Trusted Agent profile · Kensington and Chelsea

Savills Earl's Court reviews in Kensington and Chelsea

4.2

★★★★★ Great

1,965 reviews across 2 platforms

237 Earls Court Road, London, SW5 9AH, Kensington and Chelsea, SW5 9AH

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Savills's office in Kensington and Chelsea, at 237 Earls Court Road, is rated 4.2 out of 5 across 1,965 reviews on two platforms, including 157 Google reviews rated 4.9.

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4.9 / 5

157

Reviews on Google

This office

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1,808

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.

5/5

Trustpilot

We'd like to take the opportunity to…

We'd like to take the opportunity to thank Jo Robson for the excellent service she provided us with during the sale of our property. We were thrilled that the process played out exactly like she said it would and we received a superb price, in excess of the asking price, very quickly. Jo new how to identify the right buyer for us and managed our buyer and solicitors excellently throughout the conveyancing process. She definitely knows her stuff and we could not have felt in safer hands. Thank you so much, Jo!

Helen · 4 August 2022

5/5

Google

I had a very positive experience with Savills. They provided fantastic services and helped us sell the flat smoothly even during the lockdown. I really appreciate their customer services and cannot recommend them enough!

Keiko · 26 October 2023

Agent replied · 25 October 2024

Dear Keiko, Thank you very much for your review, your feedback is very important to us and helps us to provide the best service that all of our clients deserve. I am so please to hear that the team were able to help throughout the process of selling your flat. We wish you the very best for the future. Kind regards, Tori Earl's Court Lettings Team Coordinator

5/5

Trustpilot

Paul Eaton was great to work with

Paul Eaton was great to work with. Very efficient and professional.

Nicola · 27 July 2020

Agent replied · 27 October 2024

We really appreciate your kind feedback. We are so pleased we were able to help and wish you all the very best for the future.

5/5

Trustpilot

Elizabeth was the most helpful agent

Elizabeth was the most helpful agent, and made sure everything ran smoothly

Becca · 10 March 2020

Agent replied · 27 October 2024

Thank you for your kind words and for taking the time to post a review. We are delighted you are pleased and that we were able to achieve such a successful outcome on your behalf.

5/5

Trustpilot

Professional & friendly

We had a very positive experience working with the team at Savills. They were highly professional, knowledgeable, and took great care of us as clients throughout the entire process. They made our buying experience (which was quite stressful for other reasons!) smoother. I have already recommended their services to anyone in need of a friendly reliable estate agent.”

Gayle · 9 April 2024

5/5

Trustpilot

Savills Insurance Claim handling

Savills, and Christianne particularly, has done a great job over the last 18 months handling an insurance claim and property re-fit.

James · 12 September 2025

5/5

Trustpilot

Fantastic service

My wife and I are delighted with our new property andwe wish to thank you and the rest of the team at Savills in assisting us throughout the purchase process. Yourwhole service is exemplary. We have been kept fullyupdated throughout the whole process and our telephone calls have always been returned. The servicethat Savills provide is nothing short of truly professional.thank you all very much.

Richard · 4 November 2023

5/5

Trustpilot

Carlsberg Don't do letting agents but if they did it would be called Savills

The crew worked tirelessly to rent out our home for us- key observations 1. highly professional 2. transparent and open- no B/S3. managed our "rent in covid-19 lockdown/find a family tenant" expectations superbly 4. easy process 5. nice people to deal with - no fools in any of the steps / teams/ process6. Sandy rocks

Andrew · 10 May 2021

Agent replied · 27 October 2024

Dear Andrew,Thank you so much for taking the time to review our service. We are really glad we were able to help with finding tenants for your beautiful home and we hope everything goes well with the tenancy.Regards,Sandy

5/5

Trustpilot

Diligent, tenacious & supportive

Savills, looked after the sale of my home very well indeed.Matt and all the staff had knowledge of my home therefore could give advice to potential clients. Even the after sales service was extremely efficient and supportive.I recommend Savills, to anyone who needs that extra bit of service and kindness.

Pauline · 5 March 2022

Agent replied · 27 October 2024

Thank you for taking the time to leave a review. I am very grateful for your kind words and hope to work with you again in the future.Regards,Matt

5/5

Google

Alex Hewitt was absolutely fantastic. He dealt with a very complicated brief and demanding client and organised everything superbly. Throughout the entire process he was attentive and helpful. If you are looking to rent a property then you will not find a better person to help you.

Tom · 27 October 2017

5/5

Trustpilot

Fantastic job done by Peter and Emily…

Fantastic job done by Peter and Emily on the sale of my property, its been a long road, but they were professional and courteous and went the extra mile to make sure things went as smoothly as possible, thank you!

Corinne · 6 April 2023

Agent replied · 27 October 2024

Thank you, it was our pleasure, Corinne. We know that selling a house can be a difficult time so it’s great to hear that we made it that little bit smoother for you.Regards,Peter & Emily

5/5

Trustpilot

Great support from Shan and Savills Management Team

Prompt reply with quick action after i raised problem in Rental Apartment.

Miu · 21 November 2024

Agent replied · 23 December 2024

Thank you for taking the time to review our service, Miu - feedback is always incredibly helpful.I’m delighted that we met your expectations.

5/5

Trustpilot

Angus Wong and Sandy Sitlani have given…

Angus Wong and Sandy Sitlani have given us excellent service. Couldn't be happier.

Eric · 31 October 2024

Agent replied · 23 December 2024

Thank you for your feedback, Eric. It really helps us review our own performance and ensures our service is the best it can be.

5/5

Trustpilot

Both Ruaraidh Ogilvie and Sandra…

Both Ruaraidh Ogilvie and Sandra McGregor have provided a 5 Star service. They have kept me updated at all times especially over the COVID-19 situation as to viewings on my house and also shown people around the house due to myself living away from the area. I would highly recommend Savills to any family and friends.

Hazel · 4 December 2020

Agent replied · 27 October 2024

Thank you, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that bit easier for you.

5/5

Trustpilot

Thank you Savills.

Our successful sale is solely down to the friendly, helpful, and knowledgeable support provided by Savills - and by Jamie Morton in particular. Nothing was too much trouble and his extensive experience of the market ensured we achieved the best possible price. We must also mention the comprehensive and extremely attractive brochure.

Sandy · 28 September 2021

Agent replied · 27 October 2024

Many thanks for your kind comments Sandy, and very best wishes for your new home when you finally get there! Jamie

5/5

Google

Savills Earls Court did a great job finding a new tenant at a very good rate with Danielle and Bea, and with Bea just sorting out the practicalities of the tenant switchover without fuss. It feels like they are on your side! Very professional.

Andrew · 26 October 2022

Agent replied · 25 October 2024

Dear Andrew, Thank you for taking the time to review our service. I’m so pleased that everything worked out successfully for you and that Bea and Danielle were able to help. Kind regards, Tara

1/5

Trustpilot

This is regarding the south Dublin office. Terrible service

This is regarding the south Dublin office, Bad customer service, rude, impolite and unprofessional, unnecessary attitude when asking about the electricity meter, simple request. I’m always nice and articulate and yet the attitude coming from Savills is baffling to say the Least. Please avoid this agency at all costs when renting or buying, selfish and don’t care about you period.

Irishvoice · 7 May 2019

Agent replied · 27 October 2024

Savills endeavours to give the best possible service so we would like to investigate this. Please email your contact details and further information to Carole Bratt, Director of Client Relations, at CBratt@savills.com so that we can investigate this.

5/5

Google

I have dealt with Daniel Carrington for many years. He is a fantastic agent who looks after his clients throughout the whole transaction. He is always happy to assist in the conveyancing process wherever he is able. Daniel is a great communicator. Highly recommended. -Caroline Spector

N · 27 October 2017

1/5

Trustpilot

Never answer the phone or reply to emails

I have tried many many times to call, but they never answer the phone or reply to any emails. I have great concerns over the massive hike to the quarterly service charge from £766.29 to £1060,92 but cannot discuss it with anyone - dreadful company

Mr · 1 September 2022

Agent replied · 27 October 2024

We are very sorry to hear of this inconvenience, and would like to look at providing a resolution for you. If you'd like, please email your contact details and the address and we will investigate.

1/5

Trustpilot

I have tenancy contract which has…

I have tenancy contract which has finished two month ago and they did not gave me deposit back. There manager is very aggressive and zero polite with people. Contract has started 12th of March and apartment was not ready til 20th of March

Irakli · 10 November 2022

Agent replied · 27 October 2024

We are sorry to hear this and would like to provide a resolution for you. Please email further information and your contact details to socialmedia@savills.com so we can investigate.

5/5

Trustpilot

Aziz is a very nice and honest person…

Aziz is a very nice and honest person willing to serve and help.

John · 21 December 2023

1/5

Trustpilot

Useless book a day off for them then…

Useless book a day off for them then they tell me hour before my appointment they can't make it

Bella · 4 July 2024

Agent replied · 27 October 2024

Hi Bella, we are incredibly sorry for the cancellation; please let us know if an alternative time has been arranged, or provide more details to socialmedia@savills.com so we can look into arranging an appointment for a time that is convenient with you.

5/5

Trustpilot

Amazing service from Robyn

Robyn (Waterfront, Battersea) was so friendly and easy to deal with when buying my new flat. Despite the purchase taking longer than expected, she was always on hand to help and made me feel at ease during every stage in the process. Highly recommended!

Alison · 14 September 2022

Agent replied · 27 October 2024

We are so pleased that everything worked out successfully for you, Alison. Thank you for providing us with an update and for taking the time to review our service!Regards,Robyn

1/5

Trustpilot

Non existent

I really value customer support and the entire process here was shoddy. I was the sole bidder on the property for a number of weeks, no proactive communication and when eventually contacted several weeks later the price had now increased significantly without any notice to me. They only engage when seeking to encourage frenzy bidding, otherwise they have no interest.

David · 15 October 2018

Agent replied · 27 October 2024

Hi David, we're sorry to hear this. Savills endeavours to give the best possible service so we would like to investigate your comments further, please can you email Carole Bratt, Director of Customer Relations, at CBratt@Savills.com? Thanks

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