Octavia Housing Kensington and Chelsea reviews

★★★★★ 1/5

Google

Tried to make a reservation for the development they sell, and was ghosted since then. You will be better off going to other developers or housing associations.

Mikhail · 26 April 2024

★★★★★ 1/5

Trustpilot

Going round in circles

Well I got a reply here, obviously not from a person but computer generated telling me to ring the number that I’ve been ringing or email the address I’ve been emailing. What I am complaining about is not getting any response by phoning or emailing. Going round in circles. What’s the point.

Maggie · 28 March 2024

★★★★★ 1/5

Google

When are you going to send someone with a brain cell to fix the intercom system at George Eyre House? Or are you just going to keep on sending mental retards who don't know how to fix a simple over voltage issue?😡 …

Daniel · 25 July 2024

★★★★★ 5/5

Trustpilot

Octavia repairs excellent

I just had an engineer come to fix my boiler,,’Mark’ What a pleasant man he was , he dealt with the problem in no time,, Calling me when he was 1/2 hour away And respecting my property , checking all my radiators etc Very compassionate about his job and extremely caring, considerate but above all professional at all times,, Thank you for sending this man;

Evelyn; · 7 February 2023

★★★★★ 1/5

Google

Octavia Housing is a disgraceful organisation to be with. After reading so many bad reviews and stories of other tenants I am in shock how many of us suffer from this so called social housing organisation. For many years my property has been in a state of disrepair with multiple issues including health hazards. It took years, yes YEARS for someone to turn up and fit smoke alarms - there were none before that and that is such a basic health and safety requirement. Is that even legal to let tenants live without smoke alarms?!?!? My complaints have been left without attention for 3 years; damp, black mould, collapsed bathtub, cosmetic issues, defective guttering and pipework, damaged roofing, cracks in walls, blown brickwork and the list goes on. This situation has escalated into having to take legal action against Octavia and I will go to the council and ombudsman. If you incur slightest rent arrears they are on your case constantly giving you stress and threats of eviction, when the house is in horrific conditions and you need to pay for stuff to get fixed from your own pocket instead of paying rent. If you are considering moving into a property from Octavia I suggest you think twice and for residents already living in one I wish you the very best of luck.

Sofia · 23 November 2020

★★★★★ 1/5

Trustpilot

Job Interview

I was invited for a job interview for this HA and it was the most disappointing experience ever. It is particularly disheartening and dis-concerning when they make potential candidates like me jump through so many hoops to be considered.I put a lot of my time and energy into my application, presentation and the interview process. Whilst I appreciated the fact I wasn't successful I gained no pleasure in the way the panel members treated me with total disrespect by:1) Delaying my interview by 10 minutes later than scheduled and,2) when it did eventually start the chair of the panel was absent for a further 10 minutes late, and3) I had to engage in small talk with the other panel member, who didn't seem very engaging, and 4) to top it all I can't even get feedback to understand where I need to improve etc.The whole experience with this organisation was somewhat demoralising and demotivating to say the least. May be they should train their management on the etiquette of interview preparation and techniques so they treat other future applicants with the respect they deserve.I for one will never apply to Octaive HA for a job again!

Vijay · 19 November 2020

★★★★★ 1/5

Google

The staff here take it upon themselves to sabotage your details ! Lie to Ombudsman to say there’s no problem with your home !! Can’t sleep in this flat since westfields put condensors on their roof 19 months ago & they worked every night drilling and all sorts of contract work in their car park of which my exterior wall is attached to via a open grid that leads down into the car park also joins my flat to the westfields building , ! Can u imagine how much noise comes up from that grid it’s like having some one drilling in the next room , work men shouting all night also mechanical plants of 4 condensors on the roof a meter away from our roof which cause the rumbling in our flat that can be turned up or down and causes our ears to swish when it’s at its loudest , this lot won’t put me onto the transfer list so I can even bid to get out ! We are do unbelievably sleep deprived for 19 months , this ruined my sons education our lives are in taters and this housing association is doing all it can to pretend the windows and doors protect us from the noise !! I’ve had to gather evidence send videos & do a petition to show how me and my remediate neighbours are being affected & still this lot are making excuses not to help !! I feel like my integrity is in question here since they lied to the Ombudsman and council !! The people involved need training they are liars , and unprofessional!! The reception staff are really nice but the more involved staff are totally rude , play mind games threaten you say things like if u complain il be ready & im waiting really horrible ppl here needs investigating !! I won’t mention the 2 liars I think karma will catch up with these cruel women !!!! I’ve had no response from my petition of which me and my neighbours signed in total 20 ppl , this housing association don’t care about their tenants ! I have been literally bullied , I put my medical notes with them to go on transfer list as we can’t sleep in this flat because the noise all night and loud rumbling and they sabotaged my medical report changing it thinking it would be ok !! Trying to pretend I’m not getting these health problems from sleep deprevation and having loud rumbling in our home from the new condensor on westfields roof 24/7 we have no peace in our home they have received 60 videos from me there’s been no comment about it nor the petition that my neighbours all signed !! I’m just told to put in another transfer application this was my 3 one they trying to say I’ve got no points so I can’t Bid on the transfer list !! A doctor has told them in my medical that the flat is unsuitable for us to remain here due to noise keeping us awake every night 19 months but they have not given me one point towards getting me on the transfer list !! One member of staff even told me they don’t have a transfer list and another hold me that wasn’t true !! I’m not sure how these ppl have made the decisions to ignore such an emergency situation, with no regard for me and my child’s mental health !!! How would they like to live in a flat full of rumbling night and day can’t even watch telly nothing read nothing these ppl are really in need of training and fast before someone drags them in a court room and prosecutes them !! The flat is over run with mice and the surveyor in charge refuses to deal with it just have to keep getting pest control out for the past five years horrendous!! stay away from this housing association they are up to no good and will go to great lengths to lie rather than help you !! But they won’t refund u on your rent even if it’s inhabitable accommodation!!!! True story

Linda · 24 November 2019

★★★★★ 1/5

Trustpilot

Deceitful..

Deceitful... To quote from the website "Octavia works hard to minimise environmental impact across all areas of our business." They go on to state "We are recognised as being one of the most environmentally friendly.." and yet they continue to leave their engines running whilst their vehicles are left unattended despite repeated requests for driver training; the company runs dirty old diesel buses and refuse to turn off the engines whilst waiting for collections and deliveries.Cancer research say from published research: "When diesel burns inside an engine it releases two cancer-causing things: microscopic soot particles, and chemicals called ‘polycyclic aromatic hydrocarbons’, or PAHs. There are three ways these cause cancer:“inhaled PAHs directly damage the DNA in the cells of our lungs, leading to cancer.“Secondly, the soot particles get lodged deep inside the lungs, causing long-term inflammation, and thirdly this can increase the rate at which cells divide. So if any nearby lung cells pick up random mutations, this inflammation makes them more likely to grow and spread.“Diesel exhaust may be carcinogenic by a combination of these effects, we know the particles are coated with the PAHs, delivering them deep into the lungs where they get stuck and cause damage.”It time for all vehicles to stop idling and reduce emissions.

Demand · 26 September 2019

★★★★★ 2/5

Google

Absolutely the worst housing association. Need to keep up with up to date technology other housing associations have. Long repair time. Long transfer waiting list times. Only thing good is the Octavia foundation charity the run which funds the base which is excellent for the kids.

Kay · 24 December 2023

★★★★★ 5/5

Google

Housing Assotiation merged with Abri.

Jakub · 19 July 2025

★★★★★ 1/5

Google

Absolutely atrocious

KAO · 20 July 2025

★★★★★ 5/5

Trustpilot

Best Housing Association

I have been with Octavia Housing for many many years. Their repair service is excellent, my queries have always been dealt with, even if at times it takes longer. When I moved to a bigger property, I was supported, Octavia is one of the best HA from my point of view.

Abhfjwnkskqnd · 25 September 2022

★★★★★ 2/5

Trustpilot

Really bad

Really bad! I was shocked by this company!

Julia · 31 January 2025

★★★★★ 1/5

Google

Very arrogant customer service Property are very cheap !

Marco · 23 November 2022

★★★★★ 1/5

Trustpilot

Appalling housing association

Appalling housing association. Don't ever buy from them. Their buildings have defective cladding. Too many problems and awful communication.

BW · 14 June 2021

★★★★★ 1/5

Trustpilot

Poor service and communication

Unexplained increases in rent and service charge... Car park flooded for weeks and shutter not working which caused delays to residents going about their daily lives. Very poor communication and service and handing of residents complaints.

Oscar · 25 March 2023

★★★★★ 2/5

Trustpilot

Was interested in their properties…

Was interested in their properties emailed in December 2019 and called, till today no reply on my enquiry.Waste of time .

Ras · 16 June 2020

★★★★★ 1/5

Google

THE ABSOLUTE WORST, EMPTY PROMISES, RUDE, HELPLESS!! BEEN WAITING A YEAR FOR INTERCOM TO BE FIXED, CONSTANTLY PROMISING APPOINTMENTS DATES & NO SHOW!! THE WORST!!!!

Sawab · 23 November 2023

★★★★★ 5/5

Google

Staff are friendly and helpful

Suse · 23 November 2022

★★★★★ 1/5

Google

Fraudstars don’t even think about coming close to this organisation. Was shortlisted ( number 1) to a property and today they are telling me they called and I declined so they gave the house to someone else . This is definitely going to court Disappointed to say the most !

HD · 24 November 2019

★★★★★ 1/5

Google

The contact centre staff are well trained but you can't actually get anything done. Waiting for repairs for 15 months now on exterior of property. They are quick to collect your money but really poor on response. Service charge is terribly high. Keep away if you can.

Virag · 24 November 2019

★★★★★ 1/5

Google

Repairs are horrendous,all quick bodge up jobs no care at all,nothing ever completed or done properly .

Sally · 23 November 2023

★★★★★ 1/5

Google

Very poor service and handing of residents complaints... Over charging for rent and service charge. Zero communication.

Oscar · 23 November 2023

★★★★★ 5/5

Google

Octavia are one of the best housing providers you could ever wish for 2023

Maria · 23 November 2023