Savills Chelsea reviews in Kensington and Chelsea

★★★★★ 5/5

Trustpilot

Been with Savills nearly 4 years have…

Been with Savills nearly 4 years have not had any issues have always found them very helpful. Tami has been very good dealing with my queries very efficiently and promptly.

Antonia · 25 January 2024

★★★★★ 1/5

Trustpilot

Awful Unprofessional company

Shocking customer service. Do not acknowledge offers until days later doing their clients a disservice and breaching data protection regulations by discussing buyers by name to other parties and telling them their financial situation. Cannot be trusted. Awful unprofessional company.

Laura · 24 May 2024

★★★★★ 5/5

Trustpilot

Big Thank you

Would like to thank Tom from manchester office for sorting our Front door out on Friday it’s perfect now

Oliver · 5 March 2022

★★★★★ 1/5

Trustpilot

If I could give 0 stars I would!

If I could give 0 stars I would!! Took over as the letting agent for the estate I rent from, and we'd all hoped that they'd actually get repairs done where the previous agent had failed. Seems we'd hoped for too much; we're still considered as numbers in the bank, and even simple repairs (which we'd offered to do if they paid for the part) have been dismissed as there has been deemed to be no problem, that everything is working as it should. Difficult whe there are parts missing or faulty. Sad if their excuse is that the landlord said so, as surely the letting agent should be impartial??!! Avoid Savills at all costs.

Da · 28 November 2017

★★★★★ 1/5

Trustpilot

Super fraudster, Con, cheater and deceiptful auctioneer.

BEWARE!!! SAVILLS ARE PURE FRAUDSTERS, CONMEN, CHEATERS AND MISLEADING RATS, COWARD THUGS, BRIBERY TAKERS AND DECEIVERS Savills auctions are pure fraudsters and take bribery from the sellers to defraud the punters. They were even seen using their own staff on 6th November auction to bump up the prices. They sold us a makeshift storage cupboard with deliberately mis- advertising the incorrect description in their auction catalogue as a Room. They then bumped up the price by using their own staff. The Actual cupboard is low ceiling, makeshift hardboard separation wall to store just some brooms and bikes with no lights, no water or gas. For almost £30k, Fraud FRAUD FRAUD!!!!

Dimensions · 15 November 2017

★★★★★ 2/5

Trustpilot

Liars who you should avoid

We found a property in July 2017. The estate agent had to be let in by my partner as he didn't have the key/code. It was a slow process but we were reassured we had passed references and had a scheduled move in date of 16 September after we signed the contract.On 8 September we got a call saying the landlord had pulled out due to not approving of the references, references they had since late July. Savills were very apologetic, refunding us in full and claiming to be as bemused as us as they couldn't contact the landlord for a full explanation. They stated verbally that they would not work with this landlord again. On 13 September the flat went back up again via Savills. They are liars, slow and generally incompetent considering how expensive they are. Wait until the landlord has signed if you do go through them but otherwise avoid at all costs.

Shanine · 13 September 2017

★★★★★ 5/5

Trustpilot

Jodie is competent and knowledgeable in…

Jodie is competent and knowledgeable in her work , she is very friendly and approachable. A good estate agent

Robert · 11 February 2022

★★★★★ 1/5

Trustpilot

Unresponsive

Refused to call me back for two weeks, i tried calling multiple times, as I was just trying to get some basic details of a property, view and find out where the auction was, just a waste of my time. Why have someone on staff if they don't do anything.

Jonathan · 10 October 2023

★★★★★ 5/5

Trustpilot

We bought a house with Savills

We bought a house with Savills, Brook Green recently and we couldn’t be more satisfied with their excellent service from beginning to end of the process. Dominique and Josie exceeded our expectations and were there to guide us and answer our questions. They are very professional and their knowledge of the area is impressive. We are very happy with our new home.

Diana · 23 September 2022

★★★★★ 1/5

Trustpilot

This is the worst management company in…

This is the worst management company in the world. My motorcycle was severely damaged from an overnight hit and run incident at City Garden apartment parking lot and they installed NO CCTV's in the area of motorbikes & they won't claim responsibility for ANY CHILDREN injured in this area.1. No CCTV's exists in Tower C of City Garden motorbike area on both sides2. No CCTV's exists in Tower C of City Garden entrance area (all pictured below)3. If something happens to your motorbike, Savills claims NO RESPONSIBILITY4. If your CHILD ever gets hurt in this area, for example run by a motorbike or kidnapped in this area, Savills will claim they have NO RESPONSIBILITYOn the 2nd page of the documents they have the nerve to blatantly show the camera angles near the motorbike area in Tower C with nothing pointing towards the bikes, therefore it is "resident's fault".Letter from Management:in accordance with the building's regulations which is stated very clear at Article 15 of the Parking Rules and Regulations "Users parked at City Garden do so at their own risk. Management wil not accept responsibility for any damage, accidents or losses to vehicles or possessions."

K · 22 November 2023

★★★★★ 5/5

Trustpilot

Very supportive

Thank you Emma and Fiona for being patient and supportive. It was meant to be!

Georgina · 7 August 2022

★★★★★ 5/5

Trustpilot

Very quick responses from Kristina and excellent communication

Communication with Kristina Pascuzzi was easy and constructive, she helped with all queries and supported on every step

Maryna · 16 March 2022

★★★★★ 5/5

Google

Olivia was really helpful and handled closing the rental very professionally in my opinion, especially in a manically busy time in August. I felt confident that everything was being done properly. Thanks again

Ann-marie · 25 October 2023

★★★★★ 5/5

Trustpilot

I like to leave review about Donna…

I like to leave review about Donna Phillips from Savills. Donna she makes my day by putting me in the good mood. Donna she is very easy to communicate with,she always very helpful and goes beyond to make sure that everyone is happy. She is a very responsible,hard worker and always finds time to advise and help in various situations.

Lina · 25 November 2022

★★★★★ 5/5

Trustpilot

Thank you, Olivia Hill!

Olivia Hill was client focused, professional and most helpful! Thank you, Olivia!

Ka · 24 November 2022

★★★★★ 5/5

Trustpilot

Had a very good experience with George…

Had a very good experience with George Pride at Savills as our property manager. Always really friendly and very prompt in response helping us with any issues we had

Sammuel · 6 November 2024

★★★★★ 1/5

Trustpilot

Appalling Rental Service By Savills St Tropez

Savills agreed a two month rental of my property in France. Contrary to the contract, the tenant smoked in four of the rooms - master bedroom, master bathroom, sitting room and dining room. The check out clerk noted a "strong smell of tobacco" to all these rooms which remains to date in the master bedroom. The Savills rental agent, against my firm instructions in writing, had the damaged curtains washed and they shrunk by 10cm in length. Savills, despite being aware there is an ongoing dispute, returned the deposit to the bad tenant without deducting money for the replacement curtains (I gave them a quotation for this) and are insisting that I make a claim through my own insurance company - which will result in them raising my premium for something that was not of my making. I have been treated appallingly by Savills and they have ducked and dived to get out of taking responsibility for their bad client. I would not recommend them at all. Be warned - if you have a problem with a bad client supplied by Savills you will be left high and dry and they will do all they can to protect the bad tenant.

Kerry · 13 November 2023

★★★★★ 5/5

Trustpilot

Smooth experience

Very happy with the service I received (rental of new flat) - particularly with Aziz from the St John’s Wood branch who helped us in the process! He was available literally around the clock, and always eager to answer our questions. Also worth mentioning that when encountered a couple issues/disputes in the process, with the help of Aziz we managed to resolve them very smoothly.

Loukas · 19 April 2022

★★★★★ 5/5

Trustpilot

Millie Willsmer at Savills Estate Agency

Millie Willsmer is amazing. She is very kind, approachable and patient. During our sale negotiations, she was helpful and gave us many good advises. Thank you Millie!

Kinga · 5 March 2020

★★★★★ 5/5

Trustpilot

Probably the most helpful estate agent you’ll ever meet

Melissa Gallagher from Savills, has been the most helpful and proactive estate agent that I have ever met, and I have met large numbers!From the get go she has been quick to respond to queries and provides super helpful answers. However, she has gone the extra mile to contact third party surveyors and contractors and pull together their reports on our behalf.She has also been great at communicating up and down the chain, chasing other agents and solicitors alike, to get milestone dates such as exchange and completion agreed and over the line.On top of this she has been easily contactable and good fun.

Patrick · 5 November 2023

★★★★★ 5/5

Google

I highly recommend Olivia! She helped getting a great apartment, was very responsive during the whole process and made sure everything went as smooth as possible! Thank you very much, Olivia!

T · 29 November 2023

★★★★★ 5/5

Trustpilot

T MCMAHON & DM Dewhirst

We approached Savills to sell our house in rural Aberdeenshire. Fiona Gormley and her team, including Laura Totten, provided a great service from initial meeting to final sale.

Tam · 20 August 2019

★★★★★ 1/5

Trustpilot

Commercial Property Management team do not seem to want to resolve issue

Savills manage the land behind my house and I emailed them in June about a tree on that property that was leaning dangerously and if it fell would damage both mine and my neighbours house. They said a tree survey was being done in August but heard nothing back from them. Chased in both September and October and was told they are waiting for quotes but no timelines or updates given. The tree needs to be removed asap and I can’t believe it would take over 3 months to get quotes etc. I am now having to email a third Regional Facilities Manager to deal with my concerns as they keep changing and no one seems to want to help resolve the issue.

Amanda · 2 November 2023

★★★★★ 4/5

Trustpilot

Great company to rent from

We’ve been renting from Savills’s for over a year now and been having a great experience since. Very efficient and friendly service from Adel, our property manager. Inspections are done in a friendly and professional way. I haven’t had to report many things but when I have, there has been a workman round within a couple of days. Any issues have been dealt with quickly. I would recommend them to anyone.Thank you!

Krisztina · 11 December 2020