Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotReally positive
Really positive experience selling my flat with Savills. Thoroughly professional and friendly throughout and stayed with both me and the buyer beyond sale agreement right up to completion date. My first time selling a property and was put at ease throughout.
Samuel · 18 February 2020
Agent replied · 23 November 2024
Thank you for your feedback. It really helps us review our own performance and ensures our service is the best it can be. We wish you all the very best in your future endeavours.
★★★★★ 1/5
TrustpilotVery surprised and disappointed to…
Very surprised and disappointed to receive an extremely patronising email in response to declining to proceed and offer on a property.
Mary · 20 April 2023
Agent replied · 23 November 2024
We take great pride in providing an excellent service, to hear we have fallen short of your expectations is disappointing to say the least. We would like to follow up with you, please could you email socialmedia@savills.com so we can investigate this.
★★★★★ 5/5
TrustpilotFiona's amazing understanding of this…
Fiona's amazing understanding of this complicated property sale with outstanding results went above and beyond my expectations. Her personal skills and communications were clear and comprehensive.We couldn't be happier or more impressed with all matters regarding the sale.
Karen · 15 April 2024
★★★★★ 5/5
TrustpilotChris Clifford dealt with our property…
Chris Clifford dealt with our property enquiry from day 1 with total professionalism.He was not only prompt but attentive and we found the whole experience extremely slick and customer facing.I would thoroughly recommend and use Savills office again.
Gareth · 23 November 2020
Agent replied · 23 November 2024
We’re so pleased that everything worked out successfully for you. Thank you for letting us know and for taking the time to review our service.
★★★★★ 5/5
TrustpilotLooking for a property in SW
Looking for a property in SW. I have been supported by Nicholas Whitaker. Very friendly, always in time and very patient.
Raja · 11 April 2023
Agent replied · 23 November 2024
It was our pleasure, thank you for leaving a review, we really appreciate it.Regards,Nicholas
★★★★★ 5/5
TrustpilotProperty Management
Exceptional service from Sam Ing on the residential property management side. This is a very challenging role, but he is always composed, helpful and very efficient.
Tom · 19 October 2022
Agent replied · 23 November 2024
Thank you for your review, Tom. I really appreciate, it's a pleasure being able to help you.RegardsSam
★★★★★ 1/5
TrustpilotUntrustworthy
I agreed to rent an apartment, paid deposit and supplied references. had already booked moving company - everything took a long time and already had a sense they were trying to let the same apartment to someone else (probably willing to pay a bit more) - they did not have the decency to give me a call but instead send an email saying the apartment had been rented to someone else. Thanks Savills for wasting my time
TP · 24 September 2016
★★★★★ 5/5
TrustpilotAlderbury purchase
Savills acted for the vendor of the property that I have just exchanged contracts for. They have been attentive and helpful throughout the sale/purchase process and acted very professionally. I would recommend them to any seller/buyer.
MikeD · 31 March 2021
Agent replied · 23 November 2024
We really appreciate your kind feedback. We are very pleased we were able to help and wish you all the very best for the future.
★★★★★ 5/5
TrustpilotWe used Paige Ford to rent out our…
We used Paige Ford to rent out our property and she has been excellent, always available and prompt. Always provides timely updates and great advice whenever we need it.
Abdul · 23 May 2022
Agent replied · 23 November 2024
Thank you so much for your review, it is much appreciated. If you need anything further please don’t hesitate to contact usRegards, Paige
★★★★★ 1/5
TrustpilotUnfortunately Savills
Unfortunately. The phrase most often used by the "negotiator" who was nothing like a negotiator. Every email began with the word and every phone conversation ended with it. So unfortunately for Savills we decided on another property. A fitting end to a dismal relationship.
CA · 18 August 2017
Agent replied · 23 November 2024
We are sorry to hear this and would like to investigate the comments and issues you have raised in your review as soon as possible. Please email your contact details directly to SDewey@savills.com so that we can address your concerns.
★★★★★ 5/5
TrustpilotWe found Savills to be professional
We found Savills to be professional, helpful and friendly.They were very efficient and willing to undertake tasks on our behalf.We have nothing but praise for their work.Krysia
Krysia · 15 August 2022
Agent replied · 23 November 2024
We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.
★★★★★ 5/5
TrustpilotWe found team in Truro extremely…
We found team in Truro extremely helpful and approachable whilst selling our cottage. They made it a fun and fairly stress free operation. I would not hesitate to use them again or to recommend them to friends
Penny · 17 December 2020
Agent replied · 23 November 2024
Thank you. Selling a home can be a difficult experience and we always try our best to make the process as smooth as possible. We are delighted you are pleased.
★★★★★ 5/5
TrustpilotRitesh has always been prompt
Ritesh has always been prompt, professional and attentive during our dealings with him. He`s part of an excellent team at Savills !
Philip · 20 December 2024
★★★★★ 5/5
TrustpilotGreat communication has been the key…
Great communication has been the key factor is selling this new home. Troy ensured everyone was certain of what needed to be done next and who needed to it. Thank you for all your hard work.
JTB · 2 March 2021
Agent replied · 23 November 2024
It has been a pleasure to act for you on this sale and we look forward to working with you in the future. Regards, Troy
★★★★★ 1/5
TrustpilotDisappointing after 3 years
Disappointing after 3 years. Very little comms, unfounded claims(proven by disputes agency) and the exit was incredibly unprofessional. One or two pleasant responders but will never use again.
Mary · 20 June 2022
Agent replied · 23 November 2024
Than you for your review, and we would be keen to find out more of your experience. If you'd like, please email further details to socialmedia@savills.com
★★★★★ 1/5
TrustpilotSavills is terrible
Tenant’s requests are ignored, repairs are not easily made, only high rent costs are paid and the level of professional cleaning they used is also very poor. Anyway, a huge disappointment and terrible !!
Etsuko · 6 June 2024
★★★★★ 1/5
TrustpilotSavills commercial sector breaks every…
Savills commercial sector breaks every rule UK Law and RICS put on earth
Terry · 18 October 2023
Agent replied · 23 November 2024
Hi Terry, we would like to find out more with regards to your review, and would ask you to send further detail to socialmedia@savills.com so we can investigate.
★★★★★ 5/5
TrustpilotBattersea Park Flat Hunt for First Time Buyer
Savills were brilliant throughout my 18 month flat hunt for my first property purchase. They're patient, professional, and live up to all expectations.Even for a first time buyer, they are a helpful house, not simply for £1m+ properties.
James · 8 July 2020
Agent replied · 23 November 2024
We really appreciate your kind feedback. We are so pleased we were able to help and wish you all the very best for the future.
★★★★★ 1/5
TrustpilotTerrible experience
Terrible agency, the agents aren’t professionals at all. After 10years of renting places all over the UK, never had such a bad experience than this one with Savills, with whom I worked for the first time. Do NOT go through them.
Karl · 13 April 2019
Agent replied · 23 November 2024
Savills endeavours to give the best possible service so we would like to address any concerns you have. Please email your contact details and further information to LettingsCustomerServices@savills.com so that we can investigate.
★★★★★ 5/5
TrustpilotSavills were entrusted to sell my…
Savills were entrusted to sell my house. They went about the whole process very professionally, courteously and with great application. They were knowledgeable and gave relevant advice as required.
Harry · 30 March 2022
Agent replied · 23 November 2024
Thank you for your kind words. We are delighted to have been able to help with the sale of your house. Regards,The Savills Team
★★★★★ 5/5
TrustpilotGreat experience with Savills
Great experience with Savills and Michael Churchill especially, who found us the perfect house and was incredibly helpful all the way through the process. Five stars to Savills and to Mike. Thank you so much.
David · 10 March 2021
Agent replied · 23 November 2024
Hi David, itwas my pleasure. I really appreciate you taking the time to review, and wish you all the best for the future!Regards, Mike
★★★★★ 1/5
TrustpilotThey NEVER replied to all the emails I…
They NEVER replied to all the emails I ever sent them.. they are really unprofessional
Andrea · 4 August 2023
Agent replied · 23 November 2024
Hi Andrea, we are sorry to hear this and hope you can provide us with more information so we can ensure contact. Please email socialmedia@savills.com with further detail and we can resolve.
★★★★★ 5/5
TrustpilotSavills are a fantastic company to work…
Savills are a fantastic company to work with and I have a fantastic relationship with their Associate, Anjanee Kotecha. She values her tenants and clients alike and is always willing to go above and beyond for them.
Emma · 21 July 2020
Agent replied · 23 November 2024
We really appreciate your kind feedback. We are so pleased we were able to help and wish you all the very best for the future.
★★★★★ 5/5
TrustpilotThanks to Savills and Fiona Wither for managing our property
We've been working with Savills for the past three years to let out and manage an apartment rental. They've always been quick to respond and get maintenance issues sorted quickly and have prevented us from having any issue with the tenants. Really appreciate the help.
Divya · 18 September 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
