Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotThumbs up to Emma, the best lettings coordinator that takes great care of customer’s needs
I wish to express my heartfelt and sincere appreciation to Ms Emma Kohler, she was my lettings coordinator since I purchased the apartment in Jan 21. She is extraordinarily effective and helpful in handling every matters relating to my rental issues and other enquiries, the information she provided are informative.
Zi · 27 October 2021
Agent replied · 27 October 2024
I really appreciate your kind feedback. I am very pleased we were able to help and wish you all the very best for the future!Regards,Emma
★★★★★ 1/5
TrustpilotWorst commercial letting agent ever
Worst commercial letting agent ever. Savills did not care about the tenants at all. Maybe it is because I am in the affordable space. They have construction work frequently without noticing us. They play around with air conditioning without telling us either. The lady that is responsible even avoiding us by having receptionist lie for her saying she was on holiday.
Ying · 19 July 2017
Agent replied · 27 October 2024
We are sorry you are unsatisfied with the service you have received. We would like to investigate the comments and issues you have raised in your review as soon as possible. Please email your contact details directly to cbratt@savills.com so that we can address your concerns.
★★★★★ 5/5
TrustpilotWas very happy with the whole…
Was very happy with the whole experience at Savills. Very professional and helpful. A whole team familiarised themselves with the property and gave useful feedback. Becky helped to keep the communication between vendors/buyers/estate agents which hastened the whole process. Would definitely recommend.
Fee · 13 November 2022
Agent replied · 27 October 2024
We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.Regards,Becky
★★★★★ 5/5
TrustpilotMy sale: Savills at Bristol
Excellent service. Richard and Kirsty were extremely pro-active and worked hard at moving things forward. Richard sometimes seemed surprised at the speed with which the sale was going but that was because of his efforts.
Cara · 19 August 2021
★★★★★ 5/5
TrustpilotVictoria Short from the Stamford Office…
Victoria Short from the Stamford Office dealt with the sale of our property recently. We found her to be polite, efficient and enthusiastic at all times in her dealings with us and she kept us well informed throughout - she was a pleasure to deal with.
Just · 24 May 2022
Agent replied · 27 October 2024
Thank you for your review, its much appreciated.Regards, Victoria
★★★★★ 5/5
TrustpilotWorking with Kitty Haley
Working with Kitty Haley on the purchase of my new flat has been a pleasure. Kitty was always prompt in responding to any questions and professional in everywhere.
KL · 3 August 2022
★★★★★ 5/5
TrustpilotThis is an incredibly professional and…
This is an incredibly professional and client focused agency. Olivia in particular went above and beyond to ensure that our specific needs were met. We are now happily settled in our home which meets all of our requirements. We highly recommend Savills if you want to find your ideal home.
Berna · 27 July 2021
Agent replied · 27 October 2024
Thank you, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that little bit smoother for you.
★★★★★ 5/5
TrustpilotKitty O'Sullivan
I would highly reccomend Kitty O'Sullivan to anyone who is in need of a real estate agent. She has been professional, supportive, helpful, easy to communicate and fast throughout the entire process. She provided updates to me on everything that was being done and she made herself available even after work hours.
Dora · 23 February 2021
Agent replied · 27 October 2024
We’re so pleased that everything worked out successfully for you. Thank you for letting us know and for taking the time to review our service.
★★★★★ 5/5
Trustpilotattentive and helpful
Tami was attentive and helpful. Plenty of constructive effort on my behalf for which I was grateful.
Doug · 17 July 2023
★★★★★ 5/5
TrustpilotThe whole experience was excellent
The whole experience was excellent. It was a tricky sale, selling my mother's house with all the family, with their sometimes conflicting views, to keep happy, but Jamie and other staff made the whole process as easy as it could possibly have been. I could not speak more highly of Savills.
Mr · 10 May 2021
Agent replied · 27 October 2024
Thank you, it was our pleasure. We know that selling a house can be a difficult time so it’s great to hear that we made it that little bit smoother for you.
★★★★★ 5/5
GoogleDelighted to have come across an agency which manages to operate at a different level to many others. Intelligent, responsive staff who listen carefully and then follow-up reliably and on message. Mickael and Bea, in particular, are a credit to Savills.
Christopher · 26 October 2022
Agent replied · 25 October 2024
Dear Christopher,
Thank you for going to the trouble of posting a review. All feedback is greatly appreciated and helps us maintain the level of service our clients expect and deserve.
Kind regards,
Milly
★★★★★ 5/5
TrustpilotSimply unbeatable service from Ram…
Simply unbeatable service from Ram Bekir. If I could rate six stars, I would. Expert and helpful guidance on insuring a block of four maisonettes Thanks a million. Ram. Yee art a gentleman and a scholar. And there aren’t many left. Amen David Soanes
Soanes · 20 June 2022
Agent replied · 27 October 2024
It was a pleasure - and we really appreciate you leaving such a lovely review, wishing you all the best for the future.Kind regards, Ram
★★★★★ 5/5
TrustpilotVery attentive and professional service
Very attentive service and an agent that actually provides the service they charge for. Extremely professional staff.
Tim · 27 June 2024
Agent replied · 27 October 2024
Thank you for taking the time to review our service, Tim - feedback is always incredibly helpful.I’m delighted that we met your expectations.
★★★★★ 5/5
GoogleSavills delivered a great service when we were looking to rent out our flat in West Brompton. In particular, Bea Elliott organised and led viewings with an enthusiasm and charisma that, no doubt, secured us a tenancy at a time when the market was at it’s most difficult!
Jake · 26 October 2021
Agent replied · 25 October 2024
Dear Mr Harvey,
Many thanks for your kind review. It was a pleasure working with you. Should you need any assistance in the future, please do give us a shout.
Kind regards
Ash
Lettings Coordinator
★★★★★ 5/5
TrustpilotI found Duncan Petrie to be hugely…
I found Duncan Petrie to be hugely helpful with what is a somewhat unusual situation. He was quickly able to see the challenges I faced and clearly put my interest first, before any commercial consideration of his own.I'd recommend him!
David · 11 November 2022
Agent replied · 27 October 2024
Thanks David, it's been a pleasure to work with you and wish you all the best.Regards,Duncan
★★★★★ 5/5
GoogleGreat experience from start to finish. The Savills Earls Court team were welcoming and highly knowledgeable. Thanks in particular go to Emily for her hard work and professionalism.
Harry · 26 October 2023
Agent replied · 25 October 2024
Dear Harry,
Thank for your kind review, we truly appreciate it. I am so pleased to hear that the Earl's Court team were able to help and that you had a great experience throughout. We wish you all the best for the future.
Kind regards,
Tori
Earl's Court Team Coordinator
★★★★★ 5/5
TrustpilotTrust/ Confidence
We are of a senior age and we so delighted that Jodie Lands of Savills was so helpful and willing to spend over half an hour to go thru a detailed document on the phone.She gave us confidence.
Krysia · 4 January 2023
Agent replied · 27 October 2024
This is so nice to hear, Krysia - thank you. It was a pleasure to be able to help you, and thank you for such a lovely review.Regards,Jodie
★★★★★ 5/5
TrustpilotNavik Solanki is an epic property…
Navik Solanki is an epic property manager. Super on top of things and organized.
Nick · 2 September 2023
★★★★★ 5/5
TrustpilotThe team at Savills were very helpful…
The team at Savills were very helpful and arranged a sale which was at a good price.
John · 7 June 2024
Agent replied · 27 October 2024
Thank you so much for your review, John. It's much appreciated. If you need anything further please don’t hesitate to contact us.
★★★★★ 4/5
GoogleDan was very professional and we were very impressed by his conduct in selling our flat which sold very easily and quickly. We would recommend Savills and will use them again.
Annie · 26 October 2021
★★★★★ 5/5
GoogleWe had a seamless rental experience from Callum at Savills. The service we received was excellent and the move was made so easy - in particular given that my wife is 7 months pregnant. A cut above other estate agents we have had dealings with:PositiveResponsiveness, Quality, Professionalism
Rory · 26 October 2021
Agent replied · 25 October 2024
Dear Rory,
We really appreciate your kind feedback. I am so pleased we were able to help and wish you all the very best for the future. Please do get in touch, should you need any further assistance.
Kind regards
Ash
Lettings Coordinator
★★★★★ 5/5
TrustpilotAgent was knowledgeable about the…
Agent was knowledgeable about the market and practical in helping us to present for sale
RB · 28 July 2023
★★★★★ 5/5
TrustpilotA high level company thanks to Mr James Barlow
A high level company, thanks to Mr James BarlowIt is really a high level company, reliable and well organized. I am not a friend of these people; so, it is not a fake review.They are helping the whole UK with appropriate parking discipline and making a parking safe and reliable. I would like to acknowledge a high level service from Mr James Barlow, Associate Director Property Management. Well done, 5 stars from me. I strongly recommend a collaboration with this company. Regards, Len Gelman PhD
Len · 25 July 2021
★★★★★ 1/5
TrustpilotTerrible experience renting from…
Terrible experience renting from Savills. They are withholding a portion of our deposit despite the inventory checkout report stating the property was returned in the same condition as it was when we moved in. I’ve heard horror stories about them before but didn’t expect the treatment to be this unfair and common procedure.
Lorna · 23 April 2020
Agent replied · 27 October 2024
We take great pride is providing an excellent service so to hear we have fallen short of your expectations is disappointing to say the least. If you’d like to, can you email further information to our Director of Client Relations, Carole Bratt, at CBratt@Savills.com so we can investigate this? Thank you.
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