Bovis Homes Kent reviews

★★★★★ 1/5

Trustpilot

The worst company I’ve ever dealt with.

Unfortunately when you dream of a Bovis home, it often becomes a nightmare. Like ours did when the sewer connecting 17 houses that runs through our drive started to collapse due to shoddy installation (as per surveyor report) Bovis had cocked up the application to the local water authority to adopt them, so it left is in no man’s land with a 3 x 2 meter sink hole in our drive with 17 houses raw sewage running through it. IT TOOK BOVIS 43 DAYS TO FINALLY SEND A SUBCONTRACTOR TO EVEN LOOK AT IT!!!They have spent 3 month denying it and only just said there has been a problem with the legal side of the sewer adoption. Don’t get blinkered to the lovely homes. Look at their Trust Pilot reviews. Join Bovis Victims 2.0 on Facebook and get a clear picture of what you are buying into.

James · 31 August 2021

★★★★★ 1/5

Trustpilot

Bovis (Part of Vistry group) zero customer care

After an appalling experience of Bovis homes I have to warn others of my customer service experience. I reserved a house progressed the sale to a point where i signed contracts ready for exchange. However because i wrote to them complaining of my experience with them during the build they at t he last minute withdrew the sale from me. Yes thats correct withdrew the property from sale ! No amount of protesting would change their mind despite having signed the sale contract.They preferred to direct me to the Consumer Code complaints process which even cost them money to do so !So if you are buying a Bovis (Vistry group house) do not moan to them at all whatever you do. Clearly do not give a jot about customers and their customer serviceYou have been warned

Carlos · 29 August 2021

★★★★★ 1/5

Trustpilot

Avoid Bovis Homes, Linden Homes and Vistry group as much as you can.

Avoid Bovis Homes, Linden Homes and Vistry group as much as you can.What is the problem:- they will keep repairing your street after 6 years, because the council would not accept the street they've built 6 years ago, expect a lot of construction noise and mess on your street after 6 years- your garden will be full of stones, don't think your grass will be amazing or your plants will have a chance to grow, they leave all the construction dirt in your garden, don't think about planting plants in front of your house, there will be enough concrete and bad hard soil for your plants- they will charge you for street maintenance and not replace trees or let weeds grow all around- your boiler will leak in your new house and you will have to replace all of your carpets- they will laugh in your face when you tell them that constructing and fixing on your road after 6 years is not acceptable- they will hire a dodgy company like Inlay Management Ltd that will park all of their vans in front of your house on the same grass you pay for

Tudor · 27 August 2021

★★★★★ 1/5

Trustpilot

Don’t buy Bovis

Sales team go above and beyond to get you to buy but beware aftersales service and is non-existent. Poor quality and design. Snagging still not addressed after being here over 3 months, many security and safety issues. Have to chase and chase but still no joy. You get hassled by on-site staff to give a good report on NHBC survey too. Avoid buying a Bovis home.

Honest · 29 April 2023

★★★★★ 1/5

Trustpilot

Please do not buy a Bovis home.

Please do not buy a Bovis home.Bovis have simply put me and my family through too much. Please don't let Bovis destroy the mental health of your family too.Our property is very low quality; a very different quality to the marketing material. I moved from one new build to this Bovis one and am shocked by how much lower the standard of the Bovis home is. Our property has many snags but also significant defects too. Getting Bovis to acknowledge and undertake remedial work of appropriate quality is probably the worst and most frustrating experience of my life. I am not exaggerating when I say it could push Bovis home buyers who have perhaps saved for 10+ years, committed huge shares of their income for 25+ years, to suicide. All these faults and defects are ones which I can see, hear or feel; I'm kept awake at night thinking about all the other issues my home has which I am yet to discover.Bovis have a range of tactics to try and avoid their responsibilities including- outright lying to you- ignoring you- very very slowly doing anything such that eventually you decide you can no longer sit in all day for their contractors to visit (or not visit on the day they said is often the case); we're at over 50 days with no goodwill/compensation payments- saying they will undertake remedial work only for them to change their mind (and refuse to acknowledge they've changed their mind)- undertaking incredibly poor quality remedial work, leaving your home with more faults, to put you off having other things corrected- insist something which clearly is a fault is not a fault, despite it being totally clear- insisting a clear defect has to completely fail first, leading to a much more significant issue arising- refusing to correct a defect because it's a lot of work, as if that's a reason - claiming work has been undertaken when it has not- claiming work has not been undertaken when it has (yes this happens)- behaving consistently inconsistent Our dream family home which will effectively cost me a third of my income for my entire working life, has become a family nightmare. Bovis have ruined our lives and left us feeling robbed and left us mentally ill.Whilst home buyers do have rights, they are less than those when buying a tin of baked beans. No company in most sectors that behaves like Bovis would survive; they'd have no repeat business and would fold. If you're a shareholder in Vistry living off my family's pain, please consider putting your wealth to alternative use.And please remember - don't buy a Bovis home.

Ryan · 23 August 2021

★★★★★ 1/5

Trustpilot

Terrible workmanship and no customer service at all

So annoyed with Bovis went shopping for a new property and was impressed that Bovis were fitting solar panels to all 5 bedroomed houses on anew estate in Ipswich. Sold our current house and went back and made an offer on a plot on the development in Ipswich. The house was almost finished with just a few touches to be made including a front porch and solar panels but I was assured the house would be finished beofre we moved in. Our neighbours identical property was having their solar panels fitted as we viewed and I noticed ours were in the garage ready to be fitted. We moved in and asked where the panels and the porch were, they ignored the question about the panels for nearly two years despite being asked in emails about them every other month. The porch took nearly two years to fit - we are still waiting for defects to be rectfied two years later and no panels. Their useless customer service denies any knowlegdge of us asking about the panels and told us to check our paperwork as the house was 'sold as seen'. We checked all through our paperwork and no mention of sold as seen was ever mentioned. Now they have trotted out a check sheet which shows we were taken through various items and how they work when we moved into the house which we signed to say had been explained, however they filled in N/A against solar panels which at the time I assumed was because they were not fitted yet they could not ecplain them. Bovis says this indicates they were not going to be fitted. Their customer service dept says not to worry as the panels 'are not all that and not worth having' that's a great sales pitch in itself. Now I notice a 4 bedroomed house has been given panels (the only one on the site) a sales pitch I reckon and our panels without a doubt. Checking the loft all the wiring for the panels has been fitted but they just never got round to fitting the panels. Now I am waiting for a new roof to the bay widow on the master bedroom - they fitted the wrong one which left a gap of two inches between the roof and the windows (how this ever got through an HSBC inspection I will never know) we are also waiting for two ceilings to be replaced because of shoddy plastering and after two years they cannot source us a replacement back soor to the garage which was reported faulty when we moved in. On top of that we had to have the whole garden dug up and the levels reworked as they were wrong and extra drainage fitted due to the that originally fitted being inadeqaute. Personally I find the standard of workmanship on their build to be incredibly poor and their customer service non exsiatnt. My guess is we will have to resort to the legal system to get the solar panel situation sorted. Oh I have photographs of the sales posters used all round the estate showing the 5 beded houses all having solar panels and all the other owners of the 5 bedders were all told that ll 5 beddres come with solar panels - Bovis are ignoring these facts and saying the photographs were for guidance only...

Paul · 23 August 2021

★★★★★ 1/5

Trustpilot

Bovis sales director hates customers!

Bovis sales director hates customers!Sadly, our recent experience with almost purchasing a Bovis new build has made us realise that Bovis is not interested in its customers. The sales team does not give a damn about what you say about their product or their conduct. And if you do make too much noise, they say "we dont want to deal with you". Wow!!!!!!I am concerned about the practices of the sales team in this development particularly the sales director who lacks total professionalism and borders unethical behaviour.Any commercial business website, the pricing, be it Amazon or Ebay, promotes its product with an invitation for potential customers to make an offer, the website of Bovis has stated the price of their plots at one price, but we are being charged £10,000 above this stated price without being given any reason as to why the price rise.Whilst conversing with this sales director, we are told that they have hundreds of plots around the country and sometimes pricing goes wrong. Well I am in a Global business that sells 55 million transactions and pricing does not go wrong. In today’s systematic and cloud environment, the business that survive are those that are switched on to today’s e-commerce environment. Agility and speed in changing pricing of products and services is key.Our conversation with sales director ended with "best that we do not do business" i.e. dont buy a home from us as we are being awkward. What happened to “customer is king”. So we have a mortgage in place and substantial cash and right at the crunch moment we have been effectively told, “we do not want to sell to you”. House purchases are already stressful for most of us in the UK, then you come across persons such as this sales director who advises us not to be buy from them. Shocking, shocking, shocking!!!!Instead of an apology for misleading pricing, we have been informed that Bovis does not want to deal with customers.This has been the most disturbing and shocking house buying experience in my 50 years. Never again will I approach BOVIS

Arif · 20 August 2021

★★★★★ 1/5

Trustpilot

2 weeks later and I'm the one chasing to hear back about my offer. useless

bovis homes, vistry. they're all the same. I gave an offer for an apartment at brunel street works in canning town and it took a week of chasing to hear back with a counteroffer. Within 30 minutes I replied - this was 1 week ago. How pathetically lazy do staff need to be? and how useless are the people employed here that this is how they act when they are trying to sell a property...NOT a property they've sold and now don't care about. This is them not caring about selling the property in the first place. Talk about a red flag. If this is the pathetic level of service when selling imagine what it would be like in the aftersales.I've had to chase these clowns and no one came back to me. No one chased. No one bothered. Then 1 girl responded saying she'll chase up an answer on Monday - it's now Monday evening. I don't know who the bigger fools are - the staff or the people running it but it's clear the employees just scroll on Instagram and pass time until they can go to the pub. hands down the biggest disgrace I've come across in property and customer service

Ali · 9 August 2021

★★★★★ 1/5

Trustpilot

Furrowfields, Bishops Ithington

Furrowfields, Bishops IthingtonA shambles of a builder, avoid like plague! Bovis Homes has the same behaviour the company had in 2017 when it was forced to compensate furious buyers! Sales promises anything to get you into a buy, and once you're in for a while you can start noticing poor workmanship all over the place and low quality materials used. Customer care is useless so you can kiss goodbye to your warranty! It doesn't follow-up on issues, keeps apologising for not acting when it should and clearly waits on people to simply give up so they don't need to actually fix anything. Most of the contractors used by Bovis are just not good and they try all sorts of shortcuts instead of doing a proper job. Aside from that, even when a contractor makes a note to the builder on what needs doing to fix an issue, Bovis doesn't do anything! Highly inflated house prices for a low quality workmanship and build and non existent customer care!I had issues with water polling inside the front door when raining since I moved in (Nov 2019) and it's still not fixed today. Other issues with flooring not fixed since a year almost, ticking pipes in ensuite which simply got ignored! Previous site manager (Ian) would not genuinely fix issues, only do poor workarounds and tell you lies!

Plot · 26 July 2021

★★★★★ 1/5

Trustpilot

Radford Semele, Crown Hill

Radford Semele, Crown Hill. Nightmare it has been!!!! From day 1 noticed damaged in the whole, Kitchen doors falling apart damaged worktop, bathroom leaking, shower sliding doors not fixed straight, plaster cracked in every room, damaged carpet (which we paid for) and so I can go on. Snag list was over 4 pages after 7 days. 7 months in, but we are still not passed over to customer service and work is not finished. Every workman they send over to carry out job, needs to be managed or monitored. Mess left behind, is another issue.I don't normally do reviews, but we purchased a home for our family, but even after months it still feels like just a house. Please if you are purchasing Bovis home, inspect every room thoroughly and get it fixed before completion... For Bovis home sales team, it’s just bonus and for management it’s profit but most of us it's lifetime hard work and dream...

Mrs · 16 July 2021

★★★★★ 1/5

Trustpilot

Charlton Hayes Estate in Bristol

Charlton Hayes Estate in Bristol. Very, Very, Very poor ground maintenance, absolutely shocking. They make it all look nice when you move in, once all the houses are sold, they abandoned the site and never come back, they appoint an "estate management company" to carry out repairs, but the management company just charges you admin fees and does absolutely nothing. However Bovis still owns the land, so the council can not carry out any cleaning or maintenance. They do no maintenance, recently they didn't even bother to cut the grass for months, then they turned up with a strimmer and shaved it down to the bare soil, it's all dead and patchy now. Not to mention that they didn't even bother to pick the litter from the grass and shredded plastic and cardboard and whatever else was on it in to one million pieces and left it all. It looks like a disaster zone. If you can please avoid, I will never move to a Bovis built estate in my life, living here once was enough.

Lukasz · 11 June 2021

★★★★★ 1/5

Trustpilot

Absolutely awful experience with Bovis

Absolutely awful experience with Bovis. Have had nothing but plumbing problems and issues with my drains since I moved in nearly three years ago. Contacted them again in March to tell them that a previously reported issue has resurfaced, only to be told that it was a "latent defect" and that I would now have to pay to have cameras put in my drains. After arguing that this was not a latent defect, but an ongoing one, they eventually sent their site manager to my property, who finally, after 3 years, confirmed that Bovis have incorrectly installed my drains and that the reason my toilets keep blocking and that my garden smells of human waste is because of a building defect!!!! We are now another three months down the line and Bovis have not been to rectify the issue. They now ignore my emails and do not answer telephone calls. Their customer service manager in the southern branch, is absolutely useless. When I spoke to him, on the one occasion, three months ago that he could be bothered to contact me, he was completely uninterested in anything I had to say, spoke over me constantly and lacked any basic customer service skills. I feel that the only way my issue will now be resolved is for me to take the matter further and to seek legal advice. I have also now reported the issue to my local authority, as I believe that blocked drains pose a health and hygiene issue to myself and my neighbours. I would avoid buying from Bovis like the plague.

ALB · 10 June 2021

★★★★★ 1/5

Trustpilot

DO NOT BUY WITH BOVIS!!!!

I think I may have written a review in the past but after 5 years of being in this badly thrown together house that we spent a good amount of money on, we’re STILL having to pay to get things done that we shouldn’t be spending money on. We, like our neighbours are now going to have our toilet ripped out and replaced. There have been so many problems and now it’s leaking in to my hallway under the carpet. When we removed the panel to have a look we found cans of drinks that the builders chucked and left inside the unit. Just DISGUSTING! My house smells of mould. I’m livid. Do NOT give your money to these scammers! They don’t care once they get your hard earned cash 🤬I will NEVER buy a new build ever again. Bovis have simply ruined that for every company!

Mrs · 4 June 2021

★★★★★ 1/5

Trustpilot

Bovis the corporate cowboy builder.

Bovis is the worst builder in the UK. They are bunch of liars and the customer care does not exist. Quality of their build is poor and all they want is get hold of your money and that will be it. We are in Oxfordshire and we will advise anyone intending to deal with this company to go elsewhere because you will regret dealing with Bovis. We read reviews about the company last year July 2020 - most of these reviews were negative but we still chose to ignore the reviews which proved to be the greatest mistake of our lives. We moved into our property 2020 and we are still chasing them May 2021 to put things right from our snag list. Walls are uneven, switch meant to control the induction cooker controls the fridge (how could a mistake like this occur?). Water leaks into parts of the house. Internal painting has patches, wall cracks, the list is endless. Similar stories from neighbours that also bought from Bovis.If you have the misfortune of making contact with their so called customer service department, you will either be ignored or they respond with lies. Bovis now disguising itself under a new name "Vistry" is nothing but a corporate cow bow builder. If you choose to go with Bovis after reading this review along with others, please choose your own solicitors and not one recommended by Bovis. We chose to go ahead with Bovis because we liked the house design and we got emotionally attached. Please run more than mile away from them if you are not yet emotionally attached otherwise get yourself ready for serious heart and head aches. We once raised our frustration with their CEO but we got no response back which tells you that they are rotten from the top down.

Super · 18 May 2021

★★★★★ 1/5

Trustpilot

Bovis home have got to be one or the…

Bovis home have got to be one or the worse builders out there we brough out first home over 2 years ago and it's been hell!!!!! House was fallen down from the inside STAY AWAY DONT BUY !!!!!!

Ashleigh · 21 June 2019

★★★★★ 1/5

Trustpilot

Do not purchase a property from Bovis…

Do not purchase a property from Bovis Homes or Vistry Group.Despite all the promises they won't follow through on the snags that you flag after completing the purchase. We've been trying to get an issue fixed since August and they constantly delay and deflect.And their Customer Service could not care less.

James · 18 March 2024

★★★★★ 1/5

Trustpilot

Houseofbrokenpromises.net is what we received from Bovis

Houseofbrokenpromises.net is the perfect words to describe what we have experienced. Moving into our forever home in Stortford Fields back in Dec 2018 should have been one of the most happiest moments of our lives. It was what we had dreamed of. This was what we had worked so hard all our lives for. It is what every new home owner wants to feel - a sense of achievement and relief. This was far from the truth. Standing in the doorway of our new home, my husband said what exactly I was thinking ... "Oh crap, what have we done...." We could never have ever expected, from that moment on, that our lives would be changed forever...Breach of Regulations ...Within weeks, we had pages of issues raised with Bovis. Months later, we uncovered numerous serious breaches of Regulations, which to this day, after 2 years, are still outstanding causing more damage to the property. We longed to put our stamp on our new home, but couldn't until all the major issues have been resolved. The property, in its current state is non-compliant to Building Regulations and NHBC Technical Requirements and therefore is unsaleable unless these issues are corrected. By not rectifying the current non-compliant issues, Bovis has breached the legal contract for sale which states in condition 7 that “ the seller will construct the dwelling in a good and workmanlike manner; in accordance with planning permission and building regulations approval; to the standards required by the National House Building Council (NHBC)."Our current outstanding snag list is 52 pages long. Issues raised with a developer, within the first 2 years of warranty, must be put right by them to meet the responsibilities of Section 2 of the Buildmark. Therefore, the ultimate question is, why has this not been the case? We have concrete evidence including an Expert Witness Report by an independent FRICS Surveyor with over 35 years post qualification experience of construction and property matters. We even have written confirmations, which in a court of law is legally binding. Yet still they want to ignore us. I should be resting as I'm battling an incurable cancer, but I can't because I'm also fighting Bovis with this injustice. Read about our nightmare experience at houseofbrokenpromises.net Share to help us and others get heard. Thank you.

Ms · 24 March 2021

★★★★★ 5/5

Trustpilot

Excellent personal service

Excellent personal service throughout the purchase of my daughter,s new home. Morpeth Close Peterborough. Nina, Callum, on fact every single person involved went that extra mile. Nothing too much trouble, polite, reassuring, respectful, cheerful. Can, t praise all involved enough. A big thank you.

Lesley · 19 July 2024

★★★★★ 1/5

Trustpilot

Dropped out of sale

I recently was in the process of buying a property from Bovis - however, fortunately it fell through due to enormous delays and mistakes by their solicitor. Having read reviews on here I always had my eyes open for potential issues that could pop up.The sales team that I interacted with were incredibly friendly and professional, however, there were clear breakdowns in communication within Bovis internally as they told me several times that snagging issues had been fixed, despite this not being the case.

Nicholas · 27 February 2021

★★★★★ 1/5

Trustpilot

If I could give lower than 1 I would they are a disgrace

If I could give lower than 1 I would. Bovis are an absolute disgrace. Our so called premium home has been appalingly built. Some examples: parion not laid to specification causing water to get into the kitchen ruining the tiles. Those tiles have now been up for over a year as Bovis delay and delay. All our showers were bodged in and have had to be replaced. Entire flooring upstairs badly installed so it bounces, sags and isn't properly supported. Stairs incorrectly installed. Mortar weak and crumbling. Thermostat on immersion not correctly wired so water was scalding hot, kitchen not properly finished. Boiler cupboard made from offcuts and many more serious issues. Add to this the thousands of pounds of damage their contractor caused to our home which Bovis simply did nothing about despite multiple complaints and which Bovis are now arguing about sorting. Rather than hang their heads in shame all they do is make everything long winded, slow, obstructive and difficult. They lie, go back on agreements, cite irrelevant NHBC standards and simply try to wear you down so you give up. All they care about is your money and keeping you happy until you give a good rating in the 8 week NHBC survey and then you see the real Bovis. Their culture is toxic and all they care about is saving money. They are an absolute disgrace and we know that, on our estate many others feel the same. Avoid Bovis at all costs they are liars, cheats and totally incompetent

Sean · 17 February 2021

★★★★★ 1/5

Trustpilot

No ZERO otherwise it would be.

No ZERO otherwise it would be.Vile company and utter liars who work for them!Despicable treatment and after care. I dispise every person except 1 at this company (she no longer works for them).Changing plans as they wanted to, falsifying records, deleting documentation, breaking DP laws, 14 months and still have issues reported the day we moved in. Wish we could give the house back! I DO NOT recommend this company or the people within it. Regional Directors and MDs clearly do not care about their customers either. Customer Service.... UMMMM there is none.I work for a housebuiler and would never treat people the way we have been treated or allow them to continue in a house with so many faults. 14 months plus and still not sorted. NHBC have helped sightly!

BAA · 15 February 2021

★★★★★ 1/5

Trustpilot

We bought our Dream Home from Bovis but it has turned out to be a nightmare!

We bought our Dream Home from Bovis but it has turned out to be a nightmare!We bought our "premium" property in June 2019 and it has had so many fundamental build defects! From incorrectly wired hot water tank that bypassed the thermostat causing the water temperature to be higher than the point of scalding, to having weak mortar whereby all the mortar to half the height of the house has had to be removed, the flooring upstairs has bodged noggins, not been glue or affixed and the boards fall short of ending on the joists. The stairs have not been installed properly. The patio was built too close to the house causing water ingress and damaging the Amtico flooring which has now been up for over a year and these are just but a few of the defects. Bovis employ delaying tactics, take months to book work in, 18 months from first reporting the weak mortar and it is still in progress, over a year our kitchen flooring has been up and still we don't have a date when it will be rectified. They do not monitor their contractors and even when we have highted to them that the contractors are not working to HSE regulations they have repeatedly failed to do anything about it. They have caused thousands of pounds worth of damage to our property and do nothing but argue about rectifying. I could go on for hours listing the hundreds of snags and defects we have encountered in this "premium" property, suffice to say if I could give them a lower score I would - avoid at all costs!

Jules · 15 February 2021

★★★★★ 1/5

Trustpilot

Water logged garden uneven floors windows wring size leaking front door

What should have been a dream home has turned into a nightmare no use of a garden since we moved in 3 years ago down to flooding no drainage. cloakroom toilet part missing causing the toilet to leak damaged woodwork door frames flooring 8 visits to fix it!! Windows all needed replacing new front door as not fitted correctly leaking into hallway. Uneven flooring and they say it’s within NHBC tolerance !!! If you buy one if these 60 minute builds keep back at least £20.000 plus to correct all their cowboy contractors has workmanship

Marie · 9 February 2021

★★★★★ 1/5

Trustpilot

Utterly useless cowboys

Terrible customer service once the house has sold. Took them over a year to inform Thames Water we had moved in leaving us with a huge bill and after telling us they would cover the bill as they messed up are now telling us they won’t do anything. They have done the same to our neighbour and are not willing to help one bit. Totally useless company. If buying from them expect to wait months and months after talking to them and chasing them to get anything sorted, no response from their customer service. Also check the amount of rubbish they leave under your bath, under your turf etc. We found a piece of reinforcement bar sticking out of our grass and tonnes or rubbish under the turf, no wonder it died within months. Terrible company wish I had of just purchased an older house as would have been less hassle completely rebuilding a house than getting Bovis to come and fix a door lock... avoid the cowboys, they are a pathetic excuse of a developer.

Michael · 1 February 2021