

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Wellington Gate. - Forced to move into a home that was nowhere near ready!

Utterly appalling property to be handed over. 166 issues identified during an independent snag report 2 days after completion, including 3 x bowed window lintels, expansion joints not sealed, porch not even secured to supporting gallows plus a hole in the hall floor all the way through to the soil below a total void in the floor that would have given way. Also the patio doors that had not been sealed whatsoever and you could see into the dining area when looking under the door frame! Don’t worry we have the video & photo evidence for you! This is just a few of the plethora of issues on a property that clearly has not been properly inspected. Not forgetting the screed used on the floor being incorrectly prepared (latience not removed and holes throughout) resulting in us having to have this removed & relaid at our cost for the flooring we’re having independently fitted. In addition to this we had to stop our floorers as they were flooring up to both sets of patio doors that have bowed lintels as they may need to be removed for rectification work, this risked damaging the flooring and or exposing the soluble glue to the elements. As a result we’ve now been billed for 3 days lost earnings for the fitters. We now also cannot have our flooring fitted until January. Don’t worry Charles Church, you’ll be receiving both those bills for reimbursement.They clearly just wanted this over the line and in the November completion for their sales figures. Our sales executive did pass comment she needed to get completions over the line as she “needed the money” for her upcoming wedding. Genuinely wish there was a 14 day cooling off period as we’d pull out of this contract in a heartbeat! Biggest waste of £450k+Still also waiting on my phone call from the area customer service manager I was promised yesterday too! If I could give zero stars that would be more fitting to this utter disgrace. Moving is stressful enough without having to contend with.

Pam · 6 December 2023

★★★★★ 1/5

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"Everybody has issues"!?

Maybe I should have realised the Company do not give a damn when I was told "everybody has issues" by a senior sales manager after I asked for a kitchen adjustment due to an ongoing back injury. Initially refusing the request they did eventually accommodate it.

Louise · 24 July 2026

★★★★★ 1/5

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Buildings Safety Act

We are trying to sell a leasehold property of which Charles Church is the freeholder/landlord. We need to contact CC to get a form regarding the Buildings Safety Act but cannot find anyone who will respond. Purchase is in danger of falling through and I am at my wit’s end. Hoping this will help?? PLEASE CAN SOMEONE FROM CHARLES CHURCH REPLY TO THIS REVIEW ?????Emmy, please can you send me an email address or phone number, I do not want to put my personal contact details on this review

Judith · 9 November 2023

★★★★★ 5/5

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Ongoing excellent service from Harlands Park

I am moving into my new house on Harlands Park next Friday. Today I went to the site to sign off the house. Both Francesca and Steve were as efficient as always. It shines through how much Steve cares about the houses he builds and the people who buy them. Buying my house has been torturous because of my sale but throughout the six months it has taken to get to completion Darren Graham has kept in touch, giving me updates and willing me on. I’ve appreciated his input - he’s highlighted that it’s not only the people on site who care about the buyers. Thanks to them all.

Joy · 3 November 2023

★★★★★ 5/5

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5 stars Harlands Park

Now finally exchanged at Harlands Park and can't thank the team enough. Fran has been clear from day one as to the process and always answered any queries we have and has been great! Darren has sent weekly photos of our house which has been great to see and makes the journey of buying a new build unique and enjoyable as well as giving us, the customer, peace of mind on progress and quality of work. Can't fault the team at Harlands Park and can't wait to move in! Thank you!

Matthew · 3 November 2023

★★★★★ 1/5

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Avoid like the plague

I had previously posted a negative review but later deleted it because the site manager, Dave, stepped in and genuinely took care of us. Unfortunately, the ongoing problems with customer service have left me feeling that I need to share our full experience.

Muhammad · 5 August 2026

★★★★★ 1/5

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Don’t buy Charles church homes

Just terrible don’t buy Charles church homes . You have to be a contractor to even deal with the issues they throw at you and they keep denying and denying faults which are obviously their fault .

Muhammad · 13 September 2026

★★★★★ 5/5

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Excellent new home experience

Since moving in, I have been really happy with the house. It was exactly what I wanted and it was prepared to a very high standard. The quality of the home is excellent, and when I arrived, I was very pleased with everything.

Mrs · 4 August 2026

★★★★★ 5/5

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One of the best decisions of our lives.....

From our first contact with Charles Church, the experience has been really positive. Grace was great helping us to find the right home and its fitting out. She kept us up to date with all the stages of the build. Joe, the site manager, has always been there explaining and supporting us through the build process and beyond. He has made sure that everything is working properly and has been there to sort out any issues we had. I must stress that the issues have been minor although niggly but Joe has been there, he is a credit to the company. I would highly recommend Charles Church Homes to anyone thinking of buying a new house. We are extremely pleased with our new home. It is cosy, light and well-designed. Well done to all the team at Charles Church.

Carole · 17 October 2023

★★★★★ 4/5

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Charles Church Above Average.

Charles Church provided good service generally speaking. There was a change of sales executives during the course of my purchase, however the newcomer was poor by comparison and communications with respect to the progress of the purchase wasn't quite the same. The vast majority of the finishing is good but inevitable snagging exists. Damage by workmen to the interior does happen but this should be picked up on before the house is handed over. Carelessness by tradesmen happens throughout the house constuction industry. I would like to see tighter quality control by Charles Church before keys are handed over to the buyer thus obviating or minimising any snagging. The site manager is very cooperative and accomodating to the issues we have regarding snagging. So all in all, reasonably happy.

Colin · 6 October 2023

★★★★★ 5/5

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New Torrisdale at The Oak - experience with patching support

Moved into a new Torrisdale at The Oaks a few weeks ago. Lovely home. Had Jordan out today who started working on some little cosmetic imperfections. Jordan was really helpful helped us understand what to look for. Sorted out some patching and arranged a day's painting to follow. Jordan was lovely and really helpful. Thank you.

Dan · 20 December 2024

★★★★★ 1/5

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All talk but no delivery

Everything that was offered or promised was not delivered, part exchange amount, access to the property after exchange, deposit contribution. You name it, they moved or even removed it. In the end we cancelled the purchase of the plot.

Philip · 22 August 2026

★★★★★ 1/5

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Disappointing After-Care

We purchased our home in Oakhurst Village nearly two years ago. While Customer Care Team was responsive during our first year, it’s been a nightmare in the second year. The service over the past four months has been deeply disappointing.

Kate · 14 August 2026

★★★★★ 5/5

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Great Customer Care at Chancery Park

Wiktoria and Mia at the Chancery Park site couldn’t have been more helpful and patient. They worked really hard at getting the house ready in exactly the way that we wanted because we went with the full package of finishing touches. We had lots of concerns and questions as the build progressed but both the sales and site management team worked hard at responding to our queries and putting our minds at rest. We are now looking forward to completion and moving in.

Alan · 20 September 2025

★★★★★ 5/5

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Site Manager Ji. Thank you!

This is an amazing company to purchase your new home from. Moved to grove and Ji the site manager has been nothing but supportive and helpful through the whole process. Great guy! He goes above and beyond expectations.

Lewis · 21 August 2026

★★★★★ 1/5

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Nothing ran smooth from the start of…

Nothing ran smooth from the start of the journey yo completion and ongoing. There were several incidents that occurred that took forever to resolve. I completed 7 days ago and haven't moved in. There are 106 snags. I dread to think how long it's going to take to deal with these.Nobody is interested. I keep getting passed from sales to Site Manager and back to sales. There's no consistency. I've 4 different sales people throughout the process. The only interested one was MatThe whole team needs to work together and stop fobbing customers off. Without us you wouldn't make any money.

Phoenixpriory · 25 August 2023

★★★★★ 1/5

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The property was not ready on the day…

The property was not ready on the day we moved in and still has work to be completed, workmen still inside, cleaners could not do their work as doors still being removed and cut to size as we waited outside,

Customersreve · 6 August 2026

★★★★★ 5/5

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Harlands Park - Uckfield

We fell in love with the Derwent house type at Harlands Park Uckfield in December last year, and put our house on the market early this year with the hopes of reserving a Derwent. Selling a house in this market has been incredibly stressful, but Francesca at Harlands Park has made the reservation process as stress-free as possible. She went above and beyond to ensure we could reserve the plot we wanted, preparing us for all circumstances and answering all of our questions. Francesca was proactive with updates, always maintaining communication and putting our minds at ease. She was extremely knowledgeable about the entire process and her help was invaluable. Though it took us a long time to sell our home, we have now reserved our new home thanks to Francesca and couldn’t be happier. The site manager Steve has also been amazing, you can tell he genuinely cares about his work and the quality of the homes at Harlands park. He made time to show us our new home and also answered lots of our questions. It has also been lovely to receive regular updates on the status of our plot from Darren, who has shared photos with us and kept us in the loop. Overall, the team at Harlands Park are wonderful and now we just can’t wait to move in! Thank you all for all you have done so far. - Scarlett & Steven

Scarlett · 1 August 2023

★★★★★ 5/5

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We have been in our new Charles Church…

We have been in our new Charles Church home 4 weeks now at Festival Park Easton and the staff have all been amazing, any issued are dealt with quickly and efficiently nothing is too much work.

Martin · 28 August 2026